HP Pavilion x2 10-k0XX, Maintenance And Service Manual

Page 1: ...HP Pavilion x2 Detachable PC model number 10 k0XX Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ...l warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition September 2014 Document Part Number 791604 001 Product notice This guide describes features that are common to most models Some features may not be available on your tablet Software terms By installing copying downloading or otherwise using any software product preinstalled on this table...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ...mponents 9 Miscellaneous parts 10 Sequential part number listing 12 4 Removal and replacement preliminary requirements 15 Tools required 15 Service considerations 15 Plastic parts 15 Cables and connectors 15 Grounding guidelines 16 Electrostatic discharge damage 16 Packaging and transporting guidelines 17 Workstation guidelines 17 5 Removal and replacement procedures 19 Tablet component replacemen...

Page 6: ...agnostics UEFI to a USB device 37 7 Specifications 38 8 Backing up restoring and recovering 39 Creating recovery media and backups 39 Creating HP Recovery media 39 Restore and recovery 40 Recovering using HP Recovery Manager 41 What you need to know 41 Using the HP Recovery partition select models only 41 Using HP Recovery media to recover 42 Changing the tablet boot order 42 9 Power cord set requ...

Page 7: ...and video Stereo speakers 2 Dual array digital microphones with appropriate beam forming echo cancellation and noise suppression software DTS Studio Sound Audio codec ALC5642 HD webcam 1 6 in F2 4 1 26 MP max 1296 976 720P 36 7 fps Sensor Accelerometer Ambient Light Sensor eCompass Gyroscope Wireless networking Integrated wireless option Broadcom BCM43340 1 1 a b g n DB Bluetooth 4 0 with dual ant...

Page 8: ... cell 35 Wh battery non removable USB charging Supports a 15 W AC adapter with DC plug and localized cable plug support Operating system Preinstalled Microsoft Windows 8 1 Update Bing 32 bit Wimboot Serviceability End user replaceable part AC adapter and keyboard 2 Chapter 1 Product description ...

Page 9: ...urity select System and then click Device Manager in the left column A list displays all the devices installed on your tablet For information about system hardware components and the system BIOS version number press fn esc select models only Locating software To find out what software is installed on your tablet From the Start screen click the down arrow in the lower left corner of the screen or F...

Page 10: ...ce and chat online using streaming video To use the webcam from the Start screen type camera and then select Camera from the list of applications 3 Webcam light On The webcam is in use 4 Ambient light sensor Automatically adjusts the display brightness based on the lighting conditions in your environment 4 Chapter 2 External component identification ...

Page 11: ...button will result in the loss of unsaved information If the tablet has stopped responding and Windows shutdown procedures are ineffective press and hold the power button down for at least 10 seconds to turn off the tablet To learn more about your power settings see your power options From the Start screen type power select Power and sleep settings and then select Power and sleep from the list of ...

Page 12: ...rsonal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this guide from the Start screen type support and then select the HP Support Assistant app NOTE When a device is connected to the jack the tablet speakers are disabled NOTE Be sure that the device cable has a 4 conduc...

Page 13: ...ard reader Reads optional memory cards that store manage share or access information To insert a card Hold the card label side up with connectors facing the slot insert the card into the slot and then push in on the card until it is firmly seated To remove a card Press in on the card until it pops out 5 Windows key Returns you to the Start screen from an open app or the Windows desktop NOTE Pressi...

Page 14: ...o to http partsurfer hp com select your country or region and then follow the on screen instructions Locating the product number and serial number The tablet product number 1 and serial number 2 are located on the tablet bottom edge This information may be needed when travelling internationally or when contacting support 8 Chapter 3 Illustrated parts catalog ...

Page 15: ...tem with UMA memory and 2 0 GB DDR3L of system memory includes replacement thermal material Equipped with a 64 GB eMMC hard drive SoC and the Windows 8 Standard operating system 789311 501 Equipped with a 64 GB eMMC hard drive SoC and a non Windows 8 operating system 789311 001 Equipped with a 32 GB eMMC hard drive SoC and the Windows 8 Standard operating system 789310 501 Equipped with a 32 GB eM...

