Inter-Tel 8602, User Manual

Page 1: ...providing business technology services across the UK since 1986 ...

Page 2: ...Model 8602 User Guide ...

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Page 4: ...el s Technical Publications Department at Tech_Pubs inter tel com All products and services mentioned in this publication are the trademarks service marks registered marks or registered service marks of their respective owners Inter Tel Axxess and Enterprise are registered trademarks of Inter Tel Incorpo rated Microsoft Winodws is a registered trademark of Microsoft Corporation Bluetooth is a regi...

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Page 6: ... 13 Firewall 13 Wireless Considerations 14 Emergency E911 Call Information 14 The Model 8602 Interface 15 Overview 15 Main Display 17 Calls on Hold Slider 20 Programmable Feature Buttons Slider 21 Dialpad Slider 22 Model 8602 Tray Client User Interface 23 Tray Client Access Menu User Interface 23 Wireless Headset Features 24 About Voice Mail 24 Getting Started 25 Starting the Model 8602 25 Accessi...

Page 7: ...tercom Calls 30 Outside Calls 31 Call Waiting 32 Using the Message Button 33 Leaving Messages 33 Retrieving Messages 34 Accessing Your Mailbox 34 Listening to Voice Mail Messages 35 Using Do Not Disturb Mode 37 Advanced Features 38 Troubleshooting 39 ...

Page 8: ... Integration with the Plantronics CS50 USB Wireless Headset Plantronics CS60 USB Wireless Headset in Europe Control and user configurable options Control of audio and volume settings for the microphone and speaker Tray Client feature access Tray Client status indication Retractable dialpads User friendly modern look and feel Mouse and keyboard activated feature control DOCUMENT OVERVIEW This Model...

Page 9: ... part no 900 9605 available through your local Inter Tel provider This headset is integrated into the Model 8602 Other tested headsets include Plantronics DA60 USB Connector part no 901 9606 Plantronics Supra part no 900 9613 Plantronics Encore part no 900 9642 available through your local Inter Tel provider System Requirements System requirements include hardware software and software compatibili...

Page 10: ...nts for the User s Computer Microsoft Windows XP Home or Professional operating system recommended that all service packs be installed The latest 1 x version of the NET Framework Software Compatibility with the Telephone System Inter Tel Axxess Converged Communications Platform version 9 1 and later or Inter Tel 5000 Network Communications Solutions version 1 2 and later Software license for the M...

Page 11: ...E followed by _setup e g E _setup in the text box c Click OK 3 Select Install Inter Tel Application The installation wizard begins 4 Follow the wizard installation directions by clicking Next to advance to the next screen 5 Click Close to complete the installation 6 Click Exit Installation and remove the CD ROM from the drive 7 If prompted restart the computer NOTE If you want to exit the setup pr...

Page 12: ...ne can operate The Configura tion Wizard will guide you through configuring the necessary fields Configuration Wizard After installing and starting the IP softphone for the first time the Configuration Wiz ard is automatically started The Configuration Wizard allows you to configure the server and application parameters necessary to run the IP softphone Clicking Back on the wizard screens allows y...

Page 13: ...6 Inter Tel Model 8602 User Guide To configure options in the wizard 1 After the configuration wizard automatically starts the first screen Welcome appears ...

Page 14: ...7 Inter Tel Model 8602 User Guide 2 Click Next The Server Settings screen appears ...

Page 15: ...erver where the Model 8602 resides For NAT enabled servers such as the Inter Tel 5000 this is the internal or LAN IP address External NAT Remote Server IP Address 0 0 0 0 Valid IP Address For NAT enabled servers such as the Inter Tel 5000 this is the external or WAN IP Address For systems that exist outside of a firewall this field is blank Remote General Pur pose UDP Port 5567 The UDP port that t...

Page 16: ...9 Inter Tel Model 8602 User Guide 4 Click Next The Application Settings screen appears ...

Page 17: ...cal Sup port E mail blank 320 alphanumeric char acters or less A valid e mail address used to send e mail help requests and problem information to technical support See your system administrator or your local technical support center Endpoint Audio Interface the first audio device encountered on the sys tem The sources of audio detected from the com puter The Plantronics CS50 USB Wireless Headset ...

