Hughes Network HUGHES DW6000, User Manual

Page 1: ...1033294 0001 Revision A 04 8 06 03 Draft User Guide DW6000 ...

Page 2: ...ll trademarks marks names or product names referenced in this publication are the property of their respective owners and Hughes Network Systems Inc neither endorses nor otherwise sponsors any such products or services referred to herein Safety information Notes cautions and warnings defined as follows are used throughout this guide to help you become familiar with possible safety and equipment ha...

Page 3: ...rticular Article 810 15 which covers proper installation and grounding of television receiving equipment as well as to Article 820 33 which specifies that the satellite dish antenna cable ground shall be connected to the grounding system of the building as close to the point of cable entry as practical These codes require proper grounding of the metal structure of the outdoor satellite dish antenn...

Page 4: ...iv EU DECLARATION ...

Page 5: ...elp Menu 17 myDIRECWAY 17 Registration 18 Configuring network settings and e mail 19 Configuring Windows for a DW6000 with a static IP address 19 Windows 98SEor ME 21 Windows 2000 22 Windows XP 25 Configuring Windows when DHCP is enabled 27 Windows 98SE and ME 27 Windows 2000 29 Windows XP 31 Configuring a DW6000 with a static IP address on a MacIntosh System 33 Configuring a DW6000 with a static ...

Page 6: ...vi ...

Page 7: ... the following requirements before proceeding Ethernet interface including configured NIC installed on at least one computer See Chapter 3 for information about configuring operating system network settings Analog telephone line if not using satellite based commissioning SBC for system installation If you are connecting the DW6000 to a network you must install and configure an Ethernet hub Before ...

Page 8: ...unts All of these things along with the Gateway IP address and subnet mask affect how you configure your operating system network properties Read Chapter 3 to learn more If you need more information about your service offering refer to the materials you have already received regarding your service offering or reviewed when you placed your order If you have further questions call your service provi...

Page 9: ...DW6000 installation and components 3 Customer and payment information The next screen asks you to input your customer and payment information Figure 2 Customer and payment information ...

Page 10: ...ounts Confirmation and Gateway IP address The final screen displays the site ID and your Gateway IP address and subnet mask Record these on the front cover of this manual Notice the screen refers to terminal IP address and terminal subnet mask Do not be confused by this minor difference in terminology The items refer to the Gateway IP address and subnet mask Figure 3 Service offerings Figure 4 Reg...

Page 11: ...w CAUTION Keep the DW6000 in a well ventilated space Do not place anything on top of it Doing so may reduce heat dissipation and cause operational problems or damage the unit Do not install near any heat sources such as radiators heat registers stoves or other apparatus including amplifiers that produce heat Never unplug the power cord from the DW6000 while it is powered on Always disconnect the p...

Page 12: ...may decide that an older 10Mbps Ethernet connection will meet your needs However if the users on your network will share large files or play computer games you may wish to install a 100Mbps Ethernet hub Some hubs enable the network to use both speeds Cat5 Category 5 Ethernet cable is the minimum recommended and supports Fast Ethernet 100Mbps If you think that the network or devices on the network ...

Page 13: ...not readily accessible to children The two way antenna assembly must be installed at least 5 feet 1 5 meters above ground level or any nearby surface on which a person could sit or stand CAUTION The two way antenna assembly emits radio frequency energy when in the transmit mode Unplug indoor power connection before performing maintenance or adding upgrades to any antenna components To avoid risk o...

Page 14: ...8 DW6000 installation and components ...

Page 15: ...ntinuously If they are not power cycle the DW6000 by unplugging the power cord from the wall outlet or surge protector waiting 10 seconds and plugging it back in If the User Interface is still not accessible check the Ethernet cable connection from the computer to the DW6000 Check that the power adapter is securely attached to the receive and DW6000 Also check the computer s network configuration ...

Page 16: ... check that your computer is configured to obtain IP addresses automatically If not follow the instructions in Chapter 3 Configuring network settings and e mail to configure DHCP to obtain addresses automatically Restart the computer and try accessing the User Interface again If you cannot access the User Interface try to ping the DW6000 to confirm it is connected to the network and functioning 1 ...

