Fortinet FortiFone FON-570, User Manual

Page 1: ...FortiFone User Guide for FON 570 ...

Page 2: ...hat expressly warrants that the identified product will perform according to certain expressly identified performance metrics and in such event only the specific performance metrics expressly identified in such binding written contract shall be binding on Fortinet For absolute clarity any such warranty will be limited to performance in the same ideal conditions as in Fortinet s internal lab tests ...

Page 3: ...your Phone 6 How to navigate through menus 6 Entering values with the dial pad and softkeys 6 Setting an outgoing access code as an access code prefix 6 Configuration Overview 7 Status 7 Features 7 Programmable keys 7 Call log settings 7 Hotline 7 Outgoing access code 8 Diagnostics 8 Directory 8 Adding a contact 8 Editing a contact 8 Deleting a contact 9 Searching a contact 9 Blacklist 9 Call log ...

Page 4: ...ounts 12 Network 13 WAN port 13 VLAN 13 Webserver type 13 802 1x 13 Auto provision 14 Reset Config 14 FWD International 14 Reboot 14 USB 14 Using your Phone 15 Receiving a call 15 Placing a call 15 Ending a call 16 Redial 16 Hold 16 Mute 16 Attendant transfer 16 Blind transfer 16 3 party conference 17 Call waiting 17 DND 17 Voicemail 17 Troubleshooting 18 Information 18 Troubleshooting guide 18 Wa...

Page 5: ...nates the new for a power adapter Button Function Volume control adjusts the ring headset handset and speaker volume Navigation buttons and OK button Left displays the previous page in the Configuration menu Right displays the next page in the Configuration menu Up displays the call log when the phone is idle Down displays the phone book when the phone is idle OK center button Selects current item...

Page 6: ...allows a call to be redialed Transfer transfers a call Speaker activates the speaker on the phone Button Function Icon Description Speakerphone enabled Handset off hook Headset mode enabled Ring volume set to 0 New voicemail Do Not Disturb enabled Phone lock enabled Call recording when using a USB flash drive connected to the phone Call recording paused when using a USB flash drive connected to th...

Page 7: ... in a hold state picks up the call Pressing an extension appearance key while on a call transfers your call to that extension Pressing the Call Record key to start recording the current call Ring or message indicator LED Softkey Function Brings up the Call Logs Brings up the Directory Toggles Do Not Disturb on and off Brings up the Settings menu Icon Pattern Status Solid green Line extension queue...

Page 8: ...ct the handset cord to the handset and the jack on the phone 2 Optionally connect an amplified headset to the jack 3 Connect the WAN port to the network with the provided Ethernet cable 4 Optionally connect your desktop PC to the PC port with an Ethernet cable not supplied 5 If the network supports PoE a power adapter is not required If PoE is not supported on the network connect the power adapter...

Page 9: ... has registered Once configured within the FortiVoice system reboot the phone to download its configuration and register to the system To reboot the phone 1 Tap on the screen 2 Tap Reboot For use as an external extension 1 Tap on the screen then tap Advanced 2 Enter 23646 as the Password Tap OK 3 Select Auto Provision Tap OK 4 Select Static Provisioning Server 5 Enter the IP address or FQDN of the...

Page 10: ... period or dot for example to input an IP address press _ on the dial pad To delete a letter in front of the cursor tap the Delete softkey To enter special characters press _ on the dial pad while the mode softkey is set to or To enter a space press on the dial pad while the mode softkey is set to or Prior to saving an entry you may discard changes by tapping to move to the previous menu or tap to...

Page 11: ...able keys The FON 570 has 29 programmable keys that can be assigned to various functions Please refer to the FortiVoice Admin Guide for information about configuring programmable keys Keys that are configured as User Defined in the FortiVoice interface can be programmed from the phone This is useful for having personal speed dials however it is recommended to program the keys within the FortiVoice...

