Godex G500, User Manual

Page 1: ...USER MANUAL G500 SERIES User Manual Version Issue Date P N G500 series Rev 1 3 2012 11 07 920 014011 00 ...

Page 2: ... 中置型固定式 紙張規格 紙張類型 連續紙 間距標籤紙 黑線標記紙或打孔紙等 標籤長度可自動偵測或手動命令強制 控制 紙張寬度 1 25 4 mm Min 4 64 118 mm Max 紙張厚度 0 003 0 06 mm Min 0 01 0 25 mm Max 紙捲外徑 Max 5 127 mm 紙捲軸芯 1 1 5 3 25 4 mm 38 1 mm 76 2 mm 碳帶規格 材質 一般蠟質型 混合型 抗刮樹脂型 長度 981 300 m 寬度 1 18 Min 4 33 30 mm 110 mm Max 最大外徑 2 67 68 mm 軸芯 1 25 4 mm 程式語言 隨機搭贈軟體 標籤排版軟體 Driver 支援Windows 2000 XP Vista 7 Windows Server 2003 2008 附錄_產品規格 039 DLL 支援Windows 2000 XP ...

Page 3: ...ugging the power connector into the power jack It is recommended that you connect the printer to a surge protector to prevent possible transient overvoltage damage Be careful not to get liquid on the equipment to avoid electrical shock For safety and warranty reasons ONLY qualified service personnel should open the equipment Do not repair or adjust energized equipment under any circumstances G500 ...

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Page 5: ...k that all of the following items are included with your printer Barcode Printer Power Cord AC Adapter USB Cable Ribbon Label Stock 1 1 Ribbon Hubs set of 2 Empty Ribbon Core Label Supply Hub Label Guide Plates set of 2 Quick Reference Guide CD with QLabel software user manual ...

Page 6: ...OVER OPEN BUTTONS Release buttons for opening the printer cover FRONT COVER SERIAL PORT RS 232 POWER SWITCH ON OFF FAN FOLD LABEL INSERT Feed slot for external label feeding POWER JACK USB PORT Barcode Printer 002 OPERATION PANEL The combination of connection ports may vary with printer model NOTICE ETHERNET PORT ...

Page 7: ... for adjusting the print head pressure LABEL SUPPLY MODULE LABEL SUPPLY HUB LABEL GUIDE PLATES SET of 2 RIBBON MODULE RIBBON FEED MECHANISM RIBBON HUB EMPTY RIBBON CORE LABEL GUIDE RIGHT RELEASE CATCH RIGHT RIBBON SUPPLY HUB RELEASE CATCH LEFT LABEL GUIDE LEFT PRINTING MECHANISM PLATEN LABEL SENSOR Movable ADJUSTMENT SCREW Screw for adjusting the print line Barcode Printer 003 ...

Page 8: ...on both sides of the printer housing and lift the cover Open The Printing Mechanism Pressing The Release Catches Release and lift the printing mechanism 2 1 Pressing the button COVER OPEN BUTTONS Release buttons for opening the printer cover Pressing the button Lift the printer cover backward Lift the printing mechanism Pressing Pressing RELEASE CATCHES 2 2 Printer Setup 004 ...

Page 9: ...y hub Place the empty ribbon core on the hub which forms a ribbon rewind hub Stick the ribbon supply hub on the ribbon rewind hub and wind the rewind hub 2 3 circles 2 3 RIBBON SUPPLY HUB Place on the hub RIBBON HUB NEW RIBBON Place on the hub EMPTY RIBBON CORE RIBBON HUB RIBBON FEED MODULE Printer Setup 005 Wind the ribbon around the core ...

Page 10: ...rinting mechanism Pass the ribbon supply hub under the print head Insert the ribbon rewind hub on the ribbon feed mechanism Close the printing mechanism making sure that it clicks into place Place on the printing mechanism RIBBON FEED MECHANISM Wind to the back Insert into the printing mechanism Printer Setup 006 ...

