HP ProLiant XL450 Gen10, Maintenance And Service Manual

Page 1: ... and maintenance procedures diagnostic tools specifications for hardware components and software for HPE ProLiant servers This guide is for an experienced service technician Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment trained in recognizing hazards in products and are familiar with weight and stability precautions ...

Page 2: ...2 212 Commercial Computer Software Computer Software Documentation and Technical Data for Commercial Items are licensed to the U S Government under vendor s standard commercial license Links to third party websites take you outside the Hewlett Packard Enterprise website Hewlett Packard Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise webs...

Page 3: ...erver from the chassis 22 Install a server 22 Safety considerations 23 Preventing electrostatic discharge 23 Symbols on equipment 24 System warnings and cautions 25 Removing and replacing a drive blank 25 Removing and replacing an SFF drive 25 Removing and replacing an NVMe drive 26 Removing and replacing the SFF flash adapter option 27 Removing and replacing a DIMM 27 Removing and replacing the s...

Page 4: ...tification 39 Front panel components 39 Front panel LEDs and buttons 40 Hot plug drive LED definitions 41 NVMe SSD components 42 SFF flash adapter components and LED definitions 43 Server components 44 DIMM slot locations 45 System maintenance switch 45 Cabling 47 SUV cable connectors 47 Front I O and USB board cabling 47 Controller cabling 48 Specifications 49 Environmental specifications 49 Serv...

Page 5: ...e parts on page 5 2 DIMM spare parts on page 5 3 System battery spare part on page 6 4 System board assembly spare part on page 6 5 Processor spare parts on page 61 6 Heatsink spare parts on page 71 1 Not shown For more information see Removal and replacement procedures on page 21 Trusted Platform Module spare parts Customer self repair on page 12 no Description Spare part number HPE Trusted Platf...

Page 6: ...ray Smart Array Type a Controller board and M 2 SSD riser board 880998 001 Processor spare parts Customer self repair on page 12 no Description Spare part number Xeon S 41xx 12c 85W processor 875716 001 Xeon G 6132 14c 133W 875722 001 Xeon S 41xx 8c 85W 875711 001 Xeon S 41xx 8c 85W 875712 001 Xeon S 41xx 10c 85W 875713 001 Xeon G 6138 20c 2 0G 125W 874735 001 Xeon S 41xx 8c 85W 875715 001 Xeon G ...

Page 7: ... 4c 85W 875714 001 Xeon G 5122 4c 105W 875719 001 Xeon P 8158 12c 150W 875733 001 Heatsink spare parts Customer self repair on page 12 no Description Spare part number Front processor heatsink 26 fin 880996 001 Rear processor heatsink 53 fin 880997 001 Server options Hewlett Packard Enterprise continually improves and changes product parts For complete and current supported parts information see t...

Page 8: ...836260 001 SFF Flash Adapter spare parts Customer self repair on page 12 mandatory Description Spare part number HPE 340 GB SATA RI UFF Dual M 2 Kit 781566 001 HPE 120 GB SATA RI UFF Dual M 2 Kit 831995 001 Hot plug SFF drive spare parts Customer self repair on page 12 mandatory Table 1 SATA hard drives Description Spare part number HPE 1 TB SATA 7 2K SFF SC 512e DS HDD 765868 001 HPE 1 TB SATA 7 ...

Page 9: ...001 HPE 240 GB SATA 6G MIXED USE SFF 2 5 in SC 875703 001 HPE 240 GB SATA RI SFF SC DS SSD 875652 001 HPE 400 GB SATA 6G WI SFF SC DS SSD 872512 001 HPE 480 GB SATA RI SFF SC DS SSD 878846 001 HPE 480 GB SATA 6G MIXED USE SFF 2 5 in SC 875863 001 HPE 480 GB SATA MU SFF SC DS SSD 879013 001 HPE 480 GB SATA 6G RI SFF SC DS SSD 868926 001 HPE 480 GB SATA 6G MU SFF SC DS SSD 872518 001 HPE 480 GB SATA...

