HKBN Cisco 9971, User Manual

Page 1: ...e S Service Remote Extension S Video Cisco 9971 IP Phone User Guide Version 5 0 HKBN Enterprise Solutions is the brand trading name of HKBN Enterprise Solutions Limited and or HKBN Enterprise Solutions HK Limited ...

Page 2: ...14 5 5 2 Setting up Call Forwarding from your mobile 14 5 5 3 Setting up Call Forwarding via Internet 15 5 6 Placing a Conference Call 15 5 7 Call Pickup 16 5 7 1 Call Pickup within your Group 16 5 7 2 Directed Call Pickup Specific Group Member 16 6 VoiceMail Service iVoiceMail Plus 17 6 1 Activating VoiceMail 17 6 1 1 Activating VoiceMail on your IP Phone 17 6 1 2 Remote Activation of VoiceMail 1...

Page 3: ...a application engagement 1 Phone Set Features and Functions 1 1 Operation for IP Phone 9971 Item Description 1 DC adaptor port DC48V 2 AC to DC power supply 3 AC power wall plug 4 Network port 10 100 1000 SW with IEEE 802 3af and 802 3at power enabled 5 Computer port 10 100 1000 PC connection 6 Headset connection optional 7 Analog headset connection 8 USB port 9 Anti theft security lock connector ...

Page 4: ...l For example pressing the session button for a ringing call answers the call and pressing the button on a held call resumes the call Session information such as caller ID and call duration appears on the phone screen next to the session button Call functions When a session button is not being used for an active call it can be used to initiate functions on the phone as indicated by the adjacent ph...

Page 5: ...he Select button is lit white when the phone is in power save mode 6 Conference button Creates a conference call 7 Hold button Places a connected call on hold 8 Transfer button Transfers a call 9 Keypad Allows you to dial phone numbers enter letters and choose menu items by entering the item number 10 Speakerphone button Selects the speakerphone as the default audio path and initiates a new call p...

Page 6: ... feature buttons also called feature buttons Each corresponds with a phone line speed dial and calling feature Pressing a button for a phone line displays the active calls for that line If you have multiple lines you may have an All Calls button that displays a consolidated list of all calls from all lines oldest at the top Then it is recommended that you keep your phone in the All Calls view Colo...

Page 7: ...amic Host Configuration Protocol broadband A Footstand Installation 1 Insert the curved connectors into the lower slots 2 Lift the footstand until the connectors snap into the upper slots B Physical Network Connection Setup 1 Connect the IP Phone to Power Adaptor with the power supply 2 Connect the LAN Cable to the Network port of the IP Phone and the Internet router 3 Connect the Handset to the I...

Page 8: ...e of the phone display 6 With your phone idle slide the camera s USB connector into the phone s USB port back of phone display 7 After the phone confirms installation Note IP Phone 9971 cannot be functioned when there is a failure in power supply C VPN Setup 1 Press the Application button 2 Select the VPN application 3 Turn on the VPN ...

Page 9: ...ion S Video Cisco 9971 IP Phone Version 5 0 9 4 Enter your User ID cv your Cloud Voice S Number e g your Cloud Voice S Number is 31234567 your User ID is cv31234567 5 Enter your Password your Cloud Voice S Number 6 Press Sign In soft key ...

Page 10: ... confirm the brightness level or just press the Cancel soft key to exit without changing the setting 3 2 Adjust Ringtone 3 2 1 Change Volume 1 Press the Volume button to adjust the loudness of the ringtone 3 2 2 Change Ringtone 1 Press the Applications button 2 Select Preferences Use the Navigation bar and button to scroll and select 3 Select Ringtone and different types of ringing tone are displa...

Page 11: ...ions button 2 Select Preferences Use the Navigation pad and Select button to scroll and select 3 Select Wallpaper and it will display different wallpaper in your IP phone Select the wallpaper you preferred 4 Press the Preview soft key to preview the wallpaper 5 Press the Set soft key to apply the wallpaper to your IP phone ...

Page 12: ...ctions Dial the number and lift handset or press the Dial soft key The phone will not produce the dial tone until after you lift the handset or press the Dial soft key Press the NewCall soft key and dial the number 4 To dial the last dialed number press the Redial soft key 4 2 Answering a Call There are 3 options for answering a call 1 Lift the handset 2 Press the Answer soft key 3 Press the Speak...

