Far south networks Com.X PBX, User Manual

Page 1: ...2010 Far South Networks Com X PBX End User Guide Version 1 1 8 September 2010...

Page 2: ...works Document History Version Date Description of Changes 1 0 10 01 01 Preliminary 1 1 10 10 08 Added instructions for remote voice mailbox access completed sections on blacklist agents queues direct...

Page 3: ...2 2 6 Dialling Feature Codes 8 2 3 RECEIVING CALLS 8 2 3 1 Direct Inward Dialling DID 8 2 4 TRANSFERRING CALLS 8 2 4 1 Analog Extensions 8 2 4 2 Digital Extensions 9 3 PHONE ACCESSIBLE FEATURES 10 3 1...

Page 4: ...S 13 3 13 MUSIC ON HOLD 13 3 14 PAGING 13 3 15 CALL PARKING 13 3 16 CONFERENCES 13 3 17 AGENTS AND QUEUES 13 3 18 TIME CONDITIONS 13 3 19 BLACKLIST 13 3 20 CALL RECORDING 14 3 21 HOT DESK 14 3 22 DIRE...

Page 5: ...s document describes the usage of the Com X PBX from the perspective of an end user i e a normal desktop user or switchboard operator 1 2 Terminology CLI Calling Line Identification DID Direct Inward...

Page 6: ...may include Flash Recall key this key is used to place an existing call on hold and obtain a second dial tone typically for transferring the call Calling Line ID CLI display Speaker phone 2 1 2 Yealin...

Page 7: ...tension simply involves dialling the extension number directly On digital phones the waiting time after dialling certain numbers may be several seconds To complete dialling without waiting press or SE...

Page 8: ...d by after dialling the number and before the call continues 2 2 5 Dialling Conferences Ring Groups etc Conferences ring groups queues and other are dialled in the same way as normal extensions 2 2 6...

Page 9: ...ll immediately drop the call unattended only 2 4 2 Digital Extensions Press Transfer TRAN on the phone followed by the number to transfer to The caller is placed on hold while you optionally speak to...

Page 10: ...nce in the voicemail IVR you have the following options 3 1 2 1 Mailbox options press 0 Press 0 from voicemail top menu to access mailbox options Options are 1 record unavailable message 2 record busy...

Page 11: ...the telephone number then press pound 4 Enter the full number including line access digits if any and press 5 The new speed dial will be confirmed by voice prompt 3 2 2 Dial a Speed Dial Number To use...

Page 12: ...r disabled from the phone as follows 21 toggle follow me activated deactivated a voice prompt will read the status 3 7 Day Night Mode The available day night modes control the call flow for incoming c...

Page 13: ...he paging group and speak 3 15 Call Parking To park a call transfer it to extension 70 default You will be told to which slot the call was assigned and the pickup code Another user may now pickup the...

Page 14: ...sing your extension dial 11 followed by your extension number and pin To log out of a device and free up the device for login dial 12 Only devices configured as free devices by your administrator will...

Page 15: ...f voicemail password is not yet set use a single space character as password 4 2 Inbox You can view and listen to your voicemail messages from the Inbox view It is also possible to delete move forward...

Page 16: ...Com X PBX End User Guide Page 16 2010 Far South Networks Do not disturb Call forwarding 4 5 Follow Me If follow me is enabled you can control the follow me settings here...

Page 17: ...Com X PBX End User Guide Page 17 2010 Far South Networks 4 6 Feature Code List The available feature codes are listed on this screen...

Page 18: ...Com X PBX End User Guide Page 18 2010 Far South Networks 4 7 Settings User settings for voicemail and call recording are configured here...

Page 19: ...Com X PBX End User Guide Page 19 2010 Far South Networks...