HP Spectre 13x2 Pro, Maintenance And Service Manual

Page 1: ...HP Spectre 13 x2 PC Pro Ultrabook Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ...on November 2013 Document Part Number 741475 002 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows 8 This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 8 functionality See for http www ...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ... 14 3 Illustrated parts catalog 15 Locating the serial number product number and model number 15 Tablet major components 16 Keyboard base major components 19 Cable Kit 21 Miscellaneous parts 22 Sequential part number listing 23 4 Removal and replacement preliminary requirements 27 Tools required 27 Service considerations 27 Plastic parts 27 Cables and connectors 27 Grounding guidelines 27 Electros...

Page 6: ...t battery 37 Proximity sensor module 38 Webcamera microphone module 39 micro Solid state drive mSSD 41 WLAN module 42 WWAN module 44 Power button board 46 Heat sink 46 RTC battery 48 Volume button board 49 TouchScreen board 51 NFC module 51 Audio power connector board 53 Vibrator module 54 Docking connecter board 54 Display panel cable 57 Card reader board 57 Speakers 59 Wireless antennas 60 Syste...

Page 7: ...ecovery media and backups 82 Creating HP Recovery media 84 Restore and recovery 84 Using Windows Refresh for quick and easy recovery 85 Remove everything and reinstall Windows 86 Recovering using HP Recovery Manager 86 What you need to know 87 Using the HP Recovery partition to recover a minimized image select models only 87 Using HP Recovery media to recover 87 Changing the computer boot order 88...

Page 8: ...viii ...

Page 9: ... upgradable Support for DDR3L 1600MHz dual channel 4 GB 1600 MHZ 1 35 v DDR3L 256 MB 16 8 pcs memory IC Support for maximum 8192 MB of system RAM Storage Tablet Support for the following mSATA3 solid state drives 128 MB EM MLC mSATA 128 MB 64 MB Keyboard base Optional support for a 5 0 mm 0 2 in 500 GB 5400 rpm SATA hard drive Optical drive Not supported Audio and video Integrated HP TrueVision we...

Page 10: ...nd video out Keyboard base Audio one combo audio out headphone audio in microphone jack supports Beats audio and voice recognition yes Docking connector supports keyboard base capabilities charging audio out and video out yes HDMI v 1 4 supporting up to 1080p at 60 Hz yes RJ45 Ethernet USB USB 3 0 2 yes Video VGA Dsub 15 pin supporting 1920 1200 external resolution at 60 Hz hot plug unplug and aut...

Page 11: ...tegory Description Security Support for Trust Platfom Module TPM Operating system Preinstalled Windows 8 Professional 64 bit Windows 8 Standard 64 bit Serviceability End user replaceable part AC Adapter 3 ...

Page 12: ...ck Device Manager A list reveals all the devices installed on your computer Locating software To find out what software is installed on your computer Mode Steps 1 From the Start screen right click using the mouse or Swipe from the top of the TouchPad to reveal all apps 2 Select the All apps icon 1 From the Start screen gently swipe your finger from the top edge or the bottom edge of the display be...

Page 13: ...ox type c and then select CyberLink YouCam from the list of applications or From the Start screen type c and then select Camera from the list of applications 5 Ambient light sensor The ambient light sensor automatically adjusts the display brightness based on the lighting conditions in your environment 6 Speakers 2 Produce sound 7 Windows button Minimizes all open applications and displays the Sta...

Page 14: ...on that applies to your country or region To access this guide from the Start screen type support select the HP Support Assistant app select My computer and then select User guides 6 Chapter 2 External component identification ...

Page 15: ...e power select Settings and then select Power options or To learn more about your power settings on the Start screen type p In the search box type power select Settings and then select Power options 2 Audio out headphone jack Audio in microphone jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This ...

Page 16: ...e 5 Docking port power connector Connects the tablet to the keyboard base and connects an AC adapter 6 SIM slot select models only Supports a wireless subscriber identity module SIM 7 Micro SD Card Reader Supports micro SD cards 8 Volume button Controls speaker volume on the tablet To increase speaker volume press the edge of the button To decrease speaker volume press the edge of the button Keybo...

Page 17: ...Item Component Description 2 Release latch Releases the tablet To release the tablet slide the release latch to the left 3 Docking connector Connects the tablet to the keyboard base Keyboard base 9 ...

Page 18: ...bination with the b key or the esc key select models only 3 Windows key Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen 4 Action keys Execute frequently used system functions NOTE Action keys do not display or function on the on screen keyboard of the tablet 10 Chapter 2 External component identifica...