Page 17: ...tion is working properly System info provides information such as the DW6000 IP address subnet mask site ID and what features are enabled Print out the System info page The page will be useful if you contact technical support Links The links consist of the following View System Status shows the same screen as when you click on the System Status indicator View Help Topics provides an extensive help...

Page 18: ...atus reports the operational status of the DW6000 Clicking on the blue status message displays an explanation of the RxCode status code Frames received reports the number of frames received Frames with Errors reports the number of frames received with errors A nonzero value indicates a problem with receiving Bad Key Frames indicates error in keys A nonzero value indicates a problem with receiving ...

Page 19: ...age displays an explanation of the RxCode status code Number of successful transmissions reports the number of frames sent Number of failed transmissions reports the number of frames that could not be send A nonzero value indicates a problem with transmitting Number of packets submitted for transmission indicates total number of packets submitted for transmission Figure 10 Transmission Info screen...

Page 20: ...000 on the computers connected to the DW6000 Site ID Site identification number Satellite section Longitude displays the satellite s longitude Receive Polarization polarization orientation which is either horizontal or vertical Software Configuration section Turbo Page NAT and DHCP are enabled or disabled as per a customer s service offering and cannot be changed by the customer Network Address Tr...

Page 21: ...er Interface A screen with a Test button appears 2 Click Test A message will appear informing you if the test was successful If the connectivity test fails check the DW6000 configuration via the System Information page If the connectivity test succeeds try pinging the NOC Router Address from the computer This address can be obtained from the System Information page If this succeeds skip to the Int...

Page 22: ...ing a different Web server does not succeed try pinging the address 198 77 116 8 If you cannot ping the address contact your service provider for technical support If you are a business customer contact your System Administrator If you can ping the address check the DNS Server settings in your operating system information In Windows for example the menu is accessed via Programs Settings Control Pa...

Page 23: ...access the DW6000 Web interface Ping doesn t work also The information on this page will help you if for some reason you have problems accessing the User Interface in the future To access the page click on the Troubleshooting entry on the Help Menu and then click on the entry myDIRECWAY If it is part of your service plan you can click on myDIRECWAY to go to myDIRECWAY com Members get access to a v...

Page 24: ... on the Next button in each screen to click through all screens Input information as requested The first three screens are shown below as examples Note The nest to last screen will have a Submit button instead of a Next button The last screen will prompt you to select a Restart button to reboot the DW6000 Figure 15 Initial registration screen Figure 16 Choose the type of service plan Figure 17 Aut...

Page 25: ...guring a DW6000 with a static IP address on a MacIntosh System on page 34 To configure your e mail follow the instructions in Configuring DIRECWAY e mail on page 36 To activate the e mail accounts provided in your service agreement go to myDIRECWAY com If you purchased your DIRECWAY system through one of our Value Added Resellers please contact your provider to establish your e mail accounts You m...

Page 26: ...nformation page of the User Interface You would also have written this on the front of this manual during registration Default Gateway This is the IP address of the Gateway and is also available on the System Information page of the User Interface You would have also written this on the front of this manual at the end of registration ...

Page 27: ...n tab See Figure 18 3 Select the TCP IP protocol that is bound to the NIC that connects to the DW6000 and select Properties In Figure 18 it is TCP IP Intel R Pro 100VE Network Connection Your system may display different NIC information The TCP IP Properties box opens to the IP Address tab See Figure 19 Figure 18 Network dialog with Configuration tab Figure 19 TCP IP Properties ...

Page 28: ...Select Add 8 Select the DNS Configuration tab and verify the following settings a Make sure Enable DNS is selected b The Domain Name should be direcpc com c Under DNS Server Search Order you should see 198 77 116 8 If you do not type it in the box and select Add 9 Select OK when finished to close the TCP IP Properties box 10 Select OK again to close the Network dialog box 11 Select Yes in the wind...

Page 29: ... Enter an appropriate IP Address from the range of available IP addresses as explained on page 19 6 Enter 255 255 255 0 for the subnet mask 7 Enter the Gateway IP address 8 Enter 198 77 116 8 for the Preferred DNS server field See Figure 9 9 Select OK to save and close Internet Protocol TCP IP Properties 10 Select close again to save and close Local Area Connection Properties 11 Reboot the PC if n...

