HP 100B - All-in-One PC, Maintenance & Serice Manual

Page 1: ...Maintenance Service Guide HP 100B All in One PC ...

Page 2: ...ucts and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard C...

Page 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Page 4: ...iv About This Book ...

Page 5: ...etup File 5 Computer Setup Storage 6 Computer Setup Security 7 Computer Setup Power 10 Computer Setup Advanced 10 3 Serial ATA SATA Drive Guidelines and Features 12 SATA Hard Drives 12 SATA Hard Drive Cables 12 SATA Data Cable 12 SMART ATA Drives 13 Hard Drive Capacities 13 4 Identifying the Chassis Routine Care and Disassembly Preparation 14 Chassis Designation 14 All in One 14 Electrostatic Disc...

Page 6: ...0 5 Illustrated parts catalog 21 Computer major components 21 Mass storage devices 23 Sequential part number listing 23 6 Removal and Replacement Procedures All in One AIO Chassis 26 Preparing to Disassemble the Computer 26 Rear Cover 27 Feet 30 Stand 31 Optical Drive 33 Hard Drive 35 Memory 39 Fan 42 Speakers 45 Webcam Module and Cable 49 Hard Drive Cable 52 Optical Drive Cable 54 Optical Drive B...

Page 7: ...ostic Front Panel LEDs and Audible Codes 82 Appendix B Connector Pin Assignments 85 Ethernet BNC 85 USB 85 Microphone 85 Headphone 86 Line in Audio 86 Line out Audio 86 Appendix C Power Cord Set Requirements 87 General Requirements 87 Japanese Power Cord Requirements 87 Country Specific Requirements 88 Index 89 vii ...

Page 8: ...viii ...

Page 9: ...ting System The first time you turn on the computer the operating system is installed automatically This process takes about 5 to 10 minutes depending on which operating system is being installed Carefully read and follow the instructions on the screen to complete the installation CAUTION Once the automatic installation has begun DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE Turning o...

Page 10: ...tion with C i386 or use the Browse button in the dialog box to locate the i386 folder This action points the operating system to the appropriate drivers Obtain the latest support software including support software for the operating system from http www hp com support Select your country and language select Download drivers and software and firmware enter the model number of the computer and press...

Page 11: ...ame and other non error text messages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to Post Messages Enabled during POST press any key except F1 through F12 Enable the power on password prompt during system restarts warm boots as well as during power on Establish a setup password that controls access to the Computer Setup F10 Utility and the setti...

Page 12: ...s to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To return to the Computer Setup Utilities menu press Esc 6 To apply and save changes select File Save Changes and Exit If you have made changes that you do not want applied select Ignore Changes and Exit To reset to factory settings or previously saved default settings some models sele...

Page 13: ...Integrated MAC address for embedded enabled NIC if applicable System BIOS includes family name and version Chassis serial number About Displays copyright notice Set Time and Date Allows you to set system time and date Apply Defaults and Exit Applies the currently selected default settings and clears any established passwords Ignore Changes and Exit Exits Computer Setup without applying or saving a...

Page 14: ...an AHCI volume without the required device driver installed the system will crash blue screen DPS Self Test Allows you to execute self tests on ATA hard drives capable of performing the Drive Protection System DPS self tests NOTE This selection will only appear when at least one drive capable of performing the DPS self tests is attached to the system Boot Order Allows you to Specify the order in w...

Page 15: ...correct power on password the unit will not boot NOTE This password does not appear on warm boots such as Ctrl Alt Delete or Restart from Windows unless enabled in Password Options see below See the Desktop Management Guide for more information Device Security Allows you to set Device Available Device Hidden for System audio Network controllers some models SATA0 SATA1 USB Security Allows you to en...

Page 16: ...ber The UUID can only be updated if the current chassis serial number is invalid These ID numbers are normally set in the factory and are used to uniquely identify the system SKU number Family name Feature Allows you to set Keyboard locale setting for example English or German for System ID entry 8 Chapter 2 Computer Setup F10 Utility ...

