IBM NetVista Kiosk DBCS, Hardware Service Manual

Page 1: ...NetVista Kiosk 4835 120 DBCS Model Printer Feature Hardware Service Manual Supplement GY18 2417 00 ...

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Page 3: ...NetVista Kiosk 4835 120 DBCS Model Printer Feature Hardware Service Manual Supplement GY18 2417 00 ...

Page 4: ...cies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements or changes in the products or the programs described in this publication at any time Comments may be addressed to IBM Japan Ltd Yamato Laboratory 1623 14 Shimotsuruma Yamato shi Kanagawa ken 242 8502 Japan IBM may use o...

Page 5: ...owering off the NetVista Kiosk 4 Installing the paper roll 5 Printer test printout 8 Troubleshooting 10 Preliminary checklist 10 Resolving problems through LED 10 Diagnostics 12 Printer unit removing and replacing 21 Printer power supply removing and replacing 25 UPS removing and replacing 26 Parts Assembly 29 iii ...

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Page 7: ...120 Speaker Keyboard Printer Scanner UPS Scanner DBCS Printer Related publications The following IBM publications are available from the IBM Retail Store Solutions Web site To access these publications 1 Go to www ibm com solutions retail store 2 Select Support and then select Publications v Safety Information Read This First GA27 4004 v NetVista Kiosk Safety Information Read This First GA27 4294 ...

Page 8: ...0 v Windows 98 Second Edition v Windows 2000 Supported operating system v Windows 2000 3 36 Supported device drivers v CDS v Windows 98 v Windows 2000 v Java POS Supported device drivers v Windows 2000 OPOS 3 APIs v Direct hardware v OLE for Retail POS OPOS v CDS drivers v Java POS APIs v Direct hardware v OLE for Retail POS OPOS 4 Printer test printout Printer test printout see Printer test print...

Page 9: ...BCS Model and the DBCS Model A B C D Test E F SBCS Model SBCS Model only DBCS Model A B C D D Hardware Affected pages in the Hardware Service Manual A Printer 14 23 24 B UPS switch 14 23 24 C Printer status indicator 23 24 D Power distribution strip switch 23 24 The NetVista Kiosk DBCS Model 3 ...

Page 10: ...lights A will not be lit 2 Unplug the power cord B that runs from the NetVista Kiosk enclosure to the external ac power source 3 Unlock the enclosure and slide the front of the enclosure forward See Opening the enclosure on page 9 of the Hardware Service Manual 4 Turn off the power switch C on the optional UPS if installed 5 Switch off the power distribution strip D 6 Make sure that the scanner is...

Page 11: ...fied for this product Using an inferior grade paper can affect the print quality and the life of the print head and printer mechanism The NetVista Kiosk supports the 58 mm the 80 mm or the 112 mm thermal printer To install the paper roll do the following 1 Set the winding direction of the paper roll so that the temperature sensitive side faces up 2 Align the core of the paper roll with the movable...

Page 12: ...he tension roller so that the printing side and the tension side come into contact 4 Insert the paper roll into the slit of the side guide R The paper is automatically fed into the slit for 400 dot lines approximately 50 mm and the printer enters the Offline state Side guide R 6 ...

Page 13: ...w open the cover and remove the paper 4 When a paper out error is disabled by a command Reset the paper Attention Observe the following points at autoloading 1 Cut the edge of the paper so that its angle to the feed direction is between 60 and 90 as shown Front of paper 90 60 Front of paper 2 When inserting paper make sure that the platen and the upper guide on the presenter are closed is a presen...

Page 14: ...tings and the special characters you can use To take a printout press and hold the Feed button while powering on the printer The following figure shows the location of the buttons and the LEDs used for the printer test LEDs Feed button Presenter Upper guide Select button 4 3 2 1 8 ...

Page 15: ...is printed The printer returns to the Online state after the test printout is printed Note Do not turn off the printer when you have pressed both the Feed and the Select buttons Doing so may damage the hardware The NetVista Kiosk DBCS Model 9 ...

