HP Spectre x360, Maintenance And Service Manual

Page 1: ...onvertible PC model numbers 13 4000 through 4099 and 13 4100 through 4199 and HP Spectre Pro x360 Convertible PC Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ...ss warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition September 2015 Document Part Number 824524 001 Product notice This guide describes features that are common to most models Some features may not be available on y...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ...moval and replacement preliminary requirements 23 Tools required 23 Service considerations 23 Plastic parts 23 Cables and connectors 23 Grounding guidelines 24 Electrostatic discharge damage 24 Packaging and transporting guidelines 25 Workstation guidelines 25 5 Removal and replacement procedures 27 Unlocking the device and disabling Always On Remote Management select HP devices only 27 Bottom cov...

Page 6: ...up Utility BIOS 55 Updating the BIOS 55 Determining the BIOS version 55 Downloading a BIOS update 56 9 Using HP PC Hardware Diagnostics UEFI Windows 8 57 Downloading HP PC Hardware Diagnostics UEFI to a USB device 58 10 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI Windows 7 59 Starting Setup Utility BIOS 59 Updating the BIOS 59 Determining the BIOS version 59 Downloading a BIOS upd...

Page 7: ...oot order 74 Removing the HP Recovery partition select models only 74 14 Backing up restoring and recovering Windows 7 75 Creating backups 75 Creating recovery media to recover the original system 75 What you need to know 75 Creating the recovery media 76 Creating system restore points 76 What you need to know 76 Creating a system restore point 76 Backing up system and personal information 77 Tips...

Page 8: ... Volatility 81 Non volatile memory usage 83 Questions and answers 85 16 Power cord set requirements 87 Requirements for all countries 87 Requirements for specific countries and regions 87 17 Recycling 89 Index 90 viii ...

Page 9: ...cache dual core 15 W Intel Core i5 6200U 2 30 GHz SC turbo up to 2 80 GHz processor 1866 MHz FSB 4 00 MB L3 cache dual core 15 W Intel Core i7 5600U 2 60 GHz SC turbo up to 3 00 GHz processor 1600 MHz FSB 4 00 MB L2 cache dual core 15 W Intel Core i7 5500U 2 40 GHz SC turbo up to 3 00 GHz processor 1600 MHz FSB 4 00 MB L2 cache dual core 15 W Intel Core i5 5300U 2 30 GHz SC turbo up to 2 90 GHz pr...

Page 10: ... 1600 dual channel Supports 8192 MB 256 MB 4 16 4PCs and 4096 MB 128 MB 2 32 4PCs configurations Primary storage Support for single PCIe SATA M2 solid state drive configuration as storage scope M2 2260 2280 DS solid state drive in the following configurations 512 GB solid state drive supporting three level cell TLC 256 GB solid state drive supporting TLC 128 GB solid state drive supporting TLC Sup...

Page 11: ...Intel Dual Band Wireless AC 7265 802 11 ac 2 2 WiFi Bluetooth 4 0 Combo Adapter Intel Dual Band Wireless N 7265BN 802 11 b g n 2 2 WiFi Bluetooth 4 0 Combo Adapter Intel Dual Band Wireless AC 7265 802 11 ac 2 2 WiFi BT 4 0 Combo Adapter Intel Dual Band Wireless N 7265BN 802 11 a b g n 2 2 WiFi Bluetooth 4 0 Combo Adapter External media cards HP multiformat Micro Digital Media Reader Slot with push...

Page 12: ...PFC RC 3 wire 4 5 mm Support for a 3 cell 56 WHr 4 96 AHr Li ion battery includes cable Security Support for Trusted Platform Module 1 2 TPM Operating system Preinstalled Windows 10 and Windows 8 1 Preinstalled Windows 8 1 Chinese 64 bit only available with PRC Country Loc Windows 8 1 Emerging Markets 64 bit available only in Africa English Asia Pacific Russia Saudi Arabia and Turkey Windows 8 1 M...

Page 13: ...ertible PC HP Spectre Pro x360 Convertible PC Operating system continued Windows 8 Professional 64 bit Windows 7 Enterprise 64 bit Windows 7 Enterprise 32 bit Windows 7 Professional 64 bit Serviceability End user replaceable part AC adapter 5 ...

