Grandstream Networks GXV3240D, Administration Manual

Page 1: ...GXV3240 ADMINISTRATION GUIDE Grandstream Networks Inc GXV3240D IP Multimedia Phone for AndroidTM Administration Guide...

Page 2: ...WELCOME 9 PRODUCT OVERVIEW 12 FEATURE HIGHTLIGHTS 12 GXV3240D TECHNICAL SPECIFICATIONS 12 GXV3240D LCD SETTINGS 15 OPEN LCD SETTINGS 17 PERSONALIZED ACCOUNT 17 WIRELESS NETWORK 18 ETHERNET SETTINGS 1...

Page 3: ...SETTINGS 38 ACCOUNT SIP SETTINGS 40 ACCOUNT CODEC SETTINGS 43 ACCOUNT CALL SETTINGS 46 ADVANCED SETTINGS PAGE DEFINATIONS 51 ADVANCED SETTINGS GENERAL SETTINGS 51 ADVANCED SETTINGS CALL FEATURES 52 AD...

Page 4: ...DE AND PROVISIOING CONFIGURATION 71 UPLOAD FIRMWARE LOCALLY 73 UPGRADE VIA SD CARD 74 NO LOCAL FIRMWARE SERVERS 74 PROVISIONING AND CONFIGURATION FILE DOWNLOAD 75 BACKUP 76 GENERATE BACKUP FILE 76 RES...

Page 5: ...dministration Guide Page 4 of 83 Table of Tables GXV3240D Administration Guide Table 1 GXV3240D Technical Specifications 12 Table 2 GXV3240D LCD Settings 15 Table 3 GXV3240D Storage Category and Actio...

Page 6: ...D UCM Auto Config Number Select Registering Numbers 32 Figure 11 GXV3240D UCM Auto Config Number Enabling Registering Number 32 Figure 12 GXV3240D Main Screen IP Address 34 Figure 13 GXV3240D Web UI T...

Page 7: ...bes how to configure the GXV3240D via phone s LCD menu and web UI menu to fully manipulate phone s features The intended audiences of this document are phone administrators To learn the basic function...

Page 8: ...censed under the GNU General Public License GPL Grandstream uses software under the specific terms of the GPL Please see the GNU General Public License GPL for the exact terms and conditions of the li...

Page 9: ...History Add BS Call Log Update Interval Add SRTP Encryption Bit Add BroadWorks Xsi features Add Enable Function for Incoming Call Update the descriptions for some options FIRMWARE VERSION 1 0 1 39 Add...

Page 10: ...touch of a finger The GXV3240D s integrated Bluetooth allows users to sync the calendar and contact books on their mobile phones with the GXV3240D to use Bluetooth headsets and to transfer calls to an...

Page 11: ...Firmware Version 1 0 1 54 GXV3240D Administration Guide Page 11 of 83...

Page 12: ...oogle Play Store which includes thousands of business productivity apps such as Skype Microsoft Lync SalesForce1 GoToMeeting Integrate with Grandstream s GXV series of IP video surveillance cameras to...

Page 13: ...plan hot desking personalized music ringtones server redundancy fail over Sample Applications Skype Google Hangouts Microsoft LYNC Web browser Adobe Flash Facebook Twitter Youtube news weather stock I...

Page 14: ...Storage 10 o C to 60 o C Humidity 10 to 90 Non condensing Package Content GXV3240D phone handset with cord base stand universal power supply network cable lens cleaning cloth quick installation guide...

Page 15: ...er Shared Call Appearance SCA Call Forwarding Wireless Network Ethernet Settings Wi Fi ON OFF Wi Fi Settings Bluetooth ON OFF Bluetooth Settings available when Bluetooth is turned on VPN OpenVPN Proxy...

Page 16: ...ge Trusted Credentials Install from SD Card Clear Credentials Language Keyboard Language Spell Checker Personal Dictionary Keyboard Input Methods Speech Mouse Trackpad Accounts Add account to the phon...

Page 17: ...d as the incoming call ring tone Users will see the music file name as the ring tone name in account ring tone settings in LCD as well as in web GUI Auto Answer If set to Always the phone will automat...

Page 18: ...nconditional Forward all calls to a particular number Time based Set the time range and number to be forwarded to In this time range calls are forwarded to the number specified in In Time Forward To o...

