Hughes Direcway DW6000, User Manual

Page 1: ...1033294 0001 Revision A 9 19 03 User Guide DW6000 High Speed Internet Modem ...

Page 2: ...ll trademarks marks names or product names referenced in this publication are the property of their respective owners and Hughes Network Systems Inc neither endorses nor otherwise sponsors any such products or services referred to herein Safety information Notes cautions and warnings defined as follows are used throughout this guide to help you become familiar with possible safety and equipment ha...

Page 3: ...ompliant 26 Gauge telephone cord and modular plug is provided with this product It is required to be terminated with a plug type 605 or a FCC plug type 6 position for Australia CAUTION To reduce the risk of fire use only No 26 AWG or larger UL Listed or CSA Certified Telecommunication Line Cord The REN is used to determine the number of devices that may be connected to a telephone line Excessive R...

Page 4: ...try continent Satellite Dish Antenna Grounding The outdoor satellite dish antenna used to receive satellite signals and the cable used to connect the satellite dish antenna to the indoor receiving unit are required to comply with local installation codes and the appropriate sections of the National Electric Code NEC and in particular Article 810 15 which covers proper installation and grounding of...

Page 5: ...v ...

Page 6: ...vi ...

Page 7: ...Cannot surf but can access Control Center 26 Check that the unit is commissioned 26 Check receive signal 27 Check transmit signal 27 Check that TCP acceleration is operational 28 Check Network Operations Center NOC connectiv ity 29 Internet Connectivity 31 Check for virus and firewall issues 31 Cannot access the Control Center 32 The DW6000 LEDs 32 Fatal error indication 32 All LEDs off 32 Check t...

Page 8: ...viii ...

Page 9: ...ork It also provides help files The System Control Center is explained in Chapter 2 The DIRECWAY System Control Center on page 7 Note The instructions in this manual also apply to the enterprise class DW6002 The DW6002 includes all DW6000 functionality in addition to being equipped with an internal telephone modem The model number is on the back of the unit Contact information Should you have ques...

Page 10: ...6000 is installed Check the cable requirements in the satellite antenna installation manual for your satellite antenna before you do this You may not service the coaxial cable that runs from the ground block to the satellite antenna or the satellite antenna itself Only certified professional installers are allowed to do that Preventative maintenance Keep the convection cooling vents free from bloc...

Page 11: ...pation and cause operational problems or damage the unit Do not install near any heat sources such as radiators heat registers stoves or other apparatus including amplifiers that produce heat Never unplug the power cord from the DW6000 while it is powered on Always disconnect the power cord from the wall outlet or surge protector Do not place the DW6000 near equipment that produces dust Certain co...

Page 12: ... any nearby surface on which a person could sit or stand Grounding requirement CAUTION The two way antenna assembly emits radio frequency energy when in the transmit mode Unplug indoor power connection before performing maintenance or adding upgrades to any antenna components To avoid risk of injury do not place head or other body parts between feed horn and reflector when system is operational Pr...

Page 13: ...re installed every computer on the network can surf the Internet To learn more about using the DW6000 with a network see Appendix B on page 59 Note Connect multiple home computers and laptops to a single DIRECWAY Internet connection at no additional cost Home networking equipment required but not included For network setup support and configuration contact your network hardware manufacturer and or...

Page 14: ...6 DW6000 installation and components ...

Page 15: ...ration and online documentation Access it to obtain status and status change information if the DW6000 doesn t seem to be functioning properly to find system information for configuring networks or to check system performance If you cannot access the System Control Center refer to Chapter 5 DW6000 Troubleshooting on page 25 Note Each DW6000 s software is updated periodically via satellite link Alw...

Page 16: ...ecwaysupport com 4 Press ENTER The System Control Center Home screen appears Another way to access the Control Center If there is no shortcut on the desktop and www direcwaysupport com doesn t work type http 192 168 0 1 in the Explorer Address or Netscape Location bar and press ENTER The Control Center should appear If you cannot access the Control Center see Chapter 5 DW6000 Troubleshooting on pa...

