HP StorageWorks X5000, Release Note

Page 1: ...s cover HP ProLiant Storage Servers and Data Protection Storage Servers running editions of Microsoft Windows Storage Server 2003 SP1 For storage servers running Windows Storage Server 2003 R2 see the HP ProLiant release notes part number 5697 6073 Part number 378129 401 Tenth edition October 2006 ...

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Page 3: ...ge Servers or Data Protection Storage Servers DPSS that are supported by these release notes Table 1 Servers released with WSS 2003 SP1 or lower Upgrade OS HP ProLiant storage server WSS 2003 Express OS ML110 ML110 G2 320GB only WSS 2003 Workgroup OS DL100 DL100 G2 ML110 G2 ML310 G3 WSS 2003 Standard OS DL100 G2 DL100 G2 DPSS ML310 G3 DPSS ML350 G4 ML350 G4p ML370 G4 DL380 G3 DL380 G4 DL380 G4 DPS...

Page 4: ...to categories These categories are Critcal issues page 5 Service Release 6 2 installation page 5 Microsoft Windows Server 2003 Service Pack 1 page 9 Storage server Web User Interface page 11 Configuration page 20 Exchange databases page 22 NFS clients and Services for NFS page 24 Clustering page 28 Application Help page 29 Domain and workgroup settings page 29 Additional applications and utilities...

Page 5: ...e Telnet service missing after SP1 installation Description On all HP ProLiant Storage Server and StorageWorks NAS models the Telnet service can get uninstalled after installing Microsoft Server 2003 Service Pack 1 The uninstallation of the Telnet service is caused by a system name of 15 or more characters and the service is not listed in Service Control Manager Once the Telnet service is uninstal...

Page 6: ... 2 Microsoft hotfix feature tree Issue User intervention required during installation of SMS v2 01 on HP ProLiant DL100 G2 servers with the IMB v3 0 driver Description During installation of the Server Management System v2 01 on DL100 G2 servers the IMB v3 0 driver sometimes displays a security warning stating the driver does not have digital signature Workaround Accepting the warning message by c...

Page 7: ...ly under investigation Workaround Ensure that hotfix KB896718 KB840141 is bundled as part of KB96718 is not selected for installation during the Service Release setup if the Remote Storage Windows component is already installed on the storage server If hotfix KB840141 is already installed on the storage server do not add the Remote Storage Windows component to the system through the Microsoft Add ...

Page 8: ...hree parts to the component specific entries 1 Component to be installed 2 Test for availability 3 Installation results For example Information Installing the Selected Features of 21 9 2006 11 37 42 Proliant System Smart Components cp006489 Information test for file availability of D hp PSP cp006489 exe 21 9 2006 11 37 42 1 Information Installation Detail for cp006489 exe 21 9 2006 11 37 55 The op...

Page 9: ...l Manager Once the Telnet service is uninstalled it cannot be reinstalled Workaround Use a system name of 14 characters or less before installing Service Pack 1 so as to not uninstall the service Issue Quest Consolidator 5 0 installation fails when installed on systems with Microsoft Windows Server 2003 Service Pack 1 Description Installation of Quest Consolidator 5 0 on storage server systems tha...

Page 10: ... uninstalling Microsoft Windows Server 2003 Service Pack 1 Description After enabling the Windows Update Automatic Update from the Service Release feature on certain ProLiant Storage Servers the Windows Update Automatic Update can get disabled if Microsoft Windows Server 2003 Service Pack 1 is uninstalled NOTE HP does not recommend and Microsoft does not support uninstalling Service Pack 1 Workaro...

Page 11: ...lick and choose Properties 3 In the Log On tab change credentials to Local System Account 4 Restart the service Storage server Web User Interface This section provides additional information on using the WebUI Storage server Web User Interface Issue iLO settings on the ML310 G3 Storage Server cannot be updated properly through the WebUI Description Using the HP ProLiant ML310 G3 Storage Server Web...

Page 12: ... length of the URL generated on this page which goes beyond 2083 characters max URL length for Internet Explorer Workaround Open the WebUI choose Shares Shares then select the share name and click Properties Issue WebUI fails to function in some non English modes Description After installing MUI packages using the Service Release DVD and changing the user language to a non English language on the ...

Page 13: ...iles and folders within the drive before formatting the drive Issue Volume mount fails when drive letter is reused Description When changing the mount point of a volume through the WebUI while the volume is in use the WebUI does not give any indication that the volume is currently being used and forces a mount point change For example if Microsoft Windows Explorer is currently browsed to a folder ...