Page 19: ...i network setup Once selected check your router and press the Wi Fi Protected Setup WPS button on the router so that the Wi Fi connection and security can be automatically set up between the phone and...

Page 20: ...re 1 GXV3240D Bluetooth Settings Visibility Tap on GXV3240D on the top of the above screen to switch visibility status of the phone via Bluetooth Normally you would need turn it on during pairing proc...

Page 21: ...to make call using the GXV3240D Pairing Tap on the Bluetooth device name in the scan result to pair and connect to the device Show received files Press MENU button and select Show received files to ch...

Page 22: ...work settings such as VLAN tag Layer 2 QoS 802 1p priority and Layer 3 QoS in a plug and play manner Layer 3 QoS for SIP This field defines the layer 3 QoS parameter for SIP packets This is the value...

Page 23: ...ve the setting 3 On the other device that needs Wi Fi access turn on Wi Fi look for the SSID of the GXV3240D hotspot and enter authentication information to get connected Figure 3 GXV3240D Wi Fi Hotsp...

Page 24: ...creen saver display Clock Display analog clock as screen saver Colors Display color as screen saver Photo Frame After selecting Photo Frame tap on to select local pictures to be displayed in photo fra...

Page 25: ...s Cached data Tap on it to clear cached data for all apps Misc Tap on it to open the file system of the storage in FileManager Users can then select the folders to be cleaned up Picture videos Tap on...

Page 26: ...er sources On SD Card To view the applications on the SD card of the phone s storage Running To view the running or cached applications All To view all the applications installed on the GXV3240D User...

Page 27: ...on might access the location information storage phone calls and etc If an application is misbehaving users can tap on Report softkey if available to send the developer information for the application...

Page 28: ...ted certificates from SD card Clear credentials Clear credential storage of all contents and reset its password LANGUAGE KEYBOARD Language Tap to open the list of language options for the GXV3240D to...

Page 29: ...ware Version 1 0 1 54 GXV3240D Administration Guide Page 29 of 83 Figure 6 GXV3240D Accounts Sync Up Settings Google Account Signed In Figure 7 GXV3240D Accounts Sync Up Settings Google Account Synced...

Page 30: ...ct Browser Calendar and Contacts Additionally if Google account is set up as the above figures show users will be automatically signed in after downloading Google Play from GS Market Figure 9 GXV3240D...

Page 31: ...tion status on the GXV3240D Network Status Displays MAC Address Address Type IP Address Subnet Mask Default Gateway DNS Server Alternative DNS server NAT Type and VPN IPif any System Information Displ...

Page 32: ...thod TFTP HTTP or HTTPS Firmware Upgrade and Provisioning Defines the rules for automatic upgrade Always Check at bootup when F W pre suffix changes Skip the Firmware Check HTTP HTTPS User Name The us...

Page 33: ...e default setting is None There are 4 levels DEBUG INFO WARNING andERROR Syslog Server Address The URL IP address for the syslog server If the GXV3240D has network connection the phone will send the s...

Page 34: ...omputer to the same network as the phone 2 Make sure the phone is turned on and shows its IP addresson the account widget of the desktop 3 Opena Web browser on your computer 4 Enter the phone s IP add...

Page 35: ...next to it in the Web page users must reboot the phone for the changes to take effect DEFINITIONS This section describesthe options in the GXV3240DWeb GUI As mentioned youcanlog in as an administrato...

Page 36: ...ar is on the upper right corner of the web UI page Figure 13 GXV3240D Web UI Tool Bar Theme Select the web UI style to display the web page Reboot Reboot the phone Exit Log out from the web UI English...

Page 37: ...Revision Hardware version number Part Number Product part number System Version Firmware version This is the main software release version Recovery Version Recovery image version Boot Version Booting...

Page 38: ...e Then a User Phone parameter will be attached to the Request Line and TO header in the SIP request to indicate the E 164 number If set to Enable Tel will be used instead of SIP in the SIP request The...

Page 39: ...er in all the SIP SDP messages The phone will send empty SDP packet to the SIP server periodically to keep the NAT port open if it is configured to be Keep alive Configure this to be NAT NO if an outb...

