HP 16-b0 Series, Maintenance And Service Manual

Page 1: ...Maintenance and Service Guide SUMMARY This guide provides information about spare parts removal and replacement of parts security backing up and more ...

Page 2: ...g an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition May 2021 Document Part Number M74438 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions or versions of Windows Systems may require upgraded and or...

Page 3: ...ct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the...

Page 4: ...iv Safety warning notice ...

Page 5: ... keys 10 Bottom 12 Labels 13 HP OMEN Gaming Hub 13 3 Illustrated parts catalog 15 Computer major components 15 Display assembly subcomponents 18 Miscellaneous parts 20 4 Removal and replacement procedures preliminary requirements 23 Tools required 23 Service considerations 23 Plastic parts 23 Cables and connectors 23 Drive handling 23 Electrostatic discharge information 24 Generating static electr...

Page 6: ...31 Component replacement procedures 31 Preparation for disassembly 31 Bottom cover 31 Battery 32 Solid state drive 34 Memory modules 35 Speaker right 37 Power connector cable 38 Heat sink 39 Fans 41 WLAN module 42 USB board 43 RGB per key board 44 System board 45 Speaker right 48 IR sensor board 49 Card reader 50 Touchpad 51 RJ 45 door 52 Display assembly 53 Top cover with keyboard 61 6 Using Setu...

Page 7: ...lect products only 70 Downloading HP PC Hardware Diagnostics Windows 70 Downloading the latest HP PC Hardware Diagnostics Windows version from HP 70 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store 70 Downloading HP Hardware Diagnostics Windows by product name or number select products only 71 Installing HP PC Hardware Diagnostics Windows 71 Using HP PC Hardware Diagnost...

Page 8: ...cations 75 40 9 cm 16 1 in display specifications 75 Solid state drive specifications 76 10 Power cord set requirements 77 Requirements for all countries 77 Requirements for specific countries and regions 77 11 Recycling 79 Index 80 viii ...

Page 9: ...VIDIA GeForce RTX3070 graphics NVIDIA GeForce RTX3060 graphics NVIDIA GeForce RTX3050 graphics NVIDIA GeForce RTX3050Ti graphics NVIDIA GeForce 1650 graphics Supports HD Decode DX12 and HDMI Supports Optimus Supports GPS GPU Performance Scaling Mixed reality MR compatible 60 Hz frame rate Display 16 1 in 40 9 cm antiglare ultrawide viewing angle UWVA WLED narrow bezel flicker free Full high defini...

Page 10: ... 0 with discrete amplifier Support for DTS X Ultra HP Wide Vision HD Camera indicator LED USB 2 0 HD BSI sensor f2 0 WDR 88 WFOV 720p by 30 frames per second Dual array digital microphone with appropriate software beam forming echo cancellation noise suppression RJ 45 network jack Integrated 10 100 1000 NIC supports network booster Sensor IR thermal sensor Wireless Compatible with Miracast devices...

Page 11: ...ard pointing devices Keyboard Full size backlit 3 coat paint island style with numeric keypad 1 zone lighting Full size backlit 3 coat paint island style with numeric keypad 4 zone lighting Full size backlit 3 coat paint island style 1 zone lighting Full size backlit 3 coat paint island style 4 zone lighting Full size backlit 3 coat paint island style RGB per key lighting Clickpad Image sensor Mul...

Page 12: ...0 Home 64 Plus Single Language Africa Market Windows 10 Home 64 Plus Single Language APAC EM PPP Windows 10 Home 64 Plus Single Language India Market Windows 10 Home 64 Plus Single Language Indonesia Market Windows 10 Home 64 Single Language Windows 10 Home 64 Single Language Africa Market Windows 10 Home 64 Single Language APAC EM PPP Windows 10 Home 64 Single Language India Market Windows 10 Hom...

