Gemalto AT9000 MK2, User Manual

Page 1: ...Gemalto Document Reader AT9000 MK2 User Guide Document DT 01898 Version D Date August 2017 ...

Page 2: ...the time of shipment Gemalto s obligation and your exclusive remedy shall be at Gemalto s option to replace or repair the Gemalto Product or refund the purchase price of the Gemalto Product IN NO EVENT WILL GEMALTO BE LIABLE FOR ANY INDIRECT INCIDENTAL SPECIAL OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS IN ANY WAY RELATED TO THE PRODUCTS REGARDLESS OF THE LEGAL THEORY ASS...

Page 3: ...on If this occurs it may be necessary to restart the host application or unplug and reconnect the USB cable or power cycle the document reader in order to restore operation For further regulatory information or copies of certificates contact your local Gemalto representative or direct your questions to technical service gemalto com EMC Compliance Europe The Product meets the following European Cou...

Page 4: ...ing This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation FCC ID MESPR01517 Canada Labelling This device complies with Industry Canada s licence exempt RSSs Operation is subject to the fo...

Page 5: ...rique subi même si le brouillage est susceptible d en compromettre le fonctionnement Canadian ID 22832 PR01517 Disposal European Directive 2002 96 EC Do not dispose of this equipment in domestic or general waste These devices can be recycled and should be disposed of in accordance with your local and national regulations Do not send equipment back to Gemalto unsolicited Packing for Transportation ...

Page 6: ...n which if not avoided could result in equipment damage Note Provides additional important information To reduce the risk associated with hazardous voltage which if not avoided could result in death or serious injury Do not use the reader with any AC power supply other than the provided Gemalto AC power supply Do not use AC power supply and or power cord if damaged Do not open the reader and or po...

Page 7: ...applications 10 Security features 11 True color anti glare technologies 12 Reader components 13 2 Installing the Reader 16 Unpack the reader 16 Install the software 17 Connect the reader cables 17 Power on the reader 18 Test the reader installation 18 3 Reading Documents 21 4 Maintenance 23 Powering the reader on off 23 Cleaning the reader 23 Removing the document hood 23 Replacing the document gl...

Page 8: ...pported documents include passports visas and all other ICAO standard ICAO 9303 travel documents as well as many non ICAO variations Integrated ePassport and e driving license eDL iDL support so operator can read the OCR and smartcard chip in one operation All data groups hashings validations basic access control BAC passive active authentication PA AA Chip Authentication CA Terminal Authenticatio...

Page 9: ...Document Reader AT9000 MK2 User Guide Introduction Page 9 of 33 ...

Page 10: ...mily has the following physical design features Supports single handed operation Semi enclosed removable hood holds document in place during reading Document hood may be removed if desired The reader is capable of hoodless operation in most brightly lit indoor environments Simple intuitive and quick operation that accepts documents in any orientation Small footprint no moving parts robust construc...

Page 11: ...rescent inks on a document provides inspectors with color images of covert document security features Optional Gemalto Confirm Laminate imaging allows the inspectors to quickly verify the authenticity of the document It can also indicate if documents have been tampered with by revealing marks or other damage The following images were taken using the Gemalto AT9000 MK2 Full Page Reader Visible Imag...

Page 12: ...t light compensation and true color imaging ensure that the Gemalto Document Reader AT9000 MK2 will deliver superior accurate images of challenging documents in demanding conditions including those with holographic laminates Without Anti Glare Technology With Anti Glare Technology Overhead Ambient Lighting Ambient Light Removed ...

Page 13: ...fixed hood Document Reader AT9000 MK2 with optional magnetic stripe reader and removable document hood Document window The document window is a glass surface located on top of the reader Place documents on the window to scan them The reader will automatically detect when a document is placed on it Keep this surface clean to ensure optimum operation of the reader See Cleaning the reader on page 34 ...

Page 14: ...eader To reduce the risk associated with hazardous voltage which if not avoided could result in death or serious injury Do not use the reader with any AC power supply other than the provided Gemalto AC power supply Do not use AC power supply and or power cord if damaged Do not open the reader and or power supply Reader is to be serviced by trained personnel only No user serviceable parts or adjust...

Page 15: ...00 MK2 User Guide Introduction Page 15 of 33 An adjustable document clip located above the document window ensures that documents regardless of their thickness easily slide into the reader and are held flat during scanning ...

Page 16: ...Each reader package consists of Gemalto Document Reader AT9000 MK2 PSU and AC cable optional Test card USB communication cable 3M Scotch Brite Microfiber Cleaning Cloth Software download instructions To unpack the reader 1 Remove the contents from the box and separate the components from the packing material 2 Verify that all the parts described have been received If any parts are missing or damag...

Page 17: ...ecting the reader To install the reader you need to connect the following cables USB cable The reader is supplied with a USB 2 0 cable Type A to Type B The cable provides both power and data connectivity to the reader Type B connects to reader Type A connects to PC Power supply optional You need to use the optional PSU if you want to use the reader as a powered USB2 0 hub The Power connector is a ...