Page 17: ... models Do not reset Reset Resetting to factory defaults will erase all security keys Changing this setting requires turning the computer off and then back on CAUTION The embedded security device is a critical component of many security schemes Erasing the security keys will prevent access to data protected by the Embedded Security Device Choosing Reset to Factory Settings may result in significan...

Page 18: ...on previous state Setting this option to Off causes the computer to remain powered off when power is restored On causes the computer to power on automatically as soon as power is restored Previous state causes the computer to power on automatically as soon as power is restored if it was on when power was lost NOTE If you turn off power to the computer using the switch on a power strip you will not...

Page 19: ...ion will allow users to disable the downloading of this embedded NIC option ROM thus giving more DCH space for additional PCI cards which may need option ROM space The default will be to have the NIC PXE option ROM enabled Management Devices Only displayed in the Advanced Menu when the BIOS detects multiple management options This option is for installed NIC cards that support ASF or DASH Use the ...

Page 20: ...e voltages 3 3 V 5 V 12 V Jumpers for configuring drive N A Data transfer rate 3 0 Gb s SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3 0 Gb s cable as it is fully backwards compatible with the SATA 1 5 Gb s drives Current HP desktop products ship with SATA 3 0 Gb s hard drives SATA data cables are susceptible to damage if overflexed Never crease a SATA data cable and never...

Page 21: ...es the maximum usable size of a drive partition A drive partition is the largest segment of a drive that may be properly accessed by the operating system A single hard drive may therefore be subdivided into a number of unique drive partitions in order to make use of all of its space Because of the differences in the way that drive sizes are calculated the size reported by the operating system may ...

Page 22: ...sential for proper service CAUTION When the computer is plugged into an AC power source voltage is always applied to the system board You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage Chassis Designation An all in one form factor is available All in One 14 Chapter 4 Identifying the Chassis Routine Care and Disassembly P...

Page 23: ...orker Removing DIPs from plastic tube 7 500 V 3 000 V 400 V 400 V 15 000 V 5 000 V 800 V 700 V 35 000 V 12 000 V 6 000 V 2 000 V Removing DIPs from vinyl tray Removing DIPs from Styrofoam Removing bubble pack from PCB Packing PCBs in foam lined box 2 000 V 3 500 V 7 000 V 5 000 V 4 000 V 5 000 V 20 000 V 11 000 V 11 500 V 14 500 V 26 500 V 21 000 V These are then multi packaged inside plastic tube...

Page 24: ...loaded plastic Metallized laminate 1 500 7 500 15 000 Grounding the Work Area To prevent static damage at the work area use the following precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle ele...

Page 25: ...2 cm 4 inch clearance on all vented sides of the computer and above the monitor to permit the required airflow Never restrict the airflow into the computer by blocking any vents or air intakes Do not place the keyboard with the keyboard feet down directly against the front of the desktop unit as this also restricts airflow Occasionally clean the air vents on all vented sides of the computer Lint d...

Page 26: ...bborn stains use isopropyl rubbing alcohol No rinsing is needed as the alcohol will evaporate quickly and not leave a residue After cleaning always wipe the unit with a clean lint free cloth Occasionally clean the air vents on the computer Lint and other foreign matter can block the vents and limit the airflow Cleaning the Keyboard Follow all safety precautions in General Cleaning Safety Precautio...

Page 27: ...rst removing the retaining plate and the ball from the housing Pull out any debris from the ball socket and wipe the ball with a clean dry cloth before reassembly To clean the mouse body follow the procedures in Cleaning the Computer Case on page 18 Service Considerations Listed below are some of the considerations that you should keep in mind during the disassembly and assembly of the computer To...

Page 28: ...ot remove a hard drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector For more information about preventing electrostatic damage refer to Electrostatic Discharge Information on page 15 Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids ...

Page 29: ...5 Illustrated parts catalog Computer major components Item Description Spare part number 1 System board includes dual core AMD processor 644692 001 2 Inverter board Computer major components 21 ...

