IBM System x3650 Type 7979, Problem Determination And Service Manual

Page 1: ...IBM System x3650 Type 7979 and 1914 Problem Determination and Service Guide...

Page 2: ......

Page 3: ...IBM System x3650 Type 7979 and 1914 Problem Determination and Service Guide...

Page 4: ...l information in Appendix B Notices on page 165 Seventh Edition November 2006 Copyright International Business Machines Corporation 2006 All rights reserved US Government Users Restricted Rights Use d...

Page 5: ...board LEDs 15 Riser card assembly LEDs 16 Chapter 2 Diagnostics 17 Diagnostic tools 17 POST 17 POST beep codes 17 Error logs 26 POST error codes 28 Checkout procedure 34 About the checkout procedure 3...

Page 6: ...air baffle 92 Removing the DIMM air baffle 92 Removing the fan bracket assembly 93 Installing the fan bracket assembly 95 Installing the DIMM air baffle 96 Removing the riser card assembly 96 Install...

Page 7: ...145 Using the Configuration Setup Utility program 146 Using the ServeRAID configuration programs 146 Using the RAID configuration programs 147 Using the baseboard management controller 149 Appendix A...

Page 8: ...vi IBM System x3650 Type 7979 and 1914 Problem Determination and Service Guide...

Page 9: ...tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de s curit Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare...

Page 10: ...rior cover is not damaged loose or broken and observe any sharp edges 3 Check the power cord v Make sure that the third wire ground connector is in good condition Use a meter to measure third wire gro...

Page 11: ...n the off position v Never assume that power has been disconnected from a circuit Check it to make sure that it has been disconnected v If you have to work on equipment that has exposed electrical cir...

Page 12: ...tion document For example if a caution statement begins with a number 1 translations for that caution statement appear in the Safety Information document under statement 1 Be sure to read all caution...

Page 13: ...quipment when there is evidence of fire water or structural damage v Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instruc...

Page 14: ...y replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not v Throw or immerse into water...

Page 15: ...e device v Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure DANGER Some laser products contain an embedded Cla...

Page 16: ...and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the dev...

Page 17: ...imum phase to phase voltage is 240 V under any distribution fault condition WARNING Handling the cord on this product or cords associated with accessories sold with this product will expose you to lea...

Page 18: ...xvi IBM System x3650 Type 7979 and 1914 Problem Determination and Service Guide...

Page 19: ...s must be installed only by trained service technicians For information about the terms of the warranty and getting service and assistance see the Warranty and Support Information document The server...

Page 20: ...nter is at http publib boulder ibm com infocenter toolsctr v1r0 index jsp The server might have features that are not described in the documentation that you received with the server The documentation...

Page 21: ...e server Depending on the server model some features might not be available or some specifications might not apply Racks are marked in vertical increments of 4 45 cm 1 75 inches Each increment is refe...

Page 22: ...rt v One RAID controller active only when a ServeRAID 8k or 8k l SAS controller is installed v One serial port v One serial attached SCSI SAS controller v Seven Universal Serial Bus USB ports two on f...

Page 23: ...ing illustration shows the controls light emitting diodes LEDs and connectors on the front of the 2 5 inch model server Operator information panel USB 5 connector USB 6 connector Video connector Rack...

Page 24: ...the error v System error LED When this LED is lit it indicates that a system error has occurred An LED on the light path diagnostics panel is also lit to help isolate the error v Release latch Slide...

Page 25: ...both the ac and dc power LEDs are lit For any other combination of LEDs see Power supply LEDs on page 53 Systems management Ethernet connector Use this connector to connect the server to a network for...

Page 26: ...lf has failed Serial connector Connect a 9 pin serial device to this connector The serial port is shared with the baseboard management controller BMC The BMC can take control of the shared serial port...

Page 27: ...II SlimLine connector PCI Express slot 4 connector PCI Express slot 3 connector Battery connector Microprocessor 1 connector Microprocessor 2 connector Voltage regulator module connector DIMM 10 conne...

Page 28: ...wing illustration the PCI riser card assembly is inverted PCI adapter connectors Power backplane board connectors The following illustration shows the internal connectors on the power backplane board...

Page 29: ...al connectors on the system board Hard disk drive backplane signal J92 Power backplane J72 Tape drive power J100 Front USB J80 Front video J51 Internal USB J82 CD DVD signal J37 CD DVD power J12 Opera...