Page 11: ...ce the label stock on the label supply hub attach the guide plates to the label stock holder Install The Label Roll Module On The Printer Now load the label stock into the printer 2 4 Place on the ribbon hub LABEL STOCK LABEL SUPPLY HUB LABEL GUIDE PLATES Place on the printer Printer Setup 007 ...

Page 12: ...se the printing mechanism and lift it Pass the labels through the label guides up to the tear off plate Adjust the label guides to the label width Close the printing mechanism Through the label guides LABEL GUIDES Printer Setup 008 Close ...

Page 13: ...0 Series Installing The Label Supply Hub 1 Cores Installing the label supply hub for 1 cores 1 5 Cores Installing the label supply hub for 1 5 cores 3 Cores Installing the label supply hub for 3 cores 2 5 Printer Setup 009 ...

Page 14: ...the tag hole indicates the height of a label During adjustment the sensor must therefore be positioned directly below the tag hole as shown in the illustration The tag hole should be at least 3 mm in diameter to ensure correct functioning 2 6 SENSOR POSITION Printer Setup 010 ...

Page 15: ...ke sure that the printer is switched off Connect the power cord to the AC adapter and connect the adapter to the printer Connect the USB parallel cable to the printer and host computer Switch on the printer The LED indicator should now lights up 2 7 B1 USB PORT A1 POWER SLOT A2 THE SOCKET OF THE WALL B2 USB PORT Printer Setup 011 ...

Page 16: ...open the Seagull Driver folder on the CD STEP 02 Select the icon for the driver file and click it to start the installation STEP 03 Follow the instructions on the screen The Driver Wizard guides you through the installation procedure STEP 04 Select Install printer drivers STEP 05 Specify your printer model 2 8 Printer Setup 012 ...

Page 17: ...inter name and assign the appropriate rights STEP 08 Once the installation is complete a summary of the printer settings is displayed STEP 09 Check whether the printer settings are correct and click Finish to start copying the driver files STEP 10 Wait until copying is complete then finish the installation Printer Setup 013 ...

Page 18: ...14 2 Printer Setup G500 Series STEP 11 Once the driver installation is complete the new printer should appear in the Printers and Faxes folder Printer Setup 014 ...

Page 19: ...l labels pressing the FEED button will move only one label If the label does not stop at the correct position please run the auto calibration See Section 3 2 for the label size calibration function on the label stock LED Indicators 3 1 Operation Panel 015 LED indicator Status Description Green Standby mode The printer is ready for operation READY X STATUS X READY Red STATUS Error mode The printer ...

Page 20: ...XXXX Serial port 96 N 8 1 MAC Addr xx xx xx xx xx xx DHCP Enable IP xxx xxx xxx xxx Gateway xxx xxx xxx xxx Sub Mask xxx xxx xxx xxx 1 DRAM installed Image buffer size 1500 KB 000 FORM S IN MEMORY 000 GRAPHIC S IN MEMORY 000 FONT S IN MEMORY 000 ASIAN FONT S IN MEMORY 000 DATABASE S IN MEMORY 000 TTF S IN MEMORY 2048 KB FREE MEMORY S4 H10 R000 R200 W108 Q100 0 0 E12 Option D0 O0 AD Reflective AD 1...

Page 21: ...l supply hub is not moving Replace the ribbon roll No paper is detected Make sure that the label sensor is positioned correctly If the sensor still does not detect the paper run the auto detection function again Paper is finished Replace the label roll Printer feed problem Possible reasons the print medium has become trapped around the rubber roll the sensor cannot detect a gap or black mark betwe...

Page 22: ...01 Insert the product CD in the CD DVD drive of the host computer and open the Ethernet folder on the CD STEP 02 Select the icon for the NetSetting installation file and click it to start the installation STEP 03 Follow the instructions on the screen The Setup Wizard guides you through the installation procedure STEP 04 Specify the Installation Folder STEP 05 Click Next to start the installation S...

Page 23: ... Godex printers which are connected via Ethernet port in you network environment Once a connected Godex printer is detected it will be listed on the start page There are six tabs on the top of interface which can configure different types of network settings But for the data security reason you need correct password to enter the configuration pages 4 2 NetSetting for Ethernet 019 The default passw...