Page 13: ...iption 1 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 2 USB SuperSpeed ports 2 Connect a USB device provide high speed data transfer and for select products charge small devices such as a smartphone when the computer is...

Page 14: ...dio device such as a high definition television any compatible digital or audio component or a high speed High Definition Multimedia Interface HDMI device 7 USB Type C SuperSpeed port with HP Sleep and Charge or USB Type C Thunderbolt port with HP Sleep and Charge Connects a USB device provides high speed data transfer and charges small devices such as a smartphone even when the computer is off NO...

Page 15: ...cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Display The computer display can include essential components such as speakers antennas cameras and microphones NOTE Your computer might look slightly different from the illustration in this section Low blue light mode select products only Your computer display is shipped...

Page 16: ... and software installed on your product 4 Camera light On The camera is in use The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide Type ...

Page 17: ...rnal mouse click the touchpad button If you are not using an external mouse press the Tab key repeatedly until the pointer rests on the touchpad button Then press the spacebar to select the button Touchpad components Identify the touchpad components Table 2 5 Touchpad components and their descriptions Component Description 1 Touchpad zone Reads your finger gestures to move the pointer or activate ...

Page 18: ...ght On The touchpad is off Off The touchpad is on 4 Power light On The computer is on Blinking select products only The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unnecessary components Off Depending on your computer model the computer is off in Hibernation or in Sleep Hibernation is the power saving state that uses the least amount of...

Page 19: ... computer is on press the button briefly to initiate Sleep When the computer is in the Sleep state press the button briefly to exit Sleep select products only When the computer is in Hibernation press the button briefly to exit Hibernation IMPORTANT Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures a...

Page 20: ...unction is active when the computer is turned off that function is reinstated when the computer is turned back on Bottom Identify the bottom components NOTE Your computer might look slightly different from the illustration in this section Table 2 8 Bottom components and their descriptions Component Description 1 Speakers 2 Produce sound 2 Vent Enables airflow to cool internal components NOTE The c...

Page 21: ...abel before you contact support Table 2 9 Service label components Component 1 Serial number 2 Product ID 3 HP product name model number Regulatory label Provide regulatory information about the computer Warranty information Included in the regulatory information Wireless certification labels Provide information about optional wireless devices and the approval markings for the countries or regions...

Page 22: ...allenges to win in game items and exclusive prizes Lighting Customize the keyboard lighting Network Booster View and adjust network priorities and settings Performance Control Optimize the performance of your computer for the task you are performing Gaming Device Lighting and Macros Configure the lighting and macro keys when an external supported gaming device is connected select products only Rem...

Page 23: ... components use this illustration and table Table 3 1 Computer major component descriptions and part numbers Item Component Spare part number 1 Display assembly NOTE Display assemblies are offered as spare parts only at a subcomponent level For more information see Display assembly subcomponents on page 18 not available as a spare part Computer major components 15 ...

Page 24: ...numeric keypad M62259 001 3 Touchpad does not include bracket NOTE The touchpad cable is available using spare part number M57157 001 M62229 001 4 Speaker right M57164 001 5 Speaker left M82283 001 6 System board includes processor for use in models with discrete graphics memory All system boards use the following part numbers xxxxxx 001 Non Windows operating system xxxxxx 601 Windows 10 operating...

Page 25: ... 001 M64294 001 10 Card reader board NOTE The card reader board cable is available as spare part number M57155 001 M82357 001 11 Memory modules DDR4 3200 16 GB L67710 001 8 GB L46598 001 4 GB L83673 001 12 RJ 45 door Ceramic white models with RTX graphics M62233 001 Shadow black models with GTX graphics M62234 001 Shadow black models with RTX graphics M75755 001 13 Bottom cover For use in ceramic ...

Page 26: ...s spare part number M57183 001 M54774 001 19 Models with RTX graphics M62226 001 20 Models with GTX graphics M62227 001 WLAN module not illustrated NOTE WLAN module protective shielding is available as spare part number M14330 001 Intel Wi Fi 6 AX201 W Bluetooth 5 non vPro L92724 006 Intel Wi Fi 6 AX210 Bluetooth 5 2 non vPro M27269 006 Display assembly subcomponents To identify the display assemb...

