IPWireless 1C, User Manual

Page 1: ...rint and send PDF files as Emails with any application ad sponsored and free of charge www pdfmailer com IPWire les s Br oa dba nd Mod em Us er G uide 1 IPWireless Broadband Modem 1C User Guide Version 1 0 Feb 18 2003 ...

Page 2: ...anner whatsoever without the written permission of IPWireless Inc is strictly forbidden Trademarks used in this text the IPWireless logo icon and IPWireless Broadband Modem are trademarks of IPWireless Inc Microsoft Windows and Windows NT are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the mar...

Page 3: ... Areas on Your IPWireless Broadband Modem 12 Chapter 3 Installation and Registration 14 Support the IPWireless Broadband Modem Using the Built in Stand 14 Support the IPWireless Broadband Modem Using the External Stand 15 Connect the AC Power Adapter 16 Find the Best Radio Signal 16 Install the IPWireless PC Software 18 Connect Cable between the Modem and the Computer 18 USB Cable Connection 19 Et...

Page 4: ...S NOT ACCEPT COOKIES 29 THE BROWSER DID NOT GO DIRECTLY TO THE REGISTRATION SCREEN 29 THE CONNECT AND DISCONNECT BUTTONS ARE NOT HIGHLIGHTED ON THE STATUS MONITOR SCREEN BUT A RADIO SIGNAL IS PRESENT 29 ERROR MESSAGE INVALID PASSWORD 29 ERROR MESSAGE NO ANSWER 29 IPWIRELESS BROADBAND MODEM NOT RESPONDING 30 Appendix B Battery Information 31 Internal Battery 31 Battery Safety Guidelines 31 Appendix...

Page 5: ...ILER COM Print and send PDF files as Emails with any application ad sponsored and free of charge www pdfmailer com IPWire les s Br oa dba nd Mod em Us er G uide 5 This page has intentionally been left blank ...

Page 6: ...ice wiring What s more the IPWireless Broadband Modem connects to the Internet through radio access you will never encounter dial up busy signals or need to install an extra line to access the Internet and use the telephone at the same time The speed at which your IPWireless Broadband Modem will perform is dependent upon the radio signal quality available and the IPWireless service level that you ...

Page 7: ...et To reduce the risk of damage always remove each end of the power cable by pulling the plug rather than the cable Do not allow anything to rest on the power cable Do not position the power cable in any area where people will step on it Do not use the IPWireless Broadband Modem if the power cable becomes frayed or damaged in any way Do not overload the power outlet Power overloads are often cause...

Page 8: ...antee a connection in all circumstances Do not rely on it for matters where a connection is essential Exposure to Radio Frequency Signals The following information includes important safety guidelines regarding exposure to radio frequency RF signals and the use of electronic devices as determined by the Federal Communications Commission FCC Before using your modem please read the RF label that is ...

Page 9: ... solvents or abrasives when cleaning your IPWireless Broadband Modem These items may scratch the surface or damage the interior components of the IPWireless Broadband Modem To avoid the risk of electric shock always unplug the IPWireless Broadband Modem from the AC power outlet before cleaning it Avoid dropping shaking or striking the IPWireless Broadband Modem This may damage its components ...

Page 10: ...d 4 Operating Systems Supported Microsoft Windows 98 SE2 Microsoft Windows ME Microsoft Windows 2000 Administrative privileges required Microsoft Windows XP Home Administrative privileges required Microsoft Windows XP Professional Administrative privileges required 4 Memory Minimum 64 megabytes MB of RAM 128 MB recommended 4 Connector USB port or Ethernet port 4 Display VGA or Super VGA recommende...

Page 11: ...Adapter The AC power adapter provides power to the IPWireless Broadband Modem The power adapter plugs into a 120V or 240V AC power outlet The pin end of the power cable plugs into the power jack located on the side of the IPWireless Broadband Modem Do not use any power adapter other than the one provided with your IPWireless Broadband Modem Installation CD The installation CD includes the IPWirele...

Page 12: ...ed LED The single red LED at the top right of the IPWireless Broadband Modem display indicate that the modem is ON v Connection Status Indicator 1 Green LED The single Green LED shows the connection status The green LED will be illuminated when you are connected to the Internet w Transmit and Receive Indicator 2 Amber LEDs x Power Button w Transmit Receive Indicator 2 Amber LEDs Built in Stand y S...

Page 13: ... illuminated you can transfer data at the maximim speed of the IPWireless Broadband Modem or at the service level you have selected z DC Power Jack The pin end of the power cable plugs into the DC power jack located on the side of the IPWireless Broadband Modem Built in Stand The built in stand on the back of the unit supports the IPWireless Broadband Modem PC Interface Cable Connection The 20 pin...

Page 14: ...Signal Ø Install the IPWireless PC Software Ø Connect the Cable between the Modem and the Computer Ø Perform On line Registration Support the IPWireless Broadband Modem Using the Built in Stand On the lower back panel of the IPWireless Broadband Modem is a removable battery cover which incorporates a stand that supports the IPWireless Broadband Modem Complete the following steps to support the IPW...