Page 18: ...an be configured after the IP softphone is up and running Refer to the online help Options for details NOTE If you need to change any of the settings that you configured through the Configuration Wizard you can access and change these settings from the Model 8602 Options of the Help Menu For details on these settings and others refer to the online help ...

Page 19: ...ms The Model 8602 provides access to increase or decrease the volume for the microphone and speaker through the Main Display of the Model 8602 interface See the Main Display on page 17 for details To adjust the speaker and microphone volume on the interface select the volume slider for the microphone or speaker and drag to increase or decrease the volume To adjust the speaker volume using the Plan...

Page 20: ...ity in all circumstances Under optimum conditions voice quality will not be affected However heavy traffic complex routing schemes or poor network connections may cause a degradation in voice quality distorted sound or choppy audio or cause delays in transmission Firewall You may be running a firewall on the computer where you will be running the Model 8602 Windows XP has built in firewall protect...

Page 21: ...r use the nearest local public phone to dial an emergency hotline 911 the default setting programmed in US Inter Tel telephone systems or 999 the default set ting programmed in European Inter Tel telephone systems The IP softphone communicates through a central telephone system that routes all emergency calls directly to a number that is local to the central system If the IP soft phone is not at t...

Page 22: ...2 provide access to several features Overview The Model 8602 supports most of the telephone features of the Model 8662 which is used with the Inter Tel Axxess and Inter Tel 5000 systems refer to the online help for features that are not supported by the Model 8602 NOTE Basic features are described in this guide For more details and advanced feature descriptions see the online help ...

Page 23: ...n of the intercom and outside calls that are on hold Refer to Calls on Hold Slider on page 20 for details Programmable Feature Buttons Slider Provides access to user program mable feature buttons Refer to Programmable Feature Buttons Slider on page 21 for details and to online help for programming the buttons Dialpad Slider Provides access to a dialpad Refer to Dialpad Slider on page 22 for detail...

Page 24: ...ture buttons and icons to access additional features along with the interface control buttons Help Minimize and Exit Refer to the graphic and Table 3 on page 18 for the Main Display features Help Button Exit Button Minimize Button Ring Lamp Microphone Icon Speaker Icon Speaker Volume Slider Microphone Volume Slider Message Button Menu Buttons End Button Open Close Slider Button Open Close Slider B...

Page 25: ...on Enable disable the Plantronics headset This icon only appears if the Plantronics CS50 USB Wireless Headset is plugged in This icon is hidden for all other headsets Talk Button Answer an incoming call establish dial tone to make an out going call put a current call on hold or switch between calls on hold End Button End a call in progress Message Button Access the telephone system s voice mail Wh...

Page 26: ...the table below Table 4 Endpoint Display Abbreviations ABBREVIA TION WORD PHRASE ACCT CODE Account Code CNF Conference DEST Destination DIR Directory DND Do Not Disturb EXT Extension MSG Message RCL Recall SPKR Speaker SPKRPHN Speakerphone STN SPD Station Speed Dial SYS SPD System Speed Dial TFR Transfer TG Trunk Group a group of outside lines TRNK Trunk an outside line ...

Page 27: ...icon and holding text denote the left slider is expanded because one or more calls are on hold The handset icon and holding text indicate status only IC Button Indicates an intercom call is on hold Call 1 Button Indicates a trunk call or outside call is on hold Call 2 Button Indicates a trunk call or outside call is on hold Call 3 Button Indicates a trunk call or outside call is on hold Call 4 But...

Page 28: ... are described in Table 6 on page 21 Table 6 Programmable Feature Buttons Slider Features FEATURE BUTTON DESCRIPTION 5 Programmable Fea ture Buttons Activate the programmed feature Refer to the online help for details on programming the feature and text of the buttons Redial Button Automatically dial the last external telephone number called Intercom calls are not redialed Special Button Activate ...

Page 29: ...are described in Table 7 below Table 7 Dialpad Slider Features FEATURE BUTTON DESCRIPTION Numbers 0 9 Dial or access a feature with a standard telephone dial pad Symbols Dial or access a feature with a standard telephone dial pad Open Close Slider But ton Open or close the Dialpad Slider Open Close Slider Button Symbol Symbol Numbers 0 9 ...

