Forte VX 520, Quick Reference Manual

Page 1: ...VX 520 Quick Reference Guide v1 0...

Page 2: ...houldn t have come alone Make sure you also received the correct point of sale device s that you ordered If you have any questions you can find our contact information listed on the back of this guide...

Page 3: ...al Setup RS232 Hybrid Terminal Setup Mini USB Standalone Terminal Setup Sale Manual Keyed Entry Sale Refund Forced Sale Void Reprint Receipt Print Reports Troubleshooting Tips FAQs Terminal Packaging...

Page 4: ...The screen will cycle through the following messages Reading Batch File for Merchant I Communication Status Connected 6 Wait for the Credit Debit Check screen a Reading Batch File for Merchant I b Co...

Page 5: ...s Connected before going to the Main Menu 3 The terminal is now set up and ready for use 4 You can swipe or manually enter a Credit Card F2 Debit Card F3 or Check F4 NOTE Your Forte merchant account m...

Page 6: ...ons displayed on the terminal screen 6 The screen will display Reading Batch File For Merchant 1 Communication Status CONNECTED and Initializing PINpad The terminal will then display a blank screen 7...

Page 7: ...options displayed on the terminal screen 6 The screen will display Reading Batch File For Merchant 1 Communication Status CONNECTED and Initializing PINpad The terminal will then display a blank scre...

Page 8: ...EMV software is installed Do not choose this option otherwise you will have to unplug plugin the terminal Forte Used to manage transaction processing Choose this option 3 After choosing Forte the bott...

Page 9: ...he lower right corner 4 Dip or swipe the card magnetic stripe facing inside 5 Input any optional identifier s parcel number account number etc and press Enter 6 A screen will appear with the amount an...

Page 10: ...ou will be directed to the sale screen 5 Input the card number and Press Enter 6 Input the expiration date MMYY and press Enter 7 Input the 3 4 digit CVV code found on the card and press Enter 8 Input...

Page 11: ...d press Enter 4 Swipe dip or manually input the credit card number Press Enter a If the credit card number was manually entered input the credit card expiration date MMYY and press Enter 5 Input the t...

Page 12: ...ard expiration date MMYY and press Enter 4 Input the terminal password and press Enter 5 Input the auth code provided by your credit card processor Press Enter 6 Input the amount and press Enter 7 Inp...

Page 13: ...nput the sequence number from the receipt and press Enter 4 Input the void password and press Enter 5 The voided transaction amount will be displayed Complete the void by pressing Enter 6 After the vo...

Page 14: ...the second Purple Key from the right 2 Press F1 to reprint the last transaction or Press F2 to reprint a transaction by sequence number found on the receipt 3 Select Merchant Copy F1 or Customer Copy...

Page 15: ...htmost Purple Key 2 For a summary report of the total sales amount and service fee totals if applicable press F1 3 For a detailed report of each transaction including items like the transaction type c...

Page 16: ...ber where you are press the Red X Key and start the transaction over Once you receive an approval code you cannot hit the Red X Key 3 If you unplug the terminal to perform a hard re start plug the ter...

Page 17: ...support PIN based transactions The debit option is only available for use with VISA debit cards for those merchants participating in the VISA debit program Q I ve run out of paper Where can I get mor...

Page 18: ...or is unreadable Q The receipt has incorrect information How do I change it Q How do I change the date and time on the terminal Please visit www forte net terminal faqs for answers to additional FAQs...

Page 19: ...One VeriFone VX 520 device One power cable One thermal paper roll 2 14 in by 50 ft One VeriFone VX 520 Declaration of Conformity Terminal Packaging List...

Page 20: ...___________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ _____...

Page 21: ...00 Option 5 Internet Failure Voice Authorization For assistance with equipment issues see the information sticker on the inside of the back cover of your device Technical Support equipmentquestions fo...