Page 15: ...ay want to consider using a power surge protector A surge protector is designed to protect electronic devices from electrical surges and lightning strikes that may damage your computer or modem If you don t have a surge protector contact your local computer or electronics retailer for further details 2 Plug the AC power adapter into a 120V or 240V AC power outlet 3 To disconnect the unit from main...

Page 16: ...ternatively 5 Observe the four signal indicators LEDs on the left hand side of the IPWireless Broadband Modem display to help you determine when the IPWireless Broadband Modem has located a radio signal Adjust the position of the IPWireless Broadband Modem until the center ring is illuminated This is similar to moving an FM radio to receive the best sound quality When the bottom yellow LED is illu...

Page 17: ...allShield Wizard will now guide you through the installation screens described on the following pages Follow the on screen prompts to complete the installation 2 License Agreement Screen The use of the IPWireless Broadband Modem is subject to acceptance of the License Agreement Scroll through the display window to read the entire agreement The installation of the IPWireless PC Software will procee...

Page 18: ... After the plug and play is finished click the OK button and connect the USB Cable 1 Plug the 20 pin connector on the USB cable into the PC port on the side of the modem as shown in Figure 8 below 2 Connect the other end of the USB cable into a USB port on your computer If needed refer to your computer manual for the location of the USB port Figure 8 Ethernet Cable Connection Before connecting you...

Page 19: ...ation web page Note If a connection cannot be made the IPWireless PC Software will timeout and display a message indicating that the connection failed If this happens see the Troubleshooting Tips in Appendix A 3 To create a new account via your Service Providers Customer Registration web page follow the on screen instructions 4 When you have created a new account close the Internet Browser session...

Page 20: ...isplayed stating that the computer needs to be rebooted for the patch to take effect Since the IPWireless Broadband Modem will work with your original settings at a slower rate it is advised that you do not reboot here but continue with the rest of the installation Windows Internet Configuration Setting Again due to the high data speeds that the IPWireless Broadband Modem can work at in order to a...

Page 21: ...beled IPWireless 3G Modem Dialler as shown below Fig 10 Figure 12 The main screen has four tabs that display associated screens when you click on them These tabs are described in more detail below A single button is used to initiate Connect and terminate Disconnect the connection to the Internet This button also indicates the state of the connection since if for example the connection is currently...

Page 22: ...e IPWireless Broadband Modem Zero indicates poor signal strength while 100 indicates a strong signal Battery Charge The IPWireless Broadband Modem comes with an internal battery The scaling shows zero representing no battery power while 100 indicates a fully charged battery See Appendix B for more information on the battery Battery Status the following icons are used as follows modem currently bat...

Page 23: ... by clicking on the Upgrade UE button remember to Disconnect from the Internet before attempting the upgrade Establishing the Connection to the Internet You should establish an Internet connection using the IPWireless PC Software before launching your browser or any other Internet associated software such as FTP telnet etc 1 Start the IPWireless PC Software and wait until the signal strength indic...

Page 24: ...ge www pdfmailer com IPWire les s Br oa dba nd Mod em Us er G uide 25 b Click the IPWireless 3G Modem icon on the taskbar to restore the main screen then click the button when labeled Disconnect c Close the IPWireless 3G Modem application by clicking the X button in the top right corner of the window ...

Page 25: ...hat may have displayed You may need to provide your username and password if the problem is related to your service or your account rather than the IPWireless Broadband Modem and its associated software Remember your PC operating system must be compatible with the supported operating systems Windows 98 Second Edition Windows ME Windows 2000 and Windows XP THE POWER BUTTON IS ON BUT THE DISPLAY DOE...

Page 26: ...es Try moving the position of the modem to maximize the number of illuminated rings 2 You may also achieve a stronger signal if you place the modem near a window but avoid direct sunlight 3 If you cannot achieve more than three rings wherever you place the modem call your Service Provider for Technical Support THE IPWIRELESS BROADBAND MODEM DISPLAY IS NOT FUNCTIONING AS EXPECTED The display will s...

Page 27: ...ct the Device Manger Tab located at the top of the System Properties Dialog window Windows 2000 XP users should select the Hardware Tab and select the Device Manager Locate the IPWireless 3G Modem and Uninstall Remove the device Ensure the IPWireless 3G Modem has been removed from Device Manager and now DISCONNECT the IPWireless Modem from your PC The IPWireless 3G Modem must now be physically dis...

Page 28: ...vice Provider for Technical Support or try again later THE CONNECT AND DISCONNECT BUTTONS ARE NOT HIGHLIGHTED ON THE STATUS MONITOR SCREEN BUT A RADIO SIGNAL IS PRESENT On rare occasions the IPWireless 3G Modem Status Monitor will lose contact with the IPWireless 3G Modem The IPWireless 3G Modem Status Monitor should be shut down and restarted to clear the problem If the problem persists the compu...