Page 14: ...ideo conference and chat online using streaming video To use the webcam Windows 10 Type camera in the taskbar search box and then select Camera Windows 8 Access HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app Windows 7 Select Start All Programs Communication and Chat HP WebCam 5 Internal display switch Turns off the display and initiates ...

Page 15: ...hen select HP Documentation Windows 8 or Windows 7 Select the HP Support Assistant app on the Start screen select My computer and then select User guides Keys Item Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Displays system information when pressed in combination with the esc key 3 Windows key Returns you to the Start screen from...

Page 16: ...lock light On Caps lock is on which switches the keys to all capital letters 2 Mute light Amber Computer sound is off Off Computer sound is on Speakers Component Description Speakers Produce sound 8 Chapter 2 External component identification ...

Page 17: ... zone Reads your finger gestures to move the pointer or activate items on the screen 2 TouchPad left button Functions like the left button on an external mouse 3 TouchPad right button Functions like the right button on an external mouse TouchPad 9 ...

Page 18: ...internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 USB 3 0 charging powered port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub Standard USB ports will not charge all USB devices or will charge using a low current Some USB devices require power and require you to use a powe...

Page 19: ...rt button and then select Power Options 6 Power light On The computer is on Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and other components Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power 7 Memory card reader Reads optional memory cards that enable you to store manage...

Page 20: ...equire you to use a powered port NOTE USB charging ports can also charge select models of cell phones and MP3 players even when the computer is off 6 Audio out headphone Audio in microphone jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices N...

Page 21: ...Item Component Description Select the HP Support Assistant app on the Start screen select My computer and then select User guides Right side 13 ...

Page 22: ...ect the country or region and then follow the on screen instructions Locating the serial number product number and model number The product name 1 serial number 2 product number 3 warranty information 4 and model name 5 are located on the bottom of the computer You may need this information when you travel internationally or when you contact support 14 Chapter 3 Illustrated parts catalog ...

Page 23: ...Computer major components Computer major components 15 ...

Page 24: ...ew 2560 1440 UWVA 2 55 mm in natural silver finish for use only on computers with model numbers 13 4000 through 13 4099 801496 001 13 3 in FHD WLED BrightView 1920 1080 UWVA 2 55 mm in natural silver finish for use only on computers with model numbers 13 4000 through 13 4099 801495 001 2 Top cover In ash silver finish for use only on computers with model numbers 13 4100 through 13 4199 and equippe...

Page 25: ... 041 For use in Greece 801508 151 For use in Italy 801508 061 For use in the Netherlands 801508 B31 For use in Portugal 801508 131 For use in Russia 801508 251 For use in Saudi Arabia 801508 171 For use in South Korea 801508 AD1 For use in Spain 801508 071 For use in Turkey 801508 141 For use in the United Kingdom and Singapore 801508 031 For use in the United States 801508 001 In natural silver f...

Page 26: ... L3 cache dual core 15 W 8 0 GB of system memory and a non Windows operating system 828824 001 Equipped with an Intel Core i7 6500U 2 50 GHz SC turbo up to 3 10 GHz processor 1866 MHz FSB 4 00 MB L3 cache dual core 15 W 8 0 GB of system memory and the Windows 10 or Windows 8 Professional operating system 828825 601 Equipped with an Intel Core i7 6500U 2 50 GHz SC turbo up to 3 10 GHz processor 186...

Page 27: ... Intel Core i7 5600U 2 60 GHz SC turbo up to 3 00 GHz processor 1600 MHz FSB 4 00 MB L2 cache dual core 15 W 8 0 GB of system memory and a non Windows operating system 808445 001 Equipped with an Intel Core i5 5300U 2 30 GHz SC turbo up to 2 90 GHz processor 1600 MHz FSB 3 00 MB L2 cache dual core 15 W 8 0 GB of system memory and the Windows 10 or Windows 8 Professional operating system 808444 601...