Page 19: ...s lock is off 2 Mute light Amber Computer sound is off Off Computer sound is on 3 Wireless light On An integrated wireless device such as a WLAN device and or a Bluetooth device is on NOTE On some models the wireless light is amber when all wireless devices are off Keyboard base 11 ...

Page 20: ...finger gesture to move the pointer or activate items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 12 Chapter 2 External component identification ...

Page 21: ...tion refer to the Regulatory Safety and Environmental Notices To access this guide from the Start screen type support select the HP Support Assistant app select My computer and then select User guides NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in micro...

Page 22: ...r audio device such as a high definition television any compatible digital or audio component or a high speed HDMI device 3 Power connector Connects an AC adapter 4 AC adapter light White The AC adapter is connected and the battery is charged Amber The AC adapter is connected and the battery is charging Off The computer is using battery power 14 Chapter 2 External component identification ...

Page 23: ... the serial number product number and model number You may need the information shown in the following illustration when you travel internationally or when you contact support Locating the serial number product number and model number 15 ...

Page 24: ...able Kit on page 21 for more Cable Kit spare part information 13 3 inch AG FHD WLED TouchScreen display assembly 737696 001 13 3 inch AG HD WLED TouchScreen display assembly 737697 001 2 Heat sink includes 3 captive screws and replacement thermal material 737216 001 3 RTC battery includes cable and double sided adhesive 740187 001 4 Webcamera microphone module includes double sided adhesive and gr...

Page 25: ...obi 4G Module 704031 006 HP lt4112 LTE HPSA Mobile Broadband Module 723895 006 10 Power button board NOTE The power button board does not include the power button board cable The power button board cable is included in the Cable Kit spare part number 742103 001 See Cable Kit on page 21 for more Cable Kit spare part information 736889 001 NOTE The power button board does not include the power butto...

Page 26: ...em but without WWAN capability 738498 001 NFC module antenna not illustrated 738259 001 14 NFC module includes double sided adhesive 736886 001 NOTE The NFC module does not include the NFC module cable The NFC module cable is included in the Cable Kit spare part number 742103 001 See Cable Kit on page 21 for more Cable Kit spare part information 15 Card reader board NOTE The card reader board does...

Page 27: ...42101 001 For use only on tablet models not equipped with WWAN capability includes WLAN antenna cables and transceivers 742100 001 Keyboard base major components Item Component Spare part number 1 Top cover For use in Belgium Denmark Finland France Germany Italy Norway Portugal Switzerland Singapore and the United Kingdom 742388 001 For use in the Netherlands Russia and Saudi Arabia 742387 001 2a ...

Page 28: ...t NOTE The USB board does not include the USB board cable The USB board cable is included in the Cable Kit spare part number 742103 001 See Cable Kit on page 21 for more Cable Kit spare part information 742106 001 6 I O board 742108 001 7 HDMI USB board includes HDMI port and USB port NOTE The HDMI USB board does not include the HDMI USB board cable The HDMI USB board cable is included in the Cabl...

Page 29: ...module cable 3 Power button board cable 4 Volume button board cable 5 TouchScreen board cable 6 NFC module cable 7 Audio power board cable 8 Docking connector board cable 9 Docking connector board cable 10 Digital card reader board cable 11 Display panel cable 12 TouchPad cable 13 Docking board ribbon cable Cable Kit 21 ...

Page 30: ...cord 3 pin black 1 83 m For use in Denmark 490371 081 For use in Europe 490371 021 For use in Italy 490371 061 For use in Switzerland 490371 111 For use in the United Kingdom and Singapore 490371 031 Rubber Kit includes 2 rear rubber feet 730888 001 Screw Kit 742109 001 22 Chapter 3 Illustrated parts catalog ...

Page 31: ...ber 742103 001 See Cable Kit on page 21 for more Cable Kit spare part information 736887 001 Audio power connector board includes audio jack and power connector NOTE The audio power connector board does not include the audio power connector board cable The audio power connector board cable is included in the Cable Kit spare part number 742103 001 See Cable Kit on page 21 for more Cable Kit spare p...

Page 32: ...38498 001 System board equipped with an Intel Core i3 4012Y 1 50 GHz processor 3 00 MB L3 cache dual core 4 5 W 4 GB of system memory a graphics subsystem with UMA memory and the Linux operating system but without WWAN capability includes replacement thermal material 738498 501 System board equipped with an Intel Core i3 4012Y 1 50 GHz processor 3 00 MB L3 cache dual core 4 5 W 4 GB of system memo...

