HP 205 G1, Maintenance & Service Manual

Page 1: ...Maintenance Service Guide HP 205 G1 All in One Business PC HP 205 G2 All in One Business PC HP 18 All in One Business PC ...

Page 2: ...ned herein Fourth Edition August 2015 First Edition November 2013 Document Part Number 751755 004 Product notice This user guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full ad...

Page 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Page 4: ...iv About This Book ...

Page 5: ...ing the Windows Operating System 7 Downloading Windows 8 1 updates 7 Customizing the display 7 3 Illustrated parts catalog 8 Boards and memory 8 Mass storage devices 9 Miscellaneous parts 10 Cables 11 4 Serial ATA SATA drive guidelines and routine care and disassembly preparation 12 SATA hard drives 12 SATA hard drive cables 12 SATA data cable 12 SMART ATA drives 13 Electrostatic discharge informa...

Page 6: ...r cover 20 Stand assembly 21 Webcam module 22 Replacing drives 23 Replacing the hard disc drive with a 3 5 inch drive or a 2 5 inch drive 23 Replacing the optical disc drive 26 Front bezel 28 Converter board 30 Power button board 32 Speakers 34 Fan 35 Hard drive and optical drive cables and connectors 37 System board cover 39 Memory 41 WLAN module 43 RTC battery 44 System board 46 Display panel 48...

Page 7: ... Solving USB flash drive problems 90 Solving front panel component problems 91 Solving Internet access problems 91 Solving software problems 93 8 HP PC Hardware Diagnostics 94 Why run HP PC Hardware Diagnostics 94 How to access and run HP PC Hardware Diagnostics 94 Downloading HP PC Hardware Diagnostics UEFI to a USB device 95 9 Backup and Recovery 96 Backing up restoring and recovering in Windows...

Page 8: ...2 10 POST Error Messages 103 POST Numeric Codes and Text Messages 103 Interpreting POST diagnostic front panel LEDs 109 11 Password Security and Resetting CMOS 111 Establishing a Setup or Power on password 111 Resetting the Setup and Power on password 112 Clearing and resetting the CMOS 112 Appendix A Power Cord Set Requirements 115 General requirements 115 Japanese Power Cord Requirements 115 Cou...

Page 9: ...8166EH CG 10 100 Ethernet Controller Wireless connectivity HP WLAN Bluetooth Combo NIC 802 11b g n Mini Card HP 205 G1 and HP 18 models Integrated 1 0 MP 720p low light webcam with microphone array HP 205 G2 models Integrated VGA 640 x 480 webcam with mono microphone Integrated HD audio card and stereo speakers Up to 16 GB of DDR3 SDRAM supported Up to 2 TB hard drive Optional HP Slim Tray SuperMu...

Page 10: ...Front components Component Component 1 Internal microphones 2 3 Webcam 2 Webcam light 4 Speaker Top components Component 5 Power button 2 Chapter 1 Product Features ...

Page 11: ...Right components Component 6 Optical drive Right components 3 ...

Page 12: ...Left components Component Component 7 Drive light 10 Audio in microphone jack 8 Memory card reader 11 Audio out headphone jack 9 USB 3 0 ports 2 4 Chapter 1 Product Features ...

Page 13: ...Rear components Component Component 12 Power connector 14 USB ports 4 13 RJ 45 network jack 15 Audio line out jack Rear components 5 ...

Page 14: ...computer during the activation process may damage the software that runs the computer or prevent its proper installation Downloading Windows updates Microsoft may release updates to the operating system To help keep the computer running optimally HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer Run Windows Update as ...

Page 15: ...ation process may damage the software that runs the computer or prevent its proper installation Downloading Windows 8 1 updates Microsoft may release updates to the operating system To help keep the computer running optimally HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer Run Windows Update as soon as possible afte...

Page 16: ...ng system 806244 001 AMD E1 6010 APU for use in models with Windows 8 1 Standard 806244 501 AMD E1 6010 APU for use in models with Windows 8 1 Professional or Windows 10 806244 601 For use in HP 18 models Intel Pentium J2900 processor for use in models with Windows 7 or without the Windows operating system 782107 001 Intel Pentium J2900 processor for use in models with Windows 8 1 Standard 782107 ...

Page 17: ...g n WLAN BT4 0 Mini Wireless Card 753076 001 Ralink RT5390R 802 11bgn Wi Fi Adapter for use only in Brazil 806249 201 Wireless antenna kit 806248 001 Webcam HD for use in HP 205 G1 and HP 18 models 752344 001 VGA for use in HP 205 G2 and HP 18 models 806245 001 Memory module PC3L 12800 1666 MHz DDR3 4 GB 689373 001 2 GB 689372 001 Mass storage devices Item Spare part number Hard drives 2 TB 7200 r...

