Handpoint Mobile POS User Manual Download | Manualshive

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l Handpoint Mobile POS l www.handpoint.com l support@handpoint.com l

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Handpoint Mobile POS

User Guide

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Summary of Contents for Mobile POS

Page 1: ...l Handpoint Mobile POS l www handpoint com l support handpoint com l 1 Handpoint Mobile POS User Guide...

Page 2: ...commend that you test your card reader and get familiar with the Handpoint payment app before you start using the payment solution You can find instructions on how to make a sale refund void and chang...

Page 3: ...the app should appear at the top of the list 1 Play store for Android 2 App Store for iOS If you do not have access to Play Store App Store you will have to start by creating an account to be able to...

Page 4: ...t App It is possible to switch between the Handpoint App and other applications in the smartphone by pressing the back button home button without logging out of the Handpoint App It is however recomme...

Page 5: ...se and log out of the Handpoint app before activating the shared secret Activating the shared secret is easy 1 Open the e mail from Handpoint using the email client in your smartphone tablet click the...

Page 6: ...d now connect to your iOS device automatically Note If you would like to switch between smartphones tablets when using your card reader the quickest method is to switch bluetooth off on the iOS device...

Page 7: ...lly update itself This process will take one and a half minute 1 Enter an amount onto the payment screen on the Handpoint app and press Pay 2 The card reader will now start the update It will turn off...

Page 8: ...heck the Handpoint Server for Card Reader updates by selecting this action MERCHANT SETTINGS Merchant Name Merchants can enter the merchant name that should appear on the Handpoint app Note that this...

Page 9: ...nal Enter a description 2 Press Pay 3 The cardholder inserts the card into the card reader enters the PIN number and presses OK 4 The payment will now be processed and either be authorised or declined...

Page 10: ...or text message 1 Ask the customer for an email address or phone number 2 Enter the details into the corresponding field in the app 3 Press the arrow to send 4 If the receipt is being sent by email yo...

Page 11: ...refunded 3 Press Refund 4 The customer then enters his card into the card reader enters the PIN number and presses OK To go back to the Pay screen go to the Menu Screen and select Pay Void Reversal It...

Page 12: ...ion of logs Support Mode needs to be turned on To enable Support Mode 1 Go to the Menu Screen and select Settings 2 Check the Support Mode box under Support 3 Now your devices will gather detailed inf...

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