Page 28: ...te drive supporting MLC 813147 001 180 GB M2 SATA3 solid state drive supporting MLC 808446 001 128 GB M2 SATA3 solid state drive supporting MLC 813146 001 12 WLAN module For use only on HP Spectre x360 Convertible PC computer models Intel Dual Band Wireless AC 7265 802 11 ac 2 2 WiFi Bluetooth 4 0 Combo Adapter 793840 005 Intel Dual Band Wireless AC 7265 802 11 ac 2 2 WiFi Bluetooth 4 0 Combo Adap...

Page 29: ...to VGA adapter 701943 001 HP RJ45 to USB adapter dongle 539614 001 Power cord 3 pin black 1 83 m For use on all computer models For use in Australia 490371 011 For use in Denmark 490371 081 For use in Europe 490371 021 For use in North America 490371 001 For use in the People s Republic of China 490371 AA1 For use in South Korea 490371 AD1 For use in Switzerland 490371 111 For use in the United Ki...

Page 30: ... use in Israel 755530 BB1 For use in the People s Republic of China 755530 AA1 For use in South Korea 755530 AD1 For use in Switzerland 755530 111 For use in the United Kingdom and Singapore 755530 031 Power cord for use only in Japan 2 pin black 1 00 m 762689 291 Screw Kit 801500 001 22 Chapter 3 Illustrated parts catalog ...

Page 31: ...assembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the tablet be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the tablet Cables must be handled with extreme care to avoid damage A...

Page 32: ... Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows ho...

Page 33: ... to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use cond...

Page 34: ...n the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissip...

Page 35: ...cure BIOS level lock and can also securely erase internal drives except for encrypted self encrypting drives The HP Touchpoint Manager website http www hptouchpointmanager com provides access to the AORM lock feature The device must be unlocked using an authorized PIN from the same website before you can access HP Computer Setup and start the Windows operating system IMPORTANT A service agent cann...

Page 36: ... computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer Remove the bottom cover 1 Close the computer 2 Turn the computer upside down with the front toward you 3 Remove the two Torx5 T5M2 0 8 0 screws 1 and the...

Page 37: ... the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 28 WARNING To reduce potential safety issues use only the battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP CAUTION Removing a battery that is the sole power source for the computer can cause loss ...

Page 38: ...ter models Intel Dual Band Wireless AC 7265 802 11 ac 2 2 WiFi Bluetooth 4 0 Combo Adapter 756749 005 Intel Dual Band Wireless N 7265BN 802 11 a b g n 2 2 WiFi Bluetooth 4 0 Combo Adapter 756748 005 CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your c...

Page 39: ...dule NOTE The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1 The WLAN antenna cable labeled 2 connects to the WLAN module Aux terminal labeled 2 2 Remove the Phillips PM2 0 2 7 screw 2 that secures the WLAN module to the top cover The WLAN module tilts up 3 Remove the WLAN module 3 by pulling the module away from the slot at an angle NOTE If the WLAN antenna cable...

Page 40: ...6 001 Before removing the solid state drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging t...

Page 41: ...r and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the fan follow these...

Page 42: ...ation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Disconnect the battery cable from the system board see Bat...

Page 43: ...Pad follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Remove the battery se...

Page 44: ...ve the five Phillips PM1 5 2 3 screws 2 that secure the TouchPad to the top cover 3 Remove the TouchPad and cable Reverse this procedure to install the TouchPad 36 Chapter 5 Removal and replacement procedures ...

Page 45: ...ter on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Remove the battery see Battery on page 29 6 Remove the speakers see Speakers on page 34 Remove the card reader board 1 Release the ZIF connector 1...

Page 46: ... the Windows 10 or Windows 8 Professional operating system 828827 601 Equipped with an Intel Core i5 6200U 2 30 GHz SC turbo up to 2 80 GHz processor 1866 MHz FSB 4 00 MB L3 cache dual core 15 W 4 0 GB of system memory and a non Windows operating system 828827 001 For use only on computers with model numbers 13 4000 through 13 4099 Equipped with an Intel Core i5 5200U 2 20 GHz SC turbo up to 2 70 ...

Page 47: ...perating system 808443 501 Equipped with an Intel Core i5 5300U 2 30 GHz SC turbo up to 2 90 GHz processor 1600 MHz FSB 3 00 MB L2 cache dual core 15 W 4 0 GB of system memory and a non Windows operating system 808443 001 For use only on HP Spectre x360 Convertible PC computer models Equipped with an Intel Core i7 5500U 2 40 GHz SC turbo up to 3 00 GHz processor 1600 MHz FSB 4 00 MB L2 cache dual ...

