GoFind, Inc. GoFindR, User Manual

Page 1: ...i GoFindR Pet Tracker User Manual ...

Page 2: ...anner to others without the express written permission of GoFind Inc GoFindRTM and the GoFindRTM logo are trademarks of GoFind Inc Other product and brand names may be trademarks or registered trademarks of their respective owners Service activation required This technical data may be subject to U S and international export re export or transfer export laws Diversion contrary to U S and internatio...

Page 3: ...s 23 Configuring Your GoFindR Advanced Settings 24 Configuring Your GoFindR Advanced Settings 25 Configuring Your GoFindR Rectangular GeoFence 26 Configuring Your GoFindR Circular GeoFence 28 Configuring Your GoFindR Excessive Barking Alarm 31 Configuring Your GoFindR Excessive Barking Alarm 32 Configuring Your GoFindR Adding a New GoFindR 33 Configuring Your GoFindR Changing a GoFindR Name 34 Con...

Page 4: ...i Additional Information 50 Tracking via the Web Page 50 Specifications 52 Care and Cleaning 54 Warnings and Safety Information 55 Regulatory Statements 57 Customer Support 59 ...

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Page 6: ...es missing and it will send you a text message alert if he wanders outside of your designated GoFindR safe zone and will warn you if your pet is being exposed to higher or lower temperatures than he can deal with The GoFindR App is designed to be user friendly we ll walk you through it but if you have any trouble don t hesitate to contact our Customer Support Center by emailing us at support gofin...

Page 7: ...p on your tablet or mobile phone using our app or on your computer With GoFindR s advanced sensor system you can be alerted if your pet is being exposed to dangerously high or low temperatures You can also be alerted if his barking is disturbing the neighbors Here are three ways you can stay in touch with your pet On your mobile phone or tablet download the free GoFindR app for iOS Android or Wind...

Page 8: ...t s location to you when attached to his collar GoFindR Docking Station Left Charges your tracker USB charging cable and Wall Plug Not Pictured Connects the docking station to either a USB wall adapter or a PC with an open USB port Collar Clip Right Attaches the tracker on your pet s collar ...

Page 9: ...Signal is acquired and all data is uploaded to the GPS The LED is off in normal operation B Charger Indicator When placed on the charger it lights Amber indicating the tracker is charging When charging is complete the LED lights Green indicating a fully charged tracker C Cellular Indicator It turns Green on Boot up Turns Amber at the start of satellite data upload It is off when GoFindR is trackin...

Page 10: ...4 GoFindR Overview ...

Page 11: ...5 GoFindR Overview ...

Page 12: ...down Pressing and holding down the power button for 10 seconds will perform a hard reset of the GoFindR B LED INDICATORS a Battery Indicator Will light when the GoFindR is on the Charging Cradle The Amber Indicator shows that the GoFindR is charging The Green indicator shows that the GoFindR has completed charging The battery indicator is not lit when the GoFindR is off the charger and in normal u...

Page 13: ...arging base The battery indicator will glow Amber while GoFindR is charging When charging is complete the battery indicator will glow Green until it is removed from the charger You do not have to power the GoFindR back on unless you manually powered it off or unless GoFindR shut down because its battery was below 20 A Lithium Polymer battery that is not user replaceable powers your GoFindR The bat...

Page 14: ...through the clip Slide the GoFindR tracker into the clip until you hear a click Your GoFindR is now securely mounted to the collar To remove the GoFindR tracker from the collar for charging just slide the tracker to the right and it will disengage from the clip allowing you to place it on the charger ...

Page 15: ...so recommend that this be done outdoors with a clear view of the sky to minimize download time During this time the GPS LED indicator Power Button and the Cellular indicator will be flashing as described above When all LEDs are completely off GoFindR is operational and tracking We advise you wait 2 additional minutes before sending any configuration messages to GoFindR While GoFindR is booting up ...

Page 16: ...R app and install it on your smart phone Launch the GoFindR app The first screen you will see when opening the App is the log in screen If this is the first time you have used the App you will have to create an account and log in credentials There are three screens in this process Click the Register button and you will see the first screen ...

Page 17: ...number can be found on the box that the GoFindR came in It is clearly marked as IMEI The default name for the tracker is GoFindR however you can give it any name you wish if you have multiple pets enter the name of the pet this collar is attached to Just enter it in the box for the Name Click the Send button and the device will be registered ...