Page 18: ...are LED N ZBD 200 nits 752345 001 Stand 752333 001 AC adapter 65 W Standard efficiency 752346 001 89 efficient 806246 001 Mouse USB Mouse USB 719901 001 Mouse USB optical 674316 001 Keyboards unbranded Brazilian Portuguese 709695 161 Chinese 729339 AA1 French Canadian 709695 121 International English 709695 L31 Latin American Spanish 537924 161 United States 729339 001 10 Chapter 3 Illustrated par...

Page 19: ...Backlight cable 752330 001 Power button board cable 752336 001 Webcam cable 752337 001 Hard drive cable assembly 752338 001 Optical drive cable assembly 752339 001 LVDS display cable 752340 001 Converter board cable 752341 001 Cables 11 ...

Page 20: ... ATA Hard Drive Characteristics Number of pins conductors in data cable 7 7 Number of pins in power cable 15 Maximum data cable length 39 37 in 100 cm Data interface voltage differential 400 700 mV Drive voltages 3 3 V 5 V 12 V Jumpers for configuring drive N A Data transfer rate 6 0 Gb s SATA hard drive cables SATA data cable Always use an HP approved SATA 3 0 Gb s cable as it is fully backwards ...

Page 21: ... enough power to alter device parameters or melt silicon junctions Generating static The following table shows that Different activities generate different amounts of static electricity Static electricity increases as humidity decreases Relative Humidity Event 55 40 10 Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPs from plastic tube 7 500 V 3 000 V 400 V 400...

Page 22: ...ction Levels Method Voltage Antistatic plastic Carbon loaded plastic Metallized laminate 1 500 7 500 15 000 Grounding the work area To prevent static damage at the work area use the following precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot stra...

Page 23: ...he required airflow Occasionally clean the air vents on all vented sides of the computer Lint dust and other foreign matter can block the vents and limit the airflow Be sure to unplug the computer before cleaning the air vents Never operate the computer with the cover removed Do not place computers so near each other that they are subject to each other s re circulated or preheated air Keep liquids...

Page 24: ...g safety precautions on page 15 before following these procedures CAUTION Use safety glasses equipped with side shields before attempting to clean debris from under the keys Visible debris underneath or between the keys may be removed by vacuuming or shaking Canned pressurized air may be used to clean debris from under the keys Caution should be used as too much air pressure can dislodge lubricant...

Page 25: ...wdriver HP screwdriver with bits PN 161946 001 Flat bladed screwdriver may sometimes be used in place of the Torx screwdriver Phillips 2 screwdriver Diagnostics software HP tamper resistant T 15 wrench Smart Cover FailSafe Key PN 166527 001 or HP tamper resistant bits Smart Cover FailSafe Key PN 166527 002 Screws The screws used in the computer are not interchangeable They may have standard or met...

Page 26: ...ove a hard drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector For more information about preventing electrostatic damage refer to Electrostatic discharge information on page 13 Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids temper...

Page 27: ...One 1 Remove all media from the computer 2 Shut down the computer 3 After the system has completely shut down disconnect the power adapter from the back of the computer 4 Disconnect all other attached cables from the back of the computer 5 Place the computer face down on a soft flat surface HP recommends that you set down a blanket towel or other soft cloth to protect the screen surface from scrat...

Page 28: ... see Preparing to disassemble the computer on page 19 2 On the bottom of the computer turn the two captive screws 1 to the left until they click and release the rear cover 3 Lift up on the bottom of the rear cover to disengage it 2 and then lift the rear cover off the computer 3 To replace the rear cover reverse the removal procedures 20 Chapter 5 Removal and Replacement Procedures All in One AIO ...

Page 29: ...Prepare the computer for disassembly see Preparing to disassemble the computer on page 19 2 Remove the rear cover see Rear cover on page 20 3 On the side of the rear cover in the order stamped into the stand remove the four Torx screws that secure the stand to the rear cover 1 4 Remove the stand from the rear cover 2 To replace the stand reverse the removal procedures Stand assembly 21 ...

Page 30: ...omputer beneath the top panel It is secured with two silver Phillips screws and has one connector The webcam module is optional To remove the webcam module 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 19 2 Remove the rear cover see Rear cover on page 20 3 Press the tabs on each side of the webcam module and lift it up away from the tabs 22 Chapter 5 Remo...

Page 31: ...escription Spare part number 2 TB 7200 rpm hard drive 616608 001 750 GB 7200 rpm hard drive 639363 001 500 GB 7200 rpm hard drive 751283 001 Hard drive screw bumper 752334 001 The hard disc drive is located on the left side of the computer when viewed from behind The drive is housed in a removable cage To install a 2 5 inch drive you need a drive adapter The hard drive data cable connects to the S...

Page 32: ...nce may vary 4 Both 3 5 inch and 2 5 inch hard drives are supported A 2 5 inch hard drive requires an adapter to fit into the hard drive cage To remove the hard drive refer to the procedures below that correspond to the size of your drive 3 5 inch hard drive Remove the four Phillips screws 1 that secure the drive to the cage and then slide the drive out of the cage 2 24 Chapter 5 Removal and Repla...

