Emerson SC8165, User Manual

Page 1: ...KVM USER MANUAL Products covered by this manual secure 8 and 16 port KVMs SC885 8 Port Single Display with DPP SC985 8 Port Dual Display with DPP SC8165 16 Port Single Display with DPP Rev E Doc No HDC11598 Secure KVM Switch 8 16 ports User Manual ...

Page 2: ...recautions 6 Main Features 8 Tamper Evident Labels 10 Active Anti Tampering System 10 Product Enclosure Warning Label 10 Equipment Requirements 11 Front Panel Features 13 Rear Panel Features 14 Product Specifications 15 Before Installation 16 Installation 17 Typical system installation 19 Operation 20 Operating Product 20 Troubleshooting Guide 22 Copyright and Legal Notice 25 ...

Page 3: ...kage Contents Inside product packaging you will find the following Emerson Secure Product AC Power Cord User Guidance Documentation Revision A Initial Release 24 Feb 2015 B Corrections 7 April 2015 C Product image updates 25 May 2015 D User Guidance updates 21 June 2015 E Correction to Features section 13 August 2015 Important Security Note If you are aware of potential security vulnerability whil...

Page 4: ...ater or any other liquid o The product is not working well even after carefully following the instructions in this user s manual o The product has been dropped or is physically damaged o The product shows obvious signs of breakage or loose internal parts o In case of external power supply If power supply overheats is broken or damaged or has a damaged cable The product should be stored and used on...

Page 5: ...e des situations suivantes survenait faites vérifier l appareil par un technicien de maintenance qualifié o En cas d alimentation externe L alimentation de l appareil surchauffe est endommagée cassée ou dégage de la fumée o ou provoque des court circuits de la prise du secteur o Un liquide a pénétré dans le boîtier de l appareil o L appareil est exposé à de l humidité excessive ou à l eau o L appa...

Page 6: ...be mapped to the active channel 1 and default settings will be restored erasing all user set definitions 3 The appropriate usage of peripherals e g keyboard mouse display authentication device is described in detail in this User Manual s appropriate sections Do not connect any authentication device with an external power source to product 4 For security reasons products do not support wireless key...

Page 7: ...roduct has a remote control port in the back panel labeled RCU Do not use this port it is inoperable and for future use 10 Important Before re allocating computers to channels it is mandatory to power cycle product keeping it powered OFF for more than 1 minute 11 Product log access and administrator configuration options are described in product Administrator Guide 12 Authentication session will b...

Page 8: ...pt separate from all other traffic enforcing unidirectional native video flow EDID emulation is done at power up and blocks all EDID MCCS writes For DisplayPort video filtration of AUX channel exists to reject unauthorized transactions Isolation of power domains Complete isolation of power domains prevents signaling attacks Secure administrator access log functions Product incorporates secure admi...

Page 9: ...to product Product is designed with complete isolation between DPP data such as user authentication smart card reader data and all other product traffic The DPP feature can be managed via Configurable Device Filtering CDF mechanism with configuration permissions limited to authenticated administrators For more details please refer to the DPP Configuration Manual Freeze DPP feature Dedicated Freeze...

Page 10: ...an the example shown here please call Technical Support and avoid using that product Active Anti Tampering System Product is equipped with always on active anti tampering system If mechanical intrusion is detected by this system the Product will be permanently disabled and all LEDs will blink continuously If product indicates tampered state all LEDs blinking please call Technical Support and avoid...

Page 11: ...they are supported only classical keyboard HID operation will be functional It is recommended to use standard USB keyboards USB Mouse console port USB mice Notes a Console USB keyboard and mouse ports are switchable i e you can connect keyboard to mouse port and vice versa However for optimal operation it is recommended to connect USB keyboard to console USB keyboard port and USB mouse to console ...

Page 12: ...rt DVI I displays as well as VGA and HDMI via compatible cables User Audio Devices Product is compatible with the following types of user audio devices Stereo headphones Amplified stereo speakers Note In any case do not connect a microphone to product audio output port including headsets ...