Page 18: ...12 Device Registration Screen ...

Page 19: ...Registration screen On this screen please enter a user name a password and an email address You will need to confirm the password and email address Click Done and then Register You will be taken to the default number screen You will also receive an email confirming your registration ...

Page 20: ...no special characters and no spaces When you have entered the number press the send button and that number will be sent to your GoFindR CAUTION do not send this message until your GoFindR has completed booting up as described above We recommend that you wait 2 minutes after all LEDs go out before you send this message After completing this step you will be taken back to the Log In screen ...

Page 21: ...l automatically be logged in Otherwise you will have to enter your username and password again The Reset button clears the login information including the Auto login checkbox This feature is handy in those cases where you would allow someone else to check on their pet using the App on your phone If for some reason you forgot your password clicking the Password button will open a screen requesting ...

Page 22: ...16 User Registration The email address you enter must match the email address used when you registered After you fill in the email address click the Send button ...

Page 23: ...17 User Registration You will receive confirmation that an email has been sent to your with the password you used during registration ...

Page 24: ...t is presented is the Map screen However none of the information on that screen is valid yet To get valid information about your GoFindR tracker you need to set up a few things first Click the Settings Button and you will be taken to a screen where you can configure your tracker ...

Page 25: ...ng the registration process or if you have named multiple GoFindR s then select the name of the GoFindR that you wish to configure You can have an unlimited number of GoFindR trackers that you can track with the App Hitting the Select a GoFindR will show you a list of your registered GoFindR trackers by name Your app screen may look different depending upon the operating system for your smart phon...

Page 26: ...hat are authorized to receive the various text messages and alerts that the tracker will issue The first number will be automatically populated with the default phone number Please leave that as the Mobile 1 number The SIM Phone number is for information purposes only and is not configurable by the user When done hit the Back Button and you will be taken back to the configuration screen ...

Page 27: ...must be entered in order for the advanced sleep modes to function correctly Once you have completed both the Telephone entries and the Time zone entry then click the Send button You will see a notification from the App asking you to wait for the smart phone Text Messaging SMS window to appear Click OK and the smartphone s text messaging SMS window will appear ...

Page 28: ...essage is sent you will be returned to the Settings Screen At this point the basic configuration has been set You can click the Back button and return to the Map screen or you can proceed with some advanced configurations We recommend that you perform a couple of advanced configurations as outlined in the next section Note Sometimes the window asking you to wait for the SMS page winds up behind th...

Page 29: ...ep Sleep Mode is active To activate the Deep Sleep Mode slide the switch to activate it to YES Then set the time of day for when Deep Sleep Mode starts and the time of day when you want Deep Sleep Mode to end Once you are satisfied with your setting scroll to the top of the setting screen and hit the SEND button to send the Deep Sleep message to your GoFindR During Deep Sleep Mode the Cellular chi...

Page 30: ... wish to deactivate Deep Sleep then just put GoFindR on the charger Deep Sleep will be temporarily deactivated You can then slide the Activate Switch to NO scroll to the top of the settings screen and hit the SEND button to send the Deep Sleep deactivation SMS to your GoFindR ...

Page 31: ...ence of your pet The circular GeoFence is used when you travel with your pet First start with the Rectangular GeoFence alarm The Rectangular GeoFence is centered on the primary residence of your pet It serves two purposes The first is to alert you when your pet leaves the area and is potentially lost The second purpose is to help manage the battery life of the GoFindR Your GoFindR uses less power ...

Page 32: ...s GeoFence will be programmed into the GoFindR tracker The SMS window will look similar and behave just like the one used in the Basic settings Again do not change anything in the SMS window We do not recommend that you change the default GeoFence it is your Home GeoFence unless it is either incorrect or you have moved from the default address In this case you will need to both resize it and move ...

Page 33: ...fault GeoFence but instead of sending a command to reset the default just click the Send Configuration button and the new fence will be uploaded to your GoFindR The SMS window will look similar and behave just like the one used in the Basic settings Again do not change anything in the SMS window This does not change the default GeoFence it only temporarily overrides the default CAUTION If you have...

Page 34: ... Circle Fence button A screen will pop up to allow you to enter the address where you wish the circle fence to be centered Enter the address and if you wish to add that fence click Set the GeoFence for this Address button You can optionally cancel and return to the settings screen You will then see your new Circular GeoFence in the drop down list Select that GeoFence click Done then click the View...

