Equipment Approval Information
Your telephone equipment is approved for connection to the Public Switched Telephone
Network and is in compliance with parts 15 and 68, FCC Rules and Regulations and the
Technical Requirements for Telephone Terminal Equipment published by ACTA.
1 Notification to the Local Telephone Company
On the bottom of this equipment is a label indicating, among other information, the
US number and Ringer Equivalence Number (REN) for the equipment. You must, upon
request, provide this information to your telephone company.
The REN is useful in determining the number of devices you may connect to your
telephone line and still have all of these devices ring when your telephone number is
called. In most (but not all) areas, the sum of the RENs of all devices connected to one
line should not exceed 5. To be certain of the number of devices you may connect
to your line as determined by the REN, you should contact your local telephone
company.
A plug and jack used to connect this equipment to the premises wiring and telephone
network must comply with the applicable FCC Part 68 rules and requirements adopted
by the ACTA. A compliant telephone cord and modular plug is provided with this
product. It is designed to be connected to a compatible modular jack that is also
compliant. See installation instructions for details.
Notes
• This equipment may not be used on coin service provided by the telephone
company.
• Party lines are subject to state tariffs, and therefore, you may not be able to use your
own telephone equipment if you are on a party line. Check with your local telephone
company.
• Notice must be given to the telephone company upon permanent disconnection of
your telephone from your line.
• If your home has specially wired alarm equipment connected to the telephone line,
ensure the installation of this product does not disable your alarm equipment.
• If you have questions about what will disable alarm equipment, consult your
telephone company or a qualified installer.
US Number is located on the cabinet bottom.
REN Number is located on the cabinet bottom.
Wall Mounting
1. Turn the base over.
2. Attach the wall mounting pedestal by first inserting the tabs on the open edge of
the pedestal into the slots on the lower portion of the bottom of the base. Then
push down and snap the pedestal into place.
3. Slip the mounting holes (on the back of the base) over the wall plate posts, and
slide the unit down into place. (Wall plate not included.)
NOTE : If desired, gather the extra telephone line and power
adaptor cord and store inside the wall mounting pedestal.
Cordless Phone Basics
Charge/In Use Indicator
The phone is
ON
when the charge/in use indicator on the base is lit. The base indicator
will flash when you receive a call.
Answering a Call
1. When the phone rings, pick up the handset and press the TALK/END button.
2. When finished, press the TALK/END button again or place the handset on the
base cradle to hang up.
Making a Call
1. Pick up the handset and press the TALK/END button. Wait for the dial tone.
2. Dial a telephone number.
3. When finished, press the TALK/END button again or place the handset on the
base cradle to hang up.
NOTE: In case of power failure, the handset may emit error tone
when the TALK/END button is pressed. You must then place the
handset on the main base for 20 seconds to reset the unit.
Redial
While the phone is
ON
(in TALK mode), press the redial button to redial the last
number you dialed (up to 32 digits).
Flash
Use the flash button to activate custom calling services such as call waiting, which
are available through your local phone company.
TIP: Do not use the TALK/END button to activate custom calling
services such as call waiting or you’ll hang up the phone.
Channel Button
While talking on the phone, it may be necessary for you to manually change the
channel to improve reception and reduce noise or static on the line. Press and
release the chan button to move to the next clear channel.
Page
This feature assists in locating a misplaced handset.
Press the page button on the base. The handset beeps continuously for about 2
minutes until you press the TALK/END button on the handset or the page button on
the base.
NOTE: You may still page the handset when the ringer is off.
Ringtone
1. Make sure the phone is
OFF
(not in TALK mode).
2. Press the r-tone button.
3. Use touch-tone pad 1, 2 or 3 to select the ring tone 1, 2 or 3. You will hear
selected ring tone.
4. Press the r-tone button to confirm the selection. You will hear a confirmation tone.
Ringer Switch
The ringer switch is located on the side of handset, it has two positions, on/off.
Volume
When the phone is
ON
(in TALK mode) press the VOLUME (
5
or
6
)
button to adjust
the listening level. Choose from five volume settings.
VOL 1
is the lowest volume and
VOL 5
is the highest volume.
NOTE: The phone will automatically reset VOL 5 to VOL 4 after
you hang up.
Changing the Battery
Make sure the telephone is
OFF
(not in TALK mode) before you replace battery.
CAUTION: To reduce the risk of fire or personal injury, use only the
Thomson Inc. approved Nickel-Cadmium (Ni-Cd) battery model
5-2729 or Nickel-Metal Hydride (Ni-MH) battery model 5-2522,
which is compatible with this unit
1. Remove the battery compartment door.
2. Disconnect the cord attached to the battery pack and remove the battery pack
from the handset.