Page 27: ...e includes display cover adhesive and display bezel adhesive M82294 001 3 Top bracket not available as a spare part 4 Display panel includes display cover adhesive and display bezel adhesive FHD 250 nits M62236 001 QHD M62235 001 FHD low blue light 300 nits 144 Hz M62239 001 FHD 300 nits M62238 001 Display assembly subcomponents 19 ...

Page 28: ...M82289 001 QHD 165 Hz M83233 001 9 Display back cover includes display cover adhesive and display bezel adhesive FHD ceramic white M62219 001 FHD shadow black M62220 001 QHD ceramic white M83829 001 QHD shadow black M83830 001 Adhesive kit includes display cover adhesive and display bezel adhesive M57184 001 Miscellaneous parts To identify the miscellaneous parts use this table Table 3 3 Miscellan...

Page 29: ...001 Brazil L30812 001 Denmark L22322 001 Europe Austria Belgium Finland France Germany the Netherlands Norway and Sweden L22321 001 India L22624 001 Israel L22323 001 Italy L30813 001 Japan L22330 001 North America L22319 001 People s Republic of China L21930 001 South Africa L22325 001 South Korea L22328 001 Switzerland L22324 001 Taiwan L22329 001 Thailand L22326 001 United Kingdom L22320 001 Po...

Page 30: ...umber India L22343 001 Israel L22335 001 Japan L22344 001 North America L22331 001 People s Republic of China L22341 001 South Africa L22337 001 South Korea L22340 001 Switzerland L22336 001 Taiwan L22342 001 Thailand L22338 001 United Kingdom L22332 001 22 Chapter 3 Illustrated parts catalog ...

Page 31: ...to prevent damage Plastic parts Using excessive force during disassembly and reassembly can damage plastic parts Cables and connectors Handle cables with extreme care to avoid damage IMPORTANT When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Apply only the tension required to unseat o...

Page 32: ...tive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge ESD might not appear to be affected at all and can work perfectly throughout a normal cycle The device might function normally for a while but it has been degraded in the internal layers reducing its life expectancy Networks built into many integrated c...

Page 33: ...ssemblies with conductive or approved containers or packaging Keep electrostatic sensitive parts in their containers until they arrive at static free stations Place items on a grounded surface before removing them from their container Always be properly grounded when touching a sensitive component or assembly Avoid contact with pins leads or circuitry Place reusable electrostatic sensitive parts f...

Page 34: ...when fixtures must directly contact dissipative surfaces Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and polystyrene foam Use conductive field service tools such as cutters screwdrivers and vacuums Avoid contact with pins leads or circuitry Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity A...

Page 35: ... a disinfectant on page 28 for guidelines to help prevent the spread of harmful bacteria and viruses Removing dirt and debris from your computer Here are the recommended steps to clean dirt and debris from your computer For computers with wood veneer see Caring for wood veneer select products only on page 29 1 Wear disposable gloves made of latex or nitrile gloves if you are latex sensitive when c...

Page 36: ...urfaces 2 Turn off your device and unplug the power cord and other connected external devices Remove any installed batteries from items such as wireless keyboards CAUTION To prevent electric shock or damage to components never clean a product while it is turned on or plugged in 3 Moisten a microfiber cloth with a mixture of 70 isopropyl alcohol and 30 water The cloth should be moist but not drippi...

Page 37: ...uses Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on...

Page 38: ...s display in the right panel Chrome 1 Go to support google com chrome 2 Search collect Chrome device logs Technical bulletins To locate technical bulletins 1 Go to www hp com 2 Place the cursor over Problem solving to display more options 3 Select Support Troubleshooting 4 Type the serial number product number or product name to go to the product support page 5 Select Advisories to view technical ...