Page 35: ...set around your home This reduces the amount of time trying to configure GeoFences You can leave the circular fence anywhere without affecting either it s functionality or the functionality of the rectangular GeoFence Let s say you wish to take your pet with you on a visit to Aunt Maggie You can set a GeoFence around Aunt Maggie s house by entering her address To change the diameter of the circle ...

Page 36: ...er fences set up around travel points You don t have to worry about moving these fences just leave them and select them whenever you need one If you visit somewhere else just set up a new fence like you did when you first set it up at Aunt Maggie s house The Map button and the Refresh button on the circular GeoFence page perform the same functions as the ones on the rectangular GeoFence page When ...

Page 37: ...that if the dog barks more than 5 times in a 30 second period then you will get an alert There are many reasons a dog will bark maybe he is misbehaving or there is someone around your house that shouldn t be or any number of reasons If your dog is misbehaving you should be aware that your neighbors might start to complain If there is someone at the house that shouldn t be there then you should pro...

Page 38: ...32 Configuring Your GoFindR Excessive Barking Alarm SMS screen will behave the same way as the SMS screen in the Basic settings Do not change anything in the SMS window ...

Page 39: ...R This is just like when you first registered the device but you do not have to fill out any of the other registration information After you add your new GoFindR click the send button After a few minutes you will see it appear on the Select Device tab where you can select it and set it s configuration The map screen only shows one GoFindR at a time so you will need to select the correct GoFindR fi...

Page 40: ... at any time Click the Change GoFindR Name bar and a screen will pop up allowing you to enter a new name After entering the name click the Send button and the new name will be associated with your GoFindR After a few minutes you will see the name reflected on the GoFindR select device screen ...

Page 41: ...ur customized settings You can also reset your GoFindR The operation is exactly the same as the Restart with the exception being that when you reset your GoFindR goes back to factory settings and you will lose all your customized configurations You can Restart or Reset your GoFindR remotely You do not have to be near it All that is required is a cellular connection Occasionally your GoFindR will n...

Page 42: ...ve the same effect In the upper right hand corner of the top header bar on the main Settings screen there is an information icon I button Tap that button a menu of options pops up The Tracker Information button opens a window giving you additional relevant information about your GoFindR The second button opens up the Pet Information window and the third button returns you to the map page ...

Page 43: ... any of your pets through these windows even if they do not have a GoFindR associated with them The Pet Info screen allows you to add pets and edit their information For the pet that is tied to your GoFindR just select his name from the drop down list Click the Edit button and enter the relevant information To add a new pet click the Add button and fill out the information ...

Page 44: ...de a drop down list of the most common vaccines If your pet requires a vaccine not on the list then click the Add Vaccine Type Button and you can add that to the list You can enter the date of the last dose as well as the date for the next dose When adding the date for the next dose the App will schedule this dose in your smartphone calendar where you can set reminder alarms to alert you when the ...

Page 45: ...39 GoFindR Pet Information Vaccination Window ...

Page 46: ... medications from this page When adding a medication a list of common medications is provided If a medication is not in the list you may add it by clicking on the Add New Medication Type You can then proceed to add the dosage The final tab in the Pet Info Window is a list of useful links that you can open up in your smartphone s browser ...

Page 47: ...your GoFindR The dot is green when your GoFindR is tracking It will turn blue when the position of your GoFindR has not changed for the last 5 minutes GoFindR is still tracking but the position has not changed When the dot turns red it means that your GoFindR has not updated its position within the last 30 minutes There could be a variety of reasons for this but with the exception of the Away func...

Page 48: ... of the battery and the temperature of your GoFindR Your GoFindR updates its position frequently based upon whether it is inside or outside of the GeoFence However you may obtain an instant position by clicking the Locate Now triangle icon in the upper right hand corner of the top header bar This will send an SMS to your GoFindR requesting an immediate position The SMS screen will behave the same ...

Page 49: ...43 GoFindR Map Screen the immediate position A Google map is used here in order to bypass the refresh cycle of the GoFindR App making this a very fast position fix ...

Page 50: ...ions will be updated on the screen The screen also provides a suggested path to the GoFindR depending upon whether you are driving cycling or walking To choose the mode you will use click the Box icon in the upper right hand corner of the top header You can also get directions by clicking the down arrow on the bar titled Follow Driving or biking or walking depending on what you chose The Refresh c...