Page 30: ...illustration shows the external input output connectors on the system board USB 1 USB 2 Ethernet 2 USB 3 Ethernet 1 USB 4 Video Serial Systems management Ethernet SAS 12 IBM System x3650 Type 7979 an...

Page 31: ...or jumpers on the system board that are not shown in the illustration are reserved See Recovering the BIOS code on page 65 for information about the boot block recovery jumper Boot block recovery jump...

Page 32: ...t the administrator password check if an administrator password is set See the User s Guide on the IBM System x Documentation CD for additional information about the power on password 4 Off Force BMC...

Page 33: ...D Power channel D error LED Power channel C error LED BMC heartbeat LED 3 v battery error LED PCI slot 3 error LED PCI slot 4 error LED Remote Supervisor Adapter II SlimLine error LED Microprocessor 1...

Page 34: ...y LEDs The following illustration shows the light emitting diodes LEDs on the riser card assembly PCI Slot 1 error LED PCI Slot 2 error LED 16 IBM System x3650 Type 7979 and 1914 Problem Determination...

Page 35: ...major components of the server The diagnostic programs are in read only memory on the server See Diagnostic programs messages and error codes on page 54 for more information POST When you turn on the...

Page 36: ...ined service technician Beep code Description Action 1 1 2 Microprocessor register test failed 1 Reseat the following components one at a time in the order shown restarting the server each time v Trai...

Page 37: ...ents one at a time in the order shown restarting the server each time a DIMMs b Trained service technician only System board 2 1 1 Secondary DMA register failed Trained service technician only Replace...

Page 38: ...ned service technician only Replace the system board 2 3 4 Search for video ROM failed Trained service technician only Replace the system board 2 4 1 Video failed screen believed operable Trained serv...

Page 39: ...ian only System board 3 2 4 Failure comparing CMOS memory size against actual 1 Reseat the following components one at a time in the order shown a DIMMs b Battery 2 Replace the components listed in st...

Page 40: ...own restarting the server each time a DIMMs b Trained service technician only System board 4 4 4 Optional system management adapter not installed in Remote Supervisor Adapter II SlimLine connector or...

Page 41: ...server each time v Trained service technician only Microprocessor 1 v Trained service technician only Microprocessor 2 if installed v Trained service technician only System board Repeating short beeps...

Page 42: ...dapter 1 Reseat the optional video adapter 2 Replace the optional video adapter No beep symptoms The following table describes situations in which no beep code sounds when POST is completed v Follow t...

Page 43: ...heck the operator information panel cable for damage 3 Reseat the operator information panel cable 4 Trained service technician only Replace the system board No beeps occur and there is no video Unkno...

Page 44: ...ty program the menu choices are described in the User s Guide When you are troubleshooting an error be sure to clear the BMC system event log so that you can find current errors more easily Entries th...

Page 45: ...og complete the following steps 1 If the server is running turn off the server and all attached devices 2 Turn on all attached devices then turn on the server 3 When the prompt F2 for Diagnostics appe...

Page 46: ...Updating the firmware on page 145 3 Reseat the following components one at a time in the order shown restarting the server each time a Battery b Trained service technician only Microprocessor 4 Repla...

Page 47: ...ce is a FRU then it must be replaced by a trained service technician only c Trained service technician only System board 163 Real time clock error time of day not set 1 Run the Configuration Setup Uti...

Page 48: ...by the system 1 If the DIMM was disabled by the user run the Configuration Setup Utility program and enable the DIMM 2 Make sure that the DIMM is installed correctly see Installing a memory module on...

Page 49: ...llocate only 128 KB of option load space option ROM space error code 1801 occurs if the load space required by an option ROM when loading exceeds the available remaining load space Changing the option...

Page 50: ...e riser card 3 Remove both adapters from the riser card 4 Replace the following components one at a time in the order shown restarting the server each time a Riser card b Trained service technician on...

Page 51: ...time in the order shown restarting the server each time a Trained service technician only Microprocessor b Trained service technician only System board 01298001 No update data for processor 1 1 Updat...

Page 52: ...ine whether the failing server is part of a shared hard disk drive cluster two or more servers sharing external storage devices If it is part of a cluster you can run all diagnostic programs except th...

