Inter-Tel INT2000, User Manual

Page 1: ...INT2000 USER GUIDE Part No 935 0350 Issue 1 September1997...

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Page 3: ...ng The Location 4 AC Adapters 4 Attaching The Belt Clip To The Handset 5 Rechargeable Battery Packs And The Charger 5 USING THE INT2000 8 Handset Controls 8 Range Limits 8 Feature Buttons 9 The SPCL B...

Page 4: ...22 Transferring To Another Extension 22 Transferring To Voice Mail 22 Transferring To An Outside Number 22 CALL FORWARDING 23 Manual Call Forwarding 23 Automatic System Forwarding 23 STATION SPEED DI...

Page 5: ...d Volume 34 Programming for Private Intercom Calls 34 Hunt Group Remove Replace 34 ACD HUNT GROUPS 35 ACD Hunt Group Login 35 ACD Hunt Group Logout 35 ACD Agent Wrap Up Terminate 35 AGENT HELP 36 TROU...

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Page 7: ...your new phone please read this user guide thoroughly Your INT2000 includes the following items Handset Base Unit Battery Charger Telephone cord AC Adapters for Base Unit and Battery Charger Two rech...

Page 8: ...lding grounds or campus place the unit near a window and the highest point within the building Place the Base Unit away from any electronic device This includes but is not limited to computer screens...

Page 9: ...skin It may be toxic if swal lowed Exercise care in handling the Battery Pack in order not to short the bat tery with conducting materials such as rings bracelets and keys The battery or conductor may...

Page 10: ...the antenna to the vertical posi tion AC Adapters The smaller AC Adapter with the yellow ring on the connector connects to the yellow jackon the back oftheBattery Charger The otherAC Adaptercon nects...

Page 11: ...Handset when it is out ofthe Battery Charger The rechargeable Battery Pack must be fully charged before using your INT2000 for the first time this requires 6 8 hours The unique design of your INT2000...

Page 12: ...nstalling The Battery Pack In The Handset 1 Remove the battery cover by pressing the latch and sliding the cover down and off of the Handset 2 If replacing a battery remove the old battery 3 Slide the...

Page 13: ...making good contact with the Battery Char ger contacts 3 Charge the Battery Pack with out interruption for 6 8 hours 4 When charging is complete press out on the latch and re move the Battery Pack for...

Page 14: ...ou attempt to place a call or enter a feature code press the TALK button to acquire a link CHAN Button Ifyouhave more thanone cordlesstelephone inyour office they must operate on different channels Pr...

Page 15: ...that appear on the same dialpad key The FWD button is also used for forwarding calls Switch Keymaps Button You can have two different keymaps If you want to be able to switch between two keymaps quick...

Page 16: ...calls are placed or received If there are more calls in prog ress than there are CALL buttons new calls wait until a CALL button becomes available Pressing an unlit CALL button will enter the pro gram...

Page 17: ...current call costs error messages etc In this user guide phone locations are often referred to as stations Each station in your telephone system has an extension number that al lows you to place inte...

Page 18: ...11 1 Ringer On Off Switch 2 Display 3 TALK Button 4 CALL Button 2 5 CALL Button 1 6 HOLD Button 7 TRANSFER Button 8 Dialing Keypad 9 Microphone 10 Headset Jack 11 CHANNEL and VOLUME Buttons 12 CALL B...

Page 19: ...feature codes To return all feature buttons to their original default values Dial 3 9 5 To display the current feature button values 1 Dial 3 9 6 2 Press the feature button s you want displayed 3 Pres...

Page 20: ...c essary if you programmed your INT2000 for the Ring Intercom Al ways feature described on page 34 If there is no answer you can do any of the following You can leave a message Press SPCL and dial 3 6...

Page 21: ...1 1 to automatically place a call to the preset emergency number Options When dialing the number you can use one of the following features Outside Directory To use the speed dial directory see page 26...

Page 22: ...he following may occur Announce Only Calls Before the Voice Mail system transfers a call to you a prompt asks the caller to record his or her name before the sys tem completes the transfer Screened Ca...

Page 23: ...on system hold To place a call on Individual Hold 1 Press the HOLD button 2 Hang up OR place another call 3 To return to the call press the HOLD button again To place an outside call on System Hold 1...

Page 24: ...ed on and you hear music 2 When your phone rings lift the Handset and wait for the other party to answer To cancel a queue before the callback Dial 6 CALL WAITING Ifyoureceive a call while you are alr...

