JAI RM-4200GE, User Manual

Page 1: ...RM TM 4200GE RMC TMC 4200GE Digital Monochrome Color Progressive Scan Interline Transfer GE Camera Document Version E Document P N 10394 ...

Page 2: ......

Page 3: ...N55024 1998 A1 2001 All JAI Inc products bearing the CE mark have been declared to be in conformance with the applicable EEC Council Directives However certain factory installed options or customer requested modifications may compromise electromagnetic compatibility and affect CE compliance Please note that the use of interconnect cables that are not properly grounded and shielded may affect CE co...

Page 4: ... expressly approved by the party responsible for FCC compliance could void the user s authority to operate the equipment RM TM 4200GE Series Operation Manual JAI Inc 625 River Oaks Parkway San Jose CA 95134 Tel 408 383 0300 Tel 800 445 5444 Fax 408 383 0301 www jai com October 09 2009 ...

Page 5: ...2 Bayer Color Filter Array CFA 20 3 2 3 Starting Pixel Configuration 21 3 2 4 Sync and Data 21 3 2 5 Camera Functions 22 3 2 6 Interpolation Software 23 3 2 7 Color Interpolation 23 3 3 Electronic Shutter 23 3 3 1 Preset Shutter 23 3 3 2 Programmable Exposure Continuous Mode 23 3 3 3 Asynchronous No Shutter Mode 24 3 3 4 Asynchronous Programmable Exposure Mode 25 3 3 5 Pulse Width Control Mode 26 ...

Page 6: ...8 5 9 IPEngine 48 5 9 1 SignalRoutingBlock 50 5 9 2 ControlBits 52 5 9 3 PLC LookupTable 52 5 9 4 PLCSpecialConfigurations 54 5 9 5 Counters 56 5 9 6 Pulse Generators controls 57 5 9 7 PLC Grabber Features 58 5 9 8 IPEngine Examples 58 5 10 Register Map 59 6 Troubleshooting 64 6 1 Problems and Solutions 64 6 1 1 Symptom No Video 64 6 1 2 Symptom Dark Video 64 6 1 3 Symptom Non Synchronized Video 6...

Page 7: ...se Width Control Trigger 26 Figure 19 PIV Exposure Timing Table 27 Figure 20 PWC PIV Timing Table 27 Figure 21 Output and Blooming 28 Figure 22 Camera Timing Chart 30 Figure 23 Digital Data Output Order for Configuration 31 Figure 24 Field Video Timing Continuous Mode 31 Figure 25 Acquisition And Trigger Controls Category 40 Figure 26 AnalogControls Category 41 Figure 27 ImageSizeControl category ...

Page 8: ...ble 2 Scan Area Start Points 20 Table 3 Electronic Preset Shutter 23 Table 4 Asynchronous Mode Chart 28 Table 5 TM 4200GE Timing table 29 Table 6 Video Output 31 Table 7 External HD Locking and External VD Reset 32 Table 8 Async Reset 32 Table 9 TM 4200GE Camera Specifications Table 65 ...

Page 9: ...ction gauging character reading archiving and high security surveillance 1 2 Features Small size and light weight The printed circuit boards in the TM 4200GE have been arranged to create modular electronics giving the camera flexibility In addition the use of miniature solid state components results in a compact lightweight camera that is 51mm x 51mm x 85mm in dimensions and weighs only 214 grams ...

Page 10: ...ree modes to control the asynchronous reset and shutter speed Async no shutter The video signal and FDV are reset by external VINIT Internal shutter speed control The speed control varies from 1 15 to 1 16 000 sec The video signal and FDV starts with internal V reset timing related to shutter speed External VINIT with pulse width The duration between pulse edges controls the shutter speed external...

Page 11: ... list of additional accessories and options that may be required for your application Please check with your JAI Inc representative before you install your camera to determine what you might need PD 12U series power supply 12P 02S power cable Cat5e or Cat6 shielded Ethernet cable not supplied by JAI Inc Tripod Mounting Kit TP 20 for dimensions go to www jai com EN CameraSolutions Products Accessor...

Page 12: ...d cables further reduce emissions 2 2 3 Power Supplies and Power Cable Setup 2 2 3 1 Power Supplies The TM 4200GE camera requires 12V DC power that is obtained through the 12 pin connector located on the rear panel of the camera JAI Inc power supplies feature a 100 240V AC 12V DC 1 2A universal voltage power supply JAI Inc recommends the following power supplies PD 12UU PD 12 UU No Hirose 12 pin c...