Page 33: ...2 b Remove the four Phillips screws that secure the drive to the adapter 1 and the slide the drive out of the adapter 2 To replace the hard drive reverse the removal procedures NOTE To install an optional 2 5 inch drive you must 1 Mount the drive in a drive adapter 2 Screw the four mounting screws into the drive adapter Replacing drives 25 ...

Page 34: ...et from the old drive and install it on the new drive 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 19 2 Remove the rear cover see Rear cover on page 20 3 Loosen the captive Phillips screw 1 that secures the hard drive cage to the computer and then slide the cage toward the edge of the chassis to disengage it from the connector and remove it from the comp...

Page 35: ...4 Remove the two screws securing the optical disc drive bracket to the drive and then remove the bracket To replace the optical drive reverse the removal procedures Replacing drives 27 ...

Page 36: ...g to disassemble the computer on page 19 2 Remove the rear cover see Rear cover on page 20 3 Remove the speakers see Speakers on page 34 4 Remove the webcam see Webcam module on page 22 5 Disconnect the power button board cable 6 Remove the seven Torx screws that secure the bezel to the computer pointed out with arrows in the following illustration 28 Chapter 5 Removal and Replacement Procedures A...

Page 37: ...n the following illustration NOTE Although the following image shows the computer with most components removed you can remove the bezel with all components installed except for the speakers 8 Lift the computer from the bezel To install the front bezel reverse the removal procedures Front bezel 29 ...

Page 38: ...e jumper settings on the board based on the display panel To remove the converter board 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 19 2 Remove the rear cover see Rear cover on page 20 3 Disconnect the two cables from the board 1 NOTE Be careful not to damage the cables when disconnecting them from the board Do not pull on the wires 4 Remove the black T...

Page 39: ...5 Lift the converter board from the computer 3 To install the converter board reverse the removal procedures Converter board 31 ...

Page 40: ...button board 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 19 2 Remove the rear cover see Rear cover on page 20 3 Remove the Torx screw that secures the bracket to the computer 1 and then lift the bracket off the computer 2 4 Disconnect the cable from the power button board 1 32 Chapter 5 Removal and Replacement Procedures All in One AIO Chassis ...

Page 41: ...5 Press on the tab that holds the power button board in place 2 and the remove the board from the computer To install the power button board reverse the removal procedures Power button board 33 ...

Page 42: ...isassembly see Preparing to disassemble the computer on page 19 2 Remove the rear cover see Rear cover on page 20 3 Remove two Torx screws 1 that secure each speaker to the computer 4 Disconnect the speaker cable from the system board connector labeled SPKR 2 5 Remove the speakers from the computer To install the speakers reverse the removal procedures 34 Chapter 5 Removal and Replacement Procedur...

Page 43: ...assembly 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 19 2 Remove the rear cover see Rear cover on page 20 3 Remove the two Torx screws that secure the bracket to the computer 1 and then lift the bracket off the computer 2 4 Remove the three Torx screws that secure the fan to the computer 1 5 Remove the optical drive cable from the clips built into the f...

Page 44: ...n cable from the system board connector labeled CHFAN2 3 7 Remove the fan from the computer To install the fan assembly reverse the removal procedures 36 Chapter 5 Removal and Replacement Procedures All in One AIO Chassis ...

Page 45: ...Rear cover on page 20 3 Remove the optical drive see Replacing the optical disc drive on page 26 4 Remove the hard drive see Replacing drives on page 23 5 Remove two Torx screws that secure the hard drive connector 1 or the optical drive connector 2 to the computer 6 Disconnect the hard drive cables 1 or the optical drive cables 2 from the system board The hard drive cables connect to the SATA_PWR...

Page 46: ...8 Remove the connector from the computer To install the hard drive or optical drive connector reverse the removal procedures 38 Chapter 5 Removal and Replacement Procedures All in One AIO Chassis ...

Page 47: ...oard cover 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 19 2 Remove the rear cover see Rear cover on page 20 3 Remove the four Torx screws that secure the cover to the computer System board cover 39 ...

Page 48: ...4 Lift the cover straight up and off the computer To replace the lower panel reverse the removal procedures 40 Chapter 5 Removal and Replacement Procedures All in One AIO Chassis ...

Page 49: ... the mandatory Joint Electronic Device Engineering Council JEDEC specification In addition the computer supports 1 Gbit 2 Gbit and 4 Gbit non ECC memory technologies single sided and double sided SODIMMS SODIMMs constructed with x8 and x16 SDRAMs SODIMMs constructed with x4 SDRAMs are not supported NOTE The system will not operate properly if you install unsupported SODIMM memory The system will a...