Page 30: ...CRIPTION Indicates the Model 8602 failed to connect to Call Processing An icon tool tip indicates you are disconnected from Call Processing Indicates the Model 8602 is running and that you are available An icon tool tip indicates your current status Indicates the Model 8602 is currently running and that you are unavailable An icon tool tip indicates your current status Indicates the Model 8602 is ...

Page 31: ...tings to let callers know if you are out of town on a call etc If a caller reaches your mailbox they can leave a message hang up or access an attendant Inter Tel voice mail systems support the following types of mailboxes Advanced Mailbox If E Mail Reader is enabled for your mailbox you have and advanced mailbox and access to voice mail e mail and fax messages in your mailbox You can also customiz...

Page 32: ...softphone initialize your mailbox make and receive calls transfer calls retrieve voice mail messages and much more Starting the Model 8602 Before you can start using your IP softphone you need to turn it on Perform one of the following to start the Model 8602 application Automatically start the Model 8602 upon login to the computer refer to the Model 8602 Settings Behavior in the online help on ho...

Page 33: ... on Using the Keyboard Vs the Mouse With the Model 8602 you can enter or select dialpad numbers symbols and alpha characters in a couple of different ways You can access numbers symbols and alpha characters by expanding the Dialpad Slider and clicking with your mouse or by typing them from your keyboard If using the keypad on your keyboard to enter numbers make sure NUM LOCK is enabled Sometimes y...

Page 34: ...password If you want to use a password enter a new password using digits 0 9 up to 12 digits and then press when you are done The messaging system plays back your password If you do not want to use a password just say Skip or press 5 Say Accept or press to accept the entry or say Erase or press to erase and re enter your password The system prompts you to record your directory name NOTE If your ma...

Page 35: ... include After the tone please record your message When finished you may hang up to deliver the message or press pound for more options To record change your personal greeting 1 Access your mailbox as described on page 34 2 Say Personal or press to select the Personal Options Menu 3 Say Greeting or press to record or change your personal greeting 4 Do one of the following Say Primary or press to r...

Page 36: ...ox number when messages are addressed to you Although you record your name when you first initialize your mailbox you can change it at any time To record your directory name 1 Access your mailbox as described on page 34 2 Say Personal or press to select the Personal Options Menu 3 Say Name or press Your recorded name is played 4 Do one of the following Say Accept or press to accept your recorded n...

Page 37: ...is an internally placed call To place an intercom call 1 With the application selected dial an extension number The display shows the digit as the digit is entered 2 Wait for the call to be answered Receiving Intercom Calls Your IP softphone can receive intercom calls Perform one of the following to receive a ringing intercom call EITHER Press the Talk button OR Press the ANSWER menu button OR Pre...

Page 38: ...administrator if you don t know the outside access code 2 Dial the desired number To place an outside call using the Plantronics CS50 USB Wireless Headset 1 Press the Talk button on the headset to establish dial tone 2 Dial the outside access code such as 8 to reach an outside line See your sys tem administrator if you don t know the outside access code Receiving Outside Calls You can receive call...

Page 39: ...u buttons ANSWER Answers the ringing call If you did not place the current call on hold it is disconnected SEND TO V MAIL Sends the call directly to your voice mailbox without inter rupting the current call You will not see this option if you do not have a mail box IC CALL TO DND Places your endpoint in DND mode and blocks the call without interrupting the current call To respond to a waiting call...

Page 40: ... message left internally on another person s endpoint located within the same telephone system as you This type of message is an indication that someone inter nally would like you to call them back A station message cannot be left for or received from an outside caller A voice mail message is a recorded message that can be left internally and received by external callers A voice mail message is a ...

Page 41: ...espond to the desired message To cancel a waiting message 1 Press the Message button or the VIEW MESSAGE menu button to view the message to be canceled 2 Press or the DELETE menu button to cancel the displayed message ACCESSING YOUR MAILBOX If you have a message waiting in your mailbox you must access your mailbox to retrieve it To access your mailbox using the Message button 1 Press the Message b...