Page 13: ...V 5 Orange coax shield GND Digital Ground 11 Blue RESV 6 Orange coax TTL IN External_Trigger 12 Black coax shield RESV Note Make sure that the unused leads are not touching and that there is no possibility that exposed wires could cause the leads to short 2 2 3 3 Building Your Own Power Cable Refer to the 12 pin connector pin out in Table 1 on page 12 Connect the Ground lead to pin 1 and the 12V D...

Page 14: ...ge sharpness when using lower cost zoom lenses custom optics or in unusual parameters There should be an obvious need to refocus the lens before attempting to change the back focus This is a very exacting task Some cameras have been returned to the factory to reset the back focus after failed attempts to change the focus by customers It might be wise to label cameras whose back focus was adjusted ...

Page 15: ...e in conjunction with progressive scanning enables the TM 4200GE to support simultaneous electronic shuttering of all lines pixels in order to freeze fast moving objects This is different from frame transfer architectures which require a mechanical shutter or strobe light to capture objects in motion 3 1 1 Preset Scan Area TM TMC 4200 has four fixed Scan Area Modes full scan centered 1000 lines ce...

Page 16: ...1 Figure 6 Bayer 2 3 1 3 Full Scan Area 2x2 Binning TM TMC 4200 CL has 2x2 binning of the full scan area In full scan 2x2 binning mode pixel i j includes all the information of pixel 2i 1 2j 1 2i 1 2j 2i 2j 1 and 2i 2j in normal full scan mode where i j 1 2 1024 In this mode vertical binning makes frame transfer faster than normal scan mode however due to the mixture of pixel information the camer...

Page 17: ... image post processing algorithm that enables the user to digitally modify the camera s field of view while maintaining a constant data rate between the camera and the host computer This is accomplished by sub sampling pixels in the field of view in a manner proportional to the digital zoom level Note The number of pixels used to create an image in these modes is always 512 H x 512 V Figure 8 Over...

Page 18: ...every fourth pixel in every fourth line of the full 2048 H x 2048 V CCD to produce a 512 H x 512 V output The image is effectively 1x digital zoom Figure 9 1x Digital Zoom 1 3x RPDZ 1 3x Mode produces an image that is effectively 1 3x digital zoom Figure 10 1 3x Digital Zoom ...

Page 19: ...that is effectively 2x digital zoom Figure 11 2x Digital Zoom 4x RPDZ 4x Mode produces an image that is effectively 4x digital zoom Figure 12 4x Digital Zoom Note The total zoom level will be the optical zoom established by the lens multiplied by the RPDZ mode settings ...

Page 20: ... primary color filter This filter provides the most popular color interpolation supported by numerous software suppliers The digital format allows the camera to output accurate pixel data including the color information When the data is stored in the frame buffer of a framegrabber or computer the color information is easily manipulated to restore the original color images Because the color filter ...

Page 21: ...ns such as R G start or G R start as well as G B start and B G start Once the correct scanning is configured the rest of the interpolation is exactly the same Contact JAI Inc for further information regarding CCD manufacturers Figure 14 Example of Color CCD CFA Pattern 3 2 4 Sync and Data The individual color data is exactly the same as the pixel data This means that the timing relationships of th...

Page 22: ... characteristics the LUT Look up Table is different The LUT is a powerful tool to adjust the dynamic range as well as the color dynamic range Since human color perception is non linear LUT selection can help optimize color contrast by selecting the LUT value Gamma 0 45 is logarithmic and is close to human perception When LUT is selected black level adjustment must be more accurate than for monochr...

Page 23: ... the software algorithm such as 3 x 3 interpolation 2 x 2 interpolation color matrix white balance capability and so on All AccuPiXEL color cameras are carefully designed for maximum color performance JAI Inc strongly suggests that you use digital output for the best performance Some software is used on board FPGA or DSP to perform the interpolation Other software simply uses the host computer s m...

Page 24: ...finishes the line it is scanning and scans an additional 9 video lines this charge is sent to the horizontal register Because the external trigger is randomly applied the new image charge may overlap with the previous image To prevent an existing charge accumulation from interfering with a new image most users set up the application in a dark area and depend on a strobe light for illumination From...

Page 25: ...sure time from 0 video line to 2079 video lines can be controlled via software in one video line steps In this mode the minimum exposure time is equal to 0 video line plus overhead the maximum exposure time is equal to 2079 video lines plus overhead Where the specified exposure time is n video lines the real exposure time is equal to If the exposure time is less than one frame time the maximum tri...