Page 50: ...ode the maximum operational speed is determined by the slowest SODIMM in the system There are two memory sockets on the system board located behind the memory access panel To remove or install memory modules To remove a memory module 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 19 2 Place the computer face down on a soft flat surface HP recommends that y...

Page 51: ...AN antenna kit 806248 001 The WLAN module is located on the right side of the system board The module is secured with one Phillips screw and has two connected antennas To remove the WLAN module 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 19 2 Remove the rear cover see Rear cover on page 20 3 Remove the system board cover see System board cover on page 3...

Page 52: ...e of in fire or water Replace the battery only with the HP spare designated for this product CAUTION Before replacing the battery it is important to back up the computer CMOS settings When the battery is removed or replaced the CMOS settings will be cleared Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that yo...

Page 53: ...tery from its holder squeeze the metal clamp that extends above one edge of the battery When the battery pops up lift it out 1 5 To insert the new battery slide one edge of the replacement battery under the holder s lip with the positive side up Push the other edge down until the clamp snaps over the other edge of the battery 2 RTC battery 45 ...

Page 54: ...Windows 8 1 Standard 782107 501 Intel Pentium J2900 processor for use in models with Windows 8 1 Professional or Windows 10 782107 601 Intel Celeron J1800 processor for use in models with Windows 7 or without the Windows operating system 782108 001 Intel Celeron J1800 processor for use in models with Windows 8 1 Standard 782108 501 Intel Celeron J1800 processor for use in models with Windows 8 1 P...

Page 55: ...mputer Setup 1 Turn on or restart the computer 2 Press Esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE If you do not press Esc at the appropriate time you must restart the computer and again press Esc when the light turns white to access the utility 3 Press F10 to enter Computer Setup 4 Go to Security System ID s 5 If necessary press Ctrl A to...

Page 56: ...d Display panel Description Spare part number Display panel 18 5 inch anti glare LED N ZBD 200 nits 752345 001 Display panels require a backlight cable specific to the manufacturer Make sure you use the backlight cable packaged with the display panel The display panel is secured to the computer with four Torx screws To remove the display panel 1 Prepare the computer for disassembly see Preparing t...

Page 57: ...th the new display panel kit Remove the backlight cable from the defective panel before sending the panel back to the supplier 11 Remove the four Torx screws two on each side that secure the display panel to the frame 12 Lift the display panel from the frame To install a display panel reverse the removal procedures Display panel 49 ...

Page 58: ...of the mode selected To manually switch to Post Messages Enabled during POST press any key except F1 through F12 Establish an Ownership Tag the text of which is displayed each time the system is turned on or restarted Enter the Asset Tag or property identification number assigned by the company to this computer Enable the power on password prompt during system restarts warm boots as well as during...

Page 59: ... down keys to select the option you want then press Enter To return to the Computer Setup Utilities menu press Esc 5 To apply and save changes select File Save Changes and Exit If you have made changes that you do not want applied select Ignore Changes and Exit To reset to factory settings or previously saved default settings some models select Apply Defaults and Exit This option will restore the ...

Page 60: ... and date Flash System ROM Allows you to update the system ROM with a BIOS image file located on removable media Replicated Setup Save to Removable Media Saves system configuration to a formatted USB flash media device Restore from Removable Media Restores system configuration from a USB flash media device Default Setup Save Current Settings as Default Saves the current system configuration settin...

Page 61: ...HCI device driver must be installed prior to attempting to boot from a RAID AHCI volume If you attempt to boot from a RAID AHCI volume without the required device driver installed the system will crash blue screen RAID volumes may become corrupted if they are booted to after disabling RAID Removable Media Boot Enables disables ability to boot the system from removable media Default is enabled Boot...

Page 62: ...ck Legacy Resources determines whether or not Windows Device Manager is allowed to change resource settings for serial and parallel ports Stringent security enabling the stringent password disables the ability to reset the password by moving the jumper on the system board Default is disabled CAUTION If you enable the stringent security feature and you forget the setup password or the power on pass...

Page 63: ...k Master Boot Record Security may prevent unintentional or malicious changes to the MBR such as those caused by some viruses or by the incorrect use of certain disk utilities It also allows you to recover the last known good MBR should changes to the MBR be detected when the system is restarted When MBR Security is enabled the BIOS prevents any changes being made to the MBR of the current bootable...

Page 64: ...edded Security Device Bitlocker tracks changes to any of these metrics and forces the user to re authenticate if it detects any changes Enabling this feature lets you set Bitlocker to ignore detected changes to boot path metrics thereby avoiding re authentication issues associated with USB keys inserted in a port Default is enabled System Security continued OS management of Embedded Security Devic...

Page 65: ...ent This option lets you manage the custom key settings Clear Secure Boot Keys Don t Clear Clear Allows you to delete any previously loaded custom boot keys Default is Don t Clear Key Ownership HP Keys Custom Keys Selecting Custom Mode allows you to modify the contents of the secure boot signature databases and the platform key PK that verifies kernels during system start up allowing you to use al...