Page 16: ... ac power source and that all the power lights are on 3 Make sure that all cables and I O devices are connected correctly and securely 4 Make sure that the contrast and brightness controls are properly set Use a pin to adjust these controls located at the bottom right of the display 5 Record any error messages or symptoms for troubleshooting If you do not observe a specific error indication contin...

Page 17: ...analysis or repair 3 Offline The printer unit enters Offline after pressing the Select button and removing the error Press the Select button 4 Head temperature error The head temperature is 10 C or less or 80 C or more When the head temperature is 5 to 75 C the printer unit enters the Offline state 5 Motor temperature error When the motor runs for more than 10 minutes a printer error occurs Stop t...

Page 18: ... are disabled 13 3 The motor of the printer unit does not rotate 13 4 The motor of the presenter does not rotate 14 5 Paper is fed out from the presenter 15 6 The cutter unit does not work 15 7 Platen open is detected 15 8 Upper guide open is detected 16 9 Paper out is not detected 16 10 Mark position is not detected 16 11 Remains near end 17 12 Missing print dots 17 13 Incorrect print density 17 ...

Page 19: ...disabled Symptom The LEDs 1 to 4 remain ON Possible cause Checkpoint and method Evaluation criteria and standard Corrective action Defective board frame unit Replace the printer unit Symptom The LEDs 1 to 3 continue to blink Possible cause Checkpoint and method Evaluation criteria and standard Corrective action Poor connector contact Measure the power supply output voltage with a tester 24 V 5 Rep...

Page 20: ...ext measure the resistance between pins 1 and 3 and pins 2 and 4 with a tester 7 0 0 77 Abnormal motor drive circuit Measure the motor phases and the ground voltage with an oscilloscope Pulse waveform Wave height approximately 24V 4 The presenter s motor does not work Symptom The Feed button is pressed but the motor does not run Possible cause Checkpoint and method Evaluation criteria and standard...

Page 21: ...or when paper is being fed out from the presenter Possible cause Checkpoint and method Evaluation criteria and standard Corrective action Poor presenter connector contact Visually check the connectors Reinsert the connectors correctly Defective presenter sensor Measure the voltage of the connection points Paper 4 0 1 0V No paper 0 2 0 2V Replace the printer Defective board frame unit 6 The cutter ...

Page 22: ... tester Upper guide open Open Replace the printer unit A defective frame unit 9 An out of paper state is not detected Symptom The printer unit does not show Offline even in the out of paper state Possible cause Checkpoint and method Evaluation criteria and standard Corrective action Poor paper detector connector contact Visually check the connector Reinsert the connector correctly Defective paper ...

Page 23: ...the paper width setting in the paper roll holder Match the paper width setting in the paper roll holder to the paper roll Poor near end sensor connector contact Visually check the connector Reinsert the connector correctly Defective near end sensor Measure the voltage of the connection points Paper 4 0 1 0V No paper 0 2 0 2V Replace the printer unit Damaged board frame unit 12 Missing print dots S...

Page 24: ...ten is damaged or dented replace the printer unit If there is any foreign matter remove it Poor thermal head connector contact Visually check the connection Reinsert the connector correctly A foreign matter is on the thermal head Visually check the thermal head surface for foreign matter Remove any foreign matter with a cotton swab moistened with a little ethyl alcohol Symptom The entire printout ...

Page 25: ...e board frame unit CN301 and measure the resistance between the printer unit connector pins 1 and 3 and 2 and 4 with a tester 7 0 0 77 Replace the printer unit Replace the printer unit Abnormal motor drive voltage Measure the motor phases and ground voltage with an oscilloscope Pulse waveform Wave height approximately 24V Damaged motor gear or foreign matter Visually check for damaged motor gears ...

Page 26: ...the printer unit Defective motor Set and feed paper and check the sound of the motor 16 Transmission cannot be performed Symptom Transmission cannot be selected Possible cause Checkpoint and method Evaluation criteria and standard Corrective action Defective board frame unit Replace the printer unit 20 ...

