HP Pro Tablet 408 G1, Maintenance And Service Manual

Page 1: ...HP Pro Tablet 408 G1 Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ... warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition January 2015 Document Part Number 798824 001 Product notice This guide describes features that are common to most models Some features may not be available on your tablet Software terms By installing copying downloading or otherwise using any software product preinstalled on this tablet y...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ...parts 9 Cables and connectors 9 Grounding guidelines 10 Electrostatic discharge damage 10 Packaging and transporting guidelines 11 Workstation guidelines 11 5 Removal and replacement procedures 13 Tablet component replacement procedures 13 Unlocking the device and disabling Always On Remote Management 13 Back cover 14 Middle frame and battery 15 WWAN antenna 17 Rear facing webcam 19 System board 2...

Page 6: ...3 Performing a system recovery 33 Changing the boot device order 34 Using Windows Refresh or Windows Reset 34 9 Power cord set requirements 35 Requirements for all countries 35 Requirements for specific countries and regions 35 10 Statement of Volatility 37 Non volatile memory usage 38 Questions and answers 40 Using HP Sure Start select models only 41 11 Recycling 42 Index 43 vi ...

Page 7: ...ccelerometer Ambient Light Sensor eCompass GPS AGPS Glonass Gyroscope Hall sensor SAR sensor Network GSM GPRS EDGE Band 2 3 5 8 WCDMA Band 1 2 4 5 8 Wireless networking Wireless local area network WLAN 802 11a b g n 2 4 GHz 5 0 GHz dual band 2 2 Bluetooth 4 0 LE SIM card Micro Subscriber Identity Module SIM connector Support for HP Mobile Connect External expansion Micro Secure Digital SD expandab...

Page 8: ... for Small Tablets Chinese 32 bit Windows 8 1 Small Screen Touch 32 bit with Office Home and Student CPPP Windows 8 1 Professional 32 bit Windows 8 1 Professional 32 bit for Small Tablets Security Firmware trusted platform module TPM Serviceability End user replaceable part AC adapter and USB cable 2 Chapter 1 Product description ...

Page 9: ...2 External component identification 3 ...

Page 10: ...hone 9 Rear facing webcam 3 Micro USB 2 0 port 10 WWAN antenna 2 4 Audio out headphone Audio in microphone jack 11 Volume up button 5 Power button 12 Volume down button 6 WLAN antenna 2 13 Windows button 7 Front facing webcam 14 Speakers 2 4 Chapter 2 External component identification ...

Page 11: ...http partsurfer hp com select your country or region and then follow the on screen instructions Locating the product number and serial number The tablet product number 1 and serial number 2 are located on the tablet bottom edge This information may be needed when travelling internationally or when contacting support Locating the product number and serial number 5 ...

Page 12: ...r use only on tablet models equipped with 3G capability 805082 001 For use only on tablet models not equipped with 3G capability 805083 001 7 WWAN antenna 2 includes antenna cables transceivers and double sided adhesive 805076 001 8 8 0 MP auto focus rear facing webcam includes cable and double sided adhesive 805087 001 9 GPS antenna included in the WWAN antenna spare part kit spare part number 80...

Page 13: ...nd the Windows 8 Standard operating system 805090 601 12 Display panel assembly 8 0 in 1280 800 HD 10 point capacitive TouchScreen 16 10 aspect ratio includes bezel and TouchScreen cable 805079 001 Miscellaneous parts Component Spare part number 10 W 5 3 V 2 A AC adapter includes duck head adapter and USB extension cable For use in Australia 806371 002 For use in Brazil 806371 012 For use in Europ...

Page 14: ...blic of China 809163 AA1 For use in the United States 810346 001 and 810350 001 HP Pro Tablet 408 G1 equipped with 8 0 in 1280 800 HD 10 point capacitive TouchScreen display assembly an Intel Atom Z3736F 1 33 GHz quad core processor SoC a graphics subsystem with UMA memory 2 0 GB of system memory and 32 GB of eMMC system storage For use in Asia Pacific countries and regions 809158 371 For use in J...

Page 15: ...eassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the tablet be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the tablet Cables must be handled with extreme care to avoid damage ...

