1
Electric HALO
Fireplace Rev #07022020 European
Home
.com
TROUBLESHOOTING GUIDE
ELECTRIC HALO MODELS
KIRUNA, LINNEA & TYRELL
28
Problem
Possible Cause
Solution
Slow fan.
Blower clogged.
Installation airflow restricted.
1)
Flames not working correctly
Ribbons are statically connected to
glass.
Fan requires cleaning out. If problem
persists, replacement fan may be
required.
Please see Evonic
YouTube video.
Fan requires cleaning out.
Please see
Evonic YouTube video.
Check the correct aperture has been
adhered to when installing
—
Recommended clearance is
4"(100mm)
Spray some anti
-
static spray beneath
the tray.
Please note: If this product is
freshly installed, please leave running
for 20 minutes so ribbons can loosen
.
Check fan placement. If problem
persists replacement fan may be
required.
Please see Evonic
YouTube video.
Slow fan.
Replace element.
Please see Evonic
YouTube video.
Faulty element.
Heater fan requires cleaning out.
Please see Evonic YouTube video.
Fan clogged.
2)
Heater blowing cold
Possible installation gaps/Chimney not
adequately blocked off.
Chimney may not be fully blocked.
Correct aperture has not been adhered
to—
4"(100mm)
28
Problem
Possible Cause
Solution
Slow fan.
Blower clogged.
Installation airflow restricted.
1)
Flames not working correctly
Ribbons are statically connected to
glass.
Fan requires cleaning out. If problem
persists, replacement fan may be
required.
Please see Evonic
YouTube video.
Fan requires cleaning out.
Please see
Evonic YouTube video.
Check the correct aperture has been
adhered to when installing
—
Recommended clearance is
4"(100mm)
Spray some anti
-
static spray beneath
the tray.
Please note: If this product is
freshly installed, please leave running
for 20 minutes so ribbons can loosen
.
Check fan placement. If problem
persists replacement fan may be
required.
Please see Evonic
YouTube video.
Slow fan.
Replace element.
Please see Evonic
YouTube video.
Faulty element.
Heater fan requires cleaning out.
Please see Evonic YouTube video.
Fan clogged.
2)
Heater blowing cold
Possible installation gaps/Chimney not
adequately blocked off.
Chimney may not be fully blocked.
Correct aperture has not been adhered
to—
4"(100mm)
28
Problem
Possible Cause
Solution
Slow fan.
Blower clogged.
Installation airflow restricted.
1)
Flames not working correctly
Ribbons are statically connected to
glass.
Fan requires cleaning out. If problem
persists, replacement fan may be
required.
Please see Evonic
YouTube video.
Fan requires cleaning out.
Please see
Evonic YouTube video.
Check the correct aperture has been
adhered to when installing
—
Recommended clearance is
4"(100mm)
Spray some anti
-
static spray beneath
the tray.
Please note: If this product is
freshly installed, please leave running
for 20 minutes so ribbons can loosen
.
Check fan placement. If problem
persists replacement fan may be
required.
Please see Evonic
YouTube video.
Slow fan.
Replace element.
Please see Evonic
YouTube video.
Faulty element.
Heater fan requires cleaning out.
Please see Evonic YouTube video.
Fan clogged.
2)
Heater blowing cold
Possible installation gaps/Chimney not
adequately blocked off.
Chimney may not be fully blocked.
Correct aperture has not been adhered
to—
4"(100mm)
