Hughes EchoStar Mobile 4500, User Manual

Page 1: ...Hughes 4500 User Guide H62751 Revision C July 12 2021 ...

Page 2: ... has made every effort to ensure the correctness and completeness of the material in this document Hughes Network Systems LLC shall not be liable for errors contained herein The information in this document is subject to change without notice Hughes Network Systems LLC makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability ...

Page 3: ...Hughes 4500 12 2 1 Before getting started 12 2 2 Quick start 12 2 3 Connecting the terminal to the computer 12 2 3 1 Connecting by Ethernet 12 2 3 2 Connecting by USB 12 Chapter 3 Using the Web UI 13 3 1 Accessing the Web UI 13 3 2 Home page 13 3 3 Connections 14 3 3 1 Manage connections 14 3 3 2 APN Profiles 15 3 3 3 Connection Profiles 16 3 4 Settings page 18 3 4 1 General setup 18 3 4 2 IP addr...

Page 4: ...4 Contents H62751 Revision C 3 6 5 Restore Factory Defaults Procedure 33 Chapter 4 Troubleshooting 35 Chapter 5 Technical specifications 37 Acronyms 39 ...

Page 5: ...hich if not avoided could result in minor or moderate injury Messages concerning property damage A NOTICE concerns property damage only NOTICE is used for advisory messages concerning possible property damage product damage or malfunction data loss or other unwanted results but not personal injury Safety symbols The generic safety alert symbol calls attention to a potential personal injury hazard ...

Page 6: ... expressly approved by Hughes Network Systems could void your authority to operate this equipment Only use a soft damp cloth to clean the Terminal To avoid impaired Terminal performance please ensure the unit s antenna is not damaged or covered with foreign material like paint or labeling When inserting the SIM do not bend it or damage the contacts in any way When connecting the interface cables d...

Page 7: ...e suggest you follow these guidelines Maintain a distance of half meter from the main antenna front and sides and your pacemaker Refer to your pacemaker product literature for information on your particular device If you have any reason to suspect that interference is taking place turn off your Satellite Terminal immediately Hearing Aids Most new models of hearing aids are immune to radio frequenc...

Page 8: ...8 Understanding safety alert messages H62751 Revision C ...

Page 9: ...required to operate the Hughes 4500 Terminal and connect to the EchoStar Mobile satellite network If you are a first time user you will be guided through the procedure for powering up your terminal obtaining a GPS fix connecting your computer to the terminal and registering with the network After you have completed these steps you are ready to start using the data services 1 3 Package contents Whe...

Page 10: ...ting Bracket 3501366 0001 High quality corrosion resistant angle bracket for mounting the terminal to a vertical flat surface Pole mounting can be accomplished by adding U clamps which can be sourced separately Magnetic Mounting Kit 3501365 0001 Custom designed kit for mounting the terminal to a horizontal magnetic flat surface The kit contains all the parts needed to add magnetic mounting to the ...

Page 11: ...ision C 11 Item Part Number Specifications Mating Power and Data Connector bare 9509554 0001 Custom Power and Data Cable 8 5 mm OD 100 m 9509897 0001 The bulk cable and solder ready barrel connector allow for custom cable installations ...

Page 12: ...l to the computer You can connect your computer to the Hughes 4500 with one or more of the following interfaces Ethernet Micro USB 2 3 1 Connecting by Ethernet To connect the Hughes 4500 Terminal to a device using Ethernet Connect a standard Ethernet cable to the Ethernet signals of the barrel connector 2 3 2 Connecting by USB The common installation access port for installers is the Micro USB por...

Page 13: ...ions Settings Usage and Support 3 2 Home page The Home page shows the current terminal status and allows user to set up the initial data connection On the left side of the page is the Status bar These items are updated automatically when the status of any item changes 1 Connection This field indicates whether you are registered with the EML Network It also shows the receive signal strength and if ...