Page 29: ... 2 Check that the modem power button is on 3 If the IPWireless Broadband Modem still does not respond try restarting the PC and then restart the IPWireless PC Software application Occasionally the PC COM port that the IPWireless PC Software and the IPWireless Broadband Modem are using can become locked up and cannot be freed until the PC is restarted 4 If the status bar still reports IPWireless Br...

Page 30: ...aptop without connection to an AC power source The internal battery life depends upon your usage of the IPWireless Broadband Modem For example video conferencing will consume battery life faster than web browsing The IPWireless Broadband Modem display dims after 2 minutes of power ON to conserve battery life Battery Safety Guidelines When the internal battery no longer holds a charge do not attemp...

Page 31: ...umber may be changed Q WHERE CAN I FIND A COVERAGE MAP A Call Service Provider Q HOW DO I CHANGE MY SERVICE LEVEL A See registration process above Q HOW DO I REBOOT THE IPWIRELESS BROADBAND MODEM WHEN THE POWER BUTTON DOES NOT RESPOND A Press the button on the front of the modem for 2 seconds Q HOW DO I SET COOKIE PREFERENCES ON MY BROWSER A Using Netscape Navigator Go the browser drop down Edit m...

Page 32: ...less 3G Modem Dialler change to the Tools tab and press the button labeled Check WWW for Software Upgrade This will automatically check to see if there is a newer version of software and if one is available it will be automatically downloaded to the computer with the progress of the download being displayed using the sliding bar Q HOW WILL I KNOW WHEN TO UPGRADE MY IPWIRELESS BROADBAND MODEM A Usi...

Page 33: ...p insert the Installation CD into the second PC and run the installation software You will automatically connect to the registration web pages Select Support Services You may modify your settings here if needed If you leave all fields unchanged and click Apply the username password cookie will access your second PC and the dialer will automatically configure the modem Q WHEN SHOULD I DE INSTALL TH...

Page 34: ...nd network connection status However if the modem experiences certain error conditions the display will be used to signal the condition back to the user Figure 13 Figure 13 shows the Modem LED Display fully illuminated In normal operation 4 yellow LEDs on the left are used for the signal strength the red LED indicates ON OFF the green LED is used to show network connection status and the 2 amber L...

Page 35: ...turning to normal operation then this indicates a warning that a non critical self test has failed but will not hamper the operational capability of the modem If a segment segments is are constantly illuminated following power on then a critical self test has failed and the modem will not be initialized in order to protect against possible damage to onboard components In both scenarios it is recom...

Page 36: ...aches the dialer The remaining EL display segments will be illuminated as in normal operation such as the battery charging base station searching wheel and connection status Figure 14 illustrates a Modem that has camped on to a base station but the dialer has not yet been attached Note that the normal signal strength indication has been replaced by the single outer signal ring being illuminated Fi...

Page 37: ... or connected on a network the Modem will immediately terminate the call session Following session termination the Modem will go into an off but charging the battery state and illuminate the second outer signal strength ring segment 25 to indicate fatal USIM failure as illustrated in Figure 15 Figure 15 The Modem will remain in this state until switched off by the user If the USIM card fails the u...

Page 38: ...gnal 4 yellow LEDs Power 1 red LED Online 1 green LED Transmit 1 amber LED Receive 1 amber LED Power AC Power Adapter Current 1 0A AC input voltage 100V 240V DC output voltage 5 0V Cable 2m length 6 56 ft Environmental Temperature Normal 15 C to 35 C 59 F to 95 F Extreme short periods 10 C to 55 C 14 F to 131 F Storage 20 C to 65 C 4 F to 149 F Relative humidity Operating 25 to 75 Extreme 25 to 75...

Page 39: ...er com IPWire les s Br oa dba nd Mod em Us er G uide 40 Frequency of operation 2 5 to 2 69 GHz Impedance 50 ohms nominal Omni directional gain 2dBi Polarization vertical Input return loss 10dB nominal across band Maximum power 24dBm VSWR 1 7 Size Length 65 mm 2 56 inches Width 20 mm 81 inches Depth 5 mm 198 inches ...

Page 40: ...ing PPPoE hardware routers Supplier Model Linksys BEFW11S4 BEFSR41 BEN2PS4 Netgear RT311 RT314 Sonicwall SOHO2 Cisco 800 series Cisco 2621 SMC 7004ABR Asante FR3004 Appendix G PPPoE Clients Tested The IPWireless 3G Modem has been tested on and found to be compatible with the following PPPoE software clients Operating System Product Name Type Windows 98 EnterNet PPPoE Windows 2000 EnterNet PPPoE Wi...

Page 41: ...evision technician for additional suggestions You may also find the FCC Interference Handbook 1986 to be helpful It is available from the U S Government Printing Office Washington D C 20402 Stock No 004 000 00450 7 or on the World Wide Web at http www fcc gov Bureaus Compliance WWW tvibook html This device complies with part 15 of the FCC rules Operation is subject to the condition that this devic...