Page 16: ... Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows ho...

Page 17: ... to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use cond...

Page 18: ...n the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissip...

Page 19: ...vel lock and can also securely erase internal drives except for encrypted self encrypting drives The HP Touchpoint Manager website http www hptouchpointmanager com provides access to the AORM lock feature The device must be unlocked using an authorized PIN from the same website before you can access HP Computer Setup and start the Windows operating system IMPORTANT A service agent cannot retrieve ...

Page 20: ...he power cord from the tablet 3 Disconnect all external devices from the tablet Remove the back cover CAUTION Before turning the display panel assembly upside down make sure the work surface is clear of tools screws and any other foreign objects Failure to follow this caution can result in damage to the display panel assembly 1 Place the tablet on a flat surface display panel side down with the vo...

Page 21: ... the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 14 WARNING To reduce potential safety issues use only the battery provided with the tablet a replacement battery provided by HP or a compatible battery purchased from HP CAUTION Removing a battery ...

Page 22: ... the tablet 4 Lift the bottom edge of the middle frame 2 until the display panel cable zero insertion force ZIF connector is accessible 5 Release the ZIF connector 3 to which the display panel cable is attached and then disconnect the display panel cable from the display panel assembly 16 Chapter 5 Removal and replacement procedures ...

Page 23: ...nd then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 14 5 Remove the middle frame see Middle frame and battery on page 15 Remove the WWAN antenna 1 Turn the middle frame upside down with the volume control buttons facing a...

Page 24: ...3 from the middle frame The WWAN antenna transceivers are attached to the middle frame with double sided adhesive 5 Remove the WWAN antenna 4 Reverse this procedure to install the WWAN antenna 18 Chapter 5 Removal and replacement procedures ...

Page 25: ...ces from the tablet 4 Remove the back cover see Back cover on page 14 5 Remove the middle frame and battery see Middle frame and battery on page 15 Remove the rear facing webcam 1 Turn the middle frame upside down with the volume control buttons facing away 2 Release the ZIF connector 1 to which the rear facing webcam is attached and then disconnect the rear facing webcam cable from the system boa...

Page 26: ...1 Equipped with 64 GB of eMMC system storage and the Windows 8 Standard operating system 805091 601 Equipped with 32 GB of eMMC system storage and the Windows 8 Professional operating system 805090 601 Equipped with 32 GB of eMMC system storage and the Windows 8 Standard operating system 805090 601 Before removing the system board follow these steps 1 Turn off the tablet If you are unsure whether ...

Page 27: ...2 Remove the shield 2 that covers the display panel cable connector System board 21 ...

Page 28: ... the middle frame upside down with the volume control buttons facing away 5 Disconnect the WWAN antenna cables from the WWAN terminals 1 on the system board 6 Remove the five Phillips PM1 9 2 5 screws 2 that secure the system board to the display panel assembly 7 Detach the WLAN antenna transceivers 3 from the system board The WLAN antenna transceivers are attached to the system board with double ...

Page 29: ...is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 14 and then remove the following components a Middle frame and battery see Middle frame and battery on page 15 b Rear facing...

Page 30: ...ith 3G capability 805082 001 For use only on tablet models not equipped with 3G capability 805083 001 Before removing the transfer board follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disc...

Page 31: ...speaker cable 1 from the transfer board 2 Detach the transfer board cable 2 from the middle frame The transfer board cable is attached to the middle frame with double sided adhesive 3 Detach the transfer board 3 from the middle frame The transfer board is attached to the middle frame with double sided adhesive 4 Remove the transfer board Reverse this procedure to install the transfer board Transfe...

Page 32: ...evices from the tablet 4 Remove the back cover see Back cover on page 14 and then remove the following components a Middle frame and battery see Middle frame and battery on page 15 b Rear facing webcam see Rear facing webcam on page 19 c System board see System board on page 20 Remove the display panel cable 1 Detach the display panel cable 1 from the middle frame The display panel cable is attach...

Page 33: ...ower cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 14 and then remove the following components a Middle frame and battery see Middle frame and battery on page 15 b Rear facing webcam see Rear facing webcam on page 19 c System board see System board on page 20 Remove the front facing webcam 1 Detach the front facing webcam from...