Page 48: ...abeled 2 3 Release the ZIF connector 3 to which the display panel cable is attached and then disconnect the display panel cable from the system board 4 Disconnect the power connector cable 4 from the system board 5 Disconnect the speaker cables 1 from the system board 6 Release the ZIF connector 2 to which the keyboard backlight cable is attached and then disconnect the keyboard backlight cable fr...

Page 49: ...m board 10 Remove the Phillips PM2 0 2 6 broad head screw 1 and the Phillips PM2 0 2 7 screw 2 that secure the system board to the top cover 11 Lift the front edge system board 3 until it rests at an angle 12 Remove the system board 4 by sliding it up and forward at an angle Reverse this procedure to install the system board System board 41 ...

Page 50: ... Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 28 and then remove the following components a Remove the battery see Battery on page 29 b Remove the fan see Fan on page 33 c Remove the syste...

Page 51: ...mbers 13 4100 through 13 4199 For use in Belgium 833714 A41 For use in the Netherlands 833714 B31 For use in Canada 833714 DB1 For use in Portugal 833714 131 For use in the Czech Republic and Slovakia 833714 FL1 For use in Russia 833714 251 For use in Denmark Finland and Norway 833714 DH1 For use in Saudi Arabia 833714 171 For use in France 833714 051 For use in South Korea 833714 AD1 For use in G...

Page 52: ...e PC computer models For use in Israel 801508 BB1 For use in Japan 801508 291 In natural silver finish for use only on HP Spectre x360 Convertible PC computer models with model numbers 13 4000 through 13 4099 For use in Latin America 801508 161 For use in Switzerland 801508 BG1 Before removing the keyboard follow these steps 1 Turn off the computer If you are unsure whether the computer is off or ...

Page 53: ...2 Remove the keyboard shields 1 3 Remove the keyboard 2 Reverse this procedure to install the keyboard Keyboard 45 ...

Page 54: ...4199 and equipped with an Intel Core i 7 6550U Intel Core i 7 6500U or Intel Core i 5 6200U processor 828822 001 13 3 in QHD WLED BrightView 2560 1440 UWVA 2 55 mm in natural silver finish for use only on computers with model numbers 13 4000 through 13 4099 801496 001 13 3 in FHD WLED BrightView 1920 1080 UWVA 2 55 mm in natural silver finish for use only on computers with model numbers 13 4000 th...

Page 55: ... Remove the four Phillips PM2 5 4 1 screws 1 that secure the display assembly to the top cover 5 Slide the display assembly 2 forward until the display hinges 3 clear the top cover 6 Remove the display assembly 4 Reverse this procedure to install the display assembly Display assembly 47 ...

Page 56: ... computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 28 and then remove the following components a Remove the battery see Battery ...

Page 57: ... from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 28 and then remove the following components a Remove the battery see Battery on page 29 b Remove the fan see Fan on page 33 c Remove the system board see System board on page 38 d Remove the display assembly see Display assembly on page 46 Remove the power connector cable 1 R...

Page 58: ... computer from operating properly NOTE To start Setup Utility on convertible computers your computer must be in notebook mode and you must use the keyboard attached to your notebook The on screen keyboard which displays in tablet mode cannot access Setup Utility Computers or tablets with keyboards Turn on or restart the computer quickly press esc and then press f10 Tablets without keyboards 1 Turn...

Page 59: ...eliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or init...

Page 60: ...tains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Synchronizing a tablet and keyboard select products only For a tablet with a detachabl...

Page 61: ...rt BIOS Computers or tablets with keyboards Turn on or restart the computer quickly press esc Tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Windows button 2 Press or tap f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive NO...

Page 62: ... select Run Download any version of UEFI for a specific product 1 Go to http www hp com support and then select your country The HP Support page is displayed 2 Click Drivers Downloads 3 In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section follow...

Page 63: ...press f10 Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS...

Page 64: ...re it to the BIOS version currently installed on your computer If the update is more recent than your BIOS make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of...