Page 33: ...d cable and TouchPad 742110 041 Keyboard for use in Germany includes backlight cable keyboard cable and TouchPad 742110 051 Keyboard for use in France includes backlight cable keyboard cable and TouchPad 742110 061 Keyboard for use in Italy includes backlight cable keyboard cable and TouchPad 742110 131 Keyboard for use in Portugal includes backlight cable keyboard cable and TouchPad 742110 171 Ke...

Page 34: ...4 5 W 4 GB of system memory a graphics subsystem with UMA memory the Linux operating system and with WWAN capability includes replacement thermal material 746490 501 System board equipped with an Intel Core i5 4202Y 1 60 GHz processor 3 00 MB L3 cache dual core 4 5 W 4 GB of system memory a graphics subsystem with UMA memory the Windows 8 Standard operating system and with WWAN capability includes...

Page 35: ... the reassembly process Improper cable placement can damage the tablet Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snag...

Page 36: ...ponents as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking acro...

Page 37: ... to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use cond...

Page 38: ...n the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissip...

Page 39: ...some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the tablet place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure ...

Page 40: ...he drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid ex...

Page 41: ...tainer The following table shows how humidity affects the electrostatic voltage levels generated by different activities CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing ...

Page 42: ... proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field servic...

Page 43: ...nd other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material handling packages Nonconductive plastic bags tubes or boxes Metal tote boxes Electrostatic voltage levels and protective materials The following tab...

Page 44: ...FHD WLED TouchScreen display assembly 737696 001 13 3 inch AG HD WLED TouchScreen display assembly 737697 001 Before disassembling the tablet follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3...

Page 45: ...cover 1 and then swing it up and back 2 until the left and right edges detach from the display assembly 6 Remove the back cover 3 7 Remove the back cover Reverse this procedure to install the back cover Tablet battery Description Spare part number 3 cell 33 Wh 3 05 Ah Li ion battery for use only in the tablet includes cable 723997 006 Before removing the tablet battery follow these steps 1 Turn of...

Page 46: ...PM2 0 3 0 screws 1 and the three Phillips PM2 0 2 5 broad head screws 2 that secure the battery to the display assembly 2 Release the battery 3 by lifting it and sliding it slightly to the left 3 Disconnect the battery cable 4 from the system board 4 Remove the tablet battery 5 Reverse this procedure to install the tablet battery Proximity sensor module Description Spare part number Proximity sens...

Page 47: ...e proximity sensor module cable 1 from the system board 2 Remove the Phillips PM2 0 3 0 screw 2 that secures the proximity sensor module to the display assembly 3 Remove the proximity sensor module 3 and cable Reverse this procedure to install the proximity sensor module Webcamera microphone module Description Spare part number Webcamera microphone module includes double sided adhesive and groundi...

Page 48: ...emove the tablet battery see Tablet battery on page 37 Remove the webcamera microphone module 1 Detach the grounding tape 1 that secures the webcamera microphone module to the display assembly 2 Disconnect the webcamera microphone module cable 2 from the system board 3 Detach the webcamera microphone module 3 from the display assembly The webcamera microphone module is attached to the display asse...

Page 49: ...om the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 36 5 Remove the tablet battery see Tablet battery on page 37 Remove the solid state drive 1 Remove the Phillips PM2 0 3 0 screw 1 that secures the solid state drive to the system board The solid state drive tilts up 2 Remove the solid state dri...

Page 50: ...onnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 36 5 Remove the tablet battery see Tablet battery on page 37 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module NOTE The WLAN antenna cable labeled 1 connects to the WLAN modul...

Page 51: ...e NOTE If the WLAN antenna cables are not connected to the terminals on the WLAN module protective sleeves should be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module Removal and replacement procedures 43 ...

Page 52: ... see Tablet battery on page 37 Remove the WWAN module 1 Disconnect the WWAN antenna cables 1 from the terminals on the WWAN module NOTE The WWAN antenna cable labeled 5 connects to the WWAN module Main terminal labeled 5 The WWAN antenna cable labeled 6 connects to the WWAN module Aux GPS terminal labeled 6 2 Remove the Phillips PM2 0 2 5 broad head screw 2 that secures the WWAN module to the syst...

