Escene SayHi CC800v2, User Manual

Page 1: ...www escene cn en Escene Communication 1 1 CC800v2 IP Phone User Manual E Es sc ce en ne e C Co om mm mu un ni ic ca at ti io on n C Co o L Lt td d ...

Page 2: ...sume Switch Calling Line 13 Transferring Calls 14 Using Mute 14 Do Not Disturb 15 3 way Conference 15 VOIP Call Forwarding 16 3 2 Advanced Call Handling 17 Speed Dialing 17 Using the phone book 17 Using Call Logs 20 Black List 20 Fuzzy search 20 Time Date 21 3 3 Keypad Instruction 22 Language 22 SIP Account Settings 22 Load default settings 24 Customizing Rings and Volume 24 View status 24 Diagnos...

Page 3: ... 5 Soft Key 41 6 6 Dial Plan 42 6 7 IP Strategy 43 7 Phone Book 43 7 1 Group 43 7 2 Contact 44 7 3 LDAP 44 7 4 Ban List 45 8 Phone Maintenance 46 8 1 Basic 46 8 1 1 HTTP Upgrade 46 8 1 2 FTP Upgrade 47 8 1 3 TFTP Upgrade 48 8 1 4 Default Setting 49 8 1 5 Reboot 49 8 2 Advanced 50 8 2 1 Log 50 8 2 2 Auto Provision 50 9 Password 52 10 WEB Other Settings or Information Appendix 52 10 1 WEB User 52 10...

Page 4: ... answer function One key change the ringing type Multi language e g Chinese English Russian French etc Two SIP accounts and support three way conference SMS 2xLAN PoE RJ9Headset 5 programmable keys USB port for external unit charging XML LDA BLF BLA Auto provision HTTP TFTP FTP TR069 Light of status Technical Features Item CC800v2 Screen Grayscale LCD with background light 128 64 pixel 4 display 2...

Page 5: ...nsfer Call Holding Call Pickup Callback One Key Dial Redial Phone directory speed dial Call record direct dial Mute PBX Call Transfer Call Pick Up Network Meeting DND Call Waiting Call Hold Call Barring Call Back On Busy Anonymous Call Intercom Paging Application LDAP Enterprise phone directory download with server and it support 800 contacts Public phone directory XML Phonebook Search Input Out p...

Page 6: ...R069 Debug Telnet Phone Web Keyboard Setting Power Supply Power adapter AC100 240V input and DC 5V 1A output PoE IEEE 802 af USB Specification Storage Temperature 0 60 Operating Humidity 10 90 Size 162x105x62MM Certificate CE FCC RoHS Avaya Broadsoft Alcatel Yeastar Digium Metaswitch etc Note Sign means function has not been published yet ...

Page 7: ...n Standard RJ45 cable 1 Quick Installation 1 Product certification 1 2 As shown in figure 2 1 and figure 2 2 interface When the power up IP Phone will automatically start if IP Phone with POE function Connect your computer to PC interface of the phone with cable RJ45 cable into the LAN interface 3 The phone must work together with power adapter without POE support More detailed description please ...

Page 8: ...n Escene Communication 8 8 3 Phone overview Understanding Buttons and Hardware From figure 3 1 to figure 3 2 you can understand buttons and hardware about SayHi CC800v2 Figure 3 1 Buttons and Hardware of SayHi CC800v2 ...

Page 9: ...uto answer service 5 Hold Hold button Put a call on hold 6 RD MUTE RD Redial a call Mute button Toggles the Mute feature on or off Red means the feature is enabled 7 Headset Headset button Toggles the headset on or off Red means the feature is enabled 8 VOL Controls the volume and other settings VOL Change the voice model with 9 0 9 Basic Call Handling press send out a call default Navigation butt...

