Epygi Manual III, User Manual

Page 1: ...Manual III Extension User s Guide Edition 1 November 2014 SW Release 6 0 7 and higher...

Page 2: ...d or deleted v damage due to lightning fire flood or other acts of nature In no event shall Epygi s liability exceed the price paid for the product from direct indirect special incidental or consequen...

Page 3: ...m which the Quadro or QX is powered Industry Canada Statement This product meets the applicable Industry Canada technical specifications Safety Information Before using the Quadro or QX please review...

Page 4: ...nswer Call Forwarding Management 10 Voice Mail Services 10 Voice Mailbox 10 Personal Settings 11 Change Password 12 Services for Incoming Calls 12 Recording Box 13 QX IP PBX s Auto Attendant Services...

Page 5: ...III Extension User s Guide Busy Call Forwarding 38 No Answer Call Forwarding 39 Unregistered Inaccessible Call Forwarding 40 Find Me Follow Me 40 Emergency Interrupt 42 Intercom 42 Voicemail Profile 4...

Page 6: ...ll codes can be found here in Extension User s Guide This guide contains many example screen illustrations Since QX IP PBXs offer a wide variety of features and functionality the example screens shown...

Page 7: ...Waiting services are disabled on the called destination Calling back the last caller If calling back is not possible you will hear the message The dialed number doesn t exist Unconditional Call Forwa...

Page 8: ...sing and feature codes turn to your system administrator for the corresponding configuration This feature code is only available when the extension you dial is in the call Intercept allows you to pick...

Page 9: ...ined by QX IP PBX s administrator during which hold music if configured will be played to the parked party Contact your system administrator if you need the call parking timeout to be modified When th...

Page 10: ...Wizard which will prompt the essential user s personal settings Below are instructions on how to proceed with the Voice Mail Configuration Wizard from the handset Enter Voice Mail Services for the fi...

Page 11: ...reminder Record a Message Dial additional Destination Number Dial to mark the message as Urgent or press pound to assign the Normal priority Record a Message Dial to mark the message as Urgent or pres...

Page 12: ...ices Review System Messages Greeting Message Incoming Blocking Message Outgoing Blocking Message Your Name Out of Office Message Find Me Follow Me FMFM Message Listen to Current Greeting Message Liste...

Page 13: ...alling from PSTN During the recording playback and keys change their functionality and serve to rewind and forward the recording for the certain timeout by default 3 seconds Call the extension to ente...

Page 14: ...rters via IP to the remote QX IP PBX Auto Attendant in the Office Asia or via PSTN to the other desired destinations see QX IP PBX s Feature Codes Access to Call Relay needs authorization Remote Confi...

Page 15: ...Answering the incoming call the caller will be reconnected to the QX IP PBX s Auto Attendant Please Note For both Permanent Call Back and Non Permanent Call Back the detected caller number must corre...

Page 16: ...only be used when accessing from PSTN to the external SIP destination through QX IP PBX s AA or vice versa This feature is not available on the second QX IP PBX Auto Attendant calling from one Auto A...

Page 17: ...rding Find Me Follow Me Emergency Interrupt Intercom Voicemail Profile Entering SIP Addresses Correctly Calls over IP are implemented based on Session Initiating Protocol SIP on the QX IP PBX When mak...

Page 18: ...e with voice mails located in the Voice Mailbox such as playing deleting forwarding etc When accessing the Voice Mailbox through the phone handset additional settings to manipulate the user defined sy...

Page 19: ...mail Mark submits the values chosen out of the drop down list aside Important or Bookmark to the selected records To Play a Voice Mail 1 Click on the speaker icon of the corresponding voice message 2...

Page 20: ...the extension s voice mail service will not hear an invitation to record a voice mail and the following beep sound The voice mail recording will start without any additional notification Send new voi...

Page 21: ...is not yet played by the extension user The uploaded file needs to be in the PCMU CCITT u law 8 kHz 8 bit Mono wave format otherwise the system will prevent uploading with the Invalid audio file or fo...

Page 22: ...andset For more instruction on how to shift the voice mail playback please refer to Feature Codes Restore default Greeting file will restore the default greeting file If the checkbox is selected the f...

Page 23: ...sent per e mail even if the Remove Voice Mail on send checkbox is selected This gives you a possibility to listen to the ending of the voice mail directly from your voice mailbox from the handset or b...

Page 24: ...ect Call Type drop down list includes the available call types PBX local calls between QX IP PBX extensions and the Auto Attendant SIP calls through a SIP server PSTN calls through the PSTN Auto used...