Page 13: ...nswer the new call press the Answer soft key When you do so the original call will be put on hold 2 To return to the original call press the Resume soft key 3 If the second call is still active the call will be put on hold when you return to the original call 4 You can continue to use the Hold button to switch between the calls 5 3 Transferring a Call to another Party 1 Press the Transfer button 2...

Page 14: ...s to your voicemail just simply press Forward All and Message button 5 5 2 Setting up Call Forwarding from your mobile 1 Dial 2112 1113 to access Remote Call Forwarding hotline 2 Follow the voice prompts and select the language by pressing 1 for Cantonese 2 for English 3 Enter your Cloud Voice S number and Cloud Voice S password accordingly 4 Enter the destination of number to which you want to fo...

Page 15: ...ng accordingly Note Starter Cloud Voice S Password is your Cloud Voice S number For security reason please change your password in a regular basis 5 6 Placing a Conference Call 1 During an active call conversation press the Conference button 2 Enter 8 digits local number 4 digits extension number of the other invited party 3 Press the Call soft key and wait for the invited party to answer 4 Press ...

Page 16: ...your phone 2 When your phone rings press the Answer soft key to pickup and connect to the call 5 7 2 Directed Call Pickup Specific Group Member 1 Press Group Pickup 2 Enter the extension number of the phone line with the call that you want to pick up For example if the call is ringing on line extension number 1234 please enter 1234 3 When your phone rings press the Answer soft key to pickup and co...

Page 17: ...re accessing VoiceMail service from overseas 2 A welcome greeting message will be announced and please select the language by pressing 1 for Cantonese and 2 for English 3 Enter your User ID your Cloud Voice Number followed by 4 Enter your VoiceMail PIN followed by 5 Follow the voice instructions to change the VoiceMail PIN to activate the VoiceMail service Note Starter VoiceMail PIN is your Cloud ...

Page 18: ...003 2007 2010 2013 1 Open your Microsoft Outlook 2 Click Tools 3 Select Accounts 4 Click New 5 Select Microsoft Exchange POP3 IMAP or HTTP and click Next 6 Enter Account Information and click Next 7 Select Internet E mail and click Next 8 Enter Server Information and click Next 9 Click Finish When entering the Account Information please input the following Your Name Name wish to be displayed in em...

Page 19: ...ase dial 852 2112 1288 when you are accessing VoiceMail service from overseas 2 A welcome greeting message will be announced 3 Enter your User ID your Cloud Voice Number followed by 4 Enter your VoiceMail PIN followed by 5 Follow the voice instructions to change the VoiceMail PIN to activate the VoiceMail service Note Starter VoiceMail PIN is your Cloud Voice Number For security reason please chan...

Page 20: ...88 when you are accessing VoiceMail service from overseas 2 A welcome greeting message will be announced 3 Enter your User ID your Cloud Voice Number followed by 4 Enter your VoiceMail PIN followed by 5 Follow the voice instructions for voice mail service Note Starter VoiceMail PIN is your Cloud Voice Number For security reason please change your VoiceMail PIN regularly ...

Page 21: ...CLOUD VOCIE S Serivce Remote Extension S Video Cisco 9971 IP Phone Version 5 0 21 ...

Page 22: ...e line that you want to view 4 From the Call History list select the call you want to dial and do one of the following Press the Call soft key Press the line key Pick up the handset Press the speakerphone or headset button 8 2 Deleting Call Record from Phone Log 1 Press the Applications button 2 Select Call History Use the Navigation bar and button to scroll and select 3 Select All Lines or the li...

Page 23: ...Password Management 5 Enter Existing Password 6 Enter New Password 7 Re enter New Password Note i Starter Cloud Voice S Password is your Cloud Voice S Number ii New Cloud Voice S Password will be applied to the following services Cloud Voice S User Portal Presence Communicator Service Cisco Unified Personal Communicator Account and VoiceMail Login Mobility Apps Services Cisco Jabber Configuration ...

Page 24: ...loud Voice S Password 3 Click Login 4 Click here in the foot note of the Call Management page 5 Enter your Cloud Voice S Number and Cloud Voice S Password 6 Click Login 7 Click User Option and choose User Setting 8 Enter Current PIN 9 Enter New PIN and Confirm PIN 10 Click Save Note i Starter IP Phone PIN is your Cloud Voice S Number ii New IP Phone PIN will be applied to the following services Pe...