Page 66: ... pause S5 Soft Off LED is off Hardware Power Management SATA Power Management Enables or disables SATA bus and or device power management Default is enabled S5 Maximum Power Savings Turns off power to all nonessential hardware when system is off to meet EUP Lot 6 requirement of less than 0 5 Watt power usage Default is disabled PCI Express x16 Slot 1 Sets Active State Power Management ASPM of the ...

Page 67: ...is option to Power off causes the computer to remain powered off when power is restored Power on causes the computer to power on automatically as soon as power is restored Previous state causes the computer to power on automatically as soon as power is restored if it was on when power was lost NOTE If you turn off power to the computer using the switch on a power strip you will not be able to use ...

Page 68: ...ort This can be temporarily disabled to save DCH space Note that with the option ROM disabled users will be unable to boot to hard drives in the system while running in RAID mode Default is disabled Multi Processor enable disable Use this option to disable multi processor support under the OS Default is enabled Hyper threading enable disable Use this option to disable processor hyper threading Tur...

Page 69: ...le table NOTE It is recommended that you save any modified computer configuration settings to a USB flash media device and save the device for possible future use To restore the configuration insert the USB flash media device with the saved configuration and perform the Restore from Removable Media command with the Computer Setup F10 Utility See Computer Setup File on page 52 in the Computer Setup...

Page 70: ... are error codes that will help you diagnose the problem Refer to Interpreting POST diagnostic front panel LEDs on page 109 for more information If the screen is blank plug the monitor into a different video port on the computer if one is available Or replace the monitor with a monitor that you know is functioning properly If you are working on a network plug another computer with a different cabl...

Page 71: ...monitor is turned on and the green monitor light is on Check the Power LED on the front of the computer to see if it is flashing red The flashing lights are error codes that will help you diagnose the problem Refer to Interpreting POST diagnostic front panel LEDs on page 109 for more information Turn up the brightness and contrast controls of the monitor if the monitor is dim Press and hold any ke...

Page 72: ...applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Cannot access the Computer Setup F10 Utility when booting the computer Cause Solution The Computer Setup F10 Utility is set to fast boot causing the F10 access screen to...

Page 73: ...is turned on Press the Num Lock key The Num Lock light must be off if you want to use the arrow keys on the keypad You can also disable or enable the Num Lock key in Computer Setup at Advanced Device Options There is no sound or sound volume is too low Cause Solution System volume may be set low or muted 1 Check the Computer Setup settings to make sure the internal system speaker is not muted this...

Page 74: ...cons in the task tray To prevent these applications from launching at startup In Windows 7 a Go to Start All Programs Accessories Run b Type msconfig and then press Enter c On the Startup tab of the System Configuration Utility clear applications that you do not want to launch automatically and the click OK In Windows 8 1 a On the Start screen right click and then select the All apps icon b Under ...

Page 75: ...flashing Cause Solution System unable to power on Press and hold the power button for less than 4 seconds If the hard drive LED turns white then 1 If equipped with a voltage selector check that the voltage selector located on the rear of the power supply is set to the appropriate voltage Proper voltage setting depends on your region 2 Remove the expansion cards one at a time until the 5V_aux light...

Page 76: ... fan does not spin make sure the fan cable is plugged onto the system board header 3 If fan a plugged in and not spinning replace it Computer powered off automatically and the Power LED flashes red three times and then white four times Cause Solution Power failure power supply is overloaded 1 If equipped with a voltage selector check that the voltage selector located on the rear of the power suppl...

Page 77: ...rive Select Properties and then select the Tools tab Under Error checking click Check Now In Windows 8 1 on the Start screen type e and then click File Explorer from the list of applications In the left column expand Computer right click on a drive select Properties and then select the Tools tab Under Error checking click Check In Windows 10 type file in the taskbar search box and then select File...

Page 78: ...tached as first in a multi hard drive configuration If attempting to boot from a hard drive ensure it is attached to the system board dark blue SATA connector Bootable hard drive is not listed first in the Boot Order Run the Computer Setup utility and select Storage Boot Order and ensure the bootable hard drive is listed immediately under the Hard Drive entry Computer will not boot from hard drive...

Page 79: ...rd If using an SD card make sure that the lock tab located on the right of the SD card is not in the locked position If using a Memory Stick PRO card make sure that the lock tab located on the bottom of the Memory Stick PRO card is not in the locked position Can not write to the media card Cause Solution The media card is a read only memory ROM card Check the manufacturer s documentation included ...

Page 80: ... installed into the computer and you are turning the PC on for the first time Wait a few seconds so that the operating system can recognize the reader and the available ports and then recognize the media inserted in the reader After inserting a media card in the reader the computer attempts to boot from the media card Cause Solution The inserted media card has boot capability 1 If you do not want ...