Page 53: ...ables on page 36 i Check the system error LED on the operator information panel If it is flashing check the LEDs on the system board see System board LEDs on page 15 j Check for the following results...

Page 54: ...which components are field replaceable units FRU v If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action The...

Page 55: ...the part is a FRU the part must be replaced by a trained service technician Hard disk drive problems v Follow the suggested actions in the order in which they are listed in the Action column until the...

Page 56: ...reset occurs during POST and the POST watchdog timer is enabled click Advanced Setup Baseboard Management Controller BMC Setting BMC Post Watchdog in the Configuration Setup Utility program to see the...

Page 57: ...d v The server and the monitor are turned on 4 Move the keyboard cable to a different USB connector 5 Replace the following components one at a time in the order shown restarting the server each time...

Page 58: ...abled a memory bank when it detected a problem or a memory bank might have been manually disabled 2 Check the POST error log for error message 289 v If a DIMM was disabled by a system management inter...

Page 59: ...sts If you suspect a problem with your monitor see the documentation that comes with the monitor for instructions for testing and adjusting the monitor If you cannot diagnose the problem call for serv...

Page 60: ...ollowed by a blank monitor screen If this occurs and the Boot Fail Count option in the Start Options of the Configuration Setup Utility program is enabled you must restart the server three times to re...

Page 61: ...onitor Attention Moving a color monitor while it is turned on might cause screen discoloration Move the device and the monitor at least 305 mm 12 in apart and turn on the monitor Notes a To prevent di...

Page 62: ...that came with the device and the device is installed correctly v You have not loosened any other installed devices or cables v You updated the configuration information in the Configuration Setup Uti...

Page 63: ...tton to restart the server If the button does not work replace the operator information panel assembly e Press the reset button to restart the server If the button does not work replace the operator i...

Page 64: ...l C LED on the system board is lit 1 Remove the following components v Tape drive power cable v DIMMs v ServeRAID SAS controller 2 Restart the server If the OVER SPEC and power channel LEDs are still...

Page 65: ...r on page 79 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU v If an action step is preceded by Trained service technician only th...

Page 66: ...erGuide program See the ServerGuide Setup and Installation CD label for a list of supported operating system versions The operating system cannot be installed the option is not available Make sure tha...

Page 67: ...itor problems on page 41 Light path diagnostics Light path diagnostics is a system of LEDs on various external and internal components of the server When an error occurs LEDs are lit throughout the se...

Page 68: ...Light Path Diagnostics RAID BRD Note any LEDs that are lit and then push the light path diagnostics panel back into the server Look at the system service label on the top of the server which gives an...

Page 69: ...error LED PCI slot 4 error LED Remote Supervisor Adapter II SlimLine error LED Microprocessor 1 error LED Microprocessor 2 error LED Power channel error LEDs indicate an overcurrent condition Table 4...

Page 70: ...d If the problem remains replace the failed power supply PS 2 The power supply in bay 2 has failed Make sure that the power supply is correctly seated If the problem remains replace the failed power s...

Page 71: ...or temperature information v Make sure that the air vents are not blocked BRD An error has occurred on the system board v Check the LEDs on the system board to identify the component that is causing t...

Page 72: ...or a problem with the ac power source 1 Check the ac power to the server 2 Make sure that the power cord is connected to a functioning power source 3 Remove one power supply at a time Lit Off Off DC s...

Page 73: ...blem remains during normal server operations a software error might be the cause If you suspect a software problem see the information that comes with your software A single problem might cause more t...

Page 74: ...isk click Save Log on the diagnostic programs screen and specify a location and name for the saved log file Notes 1 To create and use a diskette you must add an optional external diskette drive to the...

Page 75: ...is installed 2 Trained service technician only Replace the system board 011 xxx 000 Failed COM1 serial port test 1 Check the loopback plug that is connected to the externalized serial port reseat or r...

Page 76: ...e ServeRAID SAS controller 035 286 001 Adapter CPU Test Error 1 Update the ServeRAID SAS controller firmware 2 Reseat the ServeRAID SAS controller 3 Replace the ServeRAID SAS controller 035 287 001 Ad...

Page 77: ...ostics to the latest levels 2 Run the diagnostic test again 3 Correct other error conditions including failed systems management tests and items that are logged in Remote Supervisor Adapter II SlimLin...