Page 39: ...arts described in this chapter Make special note of each screw size and location during removal and replacement Preparation for disassembly To remove and replace computer components use these procedures See Removal and replacement procedures preliminary requirements on page 23 for initial safety procedures 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn...

Page 40: ...secure the bottom cover to the computer 3 Use a tool to release side of the bottom cover from the computer 1 4 Remove the bottom cover from the computer 2 To replace the bottom cover reverse the removal procedures Battery To remove the battery use this procedure and illustration 32 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 41: ... tools screws or coins which can cause shorting across the connectors Before removing the battery follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 31 2 Remove the bottom cover see Bottom cover on page 31 3 Remove the right solid state drive see Solid state drive on page 34 WARNING To reduce potential safety issues use only the user replaceable batte...

Page 42: ... Optane memory L85374 001 512 GB 32 GB Optane memory L85366 001 Before removing the solid state drive follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 31 2 Remove the bottom cover see Bottom cover on page 31 3 Disconnect the battery cable from the system board see Battery on page 32 Remove the solid state drive 1 Remove the Phillips M2 0 2 5 screw 1...

Page 43: ...r offers two solid state drive slots Both drives require that you install a thermal pad on the drive See the following illustration for drive locations and associated thermal pad shapes Memory modules To remove the memory modules use this procedure and illustration Table 5 4 Memory module descriptions and part numbers Description Spare part number Memory module 16 GB DDR4 3200 L67710 001 Component...

Page 44: ...ve the existing memory module Spread the two retention clips outward 1 until the memory module tilts up at a 45 angle and then remove the module 2 Use the same procedure to remove all memory modules IMPORTANT To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module To protect a memory module after removal place it in an electr...

Page 45: ... part number Speaker right M57164 001 Before removing the right speaker follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 31 2 Remove the bottom cover see Bottom cover on page 31 3 Disconnect the battery cable from the system board see Battery on page 32 Remove the right speaker 1 Remove the two Phillips M2 0 2 5 screws from the speaker 1 Component r...

Page 46: ...e M57215 001 Before removing the power connector cable follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 31 2 Remove the bottom cover see Bottom cover on page 31 3 Disconnect the battery cable from the system board see Battery on page 32 Remove the power connector cable 1 Remove the two Phillips M2 0 5 0 screws 1 from the power connector bracket 2 Re...

Page 47: ...ermal grease M57183 001 Thermal gel M57182 001 Before removing the heat sink follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 31 2 Remove the bottom cover see Bottom cover on page 31 3 Remove the battery see Battery on page 32 Remove the heat sink 1 In the order indicated on the heat sink loosen the eight captive Phillips screws 1 that secure the he...

Page 48: ...m board A thermal gel syringe is provided with the system board 1 After replacing the system board squeeze two rows of thermal gel slowly and evenly out of the syringe onto the video RAM ICs Apply one row of thermal gel onto the chokes and power MOSFET components The areas to apply thermal gel are noted by small square brackets in white on the board 2 Reinstall the thermal module onto the system b...

Page 49: ...1 Prepare the computer for disassembly see Preparation for disassembly on page 31 2 Remove the bottom cover see Bottom cover on page 31 3 Remove the battery see Battery on page 32 4 Remove the solid state drives see Solid state drive on page 34 5 Remove the heat sink see Heat sink on page 39 Remove the fans 1 Remove the two Phillips M2 0 5 0 screws 1 from the right fan and three Phillips M2 0 5 0 ...

Page 50: ...gion If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 31 2 Remove the bottom cover see Bottom cover on page 31 3 Remove the battery see Battery on page 32 4 Remove the left ...

Page 51: ...ule 1 Main terminal The 2 black WLAN antenna cable connects to the WLAN module 1 Aux terminal 4 If the WLAN antenna is not connected to the terminal on the WLAN module you must install a protective sleeve on the antenna connector as shown in the following illustration Reverse this procedure to install the WLAN module USB board To remove the USB board use this procedure and illustration Component r...