Page 12: ...tory The phone supports up to 1 000 contacts Each contact can have up to 3 phone numbers a ring tone and a photo assigned When a call is received from the contact the specified ring tone overrides the default one Adding a contact To add a contact 1 Tap Add 2 Edit the following fields Group select the group that the contact will be a part of Name name of the contact Office Number office phone numbe...

Page 13: ... new entry into the Blacklist 1 Tap Add 2 Edit the following fields Group select Blacklist Name name of the contact Office Number office phone number Mobile Number mobile phone number Other Number additional phone number field Account the account that will be used when calling this contact FortiVoice systems use Account 1 3 Tap Save To add an entry into the Blacklist from the Call Log 1 Tap the In...

Page 14: ...o change the language on the phone Time date Within the Time Date menu the IP Address or FQDN of the desired Simple Network Time Protocol SNTP server and the local time zone are defined In addition Daylight Saving Time DST is enabled These settings are automatically configured by the FortiVoice system and do not require manual configuration Contact your administrator if you wish to use a different...

Page 15: ... The Custom and Server XML options must be configured by logging into the web GUI of the phone Sound Ring Tones The phone has 10 ring tones to select from The selected ring tone will be used for all incoming calls unless ringing has been turned off or if a different ring tone has been assigned to a contact Key Tone The Key Tone heard when using the dial pad can be turned on or off here Change PIN ...

Page 16: ...r Input Extension Idle Timeout configure the amount of minutes to wait after having used the phone before timing out Values between 1 30 are accepted Advanced Settings The admin password to enter the advanced settings is 23646 Accounts The Accounts section contains parameters to allow the phone to register to a SIP server or PBX Contact your administrator before proceeding The following fields can...

Page 17: ... on your network The router may act as the Default Gateway 5 Enter the IP address of the Pri DNS The gateway may act as the DNS server 6 If applicable enter the IP address of the Sec DNS 7 Tap Save VLAN This section allows you to configure VLAN tags in accordance with IEEE 802 1 standards on the WAN and or PC connections To configure VLAN 1 Select WAN Port PC Port or DHCP VLAN 2 Set VLAN Status to...

Page 18: ...external extension To set a configuration server 1 Enter a URL This is the IP address or FQDN of the FortiVoice system 2 Leave all other information blank 3 Tap Save Reset Config The Reset Config section allows you to reset the phone configuration to factory default FWD International The FWD International setting allows calls to be forwarded to an international number when using the Divert feature...

Page 19: ... having to answer it Placing a call You can place a call by dialing a number selecting a number from the call log or a contact from the directory To dial an extension number 1 Dial the extension number 2 After about 4 seconds the phone will dial the number Optionally press OK tap Send or press to place the call immediately To dial an outside number 1 To access an outside line dial the outgoing acc...

Page 20: ...f the call on the screen and tap Resume Mute Mute turns the phone s microphone on or off 1 Press to disable the microphone The mute button will turn red and Mute will appear on the display 2 Press again to enable the microphone Attendant transfer Calls can be announced to the party receiving the transfer before completing the transfer To perform an attendant transfer 1 Tap Transfer 2 Dial the exte...

Page 21: ... When Call Waiting is enabled the phone will present new calls to you while you re on a call In order to use Call Waiting it will first need to be enabled in the FortiVoice interface To answer a call waiting call Tap on the incoming call notification on the screen Tap Answer The initial call will be placed on hold Refer to the Hold section on how to toggle between calls DND When DND Do Not Disturb...

Page 22: ... address The DHCP server is not responding 1 Ensure your DHCP server is online This is typically your router 2 Reboot the router or DHCP server 3 If you are still experiencing issues the phone may require advanced network configuration Contact your administrator Phone will not register 1 On the Extension page of the FortiVoice interface ensure the MAC address is correctly entered and the Phone Typ...

Page 23: ...in the EULA www fortivoice com support For warranty service In North America please call 1 866 648 4638 for further information Outside North America contact your sales representative for return instructions You will be responsible for shipping charges if any When you return this telephone for warranty service you must present proof of purchase ...

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