Page 17: ...blem click on it to display a screen that describes the problem and corresponding help information For more information see System Status on page 10 Links The links consist of the following View System Status shows the same screen as when you click on the System Status indicator View Help Topics provides an extensive help library This guide does not document everything in the System Control Center...

Page 18: ...e transmit data path is operational Clicking on the status message displays corresponding help information Receive Status indicates if the receive data path is operational Clicking on the status message displays corresponding help information Software Download Status indicates whether DW6000 software and configuration is up to date Commission Status indicates if unit is commissioned TCP Accelerati...

Page 19: ...ceive path This may happen in adverse weather conditions or if the receive cable or the antenna has some problem However if a low nonincreasing value is displayed and the system is functioning there is no reason for concern You do not need to do any troubleshooting or contact customer support Bad Key Frames indicates the percentage of received frames that could not be decrypted successfully All da...

Page 20: ...ames transmitted to the satellite Number of Failed Transmissions reports the number of frames that could not be sent A continuously increasing value indicates a problem with transmitting However if a low nonincreasing value is displayed and the system is functioning there is no reason for concern You do not need to do any troubleshooting or contact customer support Number of Packets submitted for ...

Page 21: ...n Longitude displays the satellite s longitude Receive Frequency transponder frequency configured for the DW6000 Receive Polarization polarization orientation which is either horizontal or vertical Router Address IP address of the primary router used to route data sent by the DW6000 Software Configuration section Turbo Page NAT and DHCP are enabled or disabled as per a customer s service offering ...

Page 22: ...t status messages installation troubleshooting and other topics Review it to become familiar with the System Control Center and with the DW6000 Access it by clicking on Help Note Print the answer to the entry in the System Control Center Troubleshooting page I am unable to access the DW6000 System Control Center The information on this page will help you if for some reason you have problems access...

Page 23: ... Power indicator shows if the DW6000 is powered on and operating normally The DW6000 also has two LED indicators on the back panel at the Ethernet port These indicate whether the Ethernet connection is functional and if the port is passing data Fatal Error Indication If the Power LED is off and one or more of the other LEDs is flashing the unit may have to be replaced First try power cycling the D...

Page 24: ... System LED is on The Power LED is on Ethernet port LED operation The DW6000 Ethernet LAN link has two indicators on the rear of the unit on the top of the LAN port The green indicator shows link status The yellow indicator shows traffic speed Figure 17 illustrates the Ethernet link LEDs Note If the Power LED blinks the DW6000 is running the fallback bin This will usually happen when the unit is f...

Page 25: ...g running fallback bin backup software Off no power Off with some other LED flashing fatal error P O W E R S Y S T E M R E C E I V E T R A N S M I T L A N System LED Solid blue system operational Off condition preventing full operation Transmit LED Solid blue OK Flashing blue transmitting frames Off condition preventing transmission Receive LED Solid blue OK Flashing blue receiving frames Off cond...

Page 26: ...18 DW6000 LEDs Operation ...

Page 27: ...re Outlook Express Microsoft Outlook 2000 and 2002 Eudora and Netscape for DIRECWAY e mail accounts Note If you are unsure about the type or address of your mail server s please check with your ISP Outlook Express 1 Go to Start Programs Microsoft Outlook Express If this is the first time opening Outlook Express and the Internet Connection Wizard has started skip to Step 3 2 Select Tools Accounts T...

Page 28: ...n E mail Server Names window appears See Figure 15 6 Verify that POP3 is incoming mail server type 7 Enter the address of your incoming mail server in the Incoming mail server field If your e mail account is with DIRECWAY enter pop3 direcway com If your e mail is through some other service check with your e mail provider for the type or address of your mail server Figure 13 Internet Connection Wiz...

