Franklin Technology C Spire, User Manual

Page 1: ...C Spire 4G LTE Mobile Hotspot User Guide ...

Page 2: ...Connecting to Your 4G LTE Mobile Hotspot 8 Opening the 4G LTE Mobile Hotspot Web Browser Interface 9 4G LTE Mobile Hotspot User Interface 9 Graphic Color LCD Icons 9 Buttons 9 4G LTE Mobile Hotspot UI Operation 10 Your 4G LTE Mobile Hotspot Web Browser Interface 14 Browser Interface 14 Opening the Browser Interface 14 Landing Page 14 Connecting to the Network 16 Navigating Web UI menu 16 Device Ne...

Page 3: ...tings Menu 24 Connection Options 24 Network Setting 25 Security Setting 27 VPN Passthrough 28 GPS Settings 28 Advanced Settings 30 General Settings 30 Updates 32 Help Menu 36 About 36 User Guide 37 Regulatory Information 38 Appendix 1 Glossary 41 ...

Page 4: ...an 3G connection with other Wi Fi equipped devices such as laptops tablets smart phones and more C Spire 4G LTE Mobile Hotspot Features Connect to the C Spire 4G LTE high speed wireless data with fall back to 3G CDMA service when necessary Easy to use Web User Interface Graphic Color LCD User Interface Data Usage display Alert message SMS This section contains information on getting started Your 4...

Page 5: ... at a Glance The C Spire 4G LTE Mobile Hotspot package includes The 4G LTE Mobile Hotspot Components Components Functions Description 4G LTE Mobile Hotspot Quick Start Guide Battery Pack Travel Charger USB Cable 6 5 1 2 3 4 Pouch ...

Page 6: ...Hold Press once to display alert messages Press and hold the button to delete the message displayed Information Button Press once Press Hold Press once to display data usage information Press and hold to reset the data usage information Press short again to display SSID Press short again to display Wi Fi security key Power Button Press Hold Press and hold the button to turn on or to turn off your ...

Page 7: ...eps 1 Lift and open the battery cover 2 When inserting the battery align the battery contacts with the contacts in the battery compartment and slide the battery into the battery compartment 3 Replace the cover and press the four sides of the battery cover until it clicks into each notch ...

Page 8: ... outlet to charge the battery The charging status LED will be lit red while charging the battery The LED color will change to green when the battery is fully charged Note Before you use the device be sure to charge the battery fully until the charging status LED turns green Important Only use the batteries and the chargers that have been approved by C Spire The warranty is not valid with any damag...

Page 9: ...IM card into the SIM slot beneath the battery If you received your 4G LTE Mobile Hotspot in the mail and you are activating a new 4G LTE Mobile Hotspot for an existing number on your account you re swapping devices simply remove the SIM card from the old device and insert it into the SIM slot on the new 4G LTE Mobile Hotspot Note If you are having any difficulty with activation contact C Spire Cus...

Page 10: ...s your account information Check your data usage View and pay your bill Enroll in C Spire online billing and automatic payment Purchase accessories Shop for the latest C Spire phones and devices View available C Spire service plans and options From Any Phone C Spire Customer Service 1 855 CSPIRE5 277 4735 ...

Page 11: ...signal 2 Use the Wi Fi manager Windows or the AirPort menu bar Mac OS to connect to the Wi Fi signal from your 4G LTE Mobile Hotspot Note Methods connecting your device to a Wi Fi network may vary depending on your computer and its operation system For Windows select View Available Wireless Network on the notification area For Mac OS select the AirPort icon located on the menu bar If you have any ...

Page 12: ...D window can display 6 different icons and 4 lines of text messages Buttons Your 4G LTE Mobile Hotspot has three buttons located on the right upper side of the device Icons Name Description Battery The longer green bar inside the battery outline indicates more battery power remaining When the remaining battery power becomes very low the battery outline will blink and a warning message will display...

Page 13: ... Hotspot starts searching for available networks Power off Press and hold button for 2 seconds The C Spire power off animation displays Your 4G LTE Mobile Hotspot powers off No 4G LTE SIM card or SIM card error No 4G LTE SIM card found A 4G LTE SIM card is either missing or there was an error reading the SIM card Insert or replace the 4G LTE SIM card Information Display Checks wireless data usage ...

Page 14: ...e is acquired the signal strength icon 4G service icons will display The Date Time Banner text also displays The default banner is C Spire You can edit and personalize the banner from the Web User Interface by going to Setting Advanced Settings General Settings Banner Setting 1 0 22 201 2 1 3 25pm C Spire When 4G LTE is not available and 3G service is acquired the signal strength icon 3G service d...

