IDVille ID Maker Edge, Getting Started Manual

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Page 2: ...ma on MAINTAINING YOUR PRINTER IS IMPORTANT Caring for your Printer Cleaning Supplies How to Clean you Printer Replacing the Cleaning Roller Using the Cleaning Pen Choosing the Correct Dye Film Choosing the Correct Cards Card size Card thickness Card requirements necessary for good quality prints Printable area of the Card Using Magne c Stripe Cards Using Self Adhesive Cards Upgrading to DUO Opera...

Page 3: ...his printer in Germany To provide adequate short short circuit protec on and over current protec on for this printer the building installa on must be protected by a 16 Amp circuit breaker Bei Anschluß des Druckers an die Stromversorgung muß sichergestellt werden daß die Gebäudeinstalla on mit einem 16 A Überstromschalter abgesichert ist GENERAL INFORMATION This document contains proprietary inform...

Page 4: ...rin ng experience more enjoyable and cost effec ve Please ensure that you all the required items as outlined in the accompanying Quick Start Guide before you begin the installa on Ambient temperature of 50 to 86 F 10 to 30 C Protec on from direct sunlight and chemicals Protec on from sudden temperature changes Rela ve Humidity 20 70 Sufficient space for Opening the printer s lid Cable access at rear ...

Page 5: ... card capacity Rear Hopper 100 card capacity Rear Connector Panel PRINTER REAR VIEW REAR CONNECTOR PANEL VIEW DC Power Ethernet USB Print Head Assembly Blue Cleaning Roller Front Display Panel Front Stacker 70 card capacity Printer Key Components ...

Page 6: ...low If the printer s lid is closed with the printer powered on and the dye film fi ed properly the printer should begin to ini alize As a part of this process the printer will read an iden fica on tag in the film which contains informa on about the film type and capacity ID Card Printer User Manual 6 ...

Page 7: ...wer supply lead as shown below but do not connect the USB cord at this stage the USB should be connected a er the printer driver has been successfully installed 7 DO NOT CONNECT THE USB CORD AT THIS STAGE ATTENTION ID Card Printer User Manual ...

Page 8: ...printer can be downloaded the Tech Support web page at h ps www idville com pages tech support The driver installa on so ware will guide you through the installa on process Once you have downloaded the appropriate driver file locate it on your PC and click on the setup exe icon Select the relevant language Click Install ...

Page 9: ...9 ID Card Printer User Manual USB Installa on Select the port type for the installaton Select USB and click Next Agree to the license agreement ...

Page 10: ...connected via USB If no printer is connected you will be asked to reconnect and retry NOTE If Cancel is clicked you will be asked to confirm this The installer will then end The installa on will be completed but the printer will not be connected This will happen when the printer is physically connected via the USB cable ...

Page 11: ...11 ID Card Printer User Manual A er comple on of the installa on you will be prompted with the following dialog to signal that the installa on is complete ...

Page 12: ...12 ID Card Printer User Manual Ethernet Installa on Select Ethernet and printer model Enter the IP address of the pirnter this can obtained using the printer s front panel menu ...

Page 13: ...13 ID Card Printer User Manual Agree to the license agreement Wait for the installa on progress bar to finish ...

Page 14: ...allaion you will be prompted with the following dialog to signal that the installa on is complete Congratula ons The driver installa on is now complete You can now print from your chosen applica on 14 ID Card Printer User Manual ...

Page 15: ...15 ID Card Printer User Manual Advanced The Advanced dialog will allow you to perform the following Set sta c addesses ...

Page 16: ...rin ng Preferences can be accessed as follows Right click on the Start menu icon bo om le of PC screen and select the Search op on Search for Control Panel and select the Devices and Printers op on you may need to set your View By op on to Small Icons depending on your PC setup In the Devices and Printers window right click on the printer thumbnail image and select Prin ng Preferences ...

Page 17: ...IS formats supported Image Image manipula on op ons including color correc on print head power density and color adjustment Color profiles are also supported Advanced Re writeable card support including the op on for user defined areas on the card Save Specific user se ngs can be saved and at a later date Factory restore op on available Help with Driver Se ngs The printer driver contains a built in h...