Page 78: ...t the Remote Supervisor Adapter II SlimLine 6 Replace the Remote Supervisor Adapter II SlimLine 166 198 000 System Management Aborted 1 Run the diagnostic test again 2 Correct other error conditions i...

Page 79: ...ailed BMC self test failed 1 Update the BMC firmware to the latest level 2 Trained service technician only Replace the system board 166 404 001 System Management Failed BMC indicates failure in I2 C b...

Page 80: ...0 to 420 excluding 412 414 and 415 I2 C bus test failure 1 Disconnect all power cords and external cables from the server wait 30 seconds reconnect the power cords and cables and retry the test 2 Upda...

Page 81: ...ned service technician only System board 180 xxx 000 Diagnostics LED failure Run diagnostics panel LED test for the failing LED 180 xxx 001 Failed front LED panel test 1 Reseat the operator informatio...

Page 82: ...M failure Note n the number of the failing pair see Table 7 on page 114 and the illustration following 1 See the error text to identify the failing DIMMs 2 Replace the following components one at a ti...

Page 83: ...ration Setup Utility program to enable keyboardless operation and prevent the POST error message 301 from being displayed during startup 1 Reseat the keyboard cable 2 Replace the following components...

Page 84: ...ry diskette following the instructions that come with the update file that you downloaded The flash memory of the server consists of a primary page and a backup page The backup page is a protected are...

Page 85: ...lash update options 9 When you are asked whether you want to save the current code to a diskette press N 10 When you are asked to choose a language select a language from 0 to 7 and press Enter 11 Rem...

Page 86: ...when a fan is not detected Each message contains date and time information and it indicates the source of the message POST BIOS or the service processor Note The BMC system event log which you can vi...

Page 87: ...D on the light path diagnostics panel is lit or any of the four power channel error LEDs A B C or D on the system board are lit see the entries about power channel error LEDs in Power problems on page...

Page 88: ...age fault 1 Remove the following devices which are powered by 5 volts v All PCI adapters v USB devices v CD RW DVD drive v Tape drive if one is installed v Hard disk drive backplane 2 Reinstall each I...

Page 89: ...adapter 3 If the error continues trained service technician only replace the system board 3 3V Bus Fault 1 Remove all PCI adapters 2 Reinstall each PCI adapter one at a time restarting the server each...

Page 90: ...he fan number 1 Make sure that the connector on the fan is not damaged 2 Make sure that the fan connector on the system board is not damaged 3 Make sure that the fan is fully installed press down on t...

Page 91: ...r related entries and actions b Reinstall the server device drivers c Reinstall the operating system 2 If the error LED for PCI slot 1 or PCI slot 2 on the riser card is lit complete the following ste...

Page 92: ...ing that there are no obstructions to the airflow that the air baffles are in place and correctly installed and that the server cover is installed and completely closed 2 Make sure that the heat sink...

Page 93: ...ator B Fan 1 fan 2 fan 3 fan 5 VRM IDE CD DVD cable IDE CD DVD media backplane microprocessor 2 system board C ServeRAID SAS controller 8k or 8k l DIMMs tape power connector J100 system board D Low pr...

Page 94: ...are using the same protocol If the Ethernet controller still cannot connect to the network but the hardware appears to be working the network administrator must investigate other possible causes of th...

Page 95: ...ed use the following information to assist you in problem determination If possible have this information available when requesting assistance from Service Support and Engineering functions v Machine...

Page 96: ...orked What changes if any were made before it failed Is this the original reported failure or has this failure been reported before v Diagnostic program type and version level v Hardware configuration...

Page 97: ...ion Replaceable server components Replaceable components are of three types v Tier 1 customer replaceable unit CRU Replacement of Tier 1 CRUs is your responsibility If IBM installs a Tier 1 CRU at you...

Page 98: ...Power supply 835 W 24R2731 3 Filler panel power supply bay 24R2735 4 Power backplane 24R2733 5 Cage with backplane 2 5 inch drive models 2Ax 3Ax 4Ax 5Ax 6Ax 7Ax GSx HSx 40K6552 6 Hard disk drive 2 5 i...

Page 99: ...e 41Y8735 17 Microprocessor air baffle part of 41Y8727 18 Backplane 3 5 inch hard disk drive models 21x 31x 41x 51x 61x 71x A1x C1x G5x H5x 41Y8732 19 Fan bracket 41Y8726 20 Fan 60 mm 41Y8729 3 5 inch...

