Chapter 8. Solving Computer Problems
Copyright IBM Corp. 1997
8-1
Computer problems can be caused by software, hardware, or both.
You can diagnose and solve many problems with the assistance of
the built-in self-tests. If a hardware problem is detected by the self-
tests, an error message is displayed.
You can then identify the problem for the service representative.
Make a note of all error codes and give them to the service
representative when you call for service. Troubleshooting charts an
other information will help you determine what corrective action to
take.
Important
Use this chapter to test and diagnose only IBM products. Using the
charts on non-IBM products can cause misleading error information
or incorrect computer responses. When testing non-IBM products,
refer to the instructions supplied with those products.
Frequently Asked Questions and Problems ....................................8-2
Troubleshooting Charts ...................................................................8-6
POST Error Codes ....................................................................8-6
Runtime Error Codes ................................................................8-9
Getting Service ..............................................................................8-10
Recording your Computer Problem.........................................8-11
Listing Installed Options ..........................................................8-12
Recording Identification Numbers ...........................................8-12
How to Receive Customer Support and Service ...........................8-13
Getting Help by Telephone ...............................................8-13
ThinkPad EasyServ ..........................................................8-14
Online Housecall...............................................................8-14
Getting Information by Fax ...............................................8-15
Using Electronic Support Services ...................................8-15
Purchasing Additional Services...............................................8-16
Enhanced PC Support Line ..............................................8-16
Network and Server Support Line.....................................8-17
Ordering Support Line Services........................................8-17
Warranty and Repair Services..........................................8-18
Obtaining IBM Operating System Updates .............................8-19
Ordering Publications .......................................................8-19
About Your Warranty...............................................................8-19