Page 18: ...ed immediately above that bu on NOTES With Hand Feed mode selected to ON the printer will only accept cards from the front slot usually reservedfor the cleaning card Magne c and Smart test op ons are only available on printers fi ed with Magne c and Smart Encoders op on to Small Icons depending on your PC setup The Print Test op on will print an internal test card pre programmed in printer firmware ...

Page 19: ...er Saving op on above ID Card Printer User Manual 19 NOTE To accept a menu op on or return to a previous menu press the displayed OK or Back op ons respec vely Edge Printer Front Panel Layout IDMAKER EDGE Menu Naviga on Bu ons Menu Select Bu on Printer Main Display ...

Page 20: ...mmend that you clean the printer s rollers and print head each me you change dye films A clean printer will produce superior quality ID cards and is less likely to require factory maintenance and or repair In normal environments regular maintenance should improve the longevity of the print head itself Remember foreign par cles can lodge under the print head and cause permanent damage Increased reli...

Page 21: ... simply press the Menu bu on and follow the on screen insctruc ons also shown below Use the right most bu on to progress the op ons below You can also view a short video on the recommended way to clean your printer at our website using the link below idville com techsupport edge cleaning ...

Page 22: ...eaning roller the metal bar above will need to be removed from the used roller and refi ed to the replacement roller Remove the blue cleaning roller from the printer and then remove the protec ve paper cover Refit the blue cleaning roller with the s cky coa ng now exposed back into the printer Do not touch the blue roller a er the protec ve cover is removed ...

Page 23: ...the face of the print head The pen contains isopropyl alcohol and is very effec ve at removing light grease such as fingerprints etc which would otherwise spoil a printed card To use simple run the p of the pen across the print face several mes as shown in the diagram below NOTE ONCE CLEAN DO NOT TOUCH THE PRINT FACE ...

Page 24: ...Film Panel Key Yellow Y Magenta M Cyan C Resin K black Overcoat O clear ID Card Printer User Manual 24 CHOOSING THE CORRECT DYE FILM Below is a general guide to selec ng the most suitable film for any typical applica on Scratch film lays down a so film on the card s surface which can be easily removed by light scrapping NOTE 300YMCKO dye film is generally the appropriate choice for color prin ng with ...

Page 25: ...control and smart card applica ons your supplier should provide the appropriate type for direct to card prin ng For consisten results s ck to a single variety of good quality cards Card Size CR80 standard 3 375 x 2 125 86 5mm x 53 98mm Card Thickness Standard 0 030 0 76mm Maximum 0 063 1 25mm Card Requirements Necessary For Good Quality Prints Glossy white Free from contamina on Free from surface ...

Page 26: ...ELF ADHESIVE CARDS There are many type of self adhesive cards Thorough inves ga on and tes ng has shown that poor quality or incorrect card types will cause Poor image quality Card feed failures Cu ng or snapping dye film Cards jamming during prin ng We recommend only using self adhesive cards supplied by your ID card supplier UPGRADING TO DUO OPERATION Printer can be supplient in two variants UNO ...

Page 27: ...Close the lid and try again ERROR TEXT DISPLAYED ON PRINTER ERROR DESCRIPTION SOLUTION BY CATEGORY Load the printer s rear feed hopper to con nue Check Hand Feed mode Open the printer s lid and remove the jammed card to con nue While moving the card backwards from the front sensor to the contactless encoding posi on it took too long for the front sensor to unblock While feeding a card from the sma...

Page 28: ...g for the card s leading edge to block the front sensor While moving the card from the front sensor to the standby posi on it took too long for the front sensor to unblock While moving the card from the rear sensor to the standby posi on it took too long for the rear sensor to unblock While moving a card from the flipper into the smart encoder it took too long for the smart extract sensor to trigge...

Page 29: ...probably either run out of snapped While advancing to the next dye panel it took too long for the next panel panel boundary to be detected It took too many a empts for the printer to find a par cular panel of the dye film possibly because the dye sensor needs calibra on A valid dye film RFID tag was found but no physical ribbon could be detected while trying to take up the film slack A valid dye film R...