Page 14: ...pages Manage Connections APN Profiles Connection Profiles 3 3 1 Manage connections This page allows the user to manage the satellite connections Shared Connection This section displays the connection status global IP and an action button to disconnect or connect The shared connection is automatically established when the terminal powers up Local Devices Using the Satellite Shared Connection This s...

Page 15: ... the default satellite APN profile by selecting the APN profile from the dropdown menu and clicking the Apply Changes button At least one profile needs to be configured and selected as the default profile Defined APN Profiles This section allows the user to configure up to five APN profiles for use with satellite or cellular connections Enter values for the following fields to define a new APN pro...

Page 16: ...monitor the traffic The user can also configure the following options Traffic Monitoring Do not monitor Monitor only incoming Monitor only outcoming Monitor bi directional Traffic Period This is the period of the traffic monitoring feature This value should be set based on the expected data usage of the terminal The default duration is 10 minutes Always Send Pings This feature allows the UT to sen...

Page 17: ...ys On The connection is automatically established after attaching to the network and it will automatically re establish when dropped unexpectedly Automatic Context Activation ACA The connection is automatically established when eligible devices are detected This refers to a connected device that matches the local IP address criteria to activate the automatic context The user must select the local ...

Page 18: ... is as follows Language The user can choose between the different language options by selecting a language from the dropdown menu and clicking the Apply Changes button LED Settings The user can select between three different display options for the LED indicators in normal operating mode After selecting a new display option from the dropdown menu the user can confirm the setting by clicking Apply ...

Page 19: ...Enable box DHCP Address Range This allows the user to set the range of DHCP addresses from 101 to 199 that are given out by the UT to connected TEs Changing the DHCP address range requires an immediate reboot The following IP addresses are reserved by the UT IP address of the terminal e g 192 168 128 100 IP address just below e g 192 168 128 099 Note When updating the DHCP address range the follow...

Page 20: ...s the user to enable Ethernet MAC Address Filtering Ethernet MAC Address Filtering User can select any detected device and add the MAC address to the Allowed MAC Addresses field to the left The user can also manually add a MAC address in the box at the bottom of the page and then add it to the Allowed MAC Address field ...

Page 21: ...a different SIM card is used with the terminal Local Access Password Once enabled this password prevents all local access to the terminal settings from unauthorized users This includes all access to the Web UI and AT command interface SFTP and interfaces used for debugging purposes Once enabled the terminal can be unlocked by entering the local access password on a special lock screen This will un...

Page 22: ...SB connector Administration Password This password prevents terminal settings from being changed by unauthorized users once the terminal is configured properly Once enabled this password must be entered before protected settings can be changed A popup requesting the password will appear if the administration password is enabled and the user attempts to change a protected configuration parameter Fi...

Page 23: ... Filters This section allows the user to enable or disable this feature by checking the box and clicking Apply Changes Outbound Filter Rules In this section the user can configure the rule details and name the rule in the Rules section You can configure up to five rules The following rule parameters are configurable Rule Name Rule Precedence Rule Action Block Allow Rule Enabled At least one of the...

Page 24: ...d then the port forwarding rules take precedence and all other traffic is forwarded to the DMZ IP address DMZ Settings This section allows the user to enable and configure the DMZ IP address When enabled all incoming traffic is forwarded to that address Port Forwarding This section allows the user to configure the Rule details for five separate rules The port forwarding parameters to be configured...

Page 25: ... outgoing traffic to automatically configure port forwarding to the originating device The port forwarding rule is active for 120 seconds after the trigger event occurs The port triggering parameters to be configured are Rule name Trigger Port Trigger Protocol TCP UDP TCP UDP Incoming Ports to Open Incoming Protocol Rule Enabled ...

Page 26: ...ly over the satellite connection Click the Change Settings button to enable this function There are no default remote management settings When configuring the terminal for the first time the user will need to enter a remote password Note After the initial configuration updates to these settings will require the user to enter the remote password Remote Management Access Setup This section allows th...

