EZ Call a Matic, User Manual

Page 1: ......

Page 2: ...Call A Matic User Manual...

Page 3: ...Document Revision No 05 Firmware version 2 31 3 01 Call A Matic User Manual Fifth Edition December 2002 EZ Advantage Corp 221 Broad Street Milford CT 06460 U S A...

Page 4: ...For safe and reliable operation this unit must be grounded properly Failure to do so will void warranty Call A Matic...

Page 5: ...Call A Matic...

Page 6: ...aling Patterns 17 116 PBX Dial Out Strings 19 117 Default Credit Limit 19 118 Key Pad Entry Options 19 119 Administrative Extensions 20 120 Do Not Print On Fly for following bands 20 121 Extension Pai...

Page 7: ...Call A Matic...

Page 8: ...PBX SMDR Connector Type female DB 25 pin PMS PC Connector Type male DB 9 pin 1 2 3 4 5 6 7 8 9 Signal ground TX data out Rx data in Frame Ground 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21...

Page 9: ...B 9 pin 1 2 3 4 5 6 7 8 9 Signal ground TX data out Rx data in Frame Ground Pin 1 Strobe out Pin 2 Data out 1 Pin 3 Data out 2 Pin 4 Data out 3 Pin 5 Data out 4 Pin 6 Data out 5 Pin 7 Data out 6 Pin 8...

Page 10: ...m configuration mode and the maximum storage can go up to 15 168 calls All the essential parameters are stored in a non volatile memory The important features of the unit are given on the next page Sp...

Page 11: ...y be configured to interface with a wide variety of PMS 10 User programmable SMDR format to allow interfacing with any phone system 11 Informative reports guest check out reports Audit reports Room wi...

Page 12: ...PONDING message appears it means that there could be a system malfunction You must inform your dealer or distributor from whom the unit was purchased After this a screen appears giving the PBX printer...

Page 13: ...de check whether the printer prints out the call or not You will have to continue with this trial and error method till the correct combination is found e Once the serial port for the PBX interface is...

Page 14: ...Beepercontrol Beeperon off 123 Pagecontroloptions reportsontop of pageetc 125 PMSformats selectPMStype 126 NewAREACODEadditions Addnewareacodes 127 Propertyname enternameofproperty 128 CallerIdstring...

Page 15: ...USA Canada 401 421 prefixed state groups 500 530 prefixed international country code group 601 608 user programmable bands for area codes 609 616 user programmable bands for exchange 617 621 user pro...

Page 16: ...configured under this program When you go into this program the unit prompts with the message Configure PBX SMDR port yes no If you press the YES key the unit will show the current settings for the S...

Page 17: ...e SMDR as an ANSWER DETECTION character In such cases the call duration will always be the actual duration for which the call was made Hence grace period method of charging may be avoided for these ca...

Page 18: ...ou define a larger field length in the SMDR format it would be truncated However if you define a smaller field length only that many digits would be taken For example the Extn field has a 4 digit maxi...

Page 19: ...t On Fly As soon as a call record is received it is validated formatted as per the standard format of the system the type of call is identified the charges calculated and stored in memory If this form...

Page 20: ...reply or was engaged but the caller s handset was off the hook for 1 minute the call record would indicate that the call duration was 1 minute even though the call was never put through or answered I...

Page 21: ...ecked out calls Checked out summary records for the Checked out rooms are purged from memory and then the Admin Report is printed out Admin calls deleted If the Auto report has already been invoked on...

Page 22: ...existing entries will be deleted If you pressed any key other than the CHECK OUT key the DELETE ALL message will be cleared and if you pressed a digit it would appear on the second line Any other key...

Page 23: ...d under the USER DEFINED BAND for particular numbers and that band number may be entered under this program If you want to ignore all local calls enter 201 under this program The entry is done in the...

Page 24: ...mbers of entries currently in memory are displayed The entry is done in the same way as program 110 However under this program since all exchanges are of 3 digits only the Add Delete Search options wi...

Page 25: ...Area Code should be entered here Any calls made with this area code will now be charged according to band 202 When you select this option the View Add Delete Search menu pops up and the total numbers...

Page 26: ...0 ms This value sets the duration of the tone burstswhiledialingouttothePBX Hence 0givesthefastestdialingspeed while9givestheslowest ThefollowingtypesofPBXsaresupportedforTollControl Consultyourdealer...

Page 27: ...applicable to a normal extension will remain as they were If an Admin extension is deleted from the list of Admin extensions it will be automatically checked in with the default credit limit and would...