Page 30: ...24 Configuring network settings and e mail Figure 23 Local Area Connection Properties Figure 24 TCP IP Properties ...

Page 31: ...adapters will be displayed A Local Area Connection must be listed under LAN or High Speed Internet If not the network is not installed correctly 3 Right select the Local Area Connection icon that represents the Network adapter that connects the computer to the DW6000 and select Properties See Figure 26 Note If the Local Area Connection icon appears with a red X then check your connections The red ...

Page 32: ...available IP address and the appropriate Subnet Mask for your network in the fields provided Enter the IP address of the DW6000 for the Default Gateway Enter 198 77 116 8 for the Preferred DNS server field See Figure 28 6 Select OK to close the open dialog boxes and finish the configuration 7 Restart the computer even if Windows does not require you to do so This will ensure that the network setti...

Page 33: ...E 1 On the client computer go to Start Settings Control Panel and double click Network See Figure 29 Note On Windows ME computers choose View All Control Panel Options to see the Network icon 2 A list of network components will be displayed See Figure 30 Figure 29 Control Panel Figure 30 Network window ...

Page 34: ...e Gateway tab Remove any installed gateways by selecting them and selecting Remove See Figure 32 6 Select the Disable DNS radio button on the DNS Configuration tab 7 Select OK to accept the updates for the TCP IP properties 8 Select OK to close the list of network components Windows may request the installation CD ROM to complete updating the TCP IP settings 9 Restart the computer if it does not d...

Page 35: ...ot the network is not installed correctly 3 Right click the Local Area Connection icon that represents the network adapter that connects the computer to the DW6000 and select Properties The Local Area Connections Properties window appears See Figure 34 4 Ensure that the Client for Microsoft Networks and Internet Protocol TCP IP are installed and checked If NetBEUI is installed uninstall it Figure ...

Page 36: ...rs See Figure 35 7 Ensure that both Obtain an IP Address Automatically and Obtain DNS Server Address Automatically are selected If not select them 8 Select OK to close the open dialog boxes and finish the configuration 9 Restart the computer even if Windows does not require you to do so This will ensure that the network settings are automatically reset Figure 35 Internet Protocol Properties ...

Page 37: ...Local Area Connection icon appears with a red X then check your connections The red X must not be present in order for you to be successful 4 Ensure that the Client for Microsoft Networks and Internet Protocol TCP IP are installed and checked If NetBEUI is installed uninstall it See Figure 37 5 Select Internet Protocol TCP IP and select Properties See Figure 38 Note Be careful not to uncheck the I...

Page 38: ...32 Configuring network settings and e mail Figure 37 Local Area Connection Properties Figure 38 Internet Protocol Properties ...

Page 39: ...ect System Preferences from the Mac interface The Systems Preference menu appears 2 Select the Network icon The Network screen appears See Figure 40 3 Select the Configure drop down list See Figure 41 4 Select Manually 5 Type the Gateway IP address in the IP Address field 6 Select the Apply Now button The Mac is now configured Figure 39 Mac Systems Preferences menu Figure 40 Mac Network screen Net...

Page 40: ...ct System Preferences from the Mac interface The Systems Preference menu appears 2 Select the Network icon The Network screen appears 3 Select the Configure drop down list See xx 4 Select Using DHCP Notice the IP Address field grays out 5 Select the Apply Now button The Mac is now configured Figure 41 Select Manually from the Configure drop down list Figure 42 Mac Systems Preferences menu Network ...

Page 41: ...Configuring network settings and e mail 35 Figure 43 Mac Network screen Figure 44 Select Manually from the Configure drop down list ...

Page 42: ...e about the type or address of your mail server s please check with your ISP Outlook Express 1 Go to Start Programs Microsoft Outlook Express If this is the first time opening Outlook Express and the Internet Connection Wizard has started skip to Step 3 2 Select Tools Accounts The Internet Account window appears See Figure 45 3 Select Add and select Mail The Internet Connection Wizard appears See ...