Page 26: ...less than 1 exposure time one frame transferring time The minimum active period of the external trigger is 5µs Theoretically the maximum active period of the external trigger is unlimited But due to the usability of images at 25o C it is recommended the active period of the external trigger be no longer than one second Figure 18 Pulse Width Control Trigger 3 3 6 Particle Imaging Velocimetry Fixed ...

Page 27: ...by the pulse width of the external trigger which is similar to PWC mode The real exposure time of the first image is equal to the pulse width of the external trigger The maximum trigger frequency in this mode is equal to 1 transfer time of two frames exposure time of the first image The minimum active period of the external trigger is 10 pixel clocks 250ns Figure 20 PWC PIV Timing Table ...

Page 28: ...he structure and the pixel size The TM 4200GE uses a CCD with 7 4 µm x 7 4 µm pixels and a two phase vertical shift register structure The well capacity is 40 000 electrons The theoretical dynamic range is 40 000 30 1333 1 60 dB A typical CCD camera does not use the full dynamic range due to the nominal gain and the output specification such as RS 170 The typical CCD camera s gain is set at 16 to ...

Page 29: ... is as follows Full Progressive Scan fHD 30 769 KHz 2 fVD 14 79 Hz 2 Internal Master clock 80 00 MHz Pixel clock 40 00 MHz 100L Partial Scan fHD 30 769 KHz 2 fVD 27 97 Hz 2 500L Partial Scan fHD 30 769 KHz 2 fVD 49 63 Hz 2 250L Partial Scan fHD 30 769 KHz 2 fVD 79 92 Hz 2 3 6 Camera Timing Charts Table 5 TM 4200GE Timing table Timing Scan Mode Unit A B C D U T Z tA dual 1300 1300 1300 1300 1300 72...

Page 30: ...7 702 tM 2048 2048 2048 2048 2048 1024 512 tN 2080 1100 620 385 1040 650 tP 2048 1000 500 250 1024 512 tQ 32 100 120 135 16 138 tR tU 3 tS tW 6 tT tH tU dual 16 50 58 61 8 x1 67 x2 46 x3 25 x4 4 single 16 50 58 61 8 x1 44 x2 30 x3 17 x4 4 tV 3 tW dual 13 47 59 71 5 x1 68 x2 89 x3 113 x4 131 single x1 91 x2 105 x3 118 x4 131 Figure 22 Camera Timing Chart ...

Page 31: ...put Order for Configuration Figure 24 Field Video Timing Continuous Mode Table 6 Video Output Scan Area Data Clock Horizontal pixels Vertical lines A B C D E K L M N O A 40MHz 25 ns 1300 276 1024 0 0 2080 32 2048 0 0 B 1100 100 1000 C 620 120 500 D 385 135 250 ...

Page 32: ... Hz Time msec eF eG eH eI eJ A 40MHz 25ns 30 77 32 5 20ns 1300 100 1200 0 14 79 67 6 2 2080 9 2071 1 B 27 7 35 75 1100 1091 C 49 63 20 15 620 611 D 79 92 12 51 385 376 Table 8 Async Reset Scan Area Async Reset Timing aA lines aB μsec aC aD aE aF μsec aG lines aH lines aI lines aJ sec aK lines s1 8 s9 A 1 2 s1 8 1 line s9 125ns 33 aH aH 1 aH 1 aH 2 1 2 B 101 C 121 D 136 Note s1 1 s2 3 s3 7 s4 15 s5...

Page 33: ...re Software A GigE Vision camera can be controlled by any software that understands the protocol At JAI we provide the JAI GigE Vision SDK and Control Tool to interface with our cameras The remainder of the manual will show screenshots of the JAI Control Tool but other 3rd party software will provide similar functionalities 4 3 Recommended Network Configurations Although the TM 4200GE series camer...

Page 34: ... sufficient memory capacity Configure inter packet delay to avoid congestion in network switches Disable screen saver and power save functions on computers Use high performance computers with multi CPU hyper thread and 64 bit CPU etc Only use Gigabit Ethernet equipment and components together with the camera Use at least Cat5e or preferably Cat6 Ethernet cables Whenever possible limit the camera o...

Page 35: ...lect target NIC right click and click Properties Note The following procedure uses the Intel PRO 1000 as an example If a different NIC is used the setup tabs will likely be different In that case set the item in a manner similar to what is described here 8 Click Advanced tab ...