Page 16: ...stone gray finish For use in Belgium 784415 A41 For use in Canada 784415 DB1 For use in the Czech Republic and Slovakia 784415 FL1 For use in Denmark Finland and Norway 784415 DH1 For use in France 784415 051 For use in Germany 784415 041 For use in Greece 784415 151 For use in Hungary 784415 211 For use in Israel 784415 BB1 For use in Italy 784415 061 For use in the Netherlands 784415 B31 For use...

Page 17: ...h For use in Brazil 788478 201 For use in Canada 788478 DB1 For use in the Czech Republic and Slovakia 788478 FL1 For use in the Denmark Finland and Norway 788478 DH1 For use in the France 788478 051 For use in Hungary 788478 211 For use in Latin America 788478 161 For use in the Netherlands 788478 B31 For use in Russia 788478 251 For use in Portugal 788478 131 For use in Saudi Arabia 788478 171 F...

Page 18: ...gray finish for use in Japan 784415 B31 Keyboard with TouchPad in moonstone gray finish for use in the Netherlands 784415 BB1 Keyboard with TouchPad in moonstone gray finish for use in Israel 784415 BG1 Keyboard with TouchPad in moonstone gray finish for use in Switzerland 784415 DB1 Keyboard with TouchPad in moonstone gray finish for use in Canada 784415 DH1 Keyboard with TouchPad in moonstone gr...

Page 19: ...1 Keyboard with TouchPad in pale lavender finish for use in Saudi Arabia 788479 201 Keyboard with TouchPad in pale lavender finish for use in Brazil 788479 251 Keyboard with TouchPad in pale lavender finish for use in Russia 788479 B31 Keyboard with TouchPad in pale lavender finish for use in the Netherlands 788479 DB1 Keyboard with TouchPad in pale lavender finish for use in Canada 789310 001 Sys...

Page 20: ...ingdom 791079 008 Duck head adapter for use in North America 791079 009 Duck head adapter for use in Europe and South Korea 791079 012 Duck head adapter for use in Brazil 791102 001 15 W AC adapter with USB extension cable 792587 001 Back cover 14 Chapter 3 Illustrated parts catalog ...

Page 21: ...assembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the tablet be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the tablet Cables must be handled with extreme care to avoid damage A...

Page 22: ... Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows ho...

Page 23: ... to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use cond...

Page 24: ...n the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissip...

Page 25: ...let is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet NOTE When replacing the back cover be sure to remove the docking port board and cable see Docking port board on page 21 from the defective back cover and installed on ...

Page 26: ...5 Remove the back cover 4 Reverse this procedure to install the back cover 20 Chapter 5 Removal and replacement procedures ...

Page 27: ...ect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 19 Remove the docking port board 1 Detach the docking port board cable 1 from the back cover The docking port board cable is attached to the back cover with double sided adhesive 2 Remove the two Phillips PM1 9 3 3 screws 2 that...

Page 28: ...isconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 19 WARNING To reduce potential safety issues use only the battery provided with the tablet a replacement battery provided by HP or a compatible battery purchased from HP CAUTION Removing a battery that is the sole power source for the tablet can cause loss of information To prevent loss of information sav...

Page 29: ...ch the battery 2 from the display panel assembly The battery is attached to the display panel assembly with double sided adhesive 3 Remove the battery Reverse this procedure to install the battery Battery 23 ...

Page 30: ...let 4 Remove the back cover see Back cover on page 19 5 Disconnect the battery cable from the system board see Battery on page 22 Remove the display panel cable 1 Release the ZIF connector 1 to which the display panel cable is attached and then disconnect the display panel cable from the system board 2 Release the ZIF connector 2 to which the display panel cable is attached and then disconnect the...

Page 31: ...rom the tablet 4 Remove the back cover see Back cover on page 19 5 Disconnect the battery cable from the system board see Battery on page 22 Remove the audio jack board 1 Release the ZIF connector 1 to which the audio jack board cable is attached and then disconnect the audio jack board cable from the system board 2 Detach the audio jack board cable 2 from the display panel assembly The audio jack...

Page 32: ...ps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 19 5 Disconnect the battery cable from the system board see Ba...

Page 33: ...2 Remove the four Phillips PM1 5 3 3 screws 1 and the Phillips PM1 9 3 3 screw 2 that secure the system board to the display panel assembly 3 Remove the system board 3 System board 27 ...