3. Insert the new battery pack and connect the cord to the jack inside the battery
compartment.
4. Put the battery compartment door back on.
5. Place handset in the base to charge.
Allow the handset battery to properly
charge (for 16 hours) prior to first use or when you install a new battery
pack. If you do not properly charge the phone, battery performance will be
compromised.
Battery Safety Precautions
• Do not burn, disassemble, mutilate, or puncture. Like other batteries of this type,
toxic materials could be released which can cause injury.
• To reduce the risk of fire or personal injury, use only the
Nickel-Cadmium
(Ni-Cd) or Nickel-Metal Hydride (Ni-MH
battery listed in the User’s Guide.
• Keep batteries out of the reach of children.
• Remove batteries if storing over 30 days.
Handset Sound Signals
Signal
Meaning
A long warbling tone (with ringer on)
Signals an incoming call
One long beep tone
Confirmation tone
Two short beeps
Error tone
One beep every 7 seconds
Low battery warning
Troubleshooting Tips
Telephone Solutions
Handset can not link.
• If any handsets become inoperable, place it on the main base cradle for 20
seconds to re-register.
No dial tone
• Check or repeat installation steps
• Make sure the base power cord is connected to a working electrical outlet.
• Make sure the telephone line cord is connected to the base unit and the
modular phone jack?
• Disconnect the base from the wall phone jack and connect another phone to
the same jack. If there is no dial tone on the second phone, the problem might
be your wiring or local service.
• The handset might be out of range of the base. Move closer to the base.
• Make sure the battery is properly charged (for 16 hours).
• Ensure the battery pack is installed correctly.
• Did the handset beep when you pressed the TALK/CALL BACK button? Did the
in use indicator come on? The battery may need to be charged.
Handset does not ring
• Make sure the ringer is set to ON, this can be done through the handset setup
menu Ringer Volume.
• You may have too many extension phones on your line. Try unplugging
some phones.
• See solutions for “No dial tone.”
Thomson Inc.
10330 North Meridian Street
Indianapolis, IN 46290
© 2007 Thomson Inc.
Trademark(s) ® Registered
Marca(s) Registrada(s)
Model 25912
00017625 (Rev. 0 Dom E/S)
07-12
Printed in China
Telephone Jack Requirements
To use this phone, you need an RJ11C type modular telephone
jack, which might look like the one pictured here, installed in
your home. If you don’t have a modular jack, call your local
phone company to find out how to get one installed.
Installation
Digital Security System
Your cordless phone uses a digital security system to protect against false ringing,
unauthorized access, and charges to your phone line.
INSTALLATION NOTE: Some cordless telephones operate at
frequencies that may cause or receive interference with nearby
TVs, microwave ovens, and VCRs. To minimize or prevent such
interference, the base of the cordless telephone should not be placed
near or on top of a TV, microwave ovens, or VCR. If such interference
continues, move the cordless telephone farther away from these
appliances.
Certain other communications devices may also use the 5.8 GHz / 900
MHz frequency for communication, and, if not properly set, these
devices may interfere with each other and/or your new telephone.
If you are concerned with interference, please refer to the owner’s
manual for these devices on how to properly set channels to avoid
interference. Typical devices that may use the 5.8 GHz frequency
for communication include wireless audio/video senders, wireless
computer networks, multi-handset cordless telephone systems, and
some long-range cordless telephone systems.
Important Installation Guidelines
• Avoid sources of noise and heat, such as motors, fluorescent lighting, microwave
ovens, heating appliances and direct sunlight.
• Avoid areas of excessive dust, moisture and low temperature.
• Avoid other cordless telephones or personal computers.
• Never install telephone wiring during a lightning storm.
• Never install telephone jacks in wet locations unless the jack is specifically designed
for wet locations.
• Never touch non-insulated telephone wires or terminals, unless the telephone line
has been disconnected at the network interface.
• Use caution when installing or modifying telephone lines.
Base Layout
Modular
telephone
line jack
Wall plate
You experience static, noise, or fading in and out
• Change channels
• The handset may be out of range. Move closer to the base.
• Relocate the base.
• Charge the battery.
• Make sure base is not plugged into an electrical outlet with another
household appliance.
Unit beeps
• Place handset in base cradle for 20 seconds to reset the security code. If that
doesn’t work, charge the battery for 16 hours.
• See solutions for “No dial tone.”
• Replace the battery.
Memory dialing
• Make sure you correctly program the memory location keys.
• Make sure you follow the proper dialing sequence.
• You may need to reprogram numbers into memory after a power outage or
battery replacement.