Page 29: ...l server 9 Select Next The Internet Mail Logon window appears See Figure 16 10 Enter the name used to log into the mail server in the Account Name field Note This is almost always the first part of your e mail address i e Jsmith not Jsmith xyz com 11 Enter the password associated with the account name in the Password field 12 Select Next 13 Select Finish 14 Select Close to close the Internet Accou...

Page 30: ...ally the first part of your e mail address 12 For the password enter your selected password to log into the mail server 13 Place a check in the Remember Password box to expedite login Note By placing a check in Remember Password box anyone with access to the PC can read and modify your e mail 14 Select Next 15 Select Finish to save settings 16 Select Close Microsoft Outlook 2002 1 Go to Start Prog...

Page 31: ...rst part of your e mail address 8 In SMTP Server Outgoing enter the URL of your outgoing e mail server If your e mail account is through DIRECWAY enter smtp direcway com for your outgoing mail server If you are using some other service contact your e mail service provider for the URL of your SMTP e mail server 9 Select OK Eudora has now been configured Netscape 1 Open Netscape Communicator 2 From ...

Page 32: ... the Server Name field enter the URL of your incoming mail server If your e mail account is through DIRECWAY enter POP3 direcway com If you are using some other service contact your e mail provider for the URL of your POP3 e mail server 15 Select the drop down menu next to Server Type and Select POP3 16 In the User Name field enter the name used to log into the mail server 17 Select OK to close th...

Page 33: ... 7 Normal LED operation is described in Chapter 3 DW6000 LEDs Operation on page 15 Overview If you cannot surf the Internet but can access the Control Center refer to the troubleshooting procedures in Cannot surf but can access Control Center on page 26 If you cannot access the Control Center refer to the troubleshooting procedures in Cannot access the Control Center on page 32 If you have a devic...

Page 34: ...t Remember if you cannot access the Control Center by clicking on the shortcut or typing www direcwaysupport com in the URL address or location bar try typing http 192 168 0 1 in the bar and pressing Enter Check that the unit is commissioned 1 At the Control Center click on the System Info indicator The System Info screen appears See Figure 17 2 In the DW6000 Information box check the Site ID line...

Page 35: ... Click on the Rx Code Follow the troubleshooting procedure that appears Check transmit signal The DW6000 will not function if satellite signals are not transmitted properly 1 At the Control Center click on the Transmission Info indicator The Transmission Info screen appears See Figure 19 2 In the Transmit Status row check the Tx Code If the Tx Code is Transmitter available for Normal Operation TxC...

Page 36: ...e next troubleshooting step If the message says Disabled TCP Acceleration is disabled Perform the following steps a Power cycle the DW6000 Unplug the AC power cord from the power strip or surge protector wait 10 seconds and plug it back in See Figure 24 on page 33 Then check the TCP Acceleration Status again If it is enabled but you still cannot surf the Internet proceed to the next troubleshooing...

Page 37: ...uter address c In Windows go to Start Run The Run box appears d Type command in the Open field and click OK The Command window appears See Figure 22 e At the prompt type ping followed by a space and the router address and press ENTER For example if the router address is 100 100 100 100 type ping 100 100 100 100 and press ENTER If the ping is successful the message in Figure 22 appears If it fails ...

Page 38: ...30 DW6000 Troubleshooting Figure 21 Connectivity Test Figure 22 Successful ping Figure 23 Failed ping ...

Page 39: ... 4 Click Advanced The Advanced TCP IP Settings window appears 5 Click Add in the Default Gateways box A TCP IP Gateway Address screen appears 6 Type 198 77 116 8 in the Gateway field and click Add The address is added to the Default Gateways list 7 Click OK to close all the windows 8 Now try accessing or pinging the DIRECWAY Internet server or other Web servers again You should be successful If th...