Page 15: ...i Fi network name will display Press shortly again Wi Fi security key will display Note Wi Fi Security Key is not set by default It s recommended to use security key for your connection secured Alert message display Press button once 1 2 0 9 12 12 0 9 19pm You have used 90 of wireless data allowance until June 30 The message icon appears when your 4G LTE Mobile Hotspot has an alert message or a ne...

Page 16: ... next message or to the main screen Connected device icon display 1 0 22 20 1 2 1 3 25pm C Spire When there are multiple devices connected through Wi Fi to your 4G LTE Mobile Hotspot the connected device icon displays with the number of connected devices Battery icon display 1 0 22 201 2 1 3 25pm C Spire The green bar inside the battery outline indicates battery power remaining on your 4G LTE Mobi...

Page 17: ...computer and the C Spire network It is equipped with many useful features that will enhance your internet navigation experience through a user friendly interface Opening the Browser Interface To use the Web browser interface open the Web browser on your desktop and type http cspire admin or http 192 168 10 1 into the address window and press Enter or Return Landing Page The Web browser will open t...

Page 18: ...e This box displays both 3G and 4G LTE service signals which are available The box has the following items Automatic connection mode and preferred service mode can be set from the Setting menu in the main menu bar Service Type Not Activated 4G LTE Available 4G LTE Network 3G Available 3G Network Connecting Signal Strength Bars The more bars the stronger is the service signal Connection Time Count ...

Page 19: ...tivation is required Connecting to the Network Once your 4G LTE Mobile Hotspot is properly configured connecting to the Internet is as simple as clicking Connect Once connected Connect will now display Disconnect Simply click Disconnect to end your current connection To connect to any other network shown select it and then click Connect Note You device is set to automatically connect upon power on...

Page 20: ...Name name of the device Device Description description of the device Manufacturer manufacturer of the device Modem Model model name of the device Hardware Version hardware version Firmware Version current firmware version IMEI International Mobile Equipment Identity ...

Page 21: ...MSI International Mobile Subscriber Identity IMSI number ICCID Integrated Circuit Card ID ICCID number USIM State current state of the Universal Subscriber Identity Module USIM 4G LTE Network Status current network status Band current 4G LTE band your device has acquired service on SNR current Signal to Noise Ration SNR RSRP current Reference Signal Received Power RSRP RSRQ current Reference Signa...

Page 22: ... Firmware current internal software version Phone Number Mobile Data Number MDN public ID for your specific wireless service MSID IMSI_S internal ID C Spire uses to identify your account 3G Network Status current network status Home Carrier Name name of the network operator Ec Io measurement in dB of current Ec Io RSSI measurement in dBm of current signal strength ...

Page 23: ...story online Please ensure that you have an Internet connection Selecting the Check Usage menu displays your wireless data usage to date To reset usage data click the reset button Upon clicking Yes the usage data will be reset to 0 and the date will be set to the current date ...

Page 24: ...t Wi Fi tethering configuration In order to see the Wi Fi menu login as Administrator The default administrator password is admin You can change the default Administrator password from the Setting menu Wi Fi Profile When you open the Wi Fi Profile menu the following choices are available ...

Page 25: ...ant to use The default setting is Auto 4 Enter your Wi Fi security level The default setting is Open NO AUTH 5 Enter your Wi Fi password The Wi Fi password requires at least 8 characters For greater security use a mixture of digits upper case lower case and other symbols 6 Click Save Connected Devices When you open the Connected Devices you can see the devices currently connected to your 4G LTE Mo...

Page 26: ...otspot IP Address IP address assigned to the device by your 4G LTE Mobile Hotspot Hostname Network name for the connected device if available Date Time Date time your connected device was detected by your 4G LTE Mobile Hotspot Click Refresh button to renew the connected devices list ...

Page 27: ... Settings In order to see all settings you must login as Administrator The default Administrator password is admin You can change the default Administrator password from the Advanced Setting menu Connection Options When you open the Connection Options menu the following choices are available Enable Disable Auto Connection 1 Check or uncheck the Enable Auto Connection ...

Page 28: ...Select a connection option 2 Click Save Note If the device is not activated the options will be unavailable grayed out Network Setting When you open the Network Setting menu the following choices are available LAN Setting IP Address IP Address that your PC is assigned by your device Subnet Mask Subnet Mask that your PC is assigned by your device Enable DHCP Server Enable this option to automatical...

Page 29: ...l assign IP address ending with this IP address Customer DNS Custom DNS allows you to use a customized DNS rather than the one assigned by your network To set the custom DNS 1 Select Enable Custom DNS 2 Enter your Custom DNS IP address 3 Click Save Important Changing LAN settings can result in connection malfunction Please refer to C Spire s recommendation ...