Page 65: ... on screen keyboard which displays in tablet mode cannot access the Setup Utility To start HP PC Hardware Diagnostics UEFI 1 Start Setup Utility by turning on or restarting the computer and then quickly pressing the esc key 2 Press or tap f2 The BIOS searches 3 places for the diagnostic tools in the following order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to ...

Page 66: ...dware Diagnostics and then select Run Option 2 Support and Drivers pages Provide downloads for a specific product for earlier and later versions 1 Go to http www hp com 2 Point to Support located at the top of the page and then click Download Drivers 3 In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer model...

Page 67: ...can prevent the computer from operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether av...

Page 68: ...ocate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrat...

Page 69: ...hich displays in tablet mode cannot access the Setup Utility To start HP PC Hardware Diagnostics UEFI 1 Start Setup Utility by turning on or restarting the computer and then quickly pressing the esc key 2 Press or tap f2 The BIOS searches 3 places for the diagnostic tools in the following order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downl...

Page 70: ...C Hardware Diagnostics section and then select Run Download any version of UEFI for a specific product 1 Go to http www hp com support and then select your country The HP Support page is displayed 2 Click Drivers Downloads 3 In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer model and then select your operat...

Page 71: ...hase voltage not exceeding 240 V rms NOTE The computer operating voltage and current can be found on the system regulatory label Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft t...

Page 72: ...lowing methods of creating recovery media and backups are available on select products only Choose the available method according to your computer model Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where...

Page 73: ...DVD R DVD R DVD R DL or DVD R DL discs Do not use rewritable discs such as CD RW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive If your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you...

Page 74: ...l application or driver Type recovery in the taskbar search box select HP Recovery Manager select Reinstall drivers and or applications and then follow the on screen instructions If you want to recover the Windows partition to original factory content you can choose the System Recovery option from the HP Recovery partition select products only or use the HP Recovery media For more information see ...

Page 75: ... computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work you can obtain recovery media for your system from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions IMPORTANT HP ...

Page 76: ...or tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume down button then select f11 or Turn on or restart the tablet and then quickly hold down the Windows button then select f11 2 Select Troubleshoot from the boot options menu 3 Select Recovery Manager and then follow the on screen instructions Using HP Recovery media to recover You can use HP Recovery med...

Page 77: ...tart the tablet and then quickly hold down the Windows button then select f9 3 Select the optical drive or USB flash drive from which you want to boot 4 Follow the on screen instructions Removing the HP Recovery partition select products only HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space IMPORTANT After you remove the HP Recovery partition ...

Page 78: ...method according to your computer model Use HP Recovery Manager after you successfully set up the computer to create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Reco...

Page 79: ...ewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive If your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs or you can obtain recovery discs for ...

Page 80: ... Reinstall and then follow the on screen instructions On select models if you want to reset your computer using a minimized image you can choose the HP Minimized Image Recovery option from the HP Recovery partition or HP Recovery media Minimized Image Recovery installs only drivers and hardware enabling applications Other applications included in the image continue to be available for installation...

Page 81: ...contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you want to retain Using HP Recovery media you can choose from one of the following recovery options NOTE Only the opti...

Page 82: ...ection for an optical drive or a USB flash drive To change the boot order 1 Insert the HP Recovery media 2 Start Computer Setup Turn on or restart the computer quickly press esc and then press f9 for boot options 3 Select the optical drive or USB flash drive from which you want to boot 4 Follow the on screen instructions Removing the HP Recovery partition select models only HP Recovery Manager sof...

Page 83: ...em in a safe place HP Recovery Manager examines the computer and determines the required storage capacity for the flash drive or the number of blank DVD discs that will be required Use DVD R DVD R DVD R DL DVD R DL discs or a flash drive Do not use rewriteable discs such as CD RW DVD RW double layer DVD RW and BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software...

Page 84: ...to from a digital camera and then restore the computer to the state it was on the previous day the photo remains on the computer However if you install photo viewing software and then restore your computer to the state it was on the previous day the software will be uninstalled and you won t be able to use it What you need to know If you restore to a restore point and then change your mind you can...