Page 40: ...d and usable and whether there is receive or transmit activity Transmit The Transmit indicator shows whether the DW6000 can transmit or is transmitting or if some condition is preventing transmission Receive The Receive indicator shows whether the DW6000 has acquired the correct outroute is receiving or if some condition is preventing reception System The System indicator shows whether the DW6000 ...

Page 41: ... it works the power sources are functional Call customer support for assistance Check the LAN LED Check the LAN LED If it is lit proceed to the next troubleshooting step If it is not lit perform the following steps 1 Check that the Ethernet cable is connected to the DW6000 LAN port and to the computer s Ethernet port 2 If the LAN LED is still not lit power cycle the DW6000 by unplugging the power ...

Page 42: ...ther computer If the Power and LAN LEDs are lit the problem is with your computer If they are not lit contact customer support LAN LED is lit If the LAN LED is lit disconnect the Ethernet cable The LAN LED will either stay lit or go dark Follow the appropriate instructions below If LAN LED stays lit If the LAN LED stays lit power cycle both the DW6000 and the computer by unplugging the power cords...

Page 43: ... LAN Settings window appears d Make sure all checkboxes are unchecked e Click on OK to close all windows You should now be able to access the Control Center If you cannot contact customer support Device other than computer connected to DW6000 If a device other than a computer is connected to the DW6000 the Control Center is probably never accessible However you can still use the LED indicators to ...

Page 44: ... on Check to make sure the power cable is securely attached See Figure 24 If securing the power cable does not solve the problem check all cable connections Tighten any that seem loose If the Power LED still does not come on continuously power cycle the DW6000 by unplugging the power cord from the wall outlet or surge protector waiting ten seconds and plugging it back in If the problem persists co...

Page 45: ... in the other Orient them as shown in Figure 25 The Power LED will be at the bottom 2 The pedestal base has two curved ridges one on each side of its opening See Figure 26 The DW6000 has six guides that slide along these ridges See Figure 27 Locate the ridges and the two guides at the front of the pedestal base 3 Align the guides with the ridges 4 Gently slide the guides along the ridges until the...

Page 46: ...38 DW6000 Troubleshooting Figure 26 DW6000 guides Figure 27 Two front guides Figure 28 Pedestal base clip Curved ridges Two front guides Clip ...

Page 47: ...e service As of this printing the 48 continental states and Puerto Rico are covered by the service Check our Web site www myDIRECWAY com to see the current coverage area 2 Can I use the same dish for my DIRECWAY service and my DIRECTV services Yes the system has an upgrade kit that you can install on your existing dish in order to receive DIRECTV services 3 Why is there a requirement that the sate...

Page 48: ...s could only be made by satellite maintenance personnel Your ACP equipped system can enter a test mode and initiate an automatic cross pol test session between your satellite dish and the Network Operations Center NOC The test is performed by firmware in the satellite equipment not on your PC Since your PC is not involved the test cannot compromise the security of your system If your equipment fai...

Page 49: ...ter to the DIRECWAY modem 11 Can I run DIRECWAY on a small network Yes you can connect multiple home computers and laptops to a single DIRECWAY Internet connection at no additional cost Home networking equipment may be required and is not included with your DIRECWAY System For network setup support and configuration contact your network hardware manufacturer and or operating system software develo...

Page 50: ...ccess information from your corporate LAN you can enable your VPN client keeping in mind that you will see a reduction in throughput At this time HUGHES does not endorse or support any VPN products Customers that run VPN products do so at their own risk and will not receive any support from HUGHES regarding troubleshooting configuring optimizing or maintaining a VPN connection 2 Why does the servi...

Page 51: ...ou are using a Windows system follow the instructions in Configuring Windows when DHCP is enabled on page 50 If you are using a MacIntosh system follow the instructions in Configuring a MacIntosh when DHCP is enabled on page 57 If you are using the DW6000 with a network you must have already installed an Ethernet hub or wireless base station network interface cards NICs in the computers that will ...

