IDTECH VIVOpay VP8800, User Manual

Page 1: ...VP8800 User Manual Rev C June 12 2017 ID TECH 10721 Walker Street Cypress CA 90630 4720 Tel 714 761 6368 Fax 714 761 8880 www idtechproducts com ...

Page 2: ...ny other method or translated into another language or language form without the express written consent of ID TECH ID TECH is a registered trademark of International Technologies and Systems Corporation ViVOpay and Value through Innovation are trademarks of International Technologies and Systems Corporation Other trademarks are the property of the respective owner Warranty Disclaimer The services...

Page 3: ...rect the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Changes or modifications to the ViVOpay VP8800 not expressly...

Page 4: ...CI PED COMPLIANCE 3 VERIFYING PCI COMPLIANCE 3 RADIO FREQUENCYINTERFERENCE 5 INSTALLINGTHE VIVOPAYVP8800 6 CONNECTINGTHE VIVOPAY VP8800 6 TESTINGTHE INSTALLATION 9 CHAPTER 3 TROUBLESHOOTING AND MAINTENANCE 10 TROUBLESHOOTING 10 ONBOARD DIAGNOSTICS 10 MAINTENANCE 12 REPLACINGTHE STYLUS 12 UPGRADINGTHE FIRMWARE 13 APPENDIX A SPECIFICATIONS 15 VIVOPAY VP8800 SPECIFICATIONS 15 ...

Page 5: ...oftSAM s Support for Payment Card Brands o VISA VCPS MSD qVSDC o MasterCard MCL o AMEX Expresspay o Discover DPAS o Interac flash o JCB o China Union Pay International This document assumes that users are familiar with their host POS systems and all related functions Features The following features are supported PCI 4 1 certified SRED Secure Reading and Exchange of Data compliant with tamper detec...

Page 6: ... Data Cable P N 80143235 001 These cables are recommended and approved by ViVOpay to comply with FCC rules and regulations Power supply if required P N AC0005R 3B or Powertron PA1008 050 5V 1 2 A 6W This power supply is recommended and approved by ViVOpay to comply with FCC rules and regulations You may also need the following Additional SAM card Contactless test card ViVOcard Contactless Test Car...

Page 7: ...ustomer to enter a PIN that can be viewed by a third party for example a customer must tilt or rotate the device for better accessibility due to objects blocking a card swipe 2 If the ViVOpay VP8800 is elevated on a mounting stand shielding must be provided on the mount to prevent a PIN being viewed by a third party 3 If the ViVOpay VP8800 is mounted on a counter top additional shielding which can...

Page 8: ...ViVOpay VP8800 User Guide 4 ...

Page 9: ... camera to determine if there is a position where PIN entry can be observed Retesting Requirements If PIN entry on the ViVOpay VP8800 is observable in any of the above tests you must reposition the ViVOpay VP8800 and completely retest all locations to verify that PIN entry is not visible Consider placing a display to block observation from that position Repositioning the ViVOpay VP8800 to block ob...

Page 10: ...P8800 The basic steps are Connect to power and POS Mount if required Test the installation Connecting the ViVOpay VP8800 Accessing the Connectors The ViVOpay VP8800 connectors are beneath a cover on the bottom of the reader To access the connectors 1 Turn over the ViVOpay VP8800 so that the connector cover is visible 2 Open the connector cover ...

Page 11: ...route the cable through the recesses provided 4 Close the cover 5 Turn the ViVOpay VP8800 keypad right side up 6 Place the stylus in the holder along the side of the ViVOpay VP8800 7 Attach the data cable from the ViVOpay VP8800 to the appropriate port on the POS 8 Plug in the power supply The left LED illuminates ...

Page 12: ...n Firmware version screen It should then display Welcome or Please present card or similar wording depending upon the POS application If the unit fails to power up try reseating the power connector or change to a different power outlet If the unit still fails to power up try replacing the power supply If the unit still fails to power up and the power supply is definitely good contact your local su...

Page 13: ...Consult the documentation for your POS or payment app for details To test a transaction 1 Begin a transaction on the POS Present a card fob phone in close proximity to the reader or swipe a magnetic stripe card 3 A single beep and LED flash indicates that the card has been validated The ViVOpay VP8800 may display Processing or similar wording while the transaction is being processed 4 If the POS s...

Page 14: ...red on or incorrect voltage Incorrect power supply used Unsupported card fob phone used Present card fob phone closer to the reader and ensure it s parallel to the reader touch screen Verify that the card fob phone is valid current Test with ViVOcard Contactless Test Card P N241 0015 03 Try a different card fob phone Verify that the unit is not near any large metal objects Verify that correct firm...

Page 15: ...ith the magstripe card try turning the card around make sure that the card is level during the card swipe Contact the payment processor for an application upgrade Check that the cable is correctly attached to the back of the ViVOpay VP8800 Check the POS application Onboard Diagnostics Onboard diagnostics OBD are available to test the following components of the ViVOpay VP8800 Test Possible Results...

Page 16: ...ctly The ViVOpay AR Diagnostics will appears on the screen and prompt alarm will sound The menu first page as below ViVOpay AR Diagnostics 0 Test Results Summary 1 Test All 2 LCD 3 Touch Screen 4 Keypad 5 LEDs 6 Tone 7 Magstripe 8 RFID and Antenna 9 ICC O Next Page X Exit The menu second page as below ViVOpay AR Diagnostics 0 Ethernet 1 SAMs Prev Page X Exit ...

Page 17: ...ace the stylus without violating PCI security measures You can also upgrade the ViVOpay VP8800 firmware if required Replacing the Stylus It is important that only the stylus be used for writing on the touch screen If the stylus is lost or the lanyard broken you can obtain a replacement from your ViVOpay VP8800 distributor To replace the stylus 1 Turn the ViVOpay VP8800 upside down and unscrew the ...

Page 18: ...re using for the upgrade 2 Connect the USB data cable to the ViVOpay VP8800 and PC see Connecting Power Stylus and Data Cables on page 6 3 Double click the ViVOpay download utility icon or exe to start the utility 4 Power on the ViVOpay VP8800 The bootloader version will appear 5 According to the image type to click the corresponding bottom 5 1 Click Download Bootloader to download bootloader 5 2 ...

Page 19: ...perating Temp 0 to 55 C 32 to 131 F Storage Temp 25 to 65 C 13 to 149 F Relative Humidity 10 to 95 non condensing Operating Environment Indoor only Power Voltage 5 VDC regulated 10 Consumption 6 W maximum Power supply The VP8800 shall be powered by an external power source P N AC005R power pack AC 85 265 Touch Screen LCD Capacitive 3 5 TN TFT Backlit Color Display Signature Capture Yes Resolution ...

Page 20: ...d Communications NFC phone A technology that enables communication between a secure element in a mobile device and a contactless reader to make credit debit payments Also see UICC The Payment Card Industry Security Standards Council PCI SSC mission is to enhance payment account data security PCI 4 1 is a set of standards created by PCI SSC to increase the security of card data Point of Sale POS Re...

Page 21: ...iVOpay VP8800 User Guide 15 Revision History Date Rev Comment By 2 20 2017 2 21 2017 6 12 2017 50 B C First edition of document Apply structured styles generate ToC Change product name to VP8800 KT KT KT ...