Page 81: ...e monitor 1 In Control Panel select Category from the View by list then under Appearance and Personalization select Adjust screen resolution To access Control Panel in Windows 7 click Start and then select Control Panel To access Control Panel in Windows 8 1 from the Start screen type c and then select Control Panel from the list of applications To access Control Panel in Windows 10 type control p...

Page 82: ...deo Replace the system board Monitor does not function properly when used with energy saver features Cause Solution Monitor without energy saver capabilities is being used with energy saver features enabled Disable monitor energy saver feature Dim characters Cause Solution The brightness and contrast controls are not set properly Adjust the monitor brightness and contrast controls Cables are not p...

Page 83: ...on Monitor video cable is disconnected Connect the video cable between the monitor and computer CAUTION Ensure that the computer power is off while connecting the video cable Out of Range displays on screen Cause Solution Video resolution and refresh rate are set higher than what the monitor supports Restart the computer and enter Safe Mode Change the settings to a supported setting then restart t...

Page 84: ...uzzy focus streaking ghosting or shadowing effects horizontal scrolling lines faint vertical bars or unable to center the picture on the screen flat panel monitors using an analog VGA input connection only Cause Solution Flat panel monitor s internal digital conversion circuits may be unable to correctly interpret the output synchronization of the graphics card 1 Select the monitor s Auto Adjustme...

Page 85: ...p Enable the audio in Computer Setup Security Device Security System Audio The external speakers are not turned on Turn on the external speakers The audio device may be connected to the wrong jack Ensure that the device is connected to the correct jack on the computer The rear audio jack output is the green receptacle The speakers should be plugged into the line out jack and the headphones should ...

Page 86: ...ice Sound from headphones is not clear or muffled Cause Solution Headphones are plugged into the rear audio output connector The rear audio output connector is for powered audio devices and is not designed for headphone use Plug the headphones into the headphone connector on the front of the computer Computer appears to be locked up while recording audio Cause Solution The hard disk may be full Be...

Page 87: ...lowing table Printer will not print Cause Solution Printer is not turned on and online Turn the printer on and make sure it is online The correct printer drivers for the application are not installed 1 Install the correct printer driver for the application 2 Try printing using the MS DOS command DIR C printer port where printer port is the address of the printer being used If the printer works rel...

Page 88: ... separated from ports with USB 3 0 devices If you still experience interference you may have to place the connectors farther apart using an external USB hub Keyboard commands and typing are not recognized by the computer Cause Solution Keyboard connector is not properly connected Shut down the computer reconnect the keyboard to the back of the computer and then restart the computer Program in use ...

Page 89: ...o the back of the computer or the keyboard and restart Windows 10 1 Press the Ctrl and Esc keys at the same time or press the Windows logo key to display the Start menu 2 Use the arrow keys to scroll to and select the power icon at the top right on the menu and then press Enter 3 Use the arrow keys to select Shut Down and then press Enter 4 After the shutdown is complete plug the mouse connector i...

Page 90: ...curely connected and that pins in the connector are not bent down Cable s of new external device are loose or power cables are unplugged Ensure that all cables are properly and securely connected and that pins in the cable or connector are not bent down Power switch of new external device is not turned on Turn off the computer turn on the external device then turn on the computer to integrate the ...

Page 91: ...ll or remove a DIMM module 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module NOTE DIMM1 or XMM1 must always be installed DIMM1 must be installed before DIMM2 and DIMM3 must be installed before DIMM4 3 Replace third party memory with HP memory 4 Replace the system board Solving Network Problems Some common causes and solutions for network problems are lis...

Page 92: ...ct Device Manager To access Device Manager in Windows 8 1 from the Start screen type c select Control Panel from the list of applications and then select Device Manager To access Device Manager in Windows 10 type device manager in the taskbar search box and then select Device Manager from the list of applications Network controller is disabled 1 Run Computer Setup and enable network controller 2 E...

Page 93: ... is not configured for this computer Select the Network and Sharing Center icon in the Control Panel and configure the network controller To access Control Panel in Windows 7 click Start and then select Control Panel To access Control Panel in Windows 8 1 from the Start screen type c and then select Control Panel To access Control Panel in Windows 10 type control panel in the taskbar search box an...

Page 94: ...Installation Server contains the NIC drivers for your NIC System setup utility reports unprogrammed EEPROM Cause Solution Unprogrammed EEPROM Contact an authorized service provider Solving memory problems If you encounter memory problems some common causes and solutions are listed in the following table CAUTION Power may still be supplied to the DIMMs when the computer is turned off depending on t...

Page 95: ... is wrong Cause Solution The memory modules may not be installed correctly Check that the memory modules have been installed correctly and that proper modules are used Integrated graphics may use system memory No action required Insufficient memory error during operation Cause Solution Too many Terminate and Stay Resident programs TSRs are installed Delete any TSRs that you do not need You have ru...