Page 53: ...Reverse this procedure to install the WWAN module Removal and replacement procedures 45 ...

Page 54: ...the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 36 5 Remove the tablet battery see Tablet battery on page 37 Remove the power button board 1 Release the zero insertion force ZIF connector 1 to which the power button board cable is attached and then disconnect the power button board cable from the system board 2 Remove ...

Page 55: ...en the three Phillips captive screws 1 that secure the heat sink to the system board 2 Remove the heat sink 2 NOTE Due to the adhesive quality of the thermal material located between the heat sink and the system board components it may be necessary to move the heat sink from side to side to detach it NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the sy...

Page 56: ...he tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 36 5 Remove the tablet battery see Tablet battery on page 37 6 Remove the heat sink see Heat sink on page 46 Remove the RTC battery 1 Disconnect the RTC ba...

Page 57: ...lume button board follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 36 5 Remove the tablet batte...

Page 58: ...3 Remove the volume button board 3 Reverse this procedure to install the volume button board 50 Chapter 5 Removal and replacement preliminary requirements ...

Page 59: ...power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 36 5 Remove the tablet battery see Tablet battery on page 37 Remove the TouchScreen board 1 Release the two TouchScreen board ZIF connectors 1 and 2 to which the display panel TouchScreen cables are attached and then disconnect the display panel TouchScreen cables from the To...

Page 60: ...evices from the tablet 4 Remove the back cover see Back cover on page 36 5 Remove the tablet battery see Tablet battery on page 37 Remove the NFC module 1 Release the audio power connector board ZIF connector 1 to which the NFC module cable is attached and then disconnect the NFC module cable from the audio power connector board 2 Release the NFC module ZIF connector 2 to which the NFC antenna cab...

Page 61: ...onnect all external devices from the tablet 4 Remove the back cover see Back cover on page 36 5 Remove the tablet battery see Tablet battery on page 37 Remove the audio power connector board 1 Release the audio power connector board ZIF connector 1 to which the NFC module cable is attached and then disconnect the NFC module cable from the audio power connector board 2 Release the system board ZIF ...

Page 62: ...lugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 36 5 Remove the tablet battery see Tablet battery on page 37 Remove the vibrator module 1 Disconnect the vibrator module cable 1 from the system board 2 Release the vibrator module 2 from the clip molded into the display assembly 3 Remove the vibrator module and c...

Page 63: ...e the tablet battery see Tablet battery on page 37 Remove the docking connector board 1 Disconnect the vibrator module cable 1 from the docking connector board 2 Release the system board ZIF connector 2 to which the longer docking connector board cable is attached and then disconnect the longer docking connector board cable from the system board 3 Detach the two pieces of grounding tape 3 that sec...

Page 64: ...7 Remove the docking connector board 7 and cables Reverse this procedure to install the docking connector board 56 Chapter 5 Removal and replacement preliminary requirements ...

Page 65: ...et 4 Remove the back cover see Back cover on page 36 5 Remove the tablet battery see Tablet battery on page 37 Remove the display panel cable 1 Release the adhesive strip 1 that secures the display panel cable connector to the display assembly 2 Use the display panel cable connector bar 2 to disconnect the display panel cable 3 from the display panel 3 Disconnect the display panel cable 4 from the...

Page 66: ...ing system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 36 5 Remove the tablet battery see Tablet battery on page 37 Remove the card reader board 1 Release the system board ZIF connector 1 to which the card reader board cable is attached and then disconnect the ca...

Page 67: ...ces from the tablet 4 Remove the back cover see Back cover on page 36 and then remove the following components a Tablet battery see Tablet battery on page 37 b Audio power connector board see Audio power connector board on page 53 c Docking connector board see Docking connecter board on page 54 d Card reader board see Card reader board on page 57 Remove the speakers 1 Release the speaker cables 1 ...

Page 68: ...xternal devices from the tablet 4 Remove the back cover see Back cover on page 36 and then remove the following components a Tablet battery see Tablet battery on page 37 b Proximity sensor module see Proximity sensor module on page 38 c Webcamera microphone module see Webcamera microphone module on page 39 d WWAN module see WWAN module on page 44 e Volume button board see Volume button board on pa...

Page 69: ... 3 from the display assembly The wireless antenna transceivers are attached to the display assembly with double sided adhesive Reverse this procedure to install the wireless antenna cables and transceivers Removal and replacement procedures 61 ...