Page 52: ...d to your DW6000 It is available on the System Information page of the System Control Center You would also have written this on the Quick Start Guide during registration Default Gateway This is the IP address of the DW6000 and is also available on the System Information page of the System Control Center You would have also written this on the Quick Start Guide at the end of registration Windows 9...

Page 53: ...le IP addresses See page 44 for more details do not use the ones in the examples 5 In the Subnet Mask field enter the appropriate value as explained on page 44 6 Select the Gateway tab Enter the DW6000 IP Address in the New Gateway field See Figure 31 7 Select Add Figure 30 TCP IP Properties Figure 31 Enter DW6000 IP address ...

Page 54: ... Select OK when finished to close the TCP IP Properties box 10 Select OK again to close the Network dialog box 11 Select Yes in the window that appears to restart the computer Windows 2000 1 Select Start Settings Control Panel 2 Select the Network and Dialup Connections icon See Figure 32 3 Right select the Local Area Connection that connects to the DW6000 and select Properties See Figure 33 Figur...

Page 55: ...ailable IP addresses as explained on page 44 6 Enter 255 255 255 0 for the subnet mask 7 Enter the DW6000 IP address as the Default Gateway 8 Enter 198 77 116 8 for the Preferred DNS server field See Figure 9 9 Select OK to save and close Internet Protocol TCP IP Properties 10 Select close again to save and close Local Area Connection Properties 11 Reboot the PC if necessary Figure 34 Local Area C...

Page 56: ...pters will be displayed A Local Area Connection must be listed under LAN or High Speed Internet If not the network is not installed correctly 3 Right select the Local Area Connection icon that represents the Network adapter that connects the computer to the DW6000 and select Properties See Figure 37 Note If the Local Area Connection icon appears with a red X then check your connections The red X m...

Page 57: ...ilable IP address and the appropriate Subnet Mask for your network in the fields provided Enter the IP address of the DW6000 for the Default Gateway Enter 198 77 116 8 for the Preferred DNS server field See Figure 39 6 Select OK to close the open dialog boxes and finish the configuration 7 Restart the computer even if Windows does not require you to do so This will ensure that the network settings...

Page 58: ... On the client computer go to Start Settings Control Panel and double click Network See Figure 40 Note On Windows ME computers choose View All Control Panel Options to see the Network icon 2 A list of network components will be displayed See Figure 41 Figure 40 Control Panel Figure 41 Network window ...

Page 59: ...ateway tab Remove any installed gateways by selecting them and selecting Remove See Figure 43 6 Select the Disable DNS radio button on the DNS Configuration tab 7 Select OK to accept the updates for the TCP IP properties 8 Select OK to close the list of network components Windows may request the installation CD ROM to complete updating the TCP IP settings 9 Restart the computer if it does not do s...

Page 60: ...the network is not installed correctly 3 Right click the Local Area Connection icon that represents the network adapter that connects the computer to the DW6000 and select Properties The Local Area Connections Properties window appears See Figure 45 4 Ensure that the Client for Microsoft Networks and Internet Protocol TCP IP are installed and checked If NetBEUI is installed uninstall it Figure 44 ...

Page 61: ...See Figure 46 7 Ensure that both Obtain an IP Address Automatically and Obtain DNS Server Address Automatically are selected If not select them 8 Select OK to close the open dialog boxes and finish the configuration 9 Restart the computer even if Windows does not require you to do so This will ensure that the network settings are automatically reset Figure 46 Internet Protocol Properties ...

Page 62: ...al Area Connection icon appears with a red X then check your connections The red X must not be present in order for you to be successful 4 Ensure that the Client for Microsoft Networks and Internet Protocol TCP IP are installed and checked If NetBEUI is installed uninstall it See Figure 48 5 Select Internet Protocol TCP IP and select Properties See Figure 49 Note Be careful not to uncheck the Inte...

Page 63: ...Typical operating system settings 55 Figure 48 Local Area Connection Properties Figure 49 Internet Protocol Properties ...