Page 14: ...ys Unable to complete your request error window Description Accessing Secure Path Manager through the WebUI Secure Path Manager page may return an Unable to complete your request due to added security features error dialog box and a Security Alert dialog box These dialog boxes are benign and are caused by the WebUI pointing to Secure Path Manager unsecured HTTP port 2301 instead of the required Se...

Page 15: ... format the partition or volume the Disks page of the WebUI displays the partition or volume as 0 MB even though Logical Disk Manager reports the volume to be the correct size Workaround Format the volume or partition and then refresh the WebUI Issue Format fails on disks with no volume mount point or drive letter Description On a newly created partition or dynamic volume if you do not mount or as...

Page 16: ...his situation the WebUI overwrites the previously created group without informing you that a group with the specified name already exists Workaround Make sure to specify a unique name for each file screening group Issue WebUI allows only once per day scheduling of shadow copies Description Opening the WebUI and selecting Disks Shadow Copies New does not allow a more granular scheduling of shadow c...

Page 17: ...s may be used at any given time Improper exiting from a session can result in the sessions becoming consumed Workaround To close inactive or orphaned Terminal Service sessions log in to the NAS server console as administrator and terminate the sessions and processes using Terminal Services Manager via Start Programs Administrative Tools Issue Disabled network cards not visible in the WebUI Descrip...

Page 18: ...the newly identified management port Issue Managing NTFS mount points Description There is currently no facility for managing NTFS mount points in the WebUI Workaround To create or manage NTFS mount points you must use Remote Desktop To start Remote Desktop select Maintenance Remote Desktop on the navigation menu Issue Volume mount points are improperly displayed on Volume page Description By desi...

Page 19: ...ormation Services 4 Click the storage server machine name 5 Click the Default FTP site tab 6 Right click the name of the share to delete 7 Click Delete If the orphaned share was also an HTTP share 1 Click the Management Console icon found on the desktop 2 Click Core Operating System 3 Click Internet Information Services 4 Click the storage server machine name 5 Click the Shares tab 6 Right click t...

Page 20: ...ations a KB840141 b Storage Manager 2 Reboot 3 Navigate to c hpnas components storagemanager 4 Install Storage Manager with English and Japanese selected 5 Install KB840141 Issue Array Configuration Utility in the WebUI fails to start Description When accessing the WebUI Array Configuration Utility ACU from the Array Management page the ACU fails to start correctly Workaround Terminal service into...

Page 21: ...ager In this case it is an incorrect error Check the event logs for other services that may be reporting a failed condition Issue Hardware RAID drive letter setup on DL100 G2 storage server Description The DON T ERASE partition may have both a drive letter and a mount point configured This is not by design and may cause the data disk to not be formatted or have a drive letter Workaround Manually r...

Page 22: ...bases Issue Exchange System Manager All Tasks option not available Description If the Exchange System Manager is open when installing the Feature Pack or the Exchange server you may receive an error stating that the Exchange System Manager should be closed The All Tasks command is not available in the drop down menu that displays when a storage group in Exchange System Manager is right clicked Wor...

Page 23: ...cation is not a fixed drive Workaround This issue and the associated work around are discussed in the Microsoft KB article 839211 at http support microsoft com id 839211 Issue Microsoft Exchange Information Store has to be restarted after doing a configuration update using the Feature Pack Description After doing a configuration update using the Microsoft Windows Storage Server 2003 Feature Pack t...

Page 24: ... for this issue is available from HP Support If you are not using SFU 3 5 disable the Server for NFS service by accessing the Services Management Console and setting the startup type to disabled in the properties Issue Windows Services for NFS 3 0 and case sensitivity Description Accessing case insensitive files through an NFS share to UNIX clients Workaround Ensure the following policy is disable...

Page 25: ...e buffer size Increase the buffer size by changing the mount options to mount o rsize 32768 wsize 32768 server share mount If the NFS client is in a hung state the client may need to be rebooted and the NFS server service may need to be restarted on the storage server To restart the NFS server service on the storage server do the following 1 Open a command prompt 2 Type net stop nfssvc 3 Type net ...

Page 26: ...nts created on another disk already mounted on a drive letter Mount points enable the administrator to mount many disk devices under a single drive letter creating the appearance and behavior of a larger disk drive with a contiguous namespace However the Microsoft Services for NFS Server does not yet support the functionality of mount points Workaround All logical disks to be used for NFS sharing ...