Page 28: ...be paired to more than one extension All extension entries under all other programs and during Check in or Check out are subject to the Extension pairing check Hence if you Check in room number 216 t...

Page 29: ...out but the report will not be printed Purge Calls on Check out YES NO If you select YES all the calls of that room will be automatically deleted and purged form the Call A Matic You MUST NOT run an A...

Page 30: ...SSLL 00 00 i e the starting column and field length equal zero it means that particular field is not used in the PMS format Charge type 1 leading zeros blanked ex _ _2 25 2 NNN NN leading zeros not b...

Page 31: ...ic The second option sends all the data except the PMS record itself to the parallel printer The third option sends even the PMS record to the parallel printer This is a troubleshooting aid to be used...

Page 32: ...own in a 6 digit format where the first 3 digits correspond to the new area code being added and the last 3 digits correspond to an existing area code of the same state 127 Name of Property This progr...

Page 33: ...ons may be entered All calls made from any extension that is not programmed here will be ignored The entry procedure is same as that for program 110 When this program is invoked the View Add Delete Se...

Page 34: ...mmon charges programmed in this band will be copied onto the charges for all state area code bands 301 to 362 The markup entered under this program would be copied onto all bands 310 to 362 Default ch...

Page 35: ...616 USER DEFINED EXCHANGES 617 621 USER DEFINED COUNTRY CODES 622 625 USER DEFINED SPECIFIC NUMBERS 626 USER DEFINED WARNING NUMBERS 627 USER DEFINED WARNING EXCHANGES 628 USER DEFINED WARNING BANDS 6...

Page 36: ...t are deleted 991 Delete all calls and room numbers All the calls are deleted Admin extensions like console stations etc and checked in rooms are erased from memory and call sequence number is reset t...

Page 37: ...ints the summary records for all rooms Checked out since last report 2 Prints the ADMIN Call report 3 Prints the PROFIT AND LOSS report for these Checked out calls and Admin Calls After the report is...

Page 38: ...EXT 1459 HAD 1 CALLS WITH A TOTAL OF 0 86 CHECKED OUT 03 04 23 24 EXT 1473 HAD 1 CALLS WITH A TOTAL OF 0 86 CHECKED OUT 03 04 23 24 EXT 2787 HAD 1 CALLS WITH A TOTAL OF 18 63 CHECKED OUT 03 04 23 24 E...

Page 39: ...ocal calls 201 Local LD calls 202 Long distance calls 301 361 207 Information calls International calls 501 530 208 and User defined band calls are maintained in the memory These totals will be of use...

Page 40: ...17 10 30 WU 10 30 ANSWERED 143 10 17 10 31 WU 10 30 NO ANSWER 1 132 10 17 10 35 WU 10 30 ANSWERED 104 10 17 10 35 WU 10 30 NO ANSWER 2 143 10 17 10 36 WU 10 30 ANSWERED 235 10 17 10 36 WU 10 30 ANSWER...

Page 41: ...06 452 1 70 46 5 OVER 65 46 453 1 69 80 5 OVER 64 80 0 465 1 7 88 5 OVER 2 88 466 1 7 88 5 OVER 2 88 467 1 7 88 5 OVER 2 88 1004 1 7 88 5 OVER 2 88 2 1450 1 0 86 5 UNDER 4 14 1454 1 2 65 5 UNDER 2 35...

Page 42: ...report and Checked In room report but will appear in all the other reports and the extension report with the all option The next few messages given below should not appear during normal mode of operat...

Page 43: ...p The Call A Matic system comes with a built in NiMH rechargeable battery which is kept on a constant trickle charge when the system is powered on When the system is first unpacked this battery may be...

Page 44: ...sline Nowdecidewhichtypeoftollrestrictionistobeused typeAortypeB TypeA open closelinethroughMSGregkey TheprogrammingforMITELSX10 20 50isthesamein theCallaMatic RefertoTollcontroltypeAonthefollowingpag...

Page 45: ...LED option by pressing YES or NO key The next screen allows you to set the dialing speed No changes are necessary to this screen Press ENTER key The screen will now show the type of phone system that...

Page 46: ...e Abovepluslocal COS13shouldberestrictionstobeassignedtoAllow3 i e Allcalls 4 Program one extension which is to be connected to Call A Matic to have feature 58 allowed in its COS Before connecting th...