Page 10: ...all 3 Network connected normal but the line is not successfully registered 4 Network is OK and the line is available 5 Line is turned on DND 5 Soft key labels Each displays a softkey function displayed on your phone screen and the function is different when menu changes 3 1Basic Call Handling You can perform basic call handling tasks using a range of features and services Feature availability can ...

Page 11: ...Web port is 80 if you change it for example change it to 88 you must use IP and Web port to login the web page for example http 192 168 0 200 88 It will take effect on next reboot Telnet port the default Telnet port is 23 if you change it for example change it to 2003 you must use IP and Telnet port to login the manage page for example telnet 192 168 0 200 2003 It will take effect on next reboot P...

Page 12: ... a number 3 Press button default or press Send to send the number Answering a Call You can answer a call by simply lifting the handset or you can use other options if they are available on SayHi CC800v2 If you want to Then Answer with a handset 1 Your phone ring 2 Line button of the ringing line is Red Pick up the handset or press the flashing Line button Switch from a connected Call to answer a r...

Page 13: ...g up one call but preserve another call on the other line Press END or refer to the above three methods Using Hold and Resume Switch Calling Line You can hold and resume calls You can take a call in one line at any time and the other lines would be hold As a result of that you can switch different calling line on our phone If you want to Then Put a call on hold Press HOLD button under the LCD or p...

Page 14: ...ve seconds default then transfer the call Transferred to idle lines or other numbers without talking to the transfer recipient Blind transfer 1 Press XFER soft key under the LCD 2 Press Blind 3 Enter number 4 Press default or press Send then transfer the call or wait five seconds default then transfer the call Blind transfer to the held line 1 Press XFER soft key under the LCD 2 Press the Line but...

Page 15: ...Function setting DND select line Disable 3 way Conference You can establish a three party conference during the conversation three phone parties can communicate with each other If you want to Then Invite the transfer recipient into a conference in a transferring 1 When the transfer recipient answer the call press CONF under the LCD 2 Then the held one transfer recipient and you will be into a conf...

Page 16: ...nconditional transfer select enable 3 input number which you want to transfer when have a call in it will unconditional transfer Busy transfer 1 Press MENU or OK button Function setting voip call forwarding 2 select busy transfer select enable 3 input number which you want to transfer when have a call in conversation it will transfer No answer transfer 1 Press MENU or OK button Function setting vo...

Page 17: ...r OK button Function setting Hot line 2 Press Enter and to select Enable 3 Number Need to speed dial numbers 4 Press OK to submit 1 Press MENU or OK button Function setting Delay line 2 Press Enter and to select Enable 3 Number delay dial the number after 5 second 4 Press OK to submit Using the phone book You can store a large number of contacts in your phone s directory You can add edit delete di...

Page 18: ...n Phone book 2 Press Opt Tips opt means modify 3 Select the add group then press ENTER button 4 Use the navigation keys to select content press opt button to modify Group name name of the group Description description of the group 5 Press Save soft key to complete Modify group 1 Press MENU button Phone book 2 Press Opt Tips opt means modify 3 Select the Modify group then press OK button 4 Select t...

Page 19: ... you use LDAP function you need to configure LDAP rule in the web configure page Call from phone book 1 Press MENU button Phone book 2 Select View ALL or select a contact who are belong to different group 3 Select a contact then press Dial If there are multiple numbers of one contact press Dial to enter the interface of call options select the one you want to call and press Dial Modify the relativ...

Page 20: ...from the logs and press DEL 2 If you want to delete an entire call record list you have to select this record list from the logs and press Clear Black List You can add edit or delete black list in a phone book If you want to Then View your phone book 1 Press MENU button Phone book Personal Phone Book View all or Groups member 2 Use the navigation keys to view the members information Put into the B...

Page 21: ...pen this function 1 Press MENU button Function Setting Fuzzy Search 2 Press ENTER and make it Enable Time Date If you want to Then Time Date 1 Press MENU or OK button Function setting time date 2 you can select SNTP select enable to set parameter time server daylight SIP server select enable to set parameter root can modify date manual Settings select enable to set parameter date and time ...