Page 24: ...an also set the printer s IP address ether by DHCP or by Static IP You can press Set button to apply the settings and ReGet button to refresh the setting values NetSetting for Ethernet 020 To fully benefit from the NetSetting software you should be familiar with basic networking principles Please contact your network administrator for related network setting information NOTICE ...

Page 25: ...r happened on printer The alert messages are sent by SMTP Simple Mail Transfer Protocol or SNMP Simple Network Management Protocol You can set or change the configurations of SMTP and SNMP on this Alert Path Setting tab You can press Set button to apply the settings and ReGet button to refresh the setting values NetSetting for Ethernet 021 ...

Page 26: ...e notification function you can decide which error cases need to be sent out to the operator Moreover the alert messages can be set to be sent by SMTP SNMP or both You can press Set button to apply the settings and ReGet button to refresh the setting values NetSetting for Ethernet 022 ...

Page 27: ...tion Set or change the configurations of connected printer Most of key settings for the printer operation can be done by this setting page You can press Set button to apply the settings and ReGet button to refresh the setting values NetSetting for Ethernet 023 ...

Page 28: ...rinter commands in Input Command window and press Send Command button the commands will be sent to the printer For some commands that will return response message the message will be displayed in Output Message window You can press Send Command button to send printer commands via Ethernet port and control the printer remotely NetSetting for Ethernet 024 ...

Page 29: ...If you need to update the printer firmware just specify the file location of firmware file and press Start Download Firmware button The printer firmware then can be updated remotely In addition to the firmware update you can press Recover To Factory Settings button to restore the printer configurations back to factory default NetSetting for Ethernet 025 ...

Page 30: ... the Section 2 1 for further information about Open The Printer Cover STEP 03 Open The Printing Mechanism Press the release catches on both sides of the printing mechanism to open and lift the printing mechanism Please see the Section 2 2 for further information about Open The Printing Mechanism STEP 04 Remove The Front Cover To remove the front cover press in the two plastic release tabs Remove t...

Page 31: ... installing the label dispenser 5 1 Accessories 027 SCREWS CONNECT CABLE OF LABEL DISPENSER PAPER SENSOR PAPER FEED ROLLER LABEL DISPENSER MODULE A label liner thickness of 0 006 mm 10 and a weight of 65 g m2 6 are recommended The label dispenser will take labels up to a max width of 110 mm When using the label dispenser set the stop position to 9 mm NOTICE ...

Page 32: ... dispenser by pressing down first its right hand side and then its left hand side Accessories 028 RIGHT HAND SIDE LEFT HAND SIDE LABEL DISPENSER MODULE The printer must be switched off or the motherboard may be damaged There are 2 jacks the lower jack is for the dispenser the upper jack for the cutter NOTICE LOWER JACK CONNECT CABLE OF LABEL DISPENSER MODULE ...

Page 33: ...nser using the screws provided for this purpose Install The Label Roll Module On The Printer Pass the paper through the guides Accessories 029 Locking Locking SCREWS Through the label guides LABEL GUIDES Labels should be at least 25 mm high NOTICE ...

Page 34: ...liner through the guides Pass the label stock through the printer as shown in the illustration on the right Accessories 030 Tear a label THE FIRST LABEL THE PAPER FEED ROLLER OF PRINTER LABEL STOCK THE PAPER FEED ROLLER OF PRINTER THE PAPER FEED ROLLER OF LABEL DISPENSER MODULE LABEL LINER ...

Page 35: ...abel will be peeled from the liner while it passes through the label dispenser Accessories 031 Close Remove the label Press the FEED key LINER LABEL PAPER SENSOR There is a paper sensor on the Label Dispenser module It will stop the printing if it is covered by label Remove the last printed label and the printer will then continue to print next label NOTICE ...

Page 36: ...ABLE OF CUTTER MODULE Remove the cutter cover Remember to switch off the printer before installing the cutter Do not use to cut adhesive labels Glue residue will be left on the cutter blade and impair its functioning The cutter has a blade life of 400 000 cuts when using paper liner which is 250μm thick and 3 inches wide You can cut paper with a max width of 116 mm NOTICE With the cutter installed...