Page 27: ...cription According to the POSIX standard a file has permissions that include bits to set a UID setuid and to set a GID setgid when the file is executed If either or both bits are set on a file and a process executes that file the process gains the UID or GID of the file When used carefully this mechanism allows a non privileged user to execute programs that run with the higher privileges of the fi...

Page 28: ...ters for volumes on each of the cluster nodes For additional information see the Microsoft article at http support microsoft com default aspx scid kb en us Q304736 Issue Evicting a cluster node removes the services for NFS cluster aware ability Description If you evict a cluster node and then decide to add it back to the cluster you see the message This software update for clustering has already r...

Page 29: ...d then click Help Help Topics Domain and workgroup settings This section describes domain and workgroup settings issues Domain and workgroup settings Issue Cannot create or modify file and directory ACLs on the NAS system within Windows NT 4 0 domains or workgroup environments Description Administrators within a Windows NT 4 0 domain or workgroup environment may not be able to create or modify any...

Page 30: ...erred method for installing SP1 is by using the latest HP ProLiant Storage Server Service Release SR5 6 or later Run Command View EVA on the storage server to increase the size of a presented EVA LUN Run the Microsoft Diskpart tool to add the additional space to the volume NOTE Additional information on how to extend the partition of a cluster shared disk can be viewed at http support microsoft co...

Page 31: ...e StorageWorks NAS 500s and 1500s Storage Servers The SNMP extension agent is repeatedly calling the snmp exe service causing the CPU load The Adaptec SNMP extension agent is mainly used to monitor the Adaptec RAID controller Workaround HP engineers are working with Adaptec to correct the problem and make the fix available as soon as possible In the meantime disable the Adaptec SNMP extension agen...

Page 32: ...n a timely manner Workaround Restart the AdaptecStorageManagerAgent service after ensuring that the system has a valid IP address Issue Cannot open Local User and Group console from NAS Management Console Description After changing the system name on certain storage servers the Local Users and Groups snap in is inaccessible from the NAS Management Console Workaround Select Start Settings Control P...

Page 33: ...running the Storage Manager components Restart auto protect when finished Issue Write cache disabled on ML110 G1 ML110 G2 DL100 DL100 G2 ML350 G4p and ML310 G3 Description The Adaptec 2410SA 2420SA and 2610SA controllers contain cache memory that may be used for read ahead or write back Enabling the write back cache improves performance by allowing the operating system to assume the write made it ...

Page 34: ...screen condition occurs when the HP NAS server is restarted after the SP1 installation At that point the NAS server no longer operates The following customer bulletin contains further details and affected products http h20000 www2 hp com bizsupport TechSupport Document jsp objectID PSD_CB0204W Workaround HP highly recommends that you install Windows Server 2003 SP1 using the SR5 6 software To lear...

Page 35: ...tration tool does not see If these physical disks are allocated to DPM the volumes will be removed with no warning about data loss given to the user Workaround Always click the Rescan option before adding new disks to DPM Issue DON T ERASE disk can be added to the DPM storage pool Description The DON T ERASE disk is displayed in the list of disks that can be added to the storage pool in DPM The DO...

Page 36: ...0s 2000s ProLiant Storage Server ML110 and DL100 models only Uninstall Storage Manager and all related hotfixes prior to deploying the DPM agent with the NAS system Without the Storage Manager update Storage Manager and DPM File Agent cannot coexist on a server at this time Storage Manager can be reinstalled after uninstalling the DPM agent from the files located in the c hpnas Components folder F...

Page 37: ... Workgroup and Express editions do not complete successfully due to known issues in the restore process The restore process can restart the storage server continuously after displaying the message Processing final stage of ProLiant Storage Server installation in Japanese On the Express edition the Quick Restore process completes with the data drive partitions not being created correctly Workaround...

Page 38: ... image files are deleted the Quick Restore process works properly Issue DVD ROM does not have a drive letter Description Following a non data destructive Quick Restore of the ML110 G2 the DVD ROM is not assigned a drive letter Workaround Open the Disk Manager in Windows and assign or reassign drive letters Issue Quick Restore does not reconfigure a default RAID1 RAIDset on the operating system dri...

Page 39: ...alled see the user guide for your storage server To upgrade a storage server to Windows Storage Server 2003 R2 see the HP ProLiant Windows Storage Server R2 upgrade guide Supersedes history Version 5 6 released January 2006 Effective date October 2 2006 Storage Server with Windows Storage Server 2003 SP1 release notes 39 ...