Page 43: ...lect Next An E mail Server Names window appears See Figure 48 6 Verify that POP3 is incoming mail server type 7 Enter the address of your incoming mail server in the Incoming mail server field If your e mail account is with DIRECWAY enter pop3 direcway com If your e mail is through some other service check with your e mail provider for the type or address of your mail server Figure 46 Internet Con...

Page 44: ...f your mail server 9 Select Next The Internet Mail Logon window appears See Figure 49 10 Enter the name used to log into the mail server in the Account Name field Note This is almost always the first part of your e mail address i e Jsmith not Jsmith xyz com 11 Enter the password associated with the account name in the Password field 12 Select Next 13 Select Finish 14 Select Close to close the Inte...

Page 45: ...This is usually the first part of your e mail address 12 For the password enter your selected password to log into the mail server 13 Place a check in the Remember Password box to expedite login Note By placing a check in Remember Password box anyone with access to the PC can read and modify your e mail 14 Select Next 15 Select Finish to save settings 16 Select Close Microsoft Outlook 2002 1 Go to...

Page 46: ...ays the first part of your e mail address 8 In SMTP Server Outgoing enter the URL of your outgoing e mail server If your e mail account is through DIRECWAY enter smtp direcway com for your outgoing mail server If you are using some other service contact your e mail service provider for the URL of your SMTP e mail server 9 Select OK Eudora has now been configured Netscape 1 Open Netscape Communicat...

Page 47: ...s window In the Server Name field enter the URL of your incoming mail server If your e mail account is through DIRECWAY enter POP3 direcway com If you are using some other service contact your e mail provider for the URL of your POP3 e mail server 15 Select the drop down menu next to Server Type and Select POP3 16 In the User Name field enter the name used to log into the mail server 17 Select OK ...

Page 48: ...42 Configuring network settings and e mail 4 ...

Page 49: ...dition is preventing reception System The System indicator shows whether the DW6000 is completely operational or not Power The Power indicator shows if the DW6000 is powered on and operating normally Fatal Error Indication If the Power LED is off and one or more of the other LEDs is flashing the unit may have to be replaced First try power cycling the DW6000 by disconnecting the power from the sur...

Page 50: ...n backup software Off no power Off with some other LED flashing fatal error power is on and unit is functioning normally P O W E R System LED Solid blue system operational Off condition preventing full operation Transmit LED Solid blue OK Flashing blue transmitting frames Off condition preventing transmission Receive LED Solid blue OK Flashing blue receiving frames Off condition preventing acquisi...

Page 51: ... DW6000 is powered on and transmitting or receiving data The LAN LED is on The LED blinks off momentarily when frames are transmitted or received The Transmit LED is on The LED blinks off momentarily when frames are transmitted The Receive LED is on The LED blinks on momentarily when frames are received The System LED is on The Power LED is on Problem All five LEDs blink in unison As noted above i...

Page 52: ... LED still does not come on power cycle the DW6000 by unplugging the power cord from the wall outlet or surge protector waiting ten seconds and plugging it back in If the problem persists contact technical support Note Often if the Receive LED is not lit the other LEDs will not be lit either Figure 51 DW6000 power and cable connections Ethernet card AC power cord DC power cord Power supply Etherne...

Page 53: ... to make sure the power cable is securely attached See Figure 51 If securing the power cable does not solve the problem check all cable connections Tighten any that seem loose If the Power LED still does not come on continuously power cycle the DW6000 by unplugging the power cord from the wall outlet or surge protector waiting ten seconds and plugging it back in If the problem persists contact tec...

Page 54: ...dges one on each side of its opening See Figure 53 The DW6000 has six guides that slide along these ridges See Figure 54 Locate the ridges and the two guides at the front of the pedestal base 3 Align the guides with the ridges 4 Gently slide the guides along the ridges until the DW6000 clicks into place S Note If you need to remove the DW6000 from the pedestal base pull up and back on the tab on t...

Page 55: ...DW6000 LEDs and Troubleshooting 49 Figure 53 DW6000 guides Figure 54 Two front guides Figure 55 Pedestal base clip Curved ridges Two front guides Clip ...

Page 56: ...50 DW6000 LEDs and Troubleshooting ...