Page 30: ...material 646799 001 12 Power button board cable 646782 001 13 WLAN module antenna cable 646806 001 Webcam cable assembly not illustrated 646786 001 14 Stand 646783 001 15 Rear cover 646781 001 16 Speakers Right speaker 646792 001 Left speaker 646793 001 Display panel 20 inch not illustrated LG 646795 001 Samsung CMI 646796 001 8X DVD RW SuperMulti DL Drive with LightScribe without bezel not illust...

Page 31: ...or use in the United States 246959 001 Mass storage devices Description Spare part number 8X DVD RW SuperMulti DL Drive with LightScribe without bezel 619238 001 Hard drive 750 GB 632938 001 500 GB 621421 001 250 GB 621419 001 Hard drive grommets rubber 646791 001 Sequential part number listing Spare part number Description 246959 001 Power cord for use in the United States 246959 061 Power cord f...

Page 32: ...left 646786 001 Webcam module cable 646787 001 LVDS cable 646788 001 Inverter board cable 646789 001 Hard drive cable 646790 001 Optical drive cable 646791 001 Hard drive grommets rubber 646792 001 Speaker right 646793 001 Speaker left 646794 001 Display 20 inch Samsung CMI 646795 001 Display 20 inch LG 646796 001 Inverter for use with Samsung CMI displays 646797 001 Inverter for use with LG displ...

Page 33: ...Spare part number Description 647448 001 1 GB memory module 647523 001 Screw Kit 649230 001 Power switch board assembly Sequential part number listing 25 ...

Page 34: ...dia CD DVD etc from the computer 2 Shut down the computer 3 After the system has completely shut down disconnect the power adapter from the back of the computer 4 Disconnect all other attached cables from the back of the computer 5 Place the computer face down on a soft flat surface HP recommends that you set down a blanket towel or other soft cloth to protect the touch screen surface from scratch...

Page 35: ...e computer has one main cover on the back Remove it to gain access to internal components To remove the rear cover 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 26 2 Lift the stand Figure 6 1 Lifting the stand Rear Cover 27 ...

Page 36: ...e the rear cover to the computer Figure 6 2 Removing the rear cover screws 4 Use a flat tool to pry open the slots on the bottom of the computer Figure 6 3 Prying the rear cover loose 28 Chapter 6 Removal and Replacement Procedures All in One AIO Chassis ...

Page 37: ...5 Lift the rear cover off the computer Figure 6 4 Removing the rear cover To replace the rear cover reverse the removal procedures Rear Cover 29 ...

Page 38: ...e Preparing to Disassemble the Computer on page 26 2 Remove the rear cover see Rear Cover on page 27 3 For each foot remove the Torx T15 3 0x6 0 screw 1 that secures the foot to the computer 4 Slide the foot away out from under the display panel bracket and away from the computer 2 Figure 6 5 Removing the feet right foot shown To replace the feet reverse the removal procedures When reinstalling a ...

Page 39: ...s To remove the stand 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 26 2 Remove the rear cover see Rear Cover on page 27 3 Remove the four Torx T15M4 0x8 0 screws that secure the stand to the rear cover Figure 6 6 Removing the stand screws Stand 31 ...

Page 40: ...4 Lift the stand off the cover Figure 6 7 Removing the stand To replace the stand reverse the removal procedures 32 Chapter 6 Removal and Replacement Procedures All in One AIO Chassis ...

Page 41: ...optical drive is located under the rear cover on the left side of the computer when viewed from behind It is secured with one screw Figure 6 8 Optical drive location To remove the optical drive 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 26 2 Remove the rear cover see Rear Cover on page 27 Optical Drive 33 ...

Page 42: ...g the drive screw 4 Insert a tool into the slot to push the drive out of the bay and then slide the drive out of the computer Figure 6 10 Removing the optical drive To install an optical drive reverse the removal procedures 34 Chapter 6 Removal and Replacement Procedures All in One AIO Chassis ...