Out of range
• Move closer to the base.
• Reset the battery. Unplug the battery and plug it in again after five seconds.
• Reset the power supply. Unplug the supply and plug it in again after five
seconds.
Causes of Poor Reception
• Aluminum siding.
• Foil backing on insulation.
• Heating ducts and other metal construction can shield radio signals.
• You’re too close to appliances such as microwaves, stoves, computers, etc.
• Atmospheric conditions, such as strong storms.
• Base is installed in the basement or lower floor of the house.
• Base is plugged into an AC outlet with other electronic devices.
• Baby monitor is using the same frequency.
• Handset battery is low.
• You’re out of range of the base.
General Product Care
To keep your telephone working and looking good, follow these guidelines:
• Avoid putting the phone near heating appliances and devices that generate
electrical noise (for example, motors or fluorescent lamps).
• DO NOT expose to direct sunlight or moisture.
• Avoid dropping and other rough treatment to the phone.
• Clean with a soft cloth and never use a strong cleaning agent or abrasive
powder because this will damage the finish.
• Retain the original packaging in case you need to ship the phone at a later
date.
Service
If trouble is experienced with this equipment, for repair or warranty information, please
contact customer service at 1
-800-448-0329
. If the equipment is causing harm to
the telephone network, the telephone company may request that you disconnect the
equipment until the problem is resolved.
This product may be serviced only by the manufacturer or its authorized service agents.
Changes or modifications not expressly approved by Thomson Inc. could void the user’s
authority to operate this product. For instructions on how to obtain service, refer to the
warranty included in this guide or call customer service at
1-800-448-0329.
Or refer inquiries to:
Thomson Inc.
Manager, Consumer Relations
P O Box 1976
Indianapolis, IN 46206
Attach your sales receipt to the booklet for future reference or jot down the date this
product was purchased or received as a gift. This information will be valuable if service
should be required during the warranty period.
Purchase date ________________________________________________
Name of store ________________________________________________
2 Rights of the Telephone Company
Should your equipment cause trouble on y our line which may harm the telephone
network, the telephone company shall, where practicable, notify you that temporary
discontinuance of service may be required. Where prior notice is not practicable and
the circumstances warrant such action, the telephone company may temporarily
discontinue service immediately. In case of such temporary discontinuance, the
telephone company must: (1) promptly notify you of such temporary discontinuance;
(2) afford you the opportunity to correct the situation; and (3) inform you of your right
to bring a complaint to the Commission pursuant to procedures set forth in Subpart E
of Part 68, FCC Rules and Regulations.
The telephone company may make changes in its communications facilities,
equipment, operations or procedures where such action is required in the operation
of its business and not inconsistent with FCC Rules and Regulations. If these changes
are expected to affect the use or performance of your telephone equipment, the
telephone company must give you adequate notice, in writing, to allow you to
maintain uninterrupted service.
Interference Information
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference; and (2) This device
must accept any interference received, including interference that may cause undesired
operation.
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur
in a particular installation.
Privacy of Communications may not be ensured when using this product.
If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna (that is, the antenna for radio or television
that is “receiving” the interference).
• Reorient or relocate and increase the separation between the telecommunications
equipment and receiving antenna.
• Connect the telecommunications equipment into an outlet on a circuit different from
that to which the receiving antenna is connected.
If these measures do not eliminate the interference, please consult your dealer or an
experienced radio/television technician for additional suggestions. Also, the Federal
Communications Commission has prepared a helpful booklet, “How To Identify and
Resolve Radio/TV Interference Problems.” This booklet is available from the U.S.
Government Printing Office, Washington, D.C. 20402. Please specify stock number 004-
000-00345-4 when ordering copies.
Notice: The changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
Hearing Aid Compatibility (HAC)
This telephone system meets FCC standards for Hearing Aid Compatibility.
Licensing
Licensed under US Patent 6,427,009.
FCC RF Radiation Exposure Statement
This equipment complies with FCC RF radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with
a minimum distance of 20 centimeters between the radiator and your body. This
transmitter must not be co-located or operated in conjunction with any other antenna or
transmitter.”
Handset Layout
Installing the Phone
Installing the Handset Battery
NOTE: You must connect the handset battery before use.
CAUTION: To reduce the risk of fire or personal injury, use only the
Thomson Inc. approved Nickel-Cadmium (Ni-Cd) battery model
5-2729 or Nickel-Metal Hydride (Ni-MH) battery model 5-2522,
which is compatible with this unit.
1. Locate battery and battery door which are packaged together inside a plastic bag and
are separate from the handset.