Page 10: ...SC SSD 780432 001 HPE 400 GB SAS 12G WI SFF SC DS SSD 873563 001 HPE 480GB SAS RI SFF SC DS SSD 875681 001 HPE 800 GB SAS 12G MU SFF SC DS SSD 872506 001 HPE 800 GB SAS 12G WI SFF SC DS SSD 873564 001 HPE 800 GB SAS 12G MU SFF SC DS SSD 873569 001 HPE 800 GB SAS WI SFF SC SSD 780434 001 HPE 960 GB SAS 12G RI SFF SC DS SSD 872432 001 HPE 960 GB SAS RI SFF SC DS SSD 875682 001 HPE 1 6 TB SAS 12G MIX...

Page 11: ...B NVMe x4 MU SFF SCN SSD 765065 001 HPE 1 6 TB NVMe x4 MU SFF SCN DS SSD 875876 001 HPE 1 6 TB NVMe x4 WI SFF SCN SSD 765061 001 HPE 1 92 TB NVMe x4 RI SFF SCN DS SSD 875873 001 HPE 2 TB NVMe x4 MU SFF SCN SSD 765066 001 HPE 2 TB NVMe x4 RI SFF SCN SSD 765069 001 HPE 2 TB NVMe x4 WI SFF SCN SSD 765062 001 microSD spare parts Customer self repair on page 12 mandatory Description Spare part number H...

Page 12: ...ifies in the materials shipped with a replacement CSR part whether a defective part must be returned to Hewlett Packard Enterprise In cases where it is required to return the defective part to Hewlett Packard Enterprise you must ship the defective part back to Hewlett Packard Enterprise within a defined period of time normally five 5 business days The defective part must be returned with the assoc...

Page 13: ... société de courses ou le transporteur à utiliser Pour plus d informations sur le programme CSR de Hewlett Packard Enterprise contactez votre Mainteneur Agrée local Pour plus d informations sur ce programme en Amérique du Nord consultez le site Web Hewlett Packard Enterprise Service de garantie pièces seules Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie pièc...

Page 14: ...turzeiten zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen Wenn Hewlett Packard Enterprise oder ein Hewlett Packard Enterprise Servicepartner bei der Diagnose feststellt dass das Produkt mithilfe eines CSR Teils repariert werden kann sendet Ihnen Hewlett Packard Enterprise dieses Bauteil zum Austausch direkt zu CSR Teile werden in zwei Kategorien unterteilt Zwi...

Page 15: ...stos componentes también están diseñados para que puedan ser reparados por el usuario Sin embargo si precisa que Hewlett Packard Enterprise realice su sustitución puede o no conllevar costes adicionales dependiendo del tipo de servicio de garantía correspondiente al producto NOTA Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser reparados por el usuario Para ...

Page 16: ...tt Packard Enterprise onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag...

Page 17: ...viadas no primeiro dia útil após o pedido Onde as condições geográficas permitirem a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional Se precisar de auxílio entre em contato com o Centro de suporte técnico da Hewlett Packard Enterprise para que um técnico o ajude por telefone A Hewlett Packard Enterprise especifica nos materiais fornecidos com a peça CSR de reposi...

Page 18: ...18 Customer self repair ...

Page 19: ...Customer self repair 19 ...

Page 20: ...20 Customer self repair ...

Page 21: ... any upgrade or maintenance procedures perform a backup of critical server data and programs IMPORTANT When the server is in standby mode auxiliary power is still being provided to the system To power down the server use one of the following methods Press and release the Power On Standby button This method initiates a controlled shutdown of applications and the OS before the server enters standby ...

Page 22: ...TION To avoid damage to the server always support the bottom of the server when removing it from the chassis 2 Remove the server from the chassis 1 2 3 NOTE To avoid damage to the device do not use the removal handle to carry it 3 Place the server on a flat level work surface Install a server CAUTION To prevent improper cooling and thermal damage do not operate the chassis unless all bays are popu...

Page 23: ...efore performing service procedures review all the safety information Preventing electrostatic discharge To prevent damaging the system be aware of the precautions you must follow when setting up the system or handling parts A discharge of static electricity from a finger or other conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectanc...

Page 24: ... not open for any reason WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure This symbol on an RJ 45 receptacle indicates a network interface connection WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle This symbol indicates the presence of a hot surface or...