Page 43: ...r the rear cover on the left side of the computer when viewed from behind The drive is secured with one captive screw and is housed in a removable cage Figure 6 11 Hard drive location To remove the hard drive 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 26 2 Remove the rear cover see Rear Cover on page 27 Hard Drive 35 ...

Page 44: ...ive to the computer Figure 6 12 Loosening the hard drive screw 4 Slide the drive to the left to disconnect the cables Figure 6 13 Sliding the hard drive to disconnect the cables 36 Chapter 6 Removal and Replacement Procedures All in One AIO Chassis ...

Page 45: ...5 Using the drive cage handle lift the drive out of the computer Figure 6 14 Removing the hard drive from the computer Hard Drive 37 ...

Page 46: ...he drive to the cage and then slide the drive out of the cage Figure 6 15 Removing the hard drive cage screws Figure 6 16 Removing the hard drive from the hard drive cage To replace the hard drive reverse the removal procedures 38 Chapter 6 Removal and Replacement Procedures All in One AIO Chassis ...

Page 47: ...the right side of the computer when viewed from behind under the memory cover The computer has two memory slots Figure 6 17 Memory location To remove a memory module 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 26 2 Remove the rear cover see Rear Cover on page 27 Memory 39 ...

Page 48: ... memory cover screw Figure 6 18 Removing the memory cover screw 4 Lift the memory cover off the computer Figure 6 19 Removing the memory cover 40 Chapter 6 Removal and Replacement Procedures All in One AIO Chassis ...

Page 49: ...emory module from the socket Figure 6 20 Removing the memory module Figure 6 21 Removing the memory module NOTE If you are removing both cards you must remove the upper one before removing the lower one To install a memory module reverse the removal procedures Memory 41 ...

Page 50: ... top of the computer Figure 6 22 Fan location To remove the fan 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 26 2 Remove the rear cover see Rear Cover on page 27 42 Chapter 6 Removal and Replacement Procedures All in One AIO Chassis ...

Page 51: ...ect the fan cable from the system board connector Figure 6 23 Disconnecting the fan cable 4 Remove the four Phillips PM25x60 screws that secure the fan to the computer Figure 6 24 Removing the fan screws Fan 43 ...

Page 52: ...5 Lift the fan out of the computer Figure 6 25 Removing the fan To install the fan reverse the removal procedures 44 Chapter 6 Removal and Replacement Procedures All in One AIO Chassis ...

Page 53: ...ed at the bottom of the computer Two screws secure each speaker Each speaker connects to the system board Figure 6 26 Speaker location To remove the speakers 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 26 2 Remove the rear cover see Rear Cover on page 27 Speakers 45 ...

Page 54: ...ps PM30x100 screws that secure each speaker to the computer Figure 6 27 Removing the left speaker screws Figure 6 28 Removing the right speaker screws 46 Chapter 6 Removal and Replacement Procedures All in One AIO Chassis ...

Page 55: ...peaker wire from the routing path Figure 6 29 Removing the left speaker wire 5 Disconnect the speaker cables from the system board connectors Figure 6 30 Disconnecting the speaker cables from the system board Speakers 47 ...

Page 56: ...6 Lift the speakers from the computer Figure 6 31 Removing the speakers To install the speakers reverse the removal procedures 48 Chapter 6 Removal and Replacement Procedures All in One AIO Chassis ...

Page 57: ...am cable routes along the top of the computer from the left side of the module to the system board Tape secures the cable to the computer Figure 6 32 Webcam module location To remove the webcam module cable 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 26 2 Remove the rear cover see Rear Cover on page 27 3 Disconnect the cable from the webcam module 1 and...

Page 58: ...Preparing to Disassemble the Computer on page 26 2 Remove the rear cover see Rear Cover on page 27 3 Remove the three Phillips PM20x30 screws 1 that secure the webcam module assembly to the computer 4 Lift the webcam assembly up as much as the cable allows 2 and then disconnect the cable from the module 3 Figure 6 34 Removing the webcam module 5 Remove the webcam module assembly from the computer ...