Page 70: ... 4 5 W the Windows 8 Standard operating system and with WWAN capability 746489 501 Equipped with an Intel Core i3 4012Y 1 50 GHz processor 3 00 MB L3 cache dual core 4 5 W the Linux operating system and with WWAN capability 746489 001 Equipped with an Intel Core i3 4012Y 1 50 GHz processor 3 00 MB L3 cache dual core 4 5 W the Windows 8 Professional operating system but without WWAN capability 7384...

Page 71: ...ble 5 Audio power connector board cable 6 Webcamera microphone module cable 7 Docking connector board cable 8 Display panel cable 9 Card reader board cable 10 Volume button board cable 11 RTC battery cable 2 Remove the three Phillips PM2 0 2 3 screws 1 that secure the system board to the display assembly 3 Remove the system board 2 Removal and replacement procedures 63 ...

Page 72: ...Reverse this procedure to install the system board 64 Chapter 5 Removal and replacement preliminary requirements ...

Page 73: ...Before disassembling the keyboard base follow these steps 1 Turn off the tablet and keyboard base If you are unsure whether the tablet and keyboard base are off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet and keyboard base by unplugging the power cord from the tablet and keyboard base 3 Disconnect the tablet from th...

Page 74: ... bottom cover see Bottom cover on page 65 Remove the I O board 1 Disconnect the battery cable 1 from the I O board 2 Release the ZIF connector 2 to which the USB board cable is attached and then disconnect the USB board cable from the I O board 3 Release the ZIF connector 3 to which the HDMI USB board cable is attached and then disconnect the HDMI USB board cable from the I O board 4 Release the Z...

Page 75: ...6 Remove the I O board 2 Reverse this procedure to install the I O board Removal and replacement procedures 67 ...

Page 76: ... 2 Disconnect the power from the tablet and keyboard base by unplugging the power cord from the tablet and keyboard base 3 Disconnect the tablet from the keyboard base 4 Remove the bottom cover see Bottom cover on page 65 5 Remove the I O board see I O board on page 66 Remove the TouchPad 1 Remove the six Phillips PM2 0 3 25 screws 1 that secure the TouchPad to the keyboard base 2 Remove the Touch...

Page 77: ...bottom cover see Bottom cover on page 65 5 Remove the I O board see I O board on page 66 6 Remove the TouchPad see TouchPad on page 68 WARNING To reduce potential safety issues use only the battery provided with the keyboard base a replacement battery provided by HP or a compatible battery purchased from HP CAUTION Removing a battery that is the sole power source for the tablet can cause loss of i...

Page 78: ...t down through the operating system 2 Disconnect the power from the tablet and keyboard base by unplugging the power cord from the tablet and keyboard base 3 Disconnect the tablet from the keyboard base 4 Remove the bottom cover see Bottom cover on page 65 Remove the power connector cable 1 Disconnect the power connector cable 1 from the USB board 2 Release the power connector cable from the retai...

Page 79: ...n and then shut it down through the operating system 2 Disconnect the power from the tablet and keyboard base by unplugging the power cord from the tablet and keyboard base 3 Disconnect the tablet from the keyboard base 4 Remove the bottom cover see Bottom cover on page 65 and then remove the following components a I O board see I O board on page 66 b TouchPad see TouchPad on page 68 c Keyboard ba...

Page 80: ...Phillips PM2 0 2 0 screws 3 that secure the USB board to the keyboard base 4 Remove the USB board 4 and cable Reverse this procedure to install the USB board 72 Chapter 5 Removal and replacement preliminary requirements ...

Page 81: ... and keyboard base 3 Disconnect the tablet from the keyboard base 4 Remove the bottom cover see Bottom cover on page 65 and then remove the following components a I O board see I O board on page 66 b TouchPad see TouchPad on page 68 c Keyboard base battery see Keyboard base battery on page 69 d Power connector cable and bracket see Power connector cable on page 70 Remove the HDMI USB board 1 Detac...

Page 82: ...yboard base by unplugging the power cord from the tablet and keyboard base 3 Disconnect the tablet from the keyboard base 4 Remove the bottom cover see Bottom cover on page 65 and then remove the following components a I O board see I O board on page 66 b TouchPad see TouchPad on page 68 c Keyboard base battery see Keyboard base battery on page 69 Remove the hinge assembly 1 Disconnect the hinge a...