Page 18: ...cated on the back of the reader for approximately 0 5 second A power on self test occurs automatically when the reader powers up If the reader is installed correctly and is operational the indicator lights will perform the following boot up sequence All lights come on briefly at initial power up During power up self test the OK light green remains on while the Ready light blue flashes After approx...

Page 19: ... 7 Push the card to the back of the document window until it stops Note Do not move the document during the scanning process 8 Observe the lights during the scanning procedure The Ready light blue turns off and the Busy light yellow turns on while the reader scans and processes the data The OK light green turns on indicating a successful read The Ready light blue turns on indicating that the reade...

Page 20: ...Document Reader AT9000 MK2 User Guide Installing the Reader Page 20 of 33 ...

Page 21: ... there is OCR data followed by barcode recognition The AT9000 MK2 with RFID option can detect and read information encoded on contactless integrated circuits chips in passports and ID cards Whether the chip is in the front or rear cover the data page or any other page the reader s antenna will detect and read the chip You do not have to turn the book around to ensure the chip is read Document layo...

Page 22: ... the traveler 3 During reading the document must lie flat against the document window The leading edge of the booklet or card should be all the way to the back of the document window and underneath the document clip if installed The left edge of the booklet must be against the document guide 4 When the document reaches its proper position the reader will automatically start scanning the document N...

Page 23: ... by depressing the power switch and holding for approximately 1 second 2 Remove the hood as described on page 23 3 Clean the document window with a clean 3M Scotch Brite Microfiber Cleaning Cloth For stubborn dirt use a mild glass cleaner or a lightly dampened cloth water 4 Verify that there are no streaks or smudge spots remaining on the document window 5 Clean the body of the reader with a light...

Page 24: ...an authorized trained technician should perform this procedure Failure to correctly follow the instructions could result in injury or cause damage to the equipment To replace the document window glass 1 Remove document hood as described on page 23 2 If an optional module is attached to the back of the reader I Remove the two screws securing the module II Remove the center screw securing the docume...

Page 25: ...Document Reader AT9000 MK2 User Guide Maintenance Page 25 of 33 4 Gently slide the glass to the back of the reader while being careful not to damage or remove the rubber gasket seal ...

Page 26: ...7 Re attach the document guide Ensure that the guide hooks into the slot in the enclosure top 8 Re attach the document hood Ensure that the pin on the right of the hood is correctly seated before pressing down on the tabs on the left of the hood Adjusting the document clip height You can adjust the default height of the document clip to better accommodate your documents The default height is contr...

Page 27: ...top left corner of the document glass Turn clockwise to lower the default height of the document clip Turn counter clockwise to raise the default height of the document clip 4 Release the document clip 5 Re attach the document hood Ensure that the pin on the right of the hood is correctly seated before pressing down on the tabs on the left of the hood ...

Page 28: ... C 4 F to 122 F Humidity Operating 20 to 80 non condensing Storage 5 to 95 non condensing Communication Interfaces and Protocols Interface USB 2 0 480 Mbit s High Speed Host USB Power Reader can be powered from a single host USB 2 0 connector USB connectors One USB Type B connector host Two USB Type A connectors peripherals USB cable length 2 00 m 79 inches Aux USB power 5V DC 500mA per port with ...

Page 29: ...act Sliding contact 8 contacts ISO location Regulatory Information and Standards Directives 2014 35 EU Low Voltage Directive 2014 30 EU EMC Directive 2014 53 EU RE Directive 2002 96 EC Waste Electrical and Electronic Equipment WEEE Directive 2011 65 EU Restriction of Hazardous Substances RoHS2 Directive ...

Page 30: ...are not properly installed Verify that the USB cable is connected to the host Verify that the USB driver is installed Verify that only one reader is connected to the host system and only one instance of the host application is running The Error LED illuminates when a document is scanned The document is non machine readable This is a normal condition when there is no machine readable data and only ...

Page 31: ...o not have PC Administrative rights Consult with your IT support representative LEDs do not change after reading an RF chip This is a normal condition RF status is displayed only on the host screen Reader becomes unresponsive Close and restart the application Disconnect USB and PSU from PC and then reconnect Disconnect USB and PSU Close application and then restart PC Reconnect document reader to ...

Page 32: ...l Services GTS Before contacting GTS Be prepared to provide the information required to properly diagnose the problem A detailed description of the problem A detailed description of the actions taken to correct the problem The serial number of the reader located on the reader s bottom panel Contacting GTS Once you have the above information contact Gemalto s Global Technical Services at technical ...

Page 33: ...failed reader along with verification of the location of the service depot to where it should be sent 5 Return The system manager will carefully disconnect the defective equipment The reader should ideally be packaged in its original packing box If not a suitable box with sufficient packing material should be used to minimize damage during transit Place a copy of the RMA form inside the box The RM...