Page 64: ...s 2 Select the Network icon The Network screen appears See Figure 51 3 Select the Configure drop down list See Figure 52 4 Select Manually 5 Type the appropriate IP address from the range of available IP addresses in the IP Address field See page 43 for details Do not use the numbers in the examples which are for illustrative purposes only 6 Select the Apply Now button The Mac is now configured Fi...

Page 65: ...ces from the Mac interface The Systems Preference menu appears 2 Select the Network icon The Network screen appears 3 Select the Configure drop down list See Figure 55 4 Select Using DHCP Notice the IP Address field grays out 5 Select the Apply Now button The Mac is now configured Figure 52 Select Manually from the Configure drop down list Figure 53 Mac Systems Preferences menu Network icon ...

Page 66: ...58 Typical operating system settings Figure 54 Mac Network screen Figure 55 Select Manually from the Configure drop down list ...

Page 67: ...r and or operating system software developer HUGHES is not responsible for home network management or troubleshooting Simultaneous use of high bandwidth applications by multiple users may result in degradation of speed Actual speeds may vary Speed and uninterrupted use of service are not guaranteed If you connect the DW6000 to a LAN you must Install and configure an Ethernet hub or a router if you...

Page 68: ...ly an advantage if you use laptops because the computer can receive the radio waves at any location in the building that the signal can reach and thus can easily be moved around Just remember that wireless signals will not penetrate metal or water In addition check that any base station you plan to use broadcasts signals as far as you will need them Some base stations broadcast signals 200 feet or...

Page 69: ...work or devices on the network may use the recently developed Gigabit Ethernet 1Gbps in the future you may want to consider installing Cat5e Ethernet cable now When you install the cable either run it inside your walls or secure it to floor baseboards and doorway frames Never use staples to secure Ethernet cable Always leave some slack in the cable in case you have to repair it which usually invol...

Page 70: ...62 ...

Page 71: ...otocol DHCP Allows automatic IP address assignment to computers on a network This simplifies network configuration on your computers Since your DIRECWAY unit implements DHCP Server functionality you just need to configure your computers to Obtain IP Address automatically which is the default setting The computers would get both IP Address and DNS IP Address from your DIRECWAY unit Ethernet the tec...

Page 72: ...nd station and reassembling the packets into the original data messages at the destination Internet service provider ISP A business that supplies Internet connectivity services to individuals businesses and organizations Some ISPs are large national or multinational corporations that offer access in many locations while others are limited to a single city or region IP address a 32 bit number that ...

Page 73: ...requests are received over the satellite transmitted over the backbones to the Internet sites and the responses received from the sites are transmitted back to you over the satellite Network Address Translation NAT a method of connecting multiple computers to the Internet or any other IP network using one IP address Performance enhancing proxy PEP Also referred to as TCP Acceleration This is a pro...

Page 74: ...unication language or protocol of the Internet TCP Acceleration see PEP Transmission control protocol TCP a set of rules protocol used along with the Internet Protocol IP to send data in the form of message units between computers over the Internet While IP takes care of handling the actual delivery of the data TCP takes care of keeping track of the individual units of data called packets that a m...

Page 75: ...it 15 local area network LAN 1 47 63 host 65 M maintenance 2 myDIRECWAY 9 N Network interface card NIC 1 47 63 Number of Failed Transmissions 12 Number of Packets Submitted for Transmission 12 Number of Successful Transmissions 12 O operating platforms 5 operating system settings 47 DHCP 47 static IP address 47 P pedestal base 38 ping 29 R Receive Status 10 11 Reception Info 8 11 S Satellite secti...

Page 76: ...0001 Rev A Covered by one or more of the following U S Patents 5 343 471 5 652 795 5 659 615 5 699 384 6 125 184 6 131 160 6 161 141 6 215 873 6 307 937 6 331 979 6 338 131 6 385 727 6 438 666 6 519 651 6 571 296 ...