Page 51: ...oFindR Follow Page Similar to the map window if you touch the location marker an information window will pop up giving you the device location battery status and temperature of your GoFindR at that position ...

Page 52: ...e for which you want to see the path Clicking the Select bar will show a scroll wheel with selections from the last hour through the last month Select the timeframe and then click Done You can also select custom dates by clicking in the From box A calendar scroll wheel will pop up and you may select your custom dates Click the Set button and the From date and time will be set Repeat for the To fie...

Page 53: ...of the individual tracks you will get a map view of that track If you touch the total path you get a map view of the total path You may use any of the map controls Map Satellite Zoom or Street View just like on the other map screens You may also pinch to zoom on these screens Touching one of the flags will reveal an information screen much like in the other maps ...

Page 54: ... GoFindR is hibernating for the duration of the Away time that you set To set the Away time click on the Away button in the Map footer This opens up the Away page By default the Away function is off Click on the down arrow and a scroll wheel pops where you can se the Away time The time runs from 15 minutes to 2 hours in 15 minute intervals Once you have selected the time click Done and then click ...

Page 55: ...you have finished your walk or ride early and wish to resume normal tracking before the original Away time expires You may override the Away timer by pressing the Locate Now button on the Map page This will return an instantaneous fix of your GoFindR tracker When the fix has been obtained and communicated the Away timer returns to its normal operation You can use this for example when you are walk...

Page 56: ...ag is an icon for the side menu Click on that and a side menu appears with a link to the tracking page On the tracking page enter the Account which is the user name you configured for your tracker the User which is the word admin and your password which is the password you configured for your tracker A tracking map will then open and you may track your GoFindR via the browser You may get reports a...

Page 57: ...51 Tracking via the Web Page ...

Page 58: ...nd Run Time 5 days with normal use Battery Capacity 750 mAh Battery Type Lithium Ion Polymer Rechargeable Voltage 3 7V Nominal Operating Temperature 20C to 50C Dimensions 70 x 37 x 20 mm 2 7 1 4 0 78 Waterproof Water resistant Your pet can wear the GoFindR tracker at all times even when swimming or bathing Pet Size Designed for pets over 10 lbs Device Weight 44g Certifications FCC ROHS PTCRB ...

Page 59: ...Specifications Charging Cradle Dimensions 2 92 x 2 92 x 1 52 Weight 22g Input Voltage 5V DC from USB wall charger Output Voltage 5V Nominal Operating Temperature 0C to 50C Waterproof No Do not get the docking station wet ...

Page 60: ...stant but should not be submerged for extended periods of time CAUTION Avoid exposing the tracker to flea spray This can damage the tracker Docking Station Use a dry cloth to clean the outside of the docking station To carefully clean the charging pads or pins use a cotton swab to remove any debris Never soak the docking station in water If the docking station gets wet unplug it immediately and co...

Page 61: ...uce the risk of injury close supervision is necessary when the product is used near children Safety Precautions for the GoFindR Tracker and Docking Station WARNING This product contains a Li ion or Li Ion Polymer battery Do not disassemble crush puncture short external contacts expose to temperatures above 60 C 140 F or dispose of in fire or water Failure to follow these instructions may cause the...

Page 62: ...may result in fire or explosion Keep the Device Dry Keep the docking station and related components dry If the docking station gets wet unplug it immediately to reduce the risk of electric shock and damage Do not use device if water damage is visible It is recommended to purchase a replacement device Contact Customer Care at www GoFindr com for advice Water damage may not be covered under the warr...

Page 63: ...turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the docking station Increase the separation between the equipment and the docking station Plug the docking station into another electrical outlet away from the receiver that is experiencing interference Contact Support at www gofindinc com for hel...

Page 64: ...jury or even death Operation of the GoFindR tracking device near medical equipment Implantable Devices The Health Industry Manufacturers Association recommends that a minimum separation of six inches be maintained between the GoFindR tracking device and a pacemaker or defibrillator to avoid potential interference with the implantable device Hearing Aids The GoFindR tracking device may interfere wi...

Page 65: ...e visit our online Support center You find answers to common question as well you ll find How It Works What s in the Box Setup and Activation Collar Attachment Notifications For additional support please call 1 602 315 1043 to speak with a customer care representative ...