Page 52: ... page 34 5 Remove the heat sink see Heat sink on page 39 6 Remove the left fan see Fans on page 41 Remove the USB board 1 Disconnect the cable from the ZIF connector on the board 1 2 Remove the Phillips M2 0 5 0 screw 2 that secures the board to the computer 3 Lift the board straight up to remove it 3 Reverse this procedure to install the USB board RGB per key board To remove the RGB board use thi...

Page 53: ...d 1 Disconnect the three cables from the ZIF connectors on the RGB board 1 2 Remove the two Phillips M2 0 2 8 screws 2 that secure the board to the computer 3 Remove the board from the computer 3 Reverse this procedure to install the RGB board System board To remove the system board use these procedures and illustrations Table 5 12 System board descriptions and part numbers Description Spare part ...

Page 54: ... Intel Core i5 11260H processor and NVIDIA GeForce RTX 3050 graphics M62242 xx1 Intel Core i5 11260H processor and NVIDIA GeForce 1650 graphics M62240 xx1 Before removing the system board follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 31 2 Remove the bottom cover see Bottom cover on page 31 3 Remove the battery see Battery on page 32 4 Remove the ...

Page 55: ...e four Phillips M2 0 5 0 screws that secure the system board to the computer 3 Lift the left side of system board 2 and then pull the system board left and away from the connectors to remove it from the computer 3 Reverse this procedure to install the system board When installing the system board use the following illustration to locate the system board screws Component replacement procedures 47 ...

Page 56: ...164 001 Before removing the right speaker follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 31 2 Remove the bottom cover see Bottom cover on page 31 3 Disconnect the battery cable from the system board see Battery on page 32 Remove the right speaker 1 Remove the Phillips M2 0 2 5 screw from the speaker 1 2 Disconnect the speaker cable from the system...

Page 57: ...rd follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 31 2 Remove the bottom cover see Bottom cover on page 31 3 Remove the battery see Battery on page 32 4 Remove the solid state drives see Solid state drive on page 34 5 Remove the power connector cable see Power connector cable on page 38 6 Remove the heat sink see Heat sink on page 39 7 Remove the fans...

Page 58: ... 31 2 Remove the bottom cover see Bottom cover on page 31 3 Remove the battery see Battery on page 32 4 Remove the solid state drives see Solid state drive on page 34 5 Remove the power connector cable see Power connector cable on page 38 6 Remove the heat sink see Heat sink on page 39 7 Remove the fans see Fans on page 41 8 Remove the system board see System board on page 45 9 Remove the left spe...

Page 59: ...aration for disassembly on page 31 2 Remove the bottom cover see Bottom cover on page 31 3 Remove the battery see Battery on page 32 4 Remove the solid state drives see Solid state drive on page 34 5 Remove the power connector cable see Power connector cable on page 38 6 Remove the heat sink see Heat sink on page 39 7 Remove the fans see Fans on page 41 8 Remove the system board see System board o...

Page 60: ...tape from the right screw 3 5 Remove the three broad head Phillips M2 0 2 0 screws 4 from the touchpad 6 Remove the touchpad from the computer 5 Reverse this procedure to install the touchpad RJ 45 door To remove the RJ 45 door use this procedure and illustration 52 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 61: ...y see Battery on page 32 4 Remove the solid state drives see Solid state drive on page 34 5 Remove the power connector cable see Power connector cable on page 38 6 Remove the heat sink see Heat sink on page 39 7 Remove the fans see Fans on page 41 8 Remove the system board see System board on page 45 Remove the RJ 45 door From the inside of the computer insert a flat tool under the RJ 45 door 1 an...