Page 100: ...0K6449 DVD drive retention clip part of 41Y8730 DVD drive filler optional 41Y8740 View 2 1 2 3 4 5 6 7 8 9 10 11 12 13 Table 6 View 2 parts listing Type Index Description CRU part number Tier 1 CRU pa...

Page 101: ...processor 2 67 GHz dual core 2M models 61x 6Ax 41Y4279 9 Microprocessor 3 0 GHz dual core 2M models 71x 7Ax 41Y4280 9 Microprocessor 3 0 GHz dual core 2M models G5x GSx 41Y8905 9 Microprocessor 3 2 GH...

Page 102: ...sed in these countries and regions 39M5206 China 39M5102 Australia Fiji Kiribati Nauru New Zealand Papua New Guinea 39M5123 Afghanistan Albania Algeria Andorra Angola Armenia Austria Azerbaijan Belaru...

Page 103: ...Belize Bermuda Bolivia Brazil Caicos Islands Canada Cayman Islands Costa Rica Colombia Cuba Dominican Republic Ecuador El Salvador Guam Guatemala Haiti Honduras Jamaica Japan Mexico Micronesia Federa...

Page 104: ...86 IBM System x3650 Type 7979 and 1914 Problem Determination and Service Guide...

Page 105: ...unction at maximum levels of performance To download firmware updates for your server go to http www ibm com servers eserver support xseries index html select System x3650 from the Hardware list and c...

Page 106: ...server see http www ibm com servers eserver serverproven compat us System reliability guidelines To help ensure proper cooling and system reliability make sure that v Each of the drive bays has a driv...

Page 107: ...lectricity to build up around you v The use of a grounding system is recommended For example wear an electrostatic discharge wrist strap if one is available Always use an electrostatic discharge wrist...

Page 108: ...nect all external cables and power cords 3 Press down on the left and right side latches and pull the server out of the rack enclosure until both slide rails lock Note You can reach the cables on the...

Page 109: ...lease latch to lock the cover in place 5 Slide the server into the rack Removing the microprocessor air baffle When you work with some optional devices you must first remove the microprocessor air baf...

Page 110: ...wing steps Microprocessor air baffle Finger holes 1 Place your fingers into the two openings on the top of the air baffle 2 Align the tab on the left side of the air baffle with the slot in the left s...

Page 111: ...e top of the air baffle 5 Press the handle toward the opening and lift the air baffle out of the server Attention For proper cooling and airflow replace the air baffle before you turn on the server Op...

Page 112: ...r see Removing the cover on page 90 4 Place your thumbs on the metal tabs of the fan bracket assembly levers and pinch the tab and blue release latch together then raise the levers raising the fan bra...

Page 113: ...bracket assembly levers toward the rear of the server until they stop pinch the release latches and metal tabs together and push the levers down into place 4 Press down on the lever metal tabs and on...

Page 114: ...ver into the rack 7 Reconnect the external cables then reconnect the power cords and turn on the peripheral devices and the server Attention For proper cooling and airflow replace the air baffle befor...

Page 115: ...nnect the power cord and all external cables 3 Pull the server out of the rack 4 Remove the cover see Removing the cover on page 90 5 Push the two retention latches on the riser card assembly toward t...

Page 116: ...d assembly is fully seated in the riser card connector on the system board 3 Install the cover see Installing the cover on page 91 4 Slide the server into the rack 5 Reconnect the external cables then...

Page 117: ...emove the riser card assembly from the server see Removing the riser card assembly on page 96 5 Disconnect any cables from the adapter 6 Carefully grasp the adapter by its top edge or upper corners an...

Page 118: ...t 2 Expansion slot 1 Expansion slot covers Expansion slot cover 1 Install the adapter in the expansion slot The following illustration shows how to install an adapter in a PCI slot on the riser card N...

Page 119: ...you are replacing the adapter you can restore the configuration To remove the Remote Supervisor Adapter II SlimLine complete the following steps Remote Supervisor Adapter II SlimLine Latch bracket ta...

Page 120: ...2 Slip the free end of the Remote Supervisor Adapter II SlimLine under the tab on the retainer bracket aligning the holes in the adapter with the posts on the retainer bracket and latch bracket then p...