Page 30: ...ave the right region code for this printer Try another roll of film Teh fi ed dye film does not have the right dealer code for this printer Try another roll of film ERROR TEXT DISPLAYED ON PRINTER ERROR DESCRIPTION SOLUTION BY CATEGORY The fi ed dye film does not have the right project code for this printer Try another roll of film The fi ed dye film does not have the right grade code for this printer Try ...

Page 31: ...ocked region of the flange it took too long to detect the start of the unblocked region the start of the slot ERROR TEXT DISPLAYED ON PRINTER ERROR DESCRIPTION SOLUTION BY CATEGORY While moving the card backwards to feed into the flipper and having seen the card arrive at the mid sensor it took too long for the mid sensor to unblock The printer received a print job The side number specified for one o...

Page 32: ...rupt The fi ed dye film has a data format which the printer could not understand The printer so ware needs to be upgraded in order to support this type of dye film ERROR TEXT DISPLAYED ON PRINTER ERROR DESCRIPTION SOLUTION BY CATEGORY While hand feeding a card the rear sensor blocked before the front one While hand feeding a card and having seen the card reach the front sensor the rear sensor blocked...

Page 33: ...ans that the print job file was corrupt The printer received a print job The width or height specified for the card was out of range This probably means the print job file was corrupt ERROR TEXT DISPLAYED ON PRINTER ERROR DESCRIPTION SOLUTION BY CATEGORY The printer received a print job The payload provided was not large enough to hold the image width specified This probably means the print job file wa...

Page 34: ...ans that the print job file was corrupt The printer received a print job The width or height specified for the card was out of range This probably means the print job file was corrupt ERROR TEXT DISPLAYED ON PRINTER ERROR DESCRIPTION SOLUTION BY CATEGORY The printer received a print job The payload provided was not large enough to hold the image width specified This probably means the print job file wa...

Page 35: ...r does not fix this problem try updating the firmware If that does not work there is probably a hardware fault 13 5 The print engine microcontroller reported an error If rebooting the printer does not fix this problem try updating the firmware If that does not work there is probably a hardware fault 14 WRONG SD CARD 14 0 The internal SD card did not have a valid signature 15 HOLOKOTE INVALID 15 0 ...

Page 36: ...n upgrade file the printer could not interpret the file s upgrade commands Either it is not the right type of file or the data has been corrupted 18 WRONG UPGRADE 18 0 While attempting to validate an upgrade file the printer found that the file was not licensed for this printer It is possible that the file was intended for a different printer 19 SOFTWARE INVALID 19 0 While performing a system soft...

Page 37: ...mpting to apply an upgrade the printer was unable to create the upgrade directory on the SD card Either the SD card is missing unformatted or functioning incorrectly 20 3 While attempting to install a custom Holokote image the printer was unable to create the overcoat directory on the SD card Either the SD card is missing unformatted or functioning incorrectly 20 4 While attempting to update the s...

Page 38: ...etic encoder fitted and does not have mag encoding is unable to process this file enabled type 24 NO COLOUR FILM 24 0 The printer received a colour print job but does not have colour film fitted 25 NO OVERCOAT 25 0 26 MOTOR FAULT 26 0 The print engine MCU reported a dye film motor fault 26 1 The print engine MCU reported a card feed motor fault 26 2 The print engine MCU reported a printhead cam mo...

Page 39: ...r fault 27 CLEAN REQUIRED 27 0 On start up the printer detected that it was overdue for cleaning 28 PRINTHEAD ERROR 28 0 The printhead does not seem to be fitted 29 SD CARD MISSING 29 0 The internal SD card could not be detected 30 MAG VERIFY FAIL 30 0 While attempting to verify mag data after an encoding operation the printer found that the data read back from the mag stripe did not match the dat...

Page 40: ...ference in a residen al installa on This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruc ons may cause harmful interference to radio communica ons Opera on of this equipment in a residen al area may cause interference to radio and television recep on in which case the user will be required to correct the interference at t...