Page 59: ... the two Phillips PM20x30 screws that secure the module to the bracket and then remove the module from the bracket Figure 6 35 Removing the webcam module from the bracket To install a webcam module reverse the removal procedures Webcam Module and Cable 51 ...

Page 60: ...e location To remove the hard drive cable 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 26 2 Remove the rear cover see Rear Cover on page 27 3 Remove the two Torx T15M3 0x6 0 screws 1 that secure the connector to the computer 4 Disconnect the connector from the hard drive 2 and from the system board 3 52 Chapter 6 Removal and Replacement Procedures All in...

Page 61: ... tape securing the cable to the computer 4 and then lift the connector from the computer Figure 6 37 Removing the hard drive cable To install the hard drive cable reverse the removal procedures Hard Drive Cable 53 ...

Page 62: ...cable location To remove the optical drive cable 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 26 2 Remove the rear cover see Rear Cover on page 27 3 Remove the two Torx T15M3 0x6 0 screws 1 that secure the connector to the computer 4 Disconnect the connector from the optical drive 2 and from the system board 3 54 Chapter 6 Removal and Replacement Procedu...

Page 63: ...pe securing the cable to the computer and then lift the connector from the computer Figure 6 39 Removing the optical drive cable To install the optical drive cable reverse the removal procedures Optical Drive Cable 55 ...

Page 64: ...or disassembly see Preparing to Disassemble the Computer on page 26 2 Remove the rear cover see Rear Cover on page 27 3 Remove the optical drive see Optical Drive on page 33 4 Remove the five Torx T15M3 0x6 0 screws 1 that secure the optical drive bracket to the computer 5 Lift the bracket from the computer 2 Figure 6 40 Removing the optical drive bracket To install the optical drive bracket rever...

Page 65: ...to gain access to the inverter board The inverter board is secured with two screws and has three connectors Figure 6 41 Inverter board location To remove the inverter board 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 26 2 Remove the rear cover see Rear Cover on page 27 3 Remove the optical drive see Optical Drive on page 33 4 Remove the optical drive br...

Page 66: ...mputer To remove the inverter board 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 26 2 Remove the rear cover see Rear Cover on page 27 3 Remove the optical drive see Optical Drive on page 33 4 Remove the optical drive bracket see Optical Drive Bracket on page 56 5 Remove the tape that secures the cable to the computer 58 Chapter 6 Removal and Replacement ...

Page 67: ...6 Lift the cable from the computer Figure 6 43 Removing the inverter board cable To install the inverter board cable reverse the removal procedures Inverter Board 59 ...

Page 68: ...board cable connects to the bottom of the board and to the system board Figure 6 44 Power button board location To remove the power button board 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 26 2 Remove the rear cover see Rear Cover on page 27 3 Remove the tape 1 and two screws 2 that secure the board to the computer NOTE Note the location of the groundin...

Page 69: ...ull on the wires Figure 6 45 Removing the power button board 5 Remove the board from the computer To remove the power button board cable 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 26 2 Remove the rear cover see Rear Cover on page 27 3 Disconnect the cable from the power button board 1 and the system board 2 Power Button Board and Cable 61 ...

Page 70: ...he cable from the clip built into the computer 4 Figure 6 46 Removing the power button board cable 5 Remove the cable from the computer To install the power button board cable reverse the removal procedures 62 Chapter 6 Removal and Replacement Procedures All in One AIO Chassis ...

Page 71: ...shield Figure 6 47 System board location To remove the system board shield 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 26 2 Remove the rear cover see Rear Cover on page 27 3 Disconnect the following cables from the system board WLAN cable Inverter cable Power button board cable Webcam cable Fan cable Speaker cables System Board Shield 63 ...

Page 72: ...ecure the shield to the computer Figure 6 48 Removing the system board shield 5 Lift the shield from the computer To install the system board shield reverse the removal procedures 64 Chapter 6 Removal and Replacement Procedures All in One AIO Chassis ...