2. Locate the battery compartment on the back of the handset.
3. Plug the battery pack cord into the jack inside the compartment.
NOTE: To ensure proper battery installation, the connector is keyed and
can be inserted only one way.
4. Insert the battery pack.
5. Close the battery compartment by pushing the door up until it snaps into place.
Base Station
1. Choose an area near an electrical outlet and a telephone wall jack (RJ11C), and
place your cordless telephone on a level surface, such as a desktop or tabletop,
or you may mount it on the wall.
2. Plug one end of the telephone line cord
into the TEL LINE jack at the back of the
base and the other end into a modular
jack.
3. Plug the AC power converter into the
electrical outlet and the DC connector
into the jack at the back of the base.
4. Set the ringer switch (on the handset) to ON.
5. Place the handset in the base cradle. The charge/in use indicator turns on,
verifying the battery is charging.
The unit will take 20 seconds to register and
verify its security code.
6. Allow the phone to charge for 16 hours prior to first use. If you don’t properly
charge the phone, battery performance is compromised.
CAUTION: To reduce risk of personal injury, fire, or damage
use only the 5-2748 (grey) or 5-2749 (black) power adaptor
listed in the user’s guide. This power adaptor is intended to
be correctly orientated in a vertical or floor mount position.
Before You Begin
Parts Checklist
Make sure your package includes the items shown here.
black wire
red wire
battery
pack
PRESS DOWN
FIRMLY
TALK/END
(button)
VOLUME (
6
)
(button)
VOLUME (
5
)
(button)
chan
(channel
button)
redial (button)
#PAUSE
(button)
flash
(button)
r tone
(ringtone button)
mem
(memory
button)
mute
(button)
Model 25912 Series
5.8 GHz Cordless
User’s Guide
page (button)
charge/in use
(indicator)
Base
Handset
Telephone line cord
AC power adaptor
Handset battery
pack
Battery compartment
cover
Wall mount bracket
NOTE: The RBRC seal on the battery used in your Thomson Inc. product
indicates that we are participating in a program to collect and recycle the
rechargeable battery (or batteries).
For more information go to the RBRC web site at www.rbrc.org
or call 1-800-8-BATTERY or contact a local recycling center.
SEE MARKING ON BOTTOM / BACK OF PRODUCT
RISK OF ELECTRIC SHOCK
DO NOT OPEN
WARNING: TO
PREVENT FIRE OR
ELECTRICAL SHOCK
HAZARD, DO NOT
EXPOSE THIS
PRODUCT TO RAIN
OR MOISTURE.
THE LIGHTNING
FLASH AND ARROW
HEAD WITHIN THE
TRIANGLE IS A
WARNING SIGN
ALERTING YOU OF
“DANGEROUS
VOLTAGE” INSIDE
THE PRODUCT.
CAUTION: TO REDUCE THE
RISK OF ELECTRIC SHOCK, DO
NOT REMOVE COVER (OR
BACK). NO USER
SERVICEABLE PARTS INSIDE.
REFER SERVICING TO
QUALIFIED SERVICE
PERSONNEL.
THE EXCLAMATION
POINT WITHIN THE
TRIANGLE IS A
WARNING SIGN
ALERTING YOU OF
IMPORTANT
INSTRUCTIONS
ACCOMPANYING
THE PRODUCT.
CAUTION:
Introduction
CAUTION: When using telephone equipment, there are basic
safety instructions that should always be followed. Refer to the
IMPORTANT SAFETY INSTRUCTIONS provided with this product
and save them for future reference.
IMPORTANT: Because cordless phones operate on electricity, you
should have at least one phone in your home that isn’t cordless, in
case the power in your home goes out.
Mute
Use mute during a phone conversation to speak privately and off-line with a third
party.
1. Press the mute button. MUTE shows in the display. The party on the telephone will
not hear you.
2. Press the mute button when finished.
Memory
Each handset can store up to ten 20-digit numbers in memory for quick dialing.
Storing a Number in Memory
1. Make sure the phone is
OFF
(not in TALK mode).
2. Press the mem button.
3. Press the desired memory location (0 through 9)
4. Press the mem button again.
5. Use the touch-tone pad to enter the telephone number you want to store (up to
20 digits).
NOTE: The system treats PAUSES as delays or spaces in the
dialing sequence.
6. Press mem again to store the number. You will hear a confirmation tone.
Storing the Last Number Dialed
1. Repeat steps 1 through 4 in Storing a Name and Number in Memory.
2. Press the redial button.
3. Press the mem button to store the number. You will hear a confirmation tone.
Inserting a Pause in the Dialing Sequence of a
Stored Number
If a pause is needed to wait for a dial or access tone, press the #PAUSE button to
insert a delay in dialing sequence of a stored number (for example, after you dial
9 for an outside line, or to wait for a computer access tone.) Each pause counts as
one digit in the dialing sequence.