Page 22: ...ation Language SayHi CC800v2 IP Phone supports Chinese English Russian French Polish Spanish Portuguese Turkish Italian Portuguese Brazil As the following sample is how to setting English If you want to Then To change the language via Phone interface 1 Choose Menu Language 2 Scroll through the list of available languages 3 Press ENTER button when the desired language is highlighted The language ap...

Page 23: ...ith the same account user pwd the user password matched with the SIP server Description description of this account SIP1 the primary SIP server By default all calls through the server SIP2 the secondary SIP When the primary server is unavailable use the SIP server Refresh time Registration refresh interval the minimum value is 20 The default value is 3600 5 Set up the above parameters Press Save s...

Page 24: ... Ring type 2 Press navigation to choose ring tone it will auto play the voice 3 Press OK soft key to set the ring tone Press BACK soft key to cancel Adjust the volume level 1 Choose Menu System setting Phone setting Volume setting 2 You can adjust the volume level of following types Ring volume Phone call ring volume Handset volume Handle output volume Handset mic volume Handle input volume Speake...

Page 25: ... the network detail information of the phone Lines You can see the SIP account software It include phone Mode software version kernel version Upgrade date Running time Expansion Can check the expansion Diagnose If you want to check the phone hardware function Press MENU button diagnose or press ENTER button diagnose you can check the phone item as below If you want to Then Keys You can check the p...

Page 26: ...r PC The default user name is root case sensitive and the password is root case sensitive Main Interface Phone Status Here you can see as below information System Run Time Register Status Network Status System Information ITEM DESCRIPTION System Run Time The phone system normal running time Register Status The status with Account 1 2 Network Status The status with LAN MAC LAN IP Net mask Gateway P...

Page 27: ...ww escene cn en Escene Communication 27 4 1 Net Work 4 1 1 LAN Port Basic ITEM DESCRIPTION Network Connection Mode Network Connection Mode has DHCP Static IP PPPoE DNS Settings Select the DNS mode that you want Advanced ...

Page 28: ... HTTP 192 168 0 200 88 It will take effect on next reboot Telnet Port The default Telnet port is 23 if you want to change it for example change it to 2003 You must input IP and Telnet port to login the manage page for example telnet 192 168 0 200 2003 It will take effect on next reboot Socket5 Proxy Server Socket5 Proxy Server Enable Disable Socket5 Proxy Server Server IP Socket5 Proxy Server IP a...

Page 29: ... Group IP and Port Group IP and Port with Paging 4 1 2 PC Port Normally choose Bridge if you choose Router you need to input router IP address net mask Bridge Normally you should choose bridge feature it means that pc port and LAN port will share the same network Router Router feature is for the phone PC Port You must input IP address it s equivalent to a gateway and Net mask If you want to use DH...

Page 30: ... VPN Type Choose the appropriate type of VPN VPN Server Addr VPN server s IP VPN User Name VPN user s name VPN Password A password be used for authentication VLAN Setting When using VLAN Setting option you can set several parameters as follow VLAN Setting Enable VLAN You can enable disable vlan for phone and pc VID LAN PC Port The vlan ID you want the phone or pc to join 5 SIP Account 5 1Basic ...

Page 31: ...TN If you need Pls contact us to buy another model that can supports PSTN Amount Of Line Account Used The line key of account used default is 2 Display Name It is showed as Caller ID when making a phone call Username It is a username provided by SIP Server Authenticate Name It is authenticated ID for authentication Password It is a password provided by SIP Server Label Label with this account SIP ...

Page 32: ...val Time Of Registration Poling Interval Time Of Registration default is 32 s NAT Traversal Defines the STUN server will be active or not STUN Server Session traversal utilities for NAT BLA Share with the line BLA Number BLA Number Subscribe Period Subscribe expire time Register Expire Time IP phone automatically registered every time SIP Transport There are UDP TCP TLS three options Ring Type Sel...