Page 25: ...hed by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the server WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them Removing and replacing a drive blank Remove the component as indicated 1 2 CAUTION To prevent improper cooling and t...

Page 26: ...e bay until it is fully seated and then close the latch handle to lock the drive in the bay Removing and replacing an NVMe drive Procedure 1 Determine the status of the drive from the drive LED definitions For more information see Hot plug drive LED definitions on page 41 2 Back up all data on the drive 3 Remove the drive 1 2 26 Removing and replacing an NVMe drive ...

Page 27: ... all device bays are populated with either a component or a blank Procedure 1 Power down the server on page 21 2 Remove the server from the chassis on page 22 3 Place the server on a flat level work surface 4 Remove the SFF flash adapter 1 2 To replace the component reverse the removal procedure Removing and replacing a DIMM Procedure 1 Power down the server on page 21 2 Remove the server from the...

Page 28: ...s exists if the battery pack is not properly handled To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product Procedure 1 Power down the server on page 21 2 Remove the se...

Page 29: ...the removal procedure For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Removing and replacing a storage controller Procedure 1 Power down the server on page 21 2 Remove the server from the chassis on page 22 3 Place the server on a flat level work surface 4 Remove the storage controller Removing and replacing a stora...

Page 30: ... chassis on page 22 3 Place the server on a flat level work surface 4 Remove the heatsink blank Retain the heatsink blank for future use To replace the component reverse the removal procedure Removing and replacing the system board assembly Procedure 1 Power down the server on page 21 2 Remove the server from the chassis on page 22 30 Removing and replacing a heatsink blank ...

Page 31: ...ystem battery on page 28 12 Remove the heatsink blank Removing and replacing a heatsink blank on page 30 if installed 13 Install the new system board assembly 14 Install the components in the reverse order of removal 15 Install the server into the chassis 16 Power up the server on page 22 17 Re enter the server serial number and product ID Re entering the server serial number and product ID on pag...

Page 32: ... reboots HPE Trusted Platform Module 2 0 Gen10 Option The HPE Trusted Platform Module 2 0 Gen10 Option is not a customer removable part CAUTION If the TPM is removed from the original server and powered up on a different server data stored in the TPM including keys will be erased If you suspect a TPM board failure leave the TPM installed and remove the system board Contact a Hewlett Packard Enterp...

Page 33: ...ntenance Error Message Guide for HPE ProLiant Gen10 servers and HPE Synergy provides a list of error messages and information to assist with interpreting and resolving error messages Integrated Management Log Messages and Troubleshooting Guide for HPE ProLiant Gen10 and HPE Synergy provides IML messages and associated troubleshooting information to resolve critical and cautionary IML events To acc...

Page 34: ...cure Boot that enables the system firmware option card firmware operating systems and software collaborate to enhance platform security UEFI Graphical User Interface GUI An Embedded UEFI Shell that provides a preboot environment for running scripts and tools Boot support for option cards that only support a UEFI option ROM Selecting the boot mode This server provides two Boot Mode configurations U...

Page 35: ...oaders When Secure Boot is enabled Firmware components and operating systems with boot loaders must have an appropriate digital signature to execute during the boot process Operating systems must support Secure Boot and have an EFI boot loader signed with one of the authorized keys to boot For more information about supported operating systems see http www hpe com servers ossupport You can customi...

Page 36: ...r deployment tool embedded in ProLiant servers and HPE Synergy compute modules Intelligent Provisioning simplifies server setup providing a reliable and consistent way to deploy servers Intelligent Provisioning prepares the system for installing original licensed vendor media and Hewlett Packard Enterprise branded versions of OS software Intelligent Provisioning also prepares the system to integra...

Page 37: ...e device that is connected to the server External USB functionality Hewlett Packard Enterprise provides external USB support to enable local connection of USB devices for server administration configuration and diagnostic procedures For additional security external USB functionality can be disabled through USB options in UEFI System Utilities HPE Smart Storage Administrator HPE SSA is the main too...

Page 38: ...oller and boot volume Accessing HPE SSA in the online environment This method requires an administrator to download the HPE SSA executables and install them You can run HPE SSA online after launching the host operating system For more information see HPE Smart Array SR Gen10 Configuration Guide at the Hewlett Packard Enterprise website 38 Diagnostic tools ...