Page 34: ... is included with the system board and system board spare part kits Replacement thermal material is also included in the Thermal Material Kit spare part number 651046 001 The following illustration shows the replacement thermal material locations on the system board 1 and the display panel assembly 2 Reverse this procedure to install the system board 28 Chapter 5 Removal and replacement procedures...

Page 35: ... power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 19 5 Remove the battery see Battery on page 22 Remove the webcam module 1 Release the ground tape 1 that secures the webcam module to the display panel assembly 2 Detach the webcam module cable 2 from the display panel assembly The webcam module cable is attached to the disp...

Page 36: ...right speakers and cables 784422 001 Before removing the speakers follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see...

Page 37: ...e to the display panel assembly 3 Release the speaker cable from the clips 3 and routing channel built into display panel assembly 4 Remove the four Phillips PM1 9 4 7 screws 4 that secure the speakers to the display panel assembly 5 Remove the speakers 5 Reverse this procedure to install the speakers Speakers 31 ...

Page 38: ...e tablet 4 Remove the back cover see Back cover on page 19 5 Disconnect the battery cable from the system board see Battery on page 22 Remove the middle frame 1 Remove the six Phillips PM1 9 3 3 screws 1 that secure the middle frame to the display panel assembly CAUTION When removing the middle frame make sure the display panel cable 2 routes cleanly through the opening 3 in the middle frame Failu...

Page 39: ...r see Back cover on page 19 and then remove the following components a Battery see Battery on page 22 b Audio jack board see Audio jack board on page 25 c System board see System board on page 26 d Speakers see Speakers on page 30 e Webcam module see Webcam module on page 29 f Remove the middle frame see Middle frame on page 32 Remove the power volume button board 1 Release the ZIF connector 1 to ...

Page 40: ...3 Remove the power volume button board 3 and cable Reverse this procedure to install the power volume button board 34 Chapter 5 Removal and replacement procedures ...

Page 41: ... press f10 NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the tablet from operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Updated versions of the BIOS may be available on the HP website Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting th...

Page 42: ...of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when...

Page 43: ...f diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hardware Diagnostics to a USB device Option 1 HP PC Diagnostics homepage Pr...

Page 44: ...et operating voltage and current can be found on the system regulatory label Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity non condensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standard...

Page 45: ...e becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive Only one set of HP Recovery media can be created Handle these recovery tools carefully and keep them in ...

Page 46: ...tise Windows offers several options for restoring from backup refreshing the tablet and resetting the tablet to its original state For more information and steps see Help and Support From the Start screen type help and then select Help and Support If you need to correct a problem with a preinstalled application or driver use the Drivers and Applications Reinstall option of HP Recovery Manager to r...

Page 47: ... media must be used if the tablet hard drive fails If you have not already created recovery media see Creating HP Recovery media on page 39 To use the Factory Reset option you must use HP Recovery media If you have not already created recovery media see Creating HP Recovery media on page 39 If the HP Recovery media does not work you can obtain recovery media for your system from support See the Wo...

Page 48: ...ot order on page 42 3 Follow the on screen instructions Changing the tablet boot order If the tablet does not restart in HP Recovery Manager you can change the tablet boot order which is the order of devices listed in BIOS where the tablet looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 Insert the HP Recovery media you...

Page 49: ...ust be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 ...

Page 50: ... and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance ...

Page 51: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 45 ...

Page 52: ...g 16 packaging 17 transporting 17 workstation 17 H HDMI port 7 headphone jack 6 J jacks audio in 6 audio out 6 headphone 6 microphone 6 K keyboard product description 1 spare part numbers 10 12 13 L labels 5 M mass storage device product description 1 memory card reader 7 memory module product description 1 microphone location 5 product description 1 microphone jack 6 middle frame removal 32 spare...

Page 53: ...rd removal 26 spare part numbers 9 13 26 T tablet major components 9 specifications 38 Thermal Material Kit spare part number 9 12 26 tools required 15 top edge components 5 touch board spare part number 13 transporting guidelines 17 U USB 3 0 port 7 V video product description 1 volume button 7 W webcam light 4 webcam module removal 29 spare part number 9 12 29 webcam location 4 Windows key 7 wir...