Page 42: ...o listen to saved messages 4 While you are listening to a voice mail message you can use the following options Say Skip or press to skip to the end of the recording Say Back up or press to rewind a few seconds and replay the mes sage Say Pause or press to pause Say Continue or press to continue Say Forward or press to skip ahead Say Lower or press to lower the volume Say Envelope or press to play ...

Page 43: ...on or telephone number if the number is available If the user is not available you will have the option of leaving a voice mail message If the telephone number is not available you cannot reply to the mes sage Say Forward or press to forward a copy of the message to another sub scriber If you want to include an introduction say Record or press Otherwise say Accept or press to forward the message w...

Page 44: ...tering the desired numbers or letters from the keyboard Press the Backspace button on the keyboard to erase the previous character 4 Press the ACCEPT menu button the End button or Enter To enable DND using the Tray Client 1 Right click the Tray Client 2 Select Do Not Disturb from the Tray Client access menu 3 EITHER Enter the two digit number corresponding to the message you want to use OR Press t...

Page 45: ...lt feature codes and the following topics Table 9 Advanced Features Feature Model 8602 Behaviors and Options Defining audio behavior Changing the Model 8602 options Using the Tray Client user access menu interface Model 8602 Advanced Features Recovering deleted voice mail messages Changing the language Call waiting Placing calls on hold Programming feature buttons Redialing a number Using call log...

Page 46: ...ctivity Try to contact the IPRC or IPRA by using the ping com mand The network connection is not fast enough to run the applica tion Make sure the internet connection is broadband or faster at least 256 Kbps The Model 8602 is not connecting or you do not hear any audio A firewall may not be config ured correctly Disable the firewall between the Model 8602 and the telephone Call Processing system M...

Page 47: ... be able to operate properly The Model 8602 s con nection to Call Processing is lost about 10 seconds after connecting every time it is started Another Model 8602 is running with the same configuration i e same Device ID and com municating with the same IPRC IPRA Shut down one of the Model 8602 applications that has the same configuration Make sure that every user has a unique Device ID programmed...

Page 48: ...void these processes when on a call to prevent this from occurring especially on a lower mHz computer The Plantronics CS50 USB Wireless Headset does not play audio including voice and tones Must press the Talk key on the Plantronics CS50 USB Wireless Headset twice to answer a call The wireless headset s radio may be off or the headset s bat tery may be drained Press the Talk button on the head set...

Page 49: ... button and verify the speaker or microphone Mute or Mute All options are not selected Click on the volume slider to make sure audio is heard when you release the slider a chime is played Refer to the CS50 USB Wire less Headset System User Guide for instructions on Resetting or Re Subscribing your headset Poor audio quality using the Plantronics CS50 USB Wireless Headset The headset needs to be re...

Page 50: ...prove audio vol ume The Model 8602 loses connection to Call Pro cessing and displays the 8602 Connection window The computer network connec tion was disconnected for a period of time or Call Process ing lost its connection to the network Select Connect to restart the con nection to Call Processing If the connection fails verify the network connection for the computer is active for example make sur...

Page 51: ...Up 1 2 3 Record Greeting Primary Greeting Alternate Greeting System Greeting See Recording Options Record Directory Name See Recording Options Record Password Change Envelope Settings Time Date Source Length Subj Pages All Options None Remote Messaging Primary Cascade Alternate Cascade More Options Fax Number Message Order E Mail Rdr Count Transfer Method 1 1 2 3 2 3 4 1 2 3 4 5 5 1 2 9 1 2 4 5 No...

Page 52: ...rsonal Pager Enter Time of Day Set Days of Week Weekdays All Days Individual Day 1 7 Select Message Category All Messages Priority Messages 1 1 2 3 2 3 1 2 3 4 1 2 REMOTE MESSAGING New Messages Saved Messages 1 2 MESSAGE ORDER NOTE At any menu level you can say Cancel or press to cancel or return to the previous menu or say Accept or press to accept New Message Record Saved Messages Personal Optio...

Page 53: ...Part No 835 3019 Issue 1 November 2005 A946 412 A ...

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