Page 30: ...ter external port range Internal Port Enter internal port range Comment Enter comments for the port forwarding setting Firewall Protocol Select protocol to use for Firewall ICMP TCP UDP ICMPv6 TCP UDP Start Port Enter Start Port End Port Enter End Port Comment Enter comments for the firewall setting Custom DNS Allows you to use a customized DNS rather than the one assigned by your network ...

Page 31: ...ion malfunction Please refer to C Spire s recommendation VPN Passthrough When you open the VPN Passthrough the following choices are available IPSec Passthrough Enable IPSec Passthrough PPTP Passthrough Enable PPTP Passthrough L2TP Passthrough Enable L2TP Passthrough GPS Settings When you open the GPS Settings the following choices are available ...

Page 32: ...atitude position information Decimal degrees Altitude Altitude position information Decimal degrees Speed Speed meters sec Heading Direction information Decimal degrees The number of Satellites The Number of Satellites the GPS receiver having signal from HEPE Horizontal Estimated Position Error UTC time in second UTC time in second ...

Page 33: ...Settings tab displays the following options Advanced Settings Password The Advanced Settings Password section allows you to change the Administrator login password To change your password 1 Enter the original password in the Original Password field factory default password is admin 2 Enter your new password in the New Password field ...

Page 34: ... window and type the new text to display on your 4G LTE Mobile Hotspot LCD display 2 Click the Save button Note Four characters cannot be used in the banner Display auto off The display auto off setting allows you to change the automatic turn off time of the LCD window of your 4G LTE Mobile Hotspot SMS font size The SMS font size allows you to change the font size of SMS message notifications Manu...

Page 35: ... LTE connection malfunction Please refer to C Spire s recommendation 3G Configuration The 3G Configuration box allows you to modify the 3G device configuration To modify the 3G configuration 3 Select Profile Number 4 Click Save Important Changing 3G profile can result in a 3G connection malfunction Please refer to C Spire s recommendation Updates When you open the Updates menu it displays the foll...

Page 36: ...ification is checked the Web User Interface will provide the pop up dialog notifying that a new software SW update is available If you click Yes downloading will start and automatically update the Web User Interface software SW to the latest version ...

Page 37: ...the current version is the latest you will see the following dialog click OK If a newer version is available you will see the following dialog 3 Click Yes and select a folder your want to save the software SW update file in your computer Software Update To update 1 Click Browse button and select the software SW update file you downloaded Then click Open 2 You will see the following pop up dialog C...

Page 38: ...e dialog showing the software update progress Important The SW upgrade takes a few minutes DO NOT unplug your 4G LTE Mobile Hotspot before the browser refreshes the page automatically or if the refresh dialog is still open ...

Page 39: ...he Help menu allows you to view system information and the online user guide About The About section displays the following information System Name current system name CM Version current Web browser interface version ...

Page 40: ...37 User Guide Click on User Guide to download the user guide ...

Page 41: ...e applications games and graphics and any other data added to your device Franklin Wireless is not responsible for and does not guarantee restoration of any third party software personal information or memory data contained in stored on or integrated with any wireless device whether under warranty or not returned to Franklin Wireless authorized distributors for repair or service To obtain repairs ...

Page 42: ...of http www fcc gov oet fccid after searching on FCC ID XHG R775 Additional information on Specific Absorption Rates SAR can be found on the Cellular Telecommunications Industry Association CTIA web site at http www wow com com In the United States and Canada the SAR limit for mobile modems used by the public is 1 6 watts kg W kg averaged over one gram of tissue The standard incorporates a substan...

Page 43: ...ance Information This device complies with Part 15 of FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation RF Exposure Statement FCC ID XHG R775 Warning Exposure to Radio Frequency Radiation The radiated output power of this de...

Page 44: ...O Rev 0 is a wireless technology with higher data rates and higher system capacity Rev 0 provides access to mobile devices with forward link speeds of up to 2 4 Mbps and reverse link speeds up to 152 kbps EV DO Rev A CDMA EV DO Rev A is a wireless technology with higher data rates and higher system capacity Rev A provides access to mobile devices with forward link speed of up to 3 1 Mbps and rever...

Page 45: ...irects traffic from one network to another SSID Service Set Identifier The name assigned to a Wi Fi network TCP IP Transmission Control Protocol Internet Protocol The set of communications protocols used for the Internet and other similar networks USB Universal Serial Bus A connection type for computing device peripherals such as a printer mobile modem etc USB connectors may be used for data trans...