Page 121: ...ontroller on the system board 5 If the controller is a ServeRAID 8k SAS Controller disconnect the battery from the controller then lift the battery out of the battery mounting clips on the server wall...

Page 122: ...d the retaining clips the controller has not been correctly installed In this case open the retaining clips and remove the controller then reinsert the controller 4 If you are installing a ServeRAID 8...

Page 123: ...page vii and Installation guidelines on page 87 2 Move the handle on the drive to the open position perpendicular to the drive 3 Pull the hot swap drive assembly from the bay 4 If you are instructed t...

Page 124: ...o maintain proper system cooling do not operate the server for more than 10 minutes without either a drive or a filler panel installed in each bay 1 Install the hard disk drive in the hot swap bay a M...

Page 125: ...begins on page vii and Installation guidelines on page 87 2 Turn off the server and peripheral devices and disconnect the power cords and all external cables 3 Pull the server out of the rack then re...

Page 126: ...to the CD DVD drive bay until the drive clicks into place 4 Install the cover see Installing the cover on page 91 5 Slide the server into the rack 6 Reconnect the external cables then reconnect the po...

Page 127: ...slot in the left side of the bay and out the front of the server 8 If you are not installing another drive in the bay install a filler panel or panels in the bay Installing an optional tape drive Prep...

Page 128: ...o the back of the tape drive 5 Push the tape drive assembly into the bays gently pulling the cables farther into the server as you do so until the tape drive assembly stops 6 Push the tray handle to t...

Page 129: ...e cable 8 Install the fan bracket assembly 9 Install the cover see Installing the cover on page 91 10 Slide the server into the rack 11 Reconnect the external cables then reconnect the power cords and...

Page 130: ...he back of the tape drive 7 Push the tape drive assembly into the tape drive bay gently pulling the cables farther into the server as you do so until the tape drive assembly stops 8 Push the tray hand...

Page 131: ...ket assembly 11 Install the cover see Installing the cover on page 91 12 Slide the server into the rack 13 Reconnect the external cables then reconnect the power cords and turn on the peripheral devic...

Page 132: ...the connector 7 Replace the DIMM or remove the second DIMM of the pair 8 If you are instructed to return the DIMM follow all packaging instructions and use any packaging materials for shipping that ar...

Page 133: ...ble 8 Memory mirroring DIMM installation sequence Group DIMM connectors 1 1 4 7 and 10 2 2 5 8 and 11 3 3 6 9 and 12 Table 9 Memory mirroring DIMM functions Group Active DIMMs Mirroring DIMMs 1 1 4 7...

Page 134: ...the DIMM simultaneously The retaining clips snap into the locked position when the DIMM is firmly seated in the connector If there is a gap between the DIMM and the retaining clips the DIMM has not be...

Page 135: ...e fan follow all packaging instructions and use any packaging materials for shipping that are supplied to you Installing a hot swap fan For proper cooling the server requires that five fans be install...

Page 136: ...e cover see Installing the cover on page 91 5 Slide the server into the rack Removing a hot swap power supply Important If the server has two power supplies and you remove either of them the server wi...

Page 137: ...ng a hot swap power supply The server supports a maximum of two hot swap power supplies Important Only the configurations that are shown in the following table are supported The fan numbers are printe...

Page 138: ...s installed the five fans for power supply 1 occupy the rear row only fans 3 4 8 9 and 10 when both power supplies are installed all 10 fans must be installed See the fan numbers on the microprocessor...

Page 139: ...V within the United States and 1 800 465 7999 or 1 800 465 6666 within Canada Outside the U S and Canada call your support center or business partner Note After you replace the battery you must reconf...

Page 140: ...ly out of its housing b Lift the battery from the socket 10 Dispose of the battery as required by local ordinances or regulations See Battery return program on page 168 for more information Installing...

Page 141: ...the following steps 1 Follow any special handling and installation instructions that come with the replacement battery 2 Insert the new battery a Hold the battery in a vertical orientation so that the...

Page 142: ...al charge under the type of warranty service that is designated for your server The illustrations in this document might differ slightly from your hardware Removing the operator information panel asse...

Page 143: ...atch to the left and pull the panel out of the server as far as it will go 8 Reach inside the server and press the release tabs then pull the panel away from the rails and carefully pull the ribbon ca...