Page 27: ...cated on the Utilities menu on the Service Diskette See System diagnostics and troubleshooting in Hardware Service Manual 2 Power off the NetVista Kiosk See Powering off the NetVista Kiosk on page 4 Make sure that the 4835 printer scanner power distribution switch and the UPS are powered off 3 Unplug the power cord from the customer s external ac power source going to the Kiosk enclosure 4 Unplug ...

Page 28: ...7 Tear the paper or move the print head lever C forward pull the paper out of the print head mechanism and remove the paper roll C 22 ...

Page 29: ...move the bracket H from the printer unit D D E F F G H 11 To replace the printer reverse this procedure 12 Restore the customer s printer parameters to a diskette using the Backup Restore Printer Parameters option located on the Utilities menu on the Service Diskette See System diagnostics and troubleshooting in the Hardware Service Manual The NetVista Kiosk DBCS Model 23 ...

Page 30: ...upper guide of the printer with the paper eject slit on the front plate v there is no gap between the front plate and the eject paper tray Front plate Side view Roll paper Paper eject slit No gap Upper guide Printer Eject paper tray 24 ...

Page 31: ...nal ac power source going to the Kiosk enclosure 3 Unplug the printer power supply power cord B from the power distribution strip 4 Unplug the 24V dc power supply cable from the power connector C on the printer Remove the cable retainer so it is free from the enclosure 5 Remove the four screws D on the printer power supply E 6 Loosen the three screws F of the power supply E and the front G and rea...

Page 32: ...ter scanner power distribution switch and the UPS are powered off 2 Unplug the power cord from the external ac power source going to the Kiosk enclosure 3 Remove the four screws J and the eject paper tray K See the illustration on page 27 4 Detach the three UPS power cord cable retainers A B and C 5 Release the UPS RS 232 interface cable from the cable clamps D A B D C D A B C 26 ...

Page 33: ...ection enables the NetVista Kiosk to monitor the life of the backup battery b Plug the power distribution strip power cord into the black outlet located at the rear of the UPS 9 Route the UPS power cable out the back of the enclosure or through the center of the floor mount plate to an ac power outlet location 10 Insert the UPS E into the front of the enclosure with the cable end on the bottom and...

Page 34: ...er M attached to the bottom of the enclosure Attach this cable retainer to the UPS power cord 14 Route and then secure the UPS RS 232 interface cable using the cable clamps Refer to D in the figure on page 26 for the location of these clamps 15 Connect the cable to the rear tailgate connector of the NetVista Kiosk 4835 16 To install the UPS do the sequence in reverse Note Make sure that you align ...

Page 35: ...ystem unit parts kit gasket drip shield HDD cover tilt restrictors not illustrated 05K2844 1 External diskette drive cable not illustrated 15K2025 1 Y cable keyboard not illustrated 34G0239 1 System unit power cord Worldwide except for Japan not illustrated 34G0242 1 System unit power cord Japan only not illustrated Printer FRUs 9 57P4283 1 FRU AP 58mm DBCS Printer Korea 9 57P4284 1 FRU AP 58mm DB...

Page 36: ...an 12 10J1291 1 Keyboard Brazilian Portuguese 12 10J1294 1 Keyboard French 12 10J1318 1 Keyboard UK English UPS FRUs 13 10J1263 1 UPS APC BK500MC low voltage except for Japan 13 10J1266 1 UPS APC BK650MI high voltage 13 10J1269 1 UPS APC BK500JS Japan only 10J1367 1 UPS replacement battery APC RBC2 low voltage not illustrated 10J1368 1 UPS replacement battery APC RBC4 high voltage not illustrated ...

Page 37: ...The NetVista Kiosk DBCS Model 31 ...

Page 38: ... Part Number 57P4240 Printed in Japan GY18 2417 00 1P P N 57P4240 ...