Page 39: ...nd internal server features and components Front panel components 1 2 3 6 7 4 5 Item Description 1 Drive bay 1 2 Drive bay 2 3 Server ejector button 4 iLO Service port 5 Server release lever 6 SUV cable connector 7 Serial label pull tab Component identification 39 ...

Page 40: ...lashing blue 1 Hz cycle per sec Remote management or firmware upgrade in progress 4 Hz cycle per sec iLO manual reboot sequence initiated 8 Hz cycle per sec iLO manual reboot sequence in progress 1 fast flash and then off for 3 seconds iLO Service Port status is Complete 4 medium flashes and then off for 1 second iLO Service Port status is Busy 8 fast flashes and then off for 1 second iLO Service ...

Page 41: ...ate 2 Activity ring Rotating green Drive activity Off No drive activity 3 Do not remove Solid white Do not remove the drive Removing the drive causes one or more of the logical drives to fail Off Removing the drive does not cause a logical drive to fail 4 Drive status Solid green The drive is a member of one or more logical drives Flashing green The drive is rebuilding or performing a RAID migrati...

Page 42: ...g updated or requires an update 2 Activity ring LED Rotating green Drive activity Off No drive activity 3 Drive status LED Solid green The drive is a member of one or more logical drives Flashing green The drive is rebuilding or performing a RAID migration stripe size migration capacity expansion or logical drive extension or is erasing Flashing amber green The drive is a member of one or more log...

Page 43: ...pen the release lever SFF flash adapter components and LED definitions Item Component Description 1 Locate Off Normal Solid blue The drive is being identified by a host application Flashing blue The drive firmware is being updated or requires an update 2 uFF drive ejection latch Removes the uFF drive when released 3 Do not remove LED Off OK to remove the drive Removing the drive does not cause a l...

Page 44: ...ing Flashing amber green 1 Hz The drive is a member of one or more logical drives that predicts the drive will fail Solid amber The drive has failed Flashing amber 1 Hz The drive is not configured and predicts the drive will fail 5 Adapter ejection release latch and handle Removes the SFF flash adapter when released Server components 1 2 3 4 5 7 6 9 8 16 15 14 13 12 11 10 9 7 Item Description 1 Dr...

Page 45: ...points to the front of the server DIMM slots closest to the processors support NVDIMMs 1 2 3 4 P1 5 6 7 8 Ch A Ch B Ch C Ch F Ch E 8 7 6 5 4 3 2 1 Ch D Ch D Ch E Ch F Ch C Ch B Ch A P2 System maintenance switch Position Default Function S1 Off Off iLO security is enabled On iLO security is disabled S2 Off Reserved S3 Off Reserved S4 Off Reserved S5 Off Off Power on password is enabled On Power on ...

Page 46: ... Reserved S8 Reserved S9 Reserved S10 Reserved S11 Reserved S12 Reserved To access the redundant ROM set S1 S5 and S6 to On When system maintenance switch S6 is set to the On position the system is prepared to erase all system configuration settings from both CMOS and NVRAM 46 Component identification ...

Page 47: ...e to the equipment Item Connector Description 1 Serial For trained personnel to connect a null modem serial cable and perform advanced diagnostic procedures 2 USB1 For connecting up to two USB 2 0 devices 3 Video For connecting a video monitor 1 The USB connectors on the SUV cable do not support devices that require greater than a 500mA power source Front I O and USB board cabling Cabling 47 ...

Page 48: ...Controller cabling 48 Controller cabling ...

Page 49: ...s shown are for sea level An altitude derating of 1 C per 300 m 1 8 F per 1 000 ft to 3 048 m 10 000 ft is applicable No direct sunlight allowed 2 Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 kPa Server specifications Specification Value Height 4 36 cm 1 72 in Depth 66 89 cm 26 34 in Width 16 56 ...

Page 50: ...ggestions or comments to Documentation Feedback docsfeedback hpe com When submitting your feedback include the document title part number edition and publication date located on the front cover of the document For online help content include the product name product version help edition and publication date located on the legal notices page 50 Documentation feedback ...