Page 34: ...connect all external devices from the tablet 4 Remove the back cover see Back cover on page 14 and then remove the following components a Middle frame and battery see Middle frame and battery on page 15 b Rear facing webcam see Rear facing webcam on page 19 c System board see System board on page 20 Remove the WLAN antenna 1 Remove the tape 1 that secures the WLAN antenna cable to the middle frame...

Page 35: ...tem 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 14 and then remove the following components a Middle frame and battery see Middle frame and battery on page 15 b Rear facing webcam see Rear facing webcam on page 19 c System board see System board on page 20 Remove...

Page 36: ...kers 3 from the middle frame The speakers are attached to the middle frame with double sided adhesive 4 Remove the speakers Reverse this procedure to install the speakers 30 Chapter 5 Removal and replacement procedures ...

Page 37: ...ctions NOTE If you need to stop a diagnostic test press either the volume up key or the volume down key Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hardware Diagnostics to a USB device Option 1 HP PC Diagnostics home page Provides access to the late...

Page 38: ...ndustry standard micro B USB cable The HP adapter included with the tablet is recommended for charging the tablet Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity non condensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NO...

Page 39: ...as installing software running utilities or changing Windows settings For more information see Windows Help and Support Backing up your information Recovery after a system failure is as good as your most recent backup You should create system repair media and your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system...

Page 40: ... at the bottom of the screen The Startup menu is displayed 6 Tap F9 Boot Options 7 Select the external flash drive as the boot device 8 Restart the tablet Using Windows Refresh or Windows Reset When your tablet is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you The Windows Reset option allows you to...

Page 41: ...ust be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 ...

Page 42: ... and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance ...

Page 43: ...n contain personal data Restoring or re programming nonvolatile memory that does not store personal data is neither necessary nor recommended a Enter BIOS F10 Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press the ESC key to display the start up menu then press F10 If the system has a BIOS administrator password enter the password at the prompt b...

Page 44: ...a input into this memory How is this memory write protected HP Sure Start flash select models only 2 MB No Yes Provides protected backup of critical System BIOS code EC firmware and critical PC configuration data for select platforms that support HP Sure Start For more information see Using HP Sure Start select models only on page 41 Data cannot be written to this device via the host processor The...

Page 45: ...n specific ZBook and EliteBook models For more information go to http www hp com support and select your country Select Drivers Downloads and then follow the on screen instructions 1 5 or 5MByte Yes Yes Stores Management Engine Code Settings Provisioning Data and iAMT third party data store Management Engine Code is programmed at the factory Code is updated via Intel secure firmware update utility...

Page 46: ... of configuration data is stored on the DIMM Serial Presence Detect SPD memory module How would this data be written The DIMM SPD memory contains information about the memory module such as size serial number data width speed timing voltage and thermal information This information is written by the module manufacturer and stored on an EEPROM This EEPROM cannot be written to when the memory module ...

Page 47: ...odels are configured with HP Sure Start a technology that continuously monitors your computer s BIOS for attacks or corruption If the BIOS becomes corrupted or is attacked HP Sure Start restores the BIOS to its previously safe state automatically without user intervention Those select computer models ship with HP Sure Start configured and enabled Most users can use HP Sure Start with the default c...

Page 48: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 42 Chapter 11 Recycling ...

Page 49: ... 12 grounding 10 packaging 11 transporting 11 workstation 11 H HDMI jack 4 headphone jack 4 HP PC Hardware Diagnostics UEFI downloading 31 HP Sure Start 41 J jacks audio in 4 audio out 4 HDMI 4 headphone 4 microphone 4 M mass storage device product description 1 memory nonvolatile 37 volatile 37 memory module product description 1 microphone location 4 product description 1 microphone jack 4 middl...

Page 50: ...removal 20 spare part numbers 6 20 system memory removing personal data from volatile 37 T tablet major components 6 spare part numbers 7 8 specifications 32 tools required 9 transfer board removal 24 spare part numbers 6 24 transporting guidelines 11 U USB port location 4 V video product description 1 volume down button 4 volume up button 4 W webcam removal 19 27 spare part numbers 6 19 27 Window...