Page 144: ...top of the panel enclosure using the hook and loop fastener 4 Install the cover see Installing the cover on page 91 5 Slide the server into the rack 6 Reconnect the external cables then reconnect the...

Page 145: ...power backplane complete the following steps Power backplane connector 1 Align the edge connector of the power backplane with the power backplane edge connector on the system board 2 Slide the power b...

Page 146: ...5 Disconnect the operator information panel cable from the system board 6 Release the CD RW DVD drive and pull it out of the bay slightly see Removing a CD RW DVD drive on page 107 7 Disconnect the CD...

Page 147: ...Replace the fan bracket assembly see Installing the fan bracket assembly on page 95 7 Install the cover see Installing the cover on page 91 8 Slide the server into the rack 9 Reconnect the external ca...

Page 148: ...hard disk drives out of the server slightly to disengage them from the backplane 5 Remove the cover see Removing the cover on page 90 6 Remove the fan bracket assembly see Removing the fan bracket as...

Page 149: ...of the hard disk drive enclosure 3 Push the top of the hard disk drive backplane toward the front of the server until it clicks into place Make sure that the release latches hold the backplane securel...

Page 150: ...ve surface 4 Remove the cover see Removing the cover on page 90 5 Pull the hard disk drives out of the server slightly to disengage them from the backplane 6 Remove the fan bracket assembly see Removi...

Page 151: ...the server until it clicks into place Make sure the release latches hold the backplane securely in place 3 Connect the power and signal cables to the backplane 4 Replace the fan bracket assembly see I...

Page 152: ...oprocessor by the edges only Contaminants on the microprocessor contacts such as oil from your skin can cause connection failures between the contacts and the socket To remove a microprocessor complet...

Page 153: ...to http www ibm com servers eserver support xseries index html select System x3650 from the Hardware list and click the Download tab Attention v A startup boot microprocessor must always be installed...

Page 154: ...1 If you are installing microprocessor 2 and are replacing the VRM install the new VRM in the VRM connector J72 Alignment key a Touch the static protective package containing the VRM to any unpainted...

Page 155: ...install the microprocessor Dropping the microprocessor during installation or removal can damage the contacts Also contaminants on the microprocessor contacts such as oil from your skin can cause con...

Page 156: ...front of the heat sink until it is seated securely f Rotate the heat sink release lever to the closed position and hook it underneath the lock tab 8 Replace the microprocessor air baffle see Installin...

Page 157: ...follow all packaging instructions and use any packaging materials for shipping that are supplied to you Installing a heat sink retention module To install a heat sink retention module complete the fo...

Page 158: ...you replace the system board you must either update the server with the latest firmware or restore the pre existing firmware that the customer provides on a diskette or CD image Make sure that you ha...

Page 159: ...en the microprocessor and its original heat sink can require the installation of a new heat sink instead 9 Remove the VRM and each microprocessor heat sink and microprocessor then place them on a stat...

Page 160: ...you disconnected in step 6 of Removing the system board and shuttle on page 140 5 Install the VRM and each microprocessor with its matching heat sink see Installing a microprocessor on page 135 6 Ins...

Page 161: ...page 90 5 Remove the fan bracket assembly see Removing the fan bracket assembly on page 93 6 Remove the hard disk drive backplane see Removing the 3 5 inch drive hard disk drive backplane on page 130...

Page 162: ...drive backplane see Installing the 3 5 inch drive hard disk drive backplane on page 131 4 Install the fan bracket assembly see Installing the fan bracket assembly on page 95 5 Install the cover see In...

Page 163: ...e You can select to update the VPD code during the BIOS code update procedure Configuring the server The ServerGuide Setup and Installation CD provides software setup tools and installation tools that...

Page 164: ...erver and the order of startup devices startup drive sequence v Set and change settings for advanced hardware features v View and clear the error log v Change interrupt request IRQ settings v Resolve...

Page 165: ...y do not mix drives with different speeds and data rates v To update the firmware and BIOS code for an optional ServeRAID SAS controller you must use the IBM ServeRAID Support CD that comes with the S...

Page 166: ...anager is also available from the Help menu For information about a specific object in the ServeRAID Manager tree select the object and click Actions Hints and tips Configuring the RAID controller By...