Page 40: ...t 3 5066 for Account 4 5068 for Account 5 and 5070 for Account 6 The valid range is from 5 to 65535 SUBSCRIBE for MWI When set to Yes a SUBSCRIBE for Message Waiting Indication will be sent periodical...

Page 41: ...00rel tag is appended to the value of the required header of the initial signaling messages The default setting is No Use Privacy Header Controls whether the Privacy header will present in the SIP INV...

Page 42: ...Timeout SIP T1 Timeout in seconds The default setting is 0 5 sec SIP T2 interval SIP T2 Interval in seconds The default setting is 4 sec Remove OBP from route Configures to remove outbound proxy from...

Page 43: ...or DTMF using RFC2833 Default is 101 The valid range is from 96 to 127 Preferred Vocoder Multiple vocoder types are supported on the phone the vocoders in the list is a higher preference Users can con...

Page 44: ...kbps The video bit rate can be adjusted based on the network environment Increasing the video bit rate may improve video quality if the bandwidth is permitted If the bandwidth is not permitted the vid...

Page 45: ...set to Yes when silence is detected a small quantity of VAD packets instead of audio packets will be sent during the period of no talking If set to No this feature is disabled The default setting is N...

Page 46: ...video request is received Users can select Yes to establish video or No to reject the request accept Video request will be accepted automatically and video will be established deny Video request will...

Page 47: ...g to local area code 617 numbers by dialing7 numbers and 1617 area code will be added automatically 1 2 9 xx 2 9 xxxxxx allow dialing to any US Canada Number with 11 digitslength 011 2 9 x allow inter...

Page 48: ...star codes on the phone will be supported locally Otherwise the feature code will need to be provided from the server side The default setting is No No Key Entry Timeout s Defines the timeout in seco...

Page 49: ...rd all calls to a particular number 3 Time based Set a time period In thisTime Period calls are forwarded to the number specified in In Time Forward To out of this Time Period calls are forwarded to t...

Page 50: ...custom ring tone mapped to it The custom ring tone will be used if the phone receives SIP INVITE with Alert Info header in the following format Alert Info http 127 0 0 1 info priority Distinctive Rin...

Page 51: ...hidden on the LCD screen The default setting is No Hide LDAP Contacts When it is set to Yes the LDAP contacts will be hide from LCD screen Then end users can t access it Hide Call History When it is s...

Page 52: ...ting tone when call waiting is on The default setting is No Disable DND Reminder Ring Disables the DND reminder ring If set to Yes the ring splash that indicates an incoming call when DND is enabled w...

Page 53: ...Configures video frame rate for SIP video call from 5 frames second 15 frames second 25 frames second 30 frames second and Variable frames rate The default setting is 15 frames second The video frame...

Page 54: ...justs the call waiting tone volume Users can select Low Medium or High The default setting is Low Default Ring Cadence This defines the ring cadence for the phone The default setting is c 2000 4000 AD...

Page 55: ...nd More to select edit and delete the MPK Account Selects the SIP Account used for the multi purpose keys Name Configures the display name for the multi purpose key UserID Configures the UserID for th...

Page 56: ...UserID as the call park pickup extension provided from the PBX server to park or pick up the call The PBX server has to support this feature Account Selects the SIP Account used for the multi purpose...

Page 57: ...ate DNS server address Second Alternate DNS Server Enter the second alternate DNS server address Enable LLDP Enable Disable LLDP on the phone The default setting is Yes Layer 3 QoS for SIP Defines the...

Page 58: ...setting is Disable Identity Enter the Identity information for the 802 1x mode MD5 Password Enter the MD5 Password for the 802 1x mode CA Certificate Enter the CA Certificate for the 802 1x mode Clie...

Page 59: ...g DHCP Option 42 override NTP server Defines whether DHCP Option 42 should override NTP server or not When enabled DHCP Option 42 will override the NTP server if it s set up on the LAN The default set...

Page 60: ...g file in txt format The config file in txt format has the P value parameters for phone s current settings except password for security purpose Users can use the Grandstream configuration file generat...

Page 61: ...the server requires authentication The default setting is No mDNS Override Server Allows mDNS override config firmware server setting on the phone if present Users can select to use Type A or Type SR...

Page 62: ...ddress for the syslog server The default setting is log ipvideotalk com Syslog Level Selects the level of logging for syslog The default setting is None There are 4 levels DEBUG INFO WARNNING AND ERRO...