Page 27: ...Chapter 3 Using the Web UI H62751 Revision C 27 Figure 16 Remote Management screen Figure 17 Change Remote Management Settings screen ...

Page 28: ...and do not reflect actual billing system details Figure 18 Usage Statistics screen 3 6 Support page This page allows the user to obtain technical and support information about the terminal The following is a list of the available subpages Information Troubleshooting Satellite Diagnostics Update Software 3 6 1 Information This subpage allows the user to view the following information Terminal Infor...

Page 29: ...tion allows the user to collect diagnostics logs The terminal continuously stores logging information during normal operation In case of an unexpected behavior or malfunction this information can be useful for troubleshooting the problem There are two steps necessary to obtain the logging information Collect the logs by clicking the Collect Logs button This process will package all logging informa...

Page 30: ...30 Chapter 3 Using the Web UI H62751 Revision C Figure 20 Troubleshooting page ...

Page 31: ...cal support personnel to obtain diagnostics information if required Figure 21 Troubleshooting page Note It is useful to provide a screenshot of this page in case there is a problem See the latest statistics definitions in Table 3 Table 3 Modem diagnostics technical specifications Acronym Term Definition Connection Status Beam ID Spot beam identifier Camp ARFCN Camped beam s control channel number ...

Page 32: ...er internal frame number PAN Power Attenuation Notification PD CW Physical layer internal Power Detector Code Word Slot Physical layer internal slot number VGA CW Physical layer internal VGA Code Word 3 6 4 Update Software This subpage provides a convenient method to upgrade the terminal software Before beginning the process please make sure to obtain the latest terminal software package This pack...

Page 33: ...nd calls and place the terminal into service mode After the software installation is complete the terminal will automatically reboot Installation progress is communicated to the user with a series of updates on the Web UI After the reboot the software version can be verified on the Information subpage Figure 22 Update Terminal Software page 3 6 5 Restore Factory Defaults Procedure In order to rest...

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Page 35: ...terminal IP address is 192 168 128 100 The Web UI will not connect to the terminal There is no interface connection between the terminal and computer Your computer is configured with a static IP address in the wrong subnet Ensure there is a USB connection or Maintenance connection between the terminal and computer Check the IP configuration settings on your computer Enable DHCP or use a static IP ...

Page 36: ... C Problem Possible cause Possible solution None of the above solutions resolve the problem The terminal may have a hardware or software fault and needs to be re booted Remove power Wait 30 seconds Reconnect the DC power and turn on the terminal ...

Page 37: ...ecifications Acronym Definition Connection Status Beam ID Spot beam identifier Camp ARFCN Camped beam s control channel number CCCH ARFCN Current control channel number Gateway ID Gateway identification Pkt DL ARFCN Downlink traffic channel number Pkt UL ARFCN Uplink traffic channel number RACH ARFCN Uplink control channel number RRC Status Status of Radio Resource Control RRCHP Status Status of R...

Page 38: ... Transmit Statistics ARFCN Absolute Radio Frequency Channel Number Burst MC S Burst Modulation and Coding Scheme Burst Type Physical Layer internal burst type Frame Physical Layer internal frame number PAN Power Attenuation Notification PD CW Physical Layer internal Power Detector Code Word Slot Physical Layer internal slot number VGA CW Physical Layer internal VGA Code Word ...

Page 39: ...ty ISIM IMS Subscriber Identity Module O OS Operating System P PIN Personal PUK PIN Unlock Key Password provided by the USIM card provider to unlock a lost forgotten PIN code R RJ Registered Jacks RTM Remote Terminal Manager RX Receive S SIM Subscriber Identity Module SIM PIN USIM Personal Identification Number located on the USIM card T TCP Transmission Control Protocol TE Terminal Equipment TX T...

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Page 41: ...Acronyms H62751 Revision C 41 ...