Page 167: ...CD RW DVD drive 11 Restart the server Viewing the configuration You can use ServeRAID Manager to view information about RAID controllers and the RAID subsystem such as arrays logical drives hot spare...

Page 168: ...nload the latest version of the BMC firmware from http www ibm com servers eserver support xseries index html b Update the BMC firmware following the instructions that come with the update file that y...

Page 169: ...at Enterprise Linux ES 4 operating system complete the following steps Note Hardware flow control prevents character loss during communication over a serial connection You must enable it when you are...

Page 170: ...nf file and the content of this file after modification Original etc lilo conf contents prompt timeout 50 default linux boot dev hda map boot map install boot boot b message boot message linear image...

Page 171: ...starts a LILO boot prompt is displayed instead of the graphical user interface Press Tab at this prompt to install all of the boot options that are listed To load the operating system in interactive m...

Page 172: ...rub after making changes to this file NOTICE You have a boot partition This means that all kernel and initrd paths are relative to boot eg root hd0 0 kernel vmlinuz version ro root dev hda6 initrd ini...

Page 173: ...vmlinuz 2 4 9 e 12 ro root dev hda6 initrd initrd 2 4 9 e 12 img You must restart the Linux operating system after you complete these procedures for the changes to take effect and to enable SOL SUSE...

Page 174: ...e color white blue black light gray default 0 timeout 8 title linux kernel hd0 1 boot vmlinuz root dev hda2 acpi oldboot vga 791 1 initrd hd0 1 boot initrd title floppy root chainloader 1 title failsa...

Page 175: ...t then press Enter to display the current boot options for your server b In the Boot Entries section locate the boot entry ID for the section with an OS friendly name of Windows Server 2003 Standard W...

Page 176: ...operating system after you complete this procedure for the changes to take effect and to enable SOL Installing the OSA SMBridge management utility program Important To obtain maximum benefit from the...

Page 177: ...ed in as a root user to perform these procedures 1 Go to http www ibm com servers eserver support xseries index html Download the utility program and create the OSA BMC Management Utility CD 2 Insert...

Page 178: ...g and press Enter 3 Follow the instructions on the screen Using the baseboard management controller firmware update utility program Use the baseboard management controller firmware update utility prog...

Page 179: ...o remotely view and change the server BIOS settings At a command prompt type telnet localhost 623 to access the SOL network Type help at the smbridge prompt for more information Use the following comm...

Page 180: ...162 IBM System x3650 Type 7979 and 1914 Problem Determination and Service Guide...

Page 181: ...new device drivers or to submit a request for information You can solve many problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in...

Page 182: ...nces For information about which products are supported by Support Line in your country or region see http www ibm com services sl products For more information about Support Line and other IBM servic...

Page 183: ...TY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer...

Page 184: ...are trademarks of Sun Microsystems Inc in the United States other countries or both Adaptec and HostRAID are trademarks of Adaptec Inc in the United States other countries or both Linux is a trademark...

Page 185: ...differ from its retail version if available and may not include user manuals or all program functionality Product recycling and disposal This unit must be recycled or discarded according to applicable...

Page 186: ...on the environment and human health due to the potential presence of hazardous substances in EEE For proper collection and treatment contact your local IBM representative Battery return program This...

Page 187: ...t cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Industry Canada Class A emission compliance statement Thi...

Page 188: ...Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Taiwanese Class A warning stat...

Page 189: ...ce 169 command line interface commands identify 161 power 161 sel 161 command line interface continued commands continued sysinfo 161 for remote management 160 configuration Configuration Setup Utilit...

Page 190: ...re updating 145 Fixed Disk Test 55 FRUs replacing hard disk drive backplane 130 heat sink retention module 138 FRUs replacing continued microprocessor 135 operator information panel assembly 124 syste...

Page 191: ...control button 6 power control button shield 6 power cord connector 7 power on LED 8 rear 6 power on password override switch 14 problem isolation tables 36 problems Ethernet controller 75 hard disk d...

Page 192: ...tions 9 jumpers 13 LEDs 15 switch block 13 system board connectors SAS 11 system error log 68 system error LED 7 rear 6 system locator LED 6 8 rear 6 T temperature 4 test log viewing 56 tests hard dis...

Page 193: ......

Page 194: ...Part Number 31R1705 Printed in USA 1P P N 31R1705...