Page 63: ...ppp directory MAINTENANCE LANGUAGE Language Select the language displayed on the phone s LCD MAINTENANCE TR 069 Enable TR 069 Enables TR 069 The default setting is No ACS URL URL for TR 069 Auto Conf...

Page 64: ...ownloaded to the phone the old phonebook entries will be removed The default setting is No Replace Duplicate Items If set to Yes when the XML phonebook file is downloaded to the phone the duplicate en...

Page 65: ...e the setting can be left blank Password Configures the bind Password for querying LDAP servers The field can be left blank if the LDAP server allows anonymous binds LDAP Name Attributes Specifies the...

Page 66: ...nfigures the filter used for mail lookups Example mail LDAP Displaying Name Attributes Configures the entry information to be shown on phone s LCD Up to 3fields can be displayed Example cn sn telephon...

Page 67: ...Firmware Version 1 0 1 54 GXV3240D Administration Guide Page 67 of 83 http www grandstream com products gxv_series GXV3240D documents GXV3240D_ldap_book_guide p df...

Page 68: ...Enable Disable and rename the BroadWorks Xsi Group Common Directory features on the phone If keep the Name box blank the phone will use the default name Group Common for it Enterprise Common Enable D...

Page 69: ...Indicator If set to Yes the LED indicator on the upper right corner of the GXV3240D will not light up when there is new message on the phone The default setting is No Disable Contact or Message Full...

Page 70: ...l display a Headset icon In this mode if pressing Speaker button or entering digits headset will be used by default When there is an incoming call press Answer icon on the screen orSpeaker button head...

Page 71: ...n be FQDN or IP address Examples of valid URLs firmware grandstream com fw ipvideotalk com gs UPGRADE AND PROVISIOING CONFIGURATION There are two ways to setup upgrade and provisioning on GXV3240D The...

Page 72: ...login with the administrator username and password Go to Maintenance section select Upgrade tab In the Upgrade web page enter the IP address orthe FQDN for the upgrade server and choose to upgrade vi...

Page 73: ...andstream com support firmware 2 Log in the Web GUI as administrator in the PC 3 Go to Web GUI Maintenance Upgrade configure Upgrade Via as Manually Upload 4 Press the Upload button a window will be p...

Page 74: ...the GXV3240D 4 When the phone starts booting up press and hold both and keys at the same time for about 5 seconds 5 The GXV3240D will display the upgrading process in the screen 6 Wait until the upgr...

Page 75: ...ONFIGURATION FILE DOWNLOAD Grandstream SIP Devices can be configured via the Web Interface as well as via a Configuration File binary or XML through TFTP or HTTP HTTPS The Config Server Path is the TF...

Page 76: ...40D can be backed up and restored to the phone again using the built in Backup application System applications Blacklist Contacts Call history Config SMS Calendar and desktop settings Third party appl...

Page 77: ...e backup file by tapping on or delete the file by tapping on 6 Or users can go to FileManager Internal Storage Backup to retrieve the backup files RESTORE FROM BACKUP FILE 1 Open Backup application by...

Page 78: ...estored 4 Tap on Restore to start The LCD will show restore status Please wait until all the applications are completed or tap on Cancel to abort the restore process Figure 21 Restore Process AUTOMATI...

Page 79: ...ttings Enable Automatic Backup Turn on the enable automatic backup on the phone Backup Frequency Select the day of the week for the phone to automatically start backup Set Time Select the hour and min...

Page 80: ...ng lost parameters and cannot connect your device to your VoIP service provider There are two methods to restore the GXV3240D to the factory default settings 1 On GXV3240D idle screen press MENU butto...

Page 81: ...D Web GUI and go to Maintenance Upgrade page 2 At the bottom of the page click on the Reset button for Factory reset Select Clear the SD Card if you would like to delete all the picture videos and oth...

Page 82: ...p again 4 Wait for about 1 minute till the GXV3240D boots up again 5 The GXV3240D will boot up with factory default settings SAFE MODE The GXV3240D allows users to enter safe mode by pressing the Menu...

Page 83: ...tified Partner or Reseller please contact them directly for immediate support Our technical support staff is trained and ready to answer all of your questions Contact a technical support member or sub...

Page 84: ...the interference by one of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circu...