Page 37: ...UTTER MODULE UPPER JACK The printer must be switched off or the motherboard may be damaged There are 2 jacks the lower jack is for the dispenser the upper jack for the cutter NOTICE Secure the cutter using the screws provided for this purpose Locking Locking SCREWS ...

Page 38: ...tter cover using the screws provided for this purpose Pass the labels through the guides Close the printing mechanism Accessories 034 Place the cutter cover Locking Locking SCREWS Through the cutter module Through the label guides LABEL GUIDES ...

Page 39: ...35 5 Accessories G500 Series To finish press the FEED button to set the label position Accessories 035 We advise against using inside wound label stock NOTICE Press the FEED key G500 Series ...

Page 40: ...e a soft lint free cloth dipped in alcohol Adjusting The Print Head Pressure When printing on special media with varying material thickness the print quality may suffer You will then need to adjust the print head pressure Adjustment Steps 1 Open the printer cover 2 Remove the ribbon 3 Use a screw driver and slowly turn the adjustment screws for the print head to increase or reduce the print head p...

Page 41: ...lockwise see arrow 2 Adjusting The Cutter While using the cutter paper jams may occur Please follow the below steps to clean the paper jam A socket head screw for adjusting the cutter is located on the bottom of cutter module as shown in below illustration Cleaning Steps 1 Switch off the printer 2 Use a Philips screwdriver to turn the socket head screw and release the knife 3 When you have cleared...

Page 42: ...or other dirt label material or ribbon residue Check for errors in the application software Check the ribbon for wrinkles Check the power supply Run a self test Section 3 2 and check the test print pattern to see whether the print head prints over the entire width of the medium Check the quality of the print medium The printed image is positioned incorrectly or a label is missed out during printin...

Page 43: ...inuous form gap labels black mark sensing and punched hole label length set by auto sensing or programming Width 1 25 4 mm Min 4 64 118 mm Max Thickness 0 003 0 06 mm Min 0 01 0 25 mm Max Label roll diameter Max 5 127 mm Core diameter 1 1 5 3 25 4 mm 38 1 mm 76 2 mm Ribbon Types Wax wax resin resin Length 981 300 m Width 1 18 Min 4 33 30 mm 110 mm Max Ribbon roll diameter 2 67 68 mm Core diameter ...

Page 44: ...otatable single characters 90 180 270 rotatable Asian fonts 90 180 270 rotatable and 8 times expandable in horizontal and vertical directions Scalable fonts 90 180 270 rotatable Model G500 G530 1 D Bar codes Code 39 Code 93 Code 128 subset A B C UCC EAN 128 K Mart UCC 128 UPC A E add on 2 5 I 2 of 5 I 2 of 5 with Shipping Bearer Bars EAN 8 13 add on 2 5 Codabar EAN 128 ITF 14 HIBC MSI Random Weigh...

Page 45: ...ADY STATUS Control key FEED key Power Auto Switching 100 240VAC 50 60Hz Environment Operation temperature 41 F to 104 F 5 C to 40 C Storage temperature 4 F to 122 F 20 C to 50 C Humidity Operation 30 85 non condensing Storage 10 90 non condensing Agency Approvals CE EMC FCC Class A CB Model G500 G530 Bi color CCC Unicode UTF8 UTF16 Interfaces Parallel Port USB Device USB Device USB Device Serial P...

Page 46: ...s External label rewinder i Specifications are subject to change without notice All company and or product names are trademarks and or registered trademarks of their respective owners Minimum print height and maximum print speed specification compliance can be dependent on non standard material variables such as label type thickness spacing liner construction etc Godex is pleased to test non stand...

Page 47: ...int speed capability Model G500 G530 APPENDIX Interface G500 Series Appendix_Interface 043 Pinout description Parallel Port Handshaking DSTB is sent to the printer BUSY to the host computer Interface Cable Parallel cable compatible with IBM computers Pinout See below Serial Port Default Settings Baud rate 9600 no parity 8 data bits 1 stop bit XON XOFF protocol and RTS CTS USB Connector Type Type B...