Page 25: ...ypes PBX local calls between QX IP PBX extensions and Auto Attendant SIP calls through a SIP server Auto used for undefined call types The destination independent on whether it is a PBX number or SIP...

Page 26: ...Calling Phone wildcards are available see chapter Entering SIP Addresses Correctly If the defined caller or called addresses are inserted incorrectly the Calling Called address is incorrect error mess...

Page 27: ...from the handset The system will dial out the destination assigned to the Speed Calling Code The new Speed Calling entries can also be created from the handset by dialing see QX IP PBX s Feature Codes...

Page 28: ...be edited in the Speed Calling Codes table 2 Press the Edit button on the Speed Calling Settings page The Speed Calling Settings Edit Entry page will appear in the browser window 3 Change the desired...

Page 29: ...ollowing components The New Password field requires a new password for the Extension The Password field is checked against its strength and you may see how strong is your inserted password is right be...

Page 30: ...Off no music will be played Own Music the current user will define the music that will be played to them self while being on hold Remote Party s Music the current user will hear the remote party s ho...

Page 31: ...oon as the service is disabled or the Expire Timeout period is over Fig III 18 Basic Services Do Not Disturb Settings Hot Line Settings Hot Line Settings available only for QX50 QX200 are used to set...

Page 32: ...page consists of the following components The Description text field requires optional information about the address owner Call Type lists the available call types PBX local QX IP PBX extensions and A...

Page 33: ...ervices 1 Select the checkbox of the corresponding address that has to be edited in the Caller ID Based Services table The Caller ID Based Services Edit Entry page will appear in the browser window 2...

Page 34: ...ed warning message will be received The system also prevents uploading if there is not enough space available for the corresponding extension You will then receive the You do not have enough space war...

Page 35: ...vice Other components on this page are available only when this checkbox is selected Nick Name requires the callers nickname if any Ringing Pattern lists the possible ringing patterns that may be assi...

Page 36: ...e are called at least once regardless the No Answer Timeout configured from the Basic Services General Settings page Attention The Circular Mode will not work if the list of called destinations contai...

Page 37: ...s Shared Mailboxes see QX IP PBX s Feature Codes Call Forwarding QX IP PBX offers the following types of call forwarding Unconditional all incoming calls from the certain caller will be forwarded to t...

Page 38: ...PSTN users The extension number should be inserted in the Forward To text field for the PBX call type The PSTN number length depends on the area code and phone number Fig III 30 Call Forwarding Add En...

Page 39: ...your system administrator to configure the SMS Settings Send E mail checkbox enables email notifications sending to the user s mailbox when busy call forwarding on the corresponding extension from th...

Page 40: ...and parsed through Call Routing Table Fig III 33 Unregistered Inaccessible Call Forwarding page The Forward To text field requires the SIP address see chapter Entering SIP Addresses Correctly extensio...

Page 41: ...or Auto Attendant SIP destination is reached through a SIP server PSTN destination is a PSTN user Auto used for undefined call types In this case routing pattern will be considered here and passed thr...

Page 42: ...the file and display the warning message Invalid audio file or format is not supported The system will refuse uploading also if there is not enough memory available for the corresponding extension and...

Page 43: ...this selection allows you to activate the Intercom service silently without any audible signal whether the Play audible signal before Intercom activation checkbox in the call routing is enabled or no...

Page 44: ...g in which a switching system is located and the associated equipment It is also the physical point where calls enter the long distance network CODEC COmpression DECompression that transforms analog v...

Page 45: ...s internal networks Firmware is computer or OS required software that resides on ROM Foreign Exchange FX a Central Office trunk that has access to a distant Central Office A dial tone is returned from...

Page 46: ...P gateway functions include voice fax compression decompression packetization call routing and control signaling Additional features may include interfaces to external controllers such as gatekeepers...

Page 47: ...ly all Voice over IP architectures for videoconferencing media on demand and other applications Real Time Transport Control Protocol RTCP is the control protocol that works in conjunction with RTP RTC...

Page 48: ...is an interface with a protocol that is designed to handle a broad range of devices telephones modems printers etc Upstream in communications there are two circuits one coming toward you and the othe...

Page 49: ...ree not to deliver or otherwise make available the Licensed Materials or any part thereof to any person other than the Licensor or its employees without the prior written consent of the Licensor You a...

Page 50: ...unenforceable in any respect the validity and enforceability of the remaining provisions shall not be affected 13 Governing Law This Agreement shall be governed by and construed in accordance with th...