Page 33: ...SRV Enable Disable DNS SRV Allow events Enable Disable Allow events Registered NAT Enable Disable Registered to NAT UDP Keep alive Message The phone periodically sends a UDP packet to keep the port active and to avoid the server to shut down the port UDP Keep alive Interval Default is 30 second 5 3 Security ITEM DECSRIPTIO N Security SIP Encryption Enable Disable SIP encryption RTP Encryption Enab...

Page 34: ... the coming call it also can filter a device to answer Call Waiting When there s coming a call or the phone is talking the second call will be in the queue Call Waiting Tone Select the frequency with the tone when call waiting DTMF The DTMF transmitted mode include RFC2833 Inband SIP Info Auto Fuzzy Search Fuzzy search someone with the phone book in the idle Phone Book Search Enable Disable the ph...

Page 35: ... list or input owner server address Update Interval The update interval with SNTP Day Light Saving Time Enable disable the DST for the phone Time Format You can use 24 hour time format or 12 hour time format Date Format You can choose the appropriate time format Time Zone GMT You can select different time zone for the phone Manual Setting Setting time manually 6 1 2 Call ...

Page 36: ... The code with voice message Booking Voice Mail Open this feature the phone light Message will be bright when it get message Play Voice Mail Tone Open this feature it will be ringing when it get message Miss Call Display Turn on or off the display with Miss call in the phone LCD DND Soft key Enable Disable the DND feature Play Hang up Tone The tone with hang up in busy Transfer Code The code with ...

Page 37: ...MF Digits Telephony Tones and Telephony Signals P Asserted Identity Enable Disable the P Asserted Identity feature SIP Session Timer T1 The SIP Session Timer setting SIP Session Timer T2 The SIP Session Timer setting SIP Session Timer T4 The SIP Session Timer setting Local SIP Port The port range setting with SIP default is 5060 RTP Port Range The port range with RTP Affiliated Port Enable Disable...

Page 38: ...s 0 63 default is 46 6 2 Advanced 6 2 0 Audio 6 2 1 Basic ITEM DECSRIPTIO N Basic Select Country Select the country dial tone Default is United States Ring Volume The ring volume default is Lv3 the range is 0 9 Handset Volume The handset volume default is Lv5 the range is 1 9 Speaker Phone Volume The speaker volume default is Lv5 the range is 1 9 ...

Page 39: ...3 the range is 1 7 Headset MIC Volume The headset MIC volume default is Lv3 the range is 1 7 6 2 2 Advanced ITEM DECSRIPTIO N Ring Ring Type Select the ring type Default is Ring 1 Uploading Ring Tone Please upload a ring tone with G711A audio coding Maximum 10 rings and the total sizes must less than 150k Audio Codec Use the navigation keys to highlight the desired one in the Enabled Disable Codes...

Page 40: ...Mode Enable Disable Echo Suppression Mode feature Side Tone Enable Disable Side Tone feature 6 3 Line Keys ITEMS DESCRIBES Line The default value Speed Dial You can use this key feature to speed up dialing the numbers often used or hard to remember Speed Dial Prefix You can use this key feature to speed up dial a call with a specified prefix number DTMF You can use this key feature to send the spe...

Page 41: ...answer the incoming intercom calls BLA This feature such as the BLF NOTE ONLY WHEN YOU CHOOSE SPEED DIAL THE RIGHT OF NAME NUMBER WILL TAKE EFFECT 6 4 Function Keys Function Keys If you do not like the default setting with the function keys feature You can change to whatever you like NOTE IF THE PHONE WITHOUT THE KEY YOU CAN IGNORE IT 6 5 Soft Key Soft Keys Soft key is the key with below display i...