Page 96: ...The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving Hardware Installation Problems on page 82 section If the system still does not recognize the new device check to see if the device is listed within Computer Setup If it is listed the probable cause is a driver problem If it is not listed the probable cause is a hardware problem I...

Page 97: ...h as audio or video Wait at least 30 seconds to let the DVD ROM drive determine the type of media being played If the disc still does not start read the other solutions listed for this topic CD or DVD disc is dirty Clean CD or DVD with a CD cleaning kit available from most computer stores Windows does not detect the CD ROM or DVD ROM drive 1 Use Device Manager to remove or uninstall the device To ...

Page 98: ...etup utility and enable USB ports in Security USB Security The device was not properly seated before power up Ensure the device is fully inserted into the USB port before applying power to the system System will not boot from USB flash drive Cause Solution Boot order is not correct Run the Computer Setup utility and change boot sequence in Storage Boot Order Removable Media Boot is disabled in the...

Page 99: ...he common causes and solutions listed in the following table Unable to connect to the Internet Cause Solution Internet Service Provider ISP account is not set up properly Verify Internet settings or contact your ISP for assistance Web browser is not set up properly Verify that the Web browser is installed and set up to work with your ISP Cable DSL modem is not plugged in Plug in cable DSL modem Yo...

Page 100: ...the Delete button 4 Select the Cookies check box and click the Delete button Windows 10 1 Type control panel in the taskbar search box and then select Control Panel from the list of applications 2 Click Internet Options 3 In the Browsing history section click the Delete button 4 Select the Cookies and website data check box and click the Delete button Cannot automatically launch Internet programs ...

Page 101: ...ing table Computer will not continue and the HP logo does not display Cause Solution ROM issue POST error has occurred Observe the beeps and LED lights on the front of the computer See Interpreting POST diagnostic front panel LEDs on page 109 to determine possible causes See the Worldwide Limited Warranty for terms and conditions Illegal Operation has Occurred error message is displayed Cause Solu...

Page 102: ...ected that requires hardware replacement a 24 digit Failure ID is generated This ID can then be provided to the call agent who will either schedule support or provide replacement parts How to access and run HP PC Hardware Diagnostics You can run the diagnostics from one of three places depending on your preference and the health of the computer 1 Turn on the computer and press Esc repeatedly until...

Page 103: ...k and then select Run Option 2 Support and Drivers pages Provides downloads for a specific product for earlier and later versions 1 Go to http www hp com 2 Point to Support located at the top of the page and then click Download Drivers 3 In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer model and then selec...

Page 104: ... personal information For more information see Using Windows tools on page 97 NOTE If storage is 32 GB or less Microsoft System Restore is disabled by default Creating HP Recovery media select products only If possible check for the presence of the Recovery partition and the Windows partition From the Start menu select File Explorer If your computer does not list the Windows partition and the Reco...

Page 105: ...ur country or region and follow the on screen instructions Be sure that the computer is connected to AC power before you begin creating the recovery media The creation process can take an hour or more Do not interrupt the creation process If necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next...

Page 106: ...ou obtained from HP or by using the HP Recovery partition select products only If you have not already created recovery media see Creating HP Recovery media select products only on page 96 What you need to know before you get started HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from t...

Page 107: ...ructions Using HP Recovery media to recover You can use HP Recovery media to recover the original system This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly 1 If possible back up all personal files 2 Insert the HP Recovery media and then restart the computer NOTE If the computer does not automatically restart in HP Recovery Man...

Page 108: ...ompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support for more information From the Start screen type h and then select Help and Support Backing up your information Recovery after a system failure is as good as your most recent backup You should create system repair media and your initial backup immedia...

Page 109: ...utomatic Repair follow these steps CAUTION Some Automatic Repair options will completely erase and reformat the hard drive For additional information go to Help and Support From the Start screen type h and then select Help and Support 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition and the Windows partition From the Start screen type e and...

Page 110: ... select the System Recovery option 5 Follow the on screen instructions Using Windows 8 1 operating system media purchased separately To order Windows 8 1 operating system media go to http www hp com support select your country or region and follow the on screen instructions You can also order the media by calling support CAUTION Using Windows 8 1 operating system media completely erases hard drive...

Page 111: ...ring POST NOTE The computer will beep once after a POST text message is displayed on the screen Table 10 1 Numeric Codes and Text Messages Control panel message Description Recommended action 101 Option ROM Checksum Error System ROM checksum 1 Verify the correct ROM 2 Flash the ROM if needed 3 Clear CMOS See Appendix B Password Security and Resetting CMOS on page 111 4 Replace the system board 103...

Page 112: ...ry module in memory socket identified in the error message is missing critical SPD information or is incompatible with the chipset 1 Verify proper memory module type 2 Try another memory socket 3 Replace SODIMM with a module conforming to the SPD standard 214 SODIMM Configuration Warning Populated SODIMM Configuration is not optimized Populate the SODIMMs so that each channel has the same amount o...

