IP Cortex VoIP PABX, User Manual

Page 1: ...VoIP PABX User Guide...

Page 2: ...be able to give your further information about arrangements for access to telephone service during power failures It is not safe to assume that your VoIP phone will be available to make emergency cal...

Page 3: ...9 my details 9 Name 9 E mail Address 9 Send Email Voicemail Alerts 10 Attach Voicemail to Alerts 10 Personal phonebook 10 my phone 10 Current home extension 11 Phone line and button mappings 11 chang...

Page 4: ...4 Troubleshooting 19 Voicemail 20 Accessing Voicemail 20 Con guring Voicemail 20 Retreiving Voicemail 21 Short Code Features 23 Phone Quick Reference Cards 24...

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Page 6: ...ns are formatted like this and preceded by an exclamation mark in a circle Failing to comply with a critical instruction may cause anomalous behaviour damage to the PABX or other components or even re...

Page 7: ...h as TAPI PC integration If you have been provided with a physical phone then you do not need the above username and password information to make phone calls Making Phone Calls Using a Phone Handset P...

Page 8: ...ft Internet Explorer 5 0 Opera Start your preferred browser and enter the URL you have been provided with Figure 1 Logon screen Then enter the username and password you have been allocated and click o...

Page 9: ...f entries from the following sources 1 All of the extensions on the system who s entries have been con gured to be visible to you not ex directory etc 2 Your personal phonebook entries see my details...

Page 10: ...ion Remember to disable it if you are going to be away from your e mail for a while Personal phonebook Enter names and numbers into empty elds in this area to add new entries into your personal phoneb...

Page 11: ...e it in order to place and receive calls Show TAPI settings Clicking on this text reveals information required to set up your local PC for TAPI integration if this is enabled on your PABX See the next...

Page 12: ...ion and then click on the button If you subsequently forget your password then this can be retrieved by using the lost password link on the Logon page provided your e mail address is correct If this i...

Page 13: ...ws applications The TAPI drivers provide the interface which allows applications to control a phone How the application uses that interface and presents it s functions to the user is determined by the...

Page 14: ...X Please contact your administrator or system vendor for further help Next click on the driver installer download Depending on your browser and settings you may well be warned that the le contains exe...

Page 15: ...15 You may also see the following message and again it should be safe to trust the installer from it s known source If the installer is properly started a screen like the following is displayed...

Page 16: ...paration is complete the following message will be displayed prompting nal con rmation of install Once installation is complete you will be reminded that a reboot is required to fully install the TAPI...

Page 17: ...erated Windows registry le in my phones Show TAPI settings When this le is imported onto your Windows PC the settings in the TAPI driver are automatically setup for your current phone To download this...

Page 18: ...he settings have been loaded TAPI may be tested by running any TAPI capable application and dialling a number An example of a TAPI application which may be present on many PCs is Microsoft Outlook The...

Page 19: ...s placed there may be a number of reasons Wrong TAPI provider being used Double check your application is using the TAPI provider dialler called ipcortex Asterisk TAPI incorrectly con gured Repeat the...

Page 20: ...The PC needs to be able to communicate with an application on TCP port 5038 of the PABX If there is no network connectivity between your PC and the PABX or a rewall is preventing these connections the...

Page 21: ...e web interface or using a phone keypad To access voicemail simply dial your internal voicemail number from your internal extension phone The default number to access your own voicemail is 8500 but yo...

Page 22: ...n to main menu Retrieving Voicemail Voicemail has the concept of both new and old messages New messages have not yet been heard and old messages are ones which have previously been heard but have not...

Page 23: ...ave message to a speci c folder Help repeat options Exit 3 Advanced gives access to the following advanced options 1 Reply send a reply if sender was a local extension 3 Envelope play time date and se...

Page 24: ...g my extension here feature 2 Hot desk Release this phone 5 Forward calls Allow calls to ring on an additional extension 6 Remove call forwards 8 Enable night mode requires admin pass code 9 Disable n...

Page 25: ...required to operate a number of types of phone They need to be customised with information about your system for example voicemail number and will often be superseded by copies provided by your system...

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Page 27: ...directory until the required name is shown Press Numbers All Centre extensions are ____ digit numbers starting with a ___ The extension number is normally shown top centre of the phone display Press...

Page 28: ...via the Mailbox Options 0 sub menu in the voicemail system Accessing from Outside To access the voicemail system from outside mobile etc dial 0______ ________________ Follow the prompts to enter your...

Page 29: ...2 Use the up or down arrow buttons on the silver directional dial or the button under the onscreen arrow keys to move around the directory until the required name is shown 3 Press Ending a Call Press...

Page 30: ...the Mailbox Options 0 sub menu in the voicemail system Accessing from Outside To access the voicemail system from outside mobile etc dial 0______ ________________ Follow the prompts to enter your ext...

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Page 32: ...guration tips de nition 6 14 critical instructions de nition 6 13 D delete message voicemail 22 E e mail address 3 9 Elmeg IP290 25 emergency calls 26 F folders 21 forward short code 23 forward to voi...

Page 33: ...1 Outlook using with TAPI 18 P password 8 changing 8 password voicemail 21 phone 10 11 13 17 19 20 21 23 24 25 27 phonebook 3 9 10 personal 10 phone line 3 11 phone quick reference 24 PIN number 11 20...

Page 34: ...sting 18 Troubleshooting 19 U unavailable message 21 V Voicemail 20 accessing 20 advanced options 22 con guring 20 delete message 22 folders 21 main menu 21 new messages 21 next message 22 old message...

Page 35: ...35 Notes...

Page 36: ...The Mansion Bletchley Park Milton Keynes MK3 6EB UK Tel 01908 276650 Fax 01908 276699 http www ipcortex co uk...