Page 73: ...ing to Disassemble the Computer on page 26 2 Remove the system board shield see System Board Shield on page 63 3 In the order indicated by the numbers stamped into the heat sink remove the three Phillips screws that secure the heat sink to the system board Figure 6 49 Removing the heat sink 4 Lift the heat sink off the system board To replace the heat sink reverse the removal procedures Heat Sink ...

Page 74: ...n access to the module One screw and one antenna connect to the module The antenna cable routes from the module to the antenna at the top of the computer Figure 6 50 WLAN module location To remove the WLAN module 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 26 2 Remove the rear cover see Rear Cover on page 27 66 Chapter 6 Removal and Replacement Procedur...

Page 75: ...antenna cable from the module 1 and then remove the Phillips screw 2 that secures the module to the computer Figure 6 51 Disconnecting the WLAN module 5 Lift the module to a 45 degree angle 3 and then remove it from the system board 4 Figure 6 52 Removing the WLAN module WLAN Module 67 ...

Page 76: ...ld on page 63 4 Disconnect the antenna cable from the module 1 remove the cable from the clips built into the computer 2 and then lift the antenna from the top of the computer 3 Figure 6 53 Disconnecting the WLAN module To install the WLAN module cable and antenna reverse the removal procedures NOTE WLAN modules are designed with a notch to prevent incorrect insertion 68 Chapter 6 Removal and Repl...

Page 77: ...d with five screws To remove the system board 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 26 2 Remove the rear cover see Rear Cover on page 27 3 Remove the memory modules see Memory on page 39 4 Remove the system board shield see System Board Shield on page 63 5 Remove the WLAN module see WLAN Module on page 66 6 Disconnect all cables from the system bo...

Page 78: ...r Figure 6 54 Removing the system board NOTE For installation the system board screw holes are labeled M3 8 Lift the system board up and out of the computer To install the system board reverse the removal procedures 70 Chapter 6 Removal and Replacement Procedures All in One AIO Chassis ...

Page 79: ...speakers see Speakers on page 45 4 Remove the power button board see Power Button Board and Cable on page 60 5 Remove the webcam see Webcam Module and Cable on page 49 6 Push the display cable through the hole in the cover 7 Move aside any remaining cables that impede removal of the cover 8 Remove the eight screws that secure the bezel to the display bracket Figure 6 55 Removing the front bezel 9 ...

Page 80: ...eplace the raw panel To remove the display panel 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 26 2 Remove the rear cover see Rear Cover on page 27 3 Remove the inverter board see Inverter Board on page 57 4 Push the display cable through the hole in the cover 5 Remove the six screws from the right and left sides of the bracket and remove it from the fram...

Page 81: ...n remove it from LCD bracket Figure 6 57 Removing the inverter 7 Remove the four screws from the LCD brackets and then remove them from the LCD module Figure 6 58 Removing the brackets To replace the display panel reverse the removal procedures Display Panel 73 ...

Page 82: ...switch to the POST Messages Enabled mode during POST press any key except F10 F11 or F12 The default mode is POST Message Disabled The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection Quick Boot is a fast startup process that does not run all of the system level tests such as the memory test Full Boot runs all of ...

Page 83: ...ed remove it to see if the problem remains 2 In Computer Setup set Advanced Device Options NIC PXE Option ROM Download to DISABLE to prevent PXE option ROM for the internal NIC from being downloaded during POST to free more memory for an expansion card s option ROM Internal PXE option ROM is used for booting from the NIC to a PXE server 162 System Options Not Set Configuration incorrect RTC real t...

Page 84: ...socket identified in the error message is missing critical SPD information or is incompatible with the chipset 1 Verify proper memory module type 2 Try another memory socket 3 Replace DIMM with a module conforming to the SPD standard 214 DIMM Configuration Warning Populated DIMM Configuration is not optimized Rearrange the DIMMs so that each channel has the same amount of memory 219 ECC Memory Mod...