Page 13: ...e holders Holographic Tamper Evident Labels Holographic Tamper Evident Labels CAPS Lock LED NUM Lock LED SCROLL Lock LED Note the model described in above image is SC885 8 port single head The other models are identical except for the following SC985 is 8 port dual head and therefore slightly higher SC8165 is 16 port single head and therefore includes 16 ports ...

Page 14: ...ation Rear Panel Features Note the model described in above image is SC985 8 port dual head The other models are identical except for the following SC885 is 8 port single head is therefore slightly lower SC8165 is 16 port single head and includes 16 ports ...

Page 15: ...video ports SC885 SC8165 2 x DVI I video ports SC985 Console Audio input jack 1 8 3 5mm stereo female jack Front Panel indicators CAPS LOCK NUM LOCK SCL LOCK Freeze DPP Console DPP Input LED USB port status LED Computer Keyboard Mouse ports USB Type B Computer DPP port USB Type B Computer Audio Input plug 1 8 3 5mm stereo plug Computer Video Input plug 1 x DVI I video ports SC885 SC8165 2 x DVI I ...

Page 16: ...ct Product front panel must be visible to the user at all times The location of the computers in relation to the product and the length of available cables typically 1 8 m Warning Avoid placing cables near fluorescent lights air conditioning equipment RF equipment or machines that create electrical noise e g vacuum cleaners Important 1 If the unit s enclosure appears disrupted or if all channel se...

Page 17: ...andard keyboards such as keyboards with integrated USB hubs and other USB integrated devices may not be fully supported due to security policy If they are supported only classical keyboard HID operation will be functional It is recommended to use standard USB keyboards 4 Console USB mouse port supports Standard KVM Extender composite device having a keyboard mouse functions 2 Connecting the Comput...

Page 18: ...ot connect the USB cable if DPP functionality is not needed for that computer If only some of the computers use DPP functionality such as user authentication make sure that computer 1 is connected to the USB device If needed switch channels computer mapping to create this configuration When product is powered ON and connected USB device is qualified and ready for use the DPP status LED will illumi...

Page 19: ...19 8 and 16 PORT SECURE KVM USER MANUAL Section 4 Operation Typical system installation ...

Page 20: ...elect any other channel by pressing the appropriate front panel push button The mouse cursor will be positioned at the center of the selected computer display If computer is connected to multiple displays the cursor will be positioned at the center of the primary display The currently selected channel is indicated by white color illumination of the appropriate push button Once a different channel ...

Page 21: ... function locked to channel 1 To release Freeze DPP function from channel 1 the user will need to move the Freeze DPP slider again to its original position The release will be indicated by the channel 1 DPP LED being turned off In case Restore to Default was performed while Freeze DPP slider was activated on a specific channel after boot up this function will be locked to computer 1 Using DPP Free...

Page 22: ...y and contact Technical Support Keyboard Problem Mouse and keyboard are not working two channels Solutions Check that computer USB and video cables are not crossed i e computer 1 video is connected to channel 1 while USB keyboard and mouse cables are connected to channel 2 Important Security Note If you are aware of potential security vulnerability while installing or operating this product we enc...

Page 23: ... that USB cable between the product and computer is properly connected Try connecting mouse to a different USB port on computer Make sure the mouse works when directly connected to computer i e the HID USB driver is installed on computer this may require computer reboot It is recommended to use standard USB mice If the computer is coming out of standby mode allow up to one minute to regain mouse f...

Page 24: ...ting on computer Lower the video resolution of your computer Connect displays directly to computer showing bad video image to see if problem persists DPP Problem DPP is not working two channels Solutions Check that computer USB and video cables are not crossed i e computer 1 video is connected to channel 1 while USB device is connected to channel 2 Problem DPP is not working all channels Solutions...

Page 25: ...of Avocent Corporation This document may contain confidential and or proprietary information of Avocent Corporation and its receipt or possession does not convey any right to reproduce disclose its contents or to manufacture or sell anything that it may describe Reproduction disclosure or use without specific authorization from Avocent Corporation is strictly prohibited 2015 Avocent Corporation Al...