IDTECH ViVOpay VP3300 Series, User Manual

Page 1: ...ID TECH 10721 Walker Street Cypress CA 90630 4720 Tel 714 761 6368 Fax 714 761 8880 www idtechproducts com VP3300 VP3300C VP3300E User Manual 80149509 001 Rev N 4 May 2021 ...

Page 2: ...is document Except as permitted by such license no part of this publication may be reproduced or transmitted by electronic mechanical recording or otherwise or translated into any language form without the express written consent of ID TECH ID TECH and ViVOpay are trademarks or registered trademarks of ID TECH Warranty Disclaimer The services and hardware are provided as is and as available and th...

Page 3: ...s uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and o...

Page 4: ...Rev Changes Author 04 08 2021 M Implemented Revision History Added VP3300BT Mounting and EMV Contactless Logo Requirements CB 05 04 2021 N Added note about ECP 2 0 support in Major Features and Contactless NFC Features sections CB ...

Page 5: ... During Transactions and Operation 8 1 7 Other Agency Approvals and Compliances 9 2 FOR SOFTWARE DEVELOPERS SOFTWARE DEVELOPMENT SUPPORT 10 2 1 Best Practices for VP3300 Developers 10 2 2 USDK Demo App 11 2 3 Updating VP3300 Firmware 13 2 4 What Kind of USB Cable to Use with a VP3300 15 2 5 VP3300 Mounting and EMV Contactless Logo Requirements 15 3 VP3300 TROUBLESHOOTING 16 3 1 Checking for Power ...

Page 6: ...l systems with minimal effort using ID TECH s Universal SDK available for Windows Android or iOS 1 1 Major Features of the VP3300 Family Micro USB port for communications and power Magnetic stripe support VP3300 only ISO 7810 ISO 7811 Hi Co Lo Co Magnetic JIS1 JIS2 MSR VP3300 only is bidirectional reading up to 3 tracks of data at once ICC support VP3300 and VP3300E EMV Level 1 and EMV L2 approval...

Page 7: ...urer warranty 1 2 Magnetic Stripe Features VP3300 only ISO 7810 ISO 7811 AAMVA format JIS I II Single Dual Triple Track Support Bi directional reading Samsung Pay MST 1 2 1 ICC Contact Card Features VP3300 VP3300E EMVCo Contact Level 1 2 compliant 1 2 2 Contactless NFC Features ISO 14443 Type A B ISO 18092 P2P MasterCard MCL Formerly PayPass Visa payWave VCPS Visa IRWIN Discover DPAS American Expr...

Page 8: ...TECH USDK Demo or any mobile merchant apps Verify OTG cable support with the mobile device manufacturer 1 5 Electrical Power State Typical Current Draw Current Draw with Buzzer On Idle Poll on Demand Contactless OFF 80 mA Maximum 230 mA Idle Poll on Demand Contactless ON 400 mA Maximum 530 mA Autopoll Mode 400 mA Maximum 530 mA Transactions per battery charge 250 MSR 125 EMV 125 EMV CTLS transacti...

Page 9: ... specification Storage Temperature 20 C to 60 C 1 Non condensing 2 Product storage temperature is limited to the range for the reason of the constraint of Li Battery specification Operating Humidity 5 to 95 Non condensing Storage Humidity 5 to 95 Non condensing 1 7 Other Agency Approvals and Compliances CE EN55022 EN55024 Class B FCC Part 15 Class B RoHS DIRECTIVE 2011 65 EU REACH EMV Contact L1 L...

Page 10: ... can be done in a high level language like Java or C using convenience objects and data structures obviating the need to send hex code commands directly via USB HID Nevertheless if you need to communicate with the device via audio jack or via USB HID it is possible to do so For a command reference for VP3300 series products consult the NEO Interface Developers Guide IDG P N 80139403 001 2 1 Best P...

Page 11: ...evice into a Windows computer using a USB to micro USB cable 2 Open UniversalSDKDemo exe The USDK Demo App displays available commands in a command tree Single click on a command to populate the center panel of the window with optional settings relevant to the command for example Amount and Start EMV Additional Tags In some cases the app provides text fields allowing users to enter custom values T...

Page 12: ...Page 12 The command executes in real time and a data trace appears automatically in the center and or right hand panels Use the Clear Logs button to clear both panels ...

Page 13: ...level commands To implement the USDK method review the USDK package with sample source code and documentation appropriate to the desired platform To implement the low level command method contact your ID TECH representative for information Note Before you begin contact your ID TECH representative to receive the most recent VP3300 firmware Download the ZIP file and extract it to your computer 1 Con...

Page 14: ...he VP3300 firmware file you downloaded earlier and click Open 6 The VP3300 reboots and enters the bootloader at which point the USDK Demo app begins updating the device 7 When the firmware update completes the VP3300 reboots again and the USDK Demo app prints Firmware Update Successful in the Results panel ...

Page 15: ...ice USB HID Standard micro USB cable I want to connect the VP3300 to a mobile device to power the VP3300 use the mobile device as a host device and power both the VP3300 and mobile device via power injection USB HID Powered OTG micro USB cable Also supports updating firmware 2 5 VP3300 Mounting and EMV Contactless Logo Requirements Note that if the VP3300 is mounted behind any kind of casing or co...

Page 16: ...ry powered check to make sure the power supply is connected and providing power to the device 4 The VP3300 should have a lit green LED if it is on and has enough power 3 2 Checking for Connectivity Issues 1 After the checking the VP3300 for all possible power issues connect it to a computer 2 Check if Windows Device Manager displays the VP3300 a If the device is not there try adding it manually in...

Page 17: ...VP3300 in the USDK Demo app In the screenshot below the USB connected device tab and Results field display a connected VP3300 If the VP3300 still does not connect attempt to manually connect it through the Device Manager again ...

Page 18: ...in the USDK Demo App 1 First enter a basic command to make sure that the device is working The example below uses the Get Serial Number command 2 Next enter a command that changes a device setting like the Set Date command ...

Page 19: ...Page 19 3 Next enter the Start Trans command under the Device tab to verify the VP3300 accepts payments 4 Finally enter the Start EMV Trans command to verify that EMV works on the VP3300 ...

Page 20: ...r Support at support idtechproducts com sending an email to this address automatically generates a support ticket 4 For More Information To learn more about the VP3300 and other ID TECH products visit the ID TECH Knowledge Base Visit us online at http idtechproducts com Find more Tech Support resources at the ID TECH Tech Support home page or send an email describing any issues to support idtechpr...