Page 62: ...ate drive on page 34 5 Remove the power connector cable see Power connector cable on page 38 6 Remove the heat sink see Heat sink on page 39 7 Remove the fans see Fans on page 41 8 Remove the system board see System board on page 45 Remove the display assembly 1 Remove the antenna cable from the computer by releasing the tape 1 and then removing the antennas cable from the computer 2 2 Remove the ...

Page 63: ... 2 6 If you need to remove the display bezel a Release the top left and right edges of the display bezel 1 from the display assembly b Run a tool along the bottom edge of the bezel to release it from the display assembly 2 c Remove the display bezel 3 from the display assembly Display adhesive is available in the Adhesive Kit as spare part number M57184 001 The bezel is available as spare part num...

Page 64: ...the panel To remove the panel use tweezers to grasp the end of the tape 1 While turning the tweezers wrap the tape around the tweezers 2 as you continue to pull the tape out from behind the display panel 3 You must pull the tape multiple times before it is completely removed 56 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 65: ...e available as the following spare part numbers M62236 001 FHD 250 nits M62235 001 QHD M62239 001 FHD 300 nits 144 Hz M62238 001 FHD 300 nits M62237 001 FHD 250 nits 144 Hz c Release the adhesive support strip 1 that secures the display panel cable connector to the display panel d Disconnect the display panel cable 2 from the display panel Component replacement procedures 57 ...

Page 66: ... then remove the bracket 2 9 If you need to remove the camera module a Use a tool to detach the camera module 1 from the display back cover The module is attached with double sided adhesive 58 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 67: ... 0 2 0 screws 1 from the bottom of each hinge b Remove the display hinges and side brackets from the display back cover 2 The display hinges are available as spare part number M82293 001 11 If you need to remove the hinge covers from the hinges a Remove the rubber piece from the inside of each hinge cover 1 b Remove the Phillips M1 6 2 3 screw from the inside of each hinge cover 2 c Slide the hing...

Page 68: ...era cable peel the cable off the inside of the display back cover 1 remove the cable from the routing along the bottom of the display rear cover 2 and then remove the cable from the display rear cover 3 Display panel cables are available as the following spare part numbers M82288 001 FHD 60 Hz M82289 001 FHD 144 Hz M83233 001 QHD 165 Hz 60 Chapter 5 Removal and replacement procedures for authorize...

Page 69: ...e the display assembly Top cover with keyboard The top cover with keyboard remains after removing all other spare parts from the computer In this section the first table provides the main spare part number for the top cover keyboards The second table provides the country codes Table 5 18 Top cover with keyboard descriptions and part numbers Description Spare part number For use in models with RTX ...

Page 70: ...B lighting with numeric keypad M62259 001 Table 5 19 Spare part country codes For use in country or region Spare part number For use in country or region Spare part number For use in country or region Spare part number Belgium A41 Iceland DD1 Solvenia BA1 Brazil 201 India D61 South Korea AD1 Bulgaria 261 Israel BB1 Spain 071 Chile 161 Italy 061 Switzerland BG1 Czech Republic Slovakia FL1 Japan 291...

Page 71: ...Setup Utility BIOS Updated versions of Setup Utility BIOS might be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Utility BIOS fir...

Page 72: ...lect Updates and then select Check for updates and messages 3 Follow the on screen instructions 4 At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of the date name or other identifier You might need this information to locate the upda...

Page 73: ...NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Updating Setup Utility BIOS 65 ...

Page 74: ...age is 32 GB or less Microsoft System Restore is disabled by default Using the HP Cloud Recovery Download Tool to create recovery media select products only You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive For details Go to http www hp com support search for HP Cloud Recovery and then select the result that matches the type of computer that ...

Page 75: ...the original operating system and software programs that were installed at the factory On select products it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool For details see Using the HP Cloud Recovery Download Tool to create recovery media select products only on page 66 NOTE If you cannot create recovery media yourself contact support to obtain recovery disc...