Page 85: ...e screen image To copy only the active window press alt prt sc To copy the entire screen press prt sc 3 Open a word processing document or graphics editing program and then select Edit Paste The screen image is added to the document 4 Save and print the document What you need to know You can back up your information to an optional external hard drive a flash drive a network drive or discs Connect ...

Page 86: ...lier date and time To restore to a previous system restore point when the computer was running correctly 1 Select Start Control Panel System and Security System 2 In the left pane click System Protection 3 Click the System Protection tab 4 Click System Restore and follow the on screen instructions Restoring specific files If files are accidentally deleted from the hard disk and they can no longer ...

Page 87: ... users only All hardware related drivers and software are re installed but other software applications are not Do not interrupt the process until it is complete otherwise the recovery will fail Recovering using HP Recovery partition select models only The HP Recovery partition select models only allows you to restore your system without the need for recovery discs or a recovery flash drive This ty...

Page 88: ... 80 3 Press f9 at system bootup 4 Select the optical drive or the flash drive 5 Follow the on screen instructions Changing the computer boot order To change the boot order for recovery discs 1 Restart the computer 2 Press esc while the computer is restarting and then press f9 for boot options 3 Select Internal CD DVD ROM Drive from the boot options window To change the boot order for a recovery fl...

Page 89: ...product support pages at www hp com 1 Follow steps a through I below to restore the nonvolatile memory that can contain personal data Restoring or re programming nonvolatile memory that does not store personal data is neither necessary nor recommended a Enter BIOS F10 Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press the ESC key to display the s...

Page 90: ...ain the storage drive or clear the contents of the drive a Hard Disk Drive HDD Clear the HDD contents by using the HP Disk Sanitizer utility or a third party application that ideally is U S Department of Defense DOD 5220 22 M approved To run HP Disk Sanitizer enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press ESC to display the start u...

Page 91: ...nonfunctional Keyboard ROM 64 KBytes not customer accessible No Yes Stores firmware code keyboard mouse battery management Programmed at the factory Code is updated when the system BIOS is updated A utility is required for writing data to this memory and is available on the HP websit e Writing data to this ROM in an inappropriate manner can render the PC nonfunctional DIMM Serial Presence Detect S...

Page 92: ...e or local applications registered by an administrator to have access to the space The Intel chipset is configured to enforce hardware protection to block all direct read write access to this area An Intel utility is required for updating the fir mware Only firmware updates digitally signed by Intel can be applied using this utility Bluetooth flash 2 MBits No Yes Stores Bluetooth configuration and...

Page 93: ...File then select Restore defaults c Follow the on screen instructions d Select File save changes and exit then press Enter 2 What kind of configuration data is stored on the DIMM Serial Presence Detect SPD memory module How would this data be written The DIMM SPD memory contains information about the memory module such as size serial number data width speed timing voltage and thermal information T...

Page 94: ...he PC back to factory defaults The process of resetting the CMOS will return certain system settings to factory default but will not reset many of the system data and configuration defaults to their default settings To return these system data and configuration defaults to default settings refer to question and answer 1 and follow the instructions for returning the BIOS settings to factory default...

Page 95: ... approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standa...

Page 96: ...ble cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings ap...

Page 97: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 89 ...

Page 98: ...restoring 78 display assembly removal 46 spare part numbers 46 display components 6 display panel product description 2 display switch 6 DisplayPort 12 E electrostatic discharge 24 equipment guidelines 26 esc key 7 external media cards product description 3 F fan removal 33 spare part numbers 20 33 fn key 7 G graphics product description 1 2 grounding guidelines 24 guidelines equipment 26 groundin...

Page 99: ...cs 71 system 73 USB flash drive 74 using HP Recovery media 71 recovery discs 75 recovery media 75 creating 71 creating using HP Recovery Manager 71 recovery partition removing 74 recovery system 79 removal replacement procedures 27 restore points 76 restoring the original system creating recovery media 75 right side components 12 RJ45 to USB adapter dongle spare part number 21 S Screw Kit spare pa...

Page 100: ...Windows tools 72 wireless antenna location 6 wireless product description 3 WLAN antenna location 6 WLAN module removal 30 spare part numbers 20 30 workstation guidelines 25 92 Index ...