Page 25: ...ministrator cantell you which types of account codes are used on your telephone system The ac count code is recorded in the report as soon as the call is completed If more than one account code is ent...

Page 26: ...message that you left at another phone 1 Dial 3 6 6 2 Dial the extension number of the phone where you left the message If You Have A MSG Button If you have a MSG button there are two messaging option...

Page 27: ...cel a waiting message Dial 3 6 5 to view the message then press The message is can celed If You Have A MSG Button When you see MSG on your display Lift the Handset and press your MSG button A call is...

Page 28: ...Voice Mail To transfer a call to Voice Mail 1 Press the TRANSFER button 2 Dial the Voice Mail extension number 3 If you want to send the call to a specific Voice Mail mailbox dial the de sired mailbo...

Page 29: ...When your phone is busy all incoming calls are forwarded without ringing at your phone 3 5 8 Call Forward If No Answer or Busy All incoming calls are forwarded if your phone is busy or if you do not...

Page 30: ...or example 533266 would enter JEAN You need a FORWARD but ton to enter adjoining characters that are located under the same but ton or to leave spaces For adjoining characters press the FOR WARD butto...

Page 31: ...ss to exit Dialing Station Speed Dial Numbers 1 If placing an outgoing call select an outgoing line by pressing a CALL button 2 Touse the SpeedDial buttonfor the number youwish tocall Pressthe desired...

Page 32: ...ain in alphanumeric mode Press the keypad buttonsto enterthe desired characters Refer to the following chart The number of times a button is pressed determines which character is entered For example 7...

Page 33: ...you dialed or an outside telephone number that you saved Yourcustomerservice representative trainer or system administrator can tell you whether your phone is programmed for Last Number Dialed or Las...

Page 34: ...e calls together in the conference Options During the conference call you can do the following 1 Place the conference on hold Press the HOLD button This places the conference on hold the parties are s...

Page 35: ...____________________ 9 _______________________ To make a page 1 Dial 7 2 Dial the desired zone number 0 9 3 After the tone make your announcement 4 Press TALK to hang up RECORD A CALL If your telephon...

Page 36: ...____ 02 _______________________ 12 _______________________ 03 _______________________ 13 _______________________ 04 _______________________ 14 _______________________ 05 _______________________ 15 ___...

Page 37: ...enter ad joining characters that are located under the same button or to leave spaces For adjoining characters press the FORWARD button once to advance to the next character For example 6 FWD 666 FWD...

Page 38: ...___________________ 12 _______________________ 03 _______________________ 13 _______________________ 04 _______________________ 14 _______________________ 05 _______________________ 15 _______________...

Page 39: ...keymaps when your phone is idle Dial 3 9 9 To switch between keymaps during a call While on a call press the SPCL button and dial 3 9 9 Date Time Name and Extension Number Display This feature display...

Page 40: ...re described below To place only private intercom calls Ring Intercom Always orto cancel the Ring Intercom Always feature Dial 3 7 7 Hunt Group Remove Replace Your system may be programmed with hunt g...

Page 41: ...out of one or more ACD hunt group To log out of all of your ACD hunt groups at once Dial 3 2 8 To log outof one ACD huntgroup Dial 3 2 7 One of the following displays will appear If you were logged in...

Page 42: ...a call 1 Press the SPCL button and dial 3 7 5 NOTE This feature cannot be used ifthe Agent Help feature is not avail able at your phone you already have four parties in your call not enough system ci...

Page 43: ...re Handset is properly seated in Battery Charger Make sure the Battery Pack is properly placed in the Handset Make sure that the charging contacts on the Handset and Battery Charger are clean Problem...

Page 44: ...he Handset However you will hear through the Headset earphone and talk through the Headset microphone The Handset earphone and microphone are disconnected Optional Backup AC Adapter The optional Backu...

Page 45: ...Inter Tel INT2000 User Guide 39 NOTES...

Page 46: ...Inter Tel INT2000 User Guide 40 NOTES...

Page 47: ...Inter Tel INT2000 User Guide 41 NOTES...

Page 48: ...__ Do Not Disturb On 370_____ Do Not Disturb Off 371_____ Feature Key Default 395_____ Hold Individual 336_____ Hold System 335_____ Hookflash 330_____ Hunt Group Remove 322_____ Hunt Group Replace 32...