Page 85: ...e last system startup No action required 917 Front Audio Not Connected Front audio harness has been detached or unseated from motherboard Reconnect or replace front audio harness 921 Device in PCI Express slot failed to initialize There is an incompatibility problem with this device and the system or PCI Express Link could not be retrained to an x1 Try rebooting the system If the error reoccurs th...

Page 86: ...here is proper intake and exhaust ventilation for the enclosure 2200 PMM Allocation Error during MEBx Download Memory error during POST execution of the Management Engine ME BIOS Extensions option ROM 1 Reboot the computer 2 Unplug the power cord re seat the memory modules and reboot the computer 3 If the memory configuration was recently changed unplug the computer restore the original memory con...

Page 87: ...ware version 3 If the error still persists replace the system board 2217 ME Firmware Version request failure ME firmware is not properly responding to BIOS query for version information 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2218 ME Firmware Version should be updated ME firmware ...

Page 88: ...version and ME firmware version 3 If the error still persists replace the system board 2231 ME error during MEBx execution Error occurred during MEBx execution which fails into ME grouping 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2232 AMT error during MEBx execution Error occurred ...

Page 89: ... with computer turned off 2 Check connector for bent or missing pins 3 Ensure that none of the keys are depressed 4 Replace keyboard Parity Check 2 Parity RAM failure or a PCI PCIe device is asserting a SERR Run Computer Setup and Diagnostic utilities To disable a PCI PCIe device from asserting a SERR run the Computer Setup utility and select Advanced Bus Options SERR Generation Disable POST Numer...

Page 90: ... Computer in Suspend to RAM mode some models only or normal Suspend mode None required Press any key or move the mouse to wake the computer Red Power LED flashes two times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 2 Thermal protection activated Air flow is restricted a fan may not be functioning or the heatsink is no...

Page 91: ...deo memory error CAUTION To avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat install or remove a DIMM module 1 Reseat DIMMs 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Red Power LED flashes six times once every second followed by a two second pause ...

Page 92: ...oblem is solved 11 The current processor does not support a feature previously enabled on this system 1 Install a TXT capable processor 2 Disable TXT in the Computer Setup F10 utility 3 Reinstall the original processor System does not power on and LEDs are not flashing None System unable to power on Press and hold the power button for less than 4 seconds If the hard drive LED turns green the power...

Page 93: ...Some of these connectors may not be used on the product being serviced Ethernet BNC Connector and Icon Pin Signal 1 2 Data Ground USB Connector and Icon Pin Signal 1 2 3 4 5 VDC Data Data Ground Microphone Connector and Icon 1 8 miniphone Pin Signal 1 Tip 2 Ring 3 Shield Audio_left Audio_Right Ground Ethernet BNC 85 ...

Page 94: ...wer_Right Ground Line in Audio Connector and Icon 1 8 miniphone Pin Signal 1 Tip 2 Ring 3 Shield Audio_In_Left Audio_In_Right Ground Line out Audio Connector and Icon 1 8 miniphone Pin Signal 1 Tip 2 Ring 3 Shield Audio_Out_Left Audio_Out_Right Ground 86 Appendix B Connector Pin Assignments ...

Page 95: ...dited agency responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 ...

Page 96: ... fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear a T ...

Page 97: ...nting damage 15 error codes 74 82 messages 75 ethernet BNC pin assignments 85 F fan spare part number 22 24 42 feet removing 30 spare part numbers 22 24 30 flashing LEDs 82 front bezel removing 71 spare part number 22 24 71 G grounding methods 16 H hard drive proper handling 20 removing 35 SATA characteristics 12 spare part numbers 22 23 24 hard drive cable removing 52 spare part number 52 hard dr...

Page 98: ...le 54 power button board 60 power button board cable 60 preparing to disassemble the computer 26 rear cover 27 small fan 42 speakers 45 stand 31 system board 69 system board shield 63 thermal module 65 webcam module 49 WLAN module 66 WLAN module cable and antenna 66 S safety precautions cleaning 18 SATA connectors on system board 12 data cable pinouts 12 hard drive characteristics 12 Screw Kit spa...