Page 113: ...ct Detected Both external and internal serial ports are assigned to same IRQ 1 Clear CMOS See Appendix B Password Security and Resetting CMOS on page 111 2 Reconfigure card resources and or run Computer Setup or Windows utilities 1720 SMART Hard Drive Detects Imminent Failure Hard drive is about to fail Some hard drives have a hard drive firmware patch that will fix an erroneous error message 1 De...

Page 114: ...emory configuration was recently changed unplug the power cord restore the original memory configuration and reboot the computer 4 If the error persists replace the system board 2202 PMM Deallocation Error during MEBx cleanup Memory error during POST execution of the Management Engine ME BIOS Extensions option ROM 1 Reboot the computer 2 Unplug the power cord re seat the memory modules and reboot ...

Page 115: ...rmware must be updated to match current functionality contained in the system BIOS 1 Update to the latest ME firmware version 2 If the error persists and system BIOS has been recently updated restore previous system BIOS version 3 If the error still persists replace the system board 2219 USB Key Provisioning file has invalid header identifier Provisioning file contained on the USB key has been cor...

Page 116: ...m configurations with reduced ME firmware image require BIOS control of ME firmware upgrading A failure has occurred after the ME firmware update process in which the BIOS could not relock the ME firmware region 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2240 ME image unlock failure ...

Page 117: ... fifth iteration but LEDs continue until problem is solved 2 Processor thermal protection activated A fan may be blocked or not turning OR The heat sink fan assembly is not properly attached to the processor 1 Ensure that the computer air vents are not blocked and the processor cooling fan is running 2 Remove access panel press power button and see if the fan spins If the fan is not spinning make ...

Page 118: ... is unable to boot 1 Unplug the AC power cord from the computer wait 30 seconds then plug the power cord back in to the computer 2 Replace the system board System does not power on and LEDs are not flashing None System unable to power on Press and hold the power button for less than 4 seconds If the hard drive LED turns green the power button is working correctly Try the following Replace the syst...

Page 119: ... are needed later Back up is easily done through Computer Setup See Computer Setup F10 Utility on page 50 for information CAUTION If you enable the stringent security feature in Computer Setup and you forget the setup password or the power on password the computer is inaccessible and can no longer be used Enabling the stringent password disables the ability to reset the password by moving the jump...

Page 120: ...ry Safety and Environmental Notices guide for more information 3 Remove the access panel 4 Locate the header and jumper labeled PSWD NOTE The password jumper is blue so that it can be easily identified For assistance locating the password jumper and other system board components see the Illustrated Parts Service Map IPSM The IPSM can be downloaded from http www hp com support 5 Remove the jumper 6...

Page 121: ...efly touching a grounded metal object See the Safety Regulatory Information guide for more information 3 Remove the computer cover or access panel CAUTION Pushing the CMOS button will reset CMOS values to factory defaults It is important to back up the computer CMOS settings before resetting them in case they are needed later Back up is easily done through Computer Setup See Computer Setup F10 Uti...

Page 122: ...oting advising you that configuration changes have occurred Use Computer Setup to reset any special system setups along with the date and time For instructions on Computer Setup see Computer Setup F10 Utility on page 50 114 Chapter 11 Password Security and Resetting CMOS ...

Page 123: ...ited agency responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6...

Page 124: ... fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear a T ...

Page 125: ...ge Operating Nonoperating 41 to 95 F 22 to 149 F 5 to 35 C 30 to 65 C Relative Humidity non condensing Operating 15 80 15 80 Maximum Altitude unpressurized Operating Non operating 0 6 500 ft 0 15 000 ft 0 2 000 m 4 572 m Power Supply Rated Voltage Range Rated Line Frequency 100 240 V 50 60 Hz 2 0 A Max Operating Power 90 W Idle Operating Power 30 W Specifications 117 ...

Page 126: ...odes 103 109 messages 103 F F10 Setup access problem 64 f11 recovery 102 fan removing 35 spare part number 10 35 features overview 1 flash drive problems 90 flashing LEDs 109 front bezel removing 28 spare part number 10 28 front components 2 front panel problems 91 G general problems 64 grounding methods 14 H hard disc drive replacing 23 hard drive proper handling 18 SATA characteristics 12 hard d...

Page 127: ... cover removing 20 spare part number 10 20 recovery partition 102 removal and replacement procedures All in One chassis 19 converter board 30 display panel 48 fan 35 front bezel 28 hard drive connector 37 memory 41 optical drive connector 37 power button board 32 preparing to disassemble the computer 19 rear cover 20 speakers 34 stand 21 system board 46 system board cover 39 webcam module 22 WLAN ...

Page 128: ...webcam module removing 22 spare part number 22 Windows 10 backup and restore 96 Windows 8 1 operating system DVD 102 WLAN module removing 43 spare part number 9 43 120 Index ...