Page 42: ...ial Plan ITEM DECSRIPTIO N Send Key Select the default send key mode you want to use Dial Length Enable this feature will limit the dial length Default is 25 No Dial Timeout Setting the range with no dial timeout default is 5 Dial Rule Select the Add Rule button to add dial rule pls see as below detail ITEM DECSRIPTIO N ...

Page 43: ...e Number There have two option Enable or Disable NOTES If you want to know more detail about Dial Rule pls find it in the official website to download the specific document HTTP www escene cn en 6 7 IP Strategy You can use IP Strategy feature to make a list which can be set to only allow the incoming call on the list e g As following picture you can see it has 192 168 0 248 in the list When you op...

Page 44: ...phonebook can storage 300 contacts entry If you want to add a Contact you just ought to click Add Contact You can edit an existed Contact by click You can delete an existed Contact by click if you want to delete all Contacts you just ought to click Delete All Contact You can edit or move this contact to Ban List after you select You can download and save this contact to PC after you select 7 3 LDA...

Page 45: ... Filter telephoneNumber s Server Address 192 168 0 65 BASE DC ldap DC escene DC com User Name bb ldap escene com Pass Word escene_2012 LDAP Name Attributes 1 sn LDAP Name Attributes 2 cn LDAP Number Attributes 1 telephoneNumber 7 4 Ban List You can add edit and delete contact in a Ban List on this web page ...

Page 46: ... an existed Ban List by click if you want to delete all Ban List you just ought to click Delete All Ban List You can edit or move this contact to Contact after you select 8 Phone Maintenance 8 1 Basic NOTES Don t cut off the electricity or network cable when doing upgrade in the below ways 8 1 1 HTTP Upgrade You can upgrade the software kernel and configuration etc files by HTTP ...

Page 47: ...d to upload download the configure file of the phone XML Phone Book Used for uploading downloading the XML phonebook of the phone Vcard Downloading all contacts in the Vcard mode but upload only support one by one EXT Module Used for updating backup the expansion of the phone NOTES The mode doesn t support this feature Log Used for the administrator to find out or making sure the problem with this...

Page 48: ...e of the phone Kernel Upgrade Used for upgrading the kernel of the phone Configuration Used for updating backup to update backup the configure file of the phone Phone Book Used for updating backup to update backup the phonebook of the phone EXT Module Used for updating backup the expansion of the phone NOTES The mode doesn t support this feature NOTES It s not necessary to input filename when doin...

Page 49: ...ackup the configure file of the phone Phone Book Used for updating backup the phonebook of the phone EXT Module Used for updating backup the expansion of the phone NOTES The mode doesn t support this feature NOTES It s not necessary to input filename when doing backup Configuration Phone Book EXT Module 8 1 4 Default Setting You can load the phone to the factory default setting in default setting ...

Page 50: ...to catch a debugging Level you need to setup on this interface 8 2 2 Auto Provision When you open this auto provision feature the phone will do auto provision after it detect a different software or kernel Higher or Lower which are putted on the TFTP HTTP HTTPS FTP server For the detailed information about auto provision you can find it in the official website HTTP www escene cn en ...

Page 51: ...load kernel from server Auto Download Config File Used for auto download config file from server Auto Download Expansion NOTES The model doesn t support this feature Auto Download Enterprise Phonebook Used for auto download Enterprise Phonebook from server Auto Download Personal Phonebook Used for auto download personal phonebook from server Booting Checked Used for checking the auto provision whe...

Page 52: ...ere you can setting the administrator or user WEB password management Select your type If you login as an administrator you can modify both the user s and admin s passwords 10 WEB Other Settings or Information Appendix 10 1 WEB User In the upper right corner of the website page you can select the user or logout 10 2 Multi Language In the upper right corner of the website page you can select the la...

Page 53: ...800v2 IPPhone www escene cn en Escene Communication 53 10 3 Note Tips In the right middle of the website page there is a Note tips in every function page Hope it can help you to know something about that ...