Page 83: ...ermany 742110 041 For use in Italy 742110 061 For use in the Netherlands 742110 B31 For use in Portugal 742110 131 For use in Russia 742110 251 For use in Saudi Arabia 742110 171 For use in Switzerland 742110 BG1 For use in the United Kingdom and Singapore 742110 031 Top cover for use in Belgium Denmark Finland France Germany Italy Norway Portugal Switzerland Singapore and the United Kingdom 74238...

Page 84: ...O board see I O board on page 66 b TouchPad see TouchPad on page 68 c Keyboard base battery see Keyboard base battery on page 69 5 Detach the hinge assembly cables from the keyboard shield see Hinge assembly on page 74 The hinge assembly cables are attached to the keyboard shield with double sided adhesive Remove the keyboard 1 Release the ZIF connector 1 to which the keyboard cable is attached an...

Page 85: ...rd to the top cover NOTE As the keyboard shield is being removed make sure the keyboard cable 1 routes smoothly through opening 2 in the keyboard shield 4 Remove the keyboard shield 3 5 Remove the keyboard 4 Reverse this procedure to install the keyboard shield and keyboard Keyboard 77 ...

Page 86: ...of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on t...

Page 87: ... more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instru...

Page 88: ... to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only 1 Go to http www hp com 2 Click Support Drivers and then click the Drivers Software tab 3 Enter the product name in the text box and then click ...

Page 89: ... 06 in Height 19 90 cm 0 78 in Weight lowest weight configuration 2 07 kg 4 56 lb Input power Operating voltage and current 19 5 V dc 2 31 A 45 W 19 5 V dc 3 33 A 65 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity non condensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ...

Page 90: ...res the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory 2 As you add hardware and software programs create system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a speci...

Page 91: ...For more information and steps for enabling Windows File History see Help and Support From the Start screen type h and then select Help and Support Creating recovery media and backups 83 ...

Page 92: ...u use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub Be sure that the computer is connected to AC power before you begin creating the recovery media The creation process can take up to an hour or more Do not interrupt the creation process If necessary you can exit the program ...

Page 93: ...rivers and Applications Reinstall option in HP Recovery Manager For more information see Recovering using HP Recovery Manager on page 86 If you want to recover the computer s original factory partitioning and content you can choose the System Recovery option from the HP Recovery media For more information see Recovering using HP Recovery Manager on page 86 If you have replaced the hard drive you c...

Page 94: ...ptions menu 4 Select Reset your PC and then follow the on screen instructions To use the Start screen 1 From the Start screen point to the upper right or lower right corner of the screen to reveal the charms 2 Click Settings 3 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Scroll the right side choices down to display Remove ...

Page 95: ...y The HP Recovery partition select models only allows you to perform a minimized image recovery without the need for recovery discs or a recovery USB flash drive This type of recovery can only be used if the hard drive is still working To start HP Recovery Manager from the HP Recovery partition 1 Press f11 while the computer boots or Press and hold f11 as you press the power button 2 Choose your k...

Page 96: ...ving the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space IMPORTANT Removing the HP Recovery partition means you can no longer use Windows Refresh the Windows Remove everything and reinstall Windows option or the HP Recovery Manager option for minimized image recovery Create HP Recovery media before removing the Recovery ...

Page 97: ...approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standar...

Page 98: ...ble cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings ap...

Page 99: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 91 ...

Page 100: ...2 D display assembly spare part numbers 24 display components 5 display panel assembly spare part numbers 16 display panel cable illustrated 21 removal 57 display panel product description 1 docking connector 9 docking connector board removal 54 spare part number 18 23 54 docking port 8 drives preventing damage 32 E edge components 7 electrostatic discharge 27 32 equipment guidelines 30 35 esc key...

Page 101: ...nel 1 Ethernet 1 external media cards 2 graphics 1 memory module 1 microphone 1 operating system 3 optical drive 1 ports 2 power requirements 2 processors 1 product name 1 security 3 sensors 2 serviceability 3 storage 1 video 1 wireless 1 product name 1 proximity sensor module removal 38 spare part number 17 23 38 R release latch 9 removal replacement procedures 35 65 right side components 14 RJ45...

Page 102: ...spare part number 17 24 49 W webcamera light location 5 webcamera location 5 webcamera microphone module removal 39 spare part number 16 24 39 Windows button 5 Windows key 10 wireless antenna location 5 removal 60 spare part number 19 23 60 Wireless Antenna Kit spare part number 19 23 wireless light 11 wireless product description 1 WLAN module removal 42 spare part numbers 17 23 42 workstation gu...

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