Changing a Stored Number
Use the same procedure to change a stored number as you do to store a number,
just replace the old phone number with a new one.
Deleting Stored Numbers
1. Make sure the phone is
OFF
(not in TALK mode).
2. Press the mem button.
3. Press the desired memory location (0 through 9).
4. Press the mem button twice.
Dialing a Stored Number
1. Make sure the phone is
ON
by pressing the TALK/END button.
2. Press the mem button.
3. Press the memory location (0-9). The number dials automatically.
Chain Dialing from Memory
Use this feature to make calls which require a sequence of numbers, such as calling
card calls to a frequently called long distance number. Each part of the sequence is
dialed from memory. The following example shows you how to use chain dialing to
make a call through a long distance service:
The Number For
Memory Location
Long distance access number
7
Authorization code
8
Frequently called long distance number
9
1. Make sure the phone is
ON
(in TALK mode).
2. Press the mem button and then press 7.
3. When you hear the access tone, press the mem button and then press 8.
4. At the next access tone, press the mem button and then 9.
TIP: Wait for the access tones before pressing the next mem
button, or your call may not go through.
Limited Warranty
What your warranty covers:
• Defects in materials or workmanship.
For how long after your purchase:
• One year, from date of purchase.
(The warranty period for rental units begins with the first rental or 45 days from date
of shipment to the rental firm, whichever comes first.)
What we will do:
• Provide you with a new or, at our option, a refurbished unit. The exchange unit is
under warranty for the remainder of the original product’s warranty period.
How you get service:
• Properly pack your unit. Include any cables, etc., which were originally provided with
the product. We recommend using the original carton and packing materials.
• ”Proof of purchase in the form of a bill of sale or receipted invoice which is evidence
that the product is within the warranty period, must be presented to obtain warranty
service.” For rental firms, proof of first rental is also required. Also print your name
and address and a description of the defect. Send via standard UPS or its equivalent
to:
Thomson Inc.
11721 B Alameda Ave.
Socorro, Texas 79927
• Pay any charges billed to you by the Exchange Center for service not covered by
the warranty.
• Insure your shipment for loss or damage. Thomson Inc accepts no liability in case of
damage or loss.
• A new or refurbished unit will be shipped to you freight prepaid.
What your warranty does not cover:
• Customer instruction. (Your Owner’s Manual provides information regarding
operating instructions and user controls. Any additional information, should be
obtained from your dealer.)
• Installation and setup service adjustments.
• Batteries.
• Damage from misuse or neglect.
• Products which have been modified or incorporated into other products.
• Products purchased or serviced outside the USA.
• Acts of nature, such as but not limited to lightning damage.
Product Registration:
• Please complete and mail the Product Registration Card packed with your unit. It will
make it easier to contact you should it ever be necessary. The return of the card is
not required for warranty coverage.
Limitation of Warranty:
• The warranty stated above is the only warranty applicable to this product. All other
warranties, express or implied (including all implied warranties of merchantability
or fitness for a particular purpose) are hereby disclaimed. No verbal or written
information given by Thomson Inc., its agents, or employees shall create a guaranty
or in any way increase the scope of this warranty.
• Repair or replacement as provided under this warranty is the exclusive remedy
of the consumer. Thomson Inc. shall not be liable for incidental or consequential
damages resulting from the use of this product or arising out of any breach of any
express or implied warranty on this product. This disclaimer of warranties and
limited warranty are governed by the laws of the state of Indiana. Except to the
extent prohibited by applicable law, any implied warranty of merchantability or
fitness for a particular purpose on this product is limited to the applicable warranty
period set forth above.
How state law relates to this warranty:
• Some states do not allow the exclusion nor limitation of incidental or consequential
damages, or limitations on how long an implied warranty lasts so the above
limitations or exclusions may not apply to you.
• This warranty gives you specific legal rights, and you also may have other rights that
vary from state to state.
If you purchased your product outside the USA:
• This warranty does not apply. Contact your dealer for warranty information.
Accessory Information
To place order, have your Visa, MasterCard, or Discover Card ready and call toll-free
1-800-338-0376
. A shipping and handling fee will be charged upon ordering. We are
required by law to collect appropriate sales tax for each individual state, country, and
locality to which the merchandise is being sent. Items are subject to availability.
DESCRIPTION
MODEL NO.
Handset Replacement Battery
5-2729 (Ni-Cd) / 5-2522 (Ni-MH)
Power adaptor
5-2748 (grey) / 5-2749 (black)