Page 76: ... then follow the on screen instructions Using HP Sure Recover select products only Select computer models are configured with HP Sure Recover a PC operating system OS recovery solution built into the hardware and software HP Sure Recover can fully restore the HP OS image without installed recovery software Using HP Sure Recover an administrator or user can restore the system and install Latest ver...

Page 77: ...e replacement a 24 digit failure ID code is generated for select component tests For interactive tests such as keyboard mouse or audio and video palette you must perform troubleshooting steps before you can receive a failure ID You have several options after you receive a failure ID Select Next to open the Event Automation Service EAS page where you can log the case or Scan the QR code with your m...

Page 78: ...agnostic test that you want to run and then follow the on screen instructions NOTE To stop a diagnostic test select Cancel Downloading HP PC Hardware Diagnostics Windows The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only You must use a Windows computer to download this tool because only exe files are provided Downloading the latest HP PC Hardware Diagnosti...

Page 79: ...e is functioning properly The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components NOTE For Windows 10 S computers you must use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only exe files are provided For more information see Downloa...

Page 80: ...are Diagnostics UEFI downloading instructions are provided in English only and you must use a Windows computer to download and create the HP UEFI support environment because only exe files are provided Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive follow this procedure 1 Go to http www hp com go te...

Page 81: ...Software and Drivers select your type of product enter the product name or number in the search box that is displayed select your computer and then select your operating system 3 In the Diagnostics section follow the on screen instructions to select and download the Remote UEFI version for the product Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP PC Hardware Diagn...

Page 82: ...3 Make your customization selections 4 Select Main and then Save Changes and Exit to save your settings Your changes take effect when the computer restarts 74 Chapter 8 Using HP PC Hardware Diagnostics ...

Page 83: ... 12 lb Input power Operating voltage and current 19 5 V dc 11 8 A 230 W 19 5 V dc 10 3 A 200 W 19 5 V dc 7 70 A 150 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft...

Page 84: ...0 g 10 g Interface type PCIe PCIe Ready time maximum to not busy 1 0 ms 1 0 ms Access times logical 0 1 ms 0 1 ms Transfer rate Sequential read up to 2150 MB s up to 2150 MB s Random read Up to 300 000 IOPs Up to 300 000 IOPs Sequential write up to 1550 MB s up to 1550 MB s Random write Up to 100 000 IOPs Up to 100 000 IOPs Total logical sectors 1 000 215 216 1 500 336 388 Operating temperature 0 ...

Page 85: ...power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 V ac or 250 V ac as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an...

Page 86: ...lexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF three conductor 0 75 mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV three conductor 0 75 mm conductor size Power c...

Page 87: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP website at http www hp com recycle 79 ...

Page 88: ...ayPort 6 power 6 control zone 9 D display specifications 75 display assembly subcomponents 18 display components 7 display panel illustrated 19 spare part number 19 Dual Mode DisplayPort connector identifying 6 E electrostatic discharge ESD 23 24 preventing damage 23 24 25 esc key identifying 11 F fans removal 41 spare part number 41 fn key identifying 11 G grounding methods 23 24 25 guidelines pa...

Page 89: ...rts 3 product name and number computer 13 R rear components 7 recovery 66 discs 67 media 67 USB flash drive 67 recovery media 66 creating using HP Cloud Recovery Download Tool 66 creating using Windows tools 66 regulatory information regulatory label 13 wireless certification labels 13 Remote HP PC Hardware Diagnostics UEFI settings customizing 73 using 73 removal and replacement procedures 31 sol...

Page 90: ...ying 6 USB SuperSpeed port identifying 5 USB Type C SuperSpeed port with HP Sleep and Charge identifying 6 V vents identifying 5 7 12 W Windows backup 66 recovery media 66 system restore point 66 Windows application key identifying 11 Windows key identifying 11 Windows tools using 66 wireless antennas identifying 8 wireless certification label 13 WLAN antennas identifying 8 WLAN device 13 WLAN lab...