Page 47: ...ertyManagementSystem ENABLE 27 RoomStatusAudit DISABLE 33 RoomStatus DISABLE c EnablethefollowingCOSoptions 901 DTRXHerald 904 DTRXCompleteMessageText 906 DataSMDRdoesnotapply d Form29DTEProfile Selec...

Page 48: ...elected Dataset In the Data terminal Equipment profile DTE field enter the DTE number you used in Form 29 Use the same CDN you used in form 11 g Form 34 Directed I O program the PMS Ext Num Print Out...

Page 49: ...t for 1200 BAUD For the MITEL SX20 Command 601 Register 7 8 Data Bits should read 7080810 1 Stop Bit No Parity For MITEL SX100 200 Check Switch on Scanner ORANGE card to check if 300 1200 Baud then no...

Page 50: ...u will have to enter all these area code exchange combinations Go to Program 115 Enable 10 digit local calls option Select Add option Enter area code exchanges of all local numbers of bordering states...

Page 51: ...long then enter 0 s for first and second blocks If you want to charge calls only on one block type of charging for example to charge 00 55 for every 3 minutes enter first block as shown above and all...

Page 52: ...defined for the first time pressYES or ENTER toloadthedefaultparametersforthatPMStype 2 Next the Callamatic prompts with the message Edit PMS parameters YES ENTER or NO PressYES or ENTER to change th...

Page 53: ...ER 4 90 05 0 10 At the time of the next report if some more calls had been made from that room for example if the total call charges now were 2 10 it would appear as EXTN CR LIMIT CHARGES BALANCE ADJ...

Page 54: ...y or not If the YES or ENTER key is pressed in response to this question all the calls are permanently erased from memory If the NO key is pressed these calls willremaininmemoryandwouldbeincludedinthe...

Page 55: ...S 618 217 309 815 312 708 630 IL 847 773 224 331 464 872 318 MICHIGAN 313 517 616 906 810 248 734 MI 231 947 679 278 989 586 319 INDIANA 812 317 219 765 260 574 IN 320 KANSAS 316 913 785 620 KS 321 DE...

Page 56: ...IS PR BERMUDA 441 PUERTO RICO 787 CARIBBEAN IS 809 BAHAMAS 242 BARBADOS 246 ANGUILLA 264 ANTIGUA 268 BR VIRGIN IS 284 CAYMAN IS 345 GRENADA 473 MONTSERRAT 664 DOMINICA 767 ST LUCIA 758 ST VINCENT 784...

Page 57: ...N DC 409 GROUP 11 LOUISIANA ARKANSAS 410 GROUP 12 MISSOURI IOWA 411 GROUP 13 MINNESOTA SOUTH DAKOTA 412 GROUP 14 KANSAS NEBRASKA COLORADO 413 GROUP 15 TEXAS OKLAHOMA NEW MEXICO 414 GROUP 16 MONTANA WY...

Page 58: ...GUADELOUPE 590 FR ANTILLES 596 GUANTANAMO 5399 507 Zone 7 SOUTH AFRICA 27 0125 0125 0150 NIGERIA 234 NAMIBIA 264 508 Zone 8 NETHERLANDS 31 0125 0125 0150 BELGIUM 32 FRANCE 33 SPAIN 34 ITALY 39 SWITZER...

Page 59: ...14 Zone 14 GUYANA 592 0125 0125 0150 515 Zone 15 MOROCCO 212 0125 0125 0150 LIBYA 218 LIBERIA 231 CAMEROON 237 UGANDA 256 GABON 241 TANZANIA 255 LESOTHO 266 ZIMBABWE 263 ZAMBIA 260 SWAZILAND 268 ANGOL...

Page 60: ...MICRONESIA 691 MARSHALL IS 692 MACAO 853 TAIWAN 886 BURMA 95 VIETNAM 84 NORTH KOREA 850 LAO PDR 856 522 Zone 22 MEXICO 52 0125 0125 0150 523 Zone 23 NIGER 227 0125 0125 0150 CAPE VERDE 238 GHANA 233...

Page 61: ...32 BURUNDI 252 CEN AFRICAN REP 236 CHAD 235 COMOROS 269 CONGO 242 DIEGO GARCIA 246 EQ GUINEA 240 GUINEA BISSAU 245 MADAGASCAR 261 MOZAMBIQUE 258 SUDAN 249 528 Zone 28 IRAQ 964 0125 0125 0150 YEMEN 969...

Page 62: ...IND EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IN NO EVENT SHALL EZ ADVANTAGE CORP BE LIABLE FOR LOSS DIRECT INDIREC...

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