Page 36: ... Packet Size the camera can use 10 Click OK 11 Close Device Manager 12 Close System Properties clicking OK 4 3 5 Setting Receive Descriptors If the Network Connection Properties list contains a property called Receive Descriptors then change its property to the maximum value supported by the NIC installed in the computer Click OK to save the property ...

Page 37: ... connecting several cameras to one network interface card via a switching hub it is important to optimize the Inter Packet Delay of the cameras to avoid congestion in the switch A sure sign of congestion is the loss of packets Since increasing the inter packet delay also adds overhead to the data transfer it is important to calculate the optimal setting in order to make best use of the video bandw...

Page 38: ...ferred to the Packet Delay column of the Control Tool 4 3 8 Confirm the Filter Driver is used The filter driver is installed as an optional function when JAI SDK is installed If the filter driver is not installed at that time it can be installed from All Programs JAI SDK GigE Vision Filter Driver Install GigE Vision Filter Driver If the Filter Driver is installed properly the Camera Control Tool i...

Page 39: ...Functions Operations 39 RM TM 4200GE Series If it is not shown confirm the setting in the Settings window Access the Settings window by clicking on the icon to the left of the blue question mark icon ...

Page 40: ... images onto the onboard memory Acquisition is stopped when the onboard memory capacity is reached Images can be read from the camera using either ContinuousReadout or SingleFrameReadout ContinuousReadout Images will be read continuously from the camera s onboard memory When no more images are available timeouts will occur SingleFrameRecording Acquire a single image and store onto the onboard memo...

Page 41: ...nables the AsyncProgrammable value feature below Note see TABLE 3 Electronic Preset Shutter in Section 3 3 1 for shutter time of the Preset modes ContinuousProgrammable user defined shutter time in unit of scan lines Available only when ExposureMode is in ContinuousProgrammable AsyncProgrammable user defined shutter time in unit of scan lines Available only when ExposureMode is in AsyncProgrammabl...

Page 42: ...sly auto balance the channels Black Level 5 3 Image Size Controls These controls allow you to make adjustment to the image s size scan mode and tap selection Please see section 3 1 for a table of possible image sizes and modes Figure 27 ImageSizeControl category SensorDigitizationTaps the camera can be configured to read out from the image sensor using either one or two channels Possible options O...

Page 43: ...dth to 600 and Height to 100 OffsetX can have a range of 0 to 40 OffsetX is then set to 20 OffsetY can have a range to 0 to 80 OffsetY is then set to 35 The resulting image is of size 600x100 with the upper left pixel offset by 20 pixels horizontally and 35 vertically Figure 28 Image Output Example PixelFormat specifies the image type captured from the image sensor Available options Monochrome Mon...

Page 44: ...rammable scan area First line has a value of 0 and corresponds to the top of the image sensor For color cameras TMC RMC 4200GE this value changes the Bayer pattern of the captured image Sets PixelFormat to BayBG for odd value and BayerGR for even value UserScanAreaLines sets the number lines for the height of the User Programmable scan area TestImageSelector shows a software generated test pattern...

Page 45: ...5 Knee you can specify the curve by controlling two points The camera will calculate the table base on the Knee values below KneeX1 controls the X value of first Knee point KneeY1 controls the Y value of first Knee point KneeX2 controls the X value of second Knee point This value must be greater than KneeX1 KneeY2 controls the Y value of second Knee point KneeSet after you have changed the values ...

Page 46: ...etLoad load the camera settings from the selected memory page UserSetDefaultSelector chooses which memory page the camera will use as setting during boot up 5 7 DeviceInformation Show camera s general information such as version model and serial number Figure 31 DeviceInformation Category DeviceVendorName shows JAI Inc DevicModelName shows the camera model name DeviceVersion shows the current came...

Page 47: ...cal Address LLA an IP Address in the 169 254 X X ranged is assigned By default only DHCP and LLA are enabled LLA will always be enabled To disable DHCP mode set GevCurrentIPConfigurationDHCP to false You can also assign a static IP Address to the camera so the camera will always boot up with this IP Address To do so follow these instructions 1 Set Visibility to at least Expert 2 Set GevCurrentIPCo...

Page 48: ... host software must send at least one command to the camera during this period otherwise it loses control of the camera This is usually handled by the control tool 5 9 IPEngine The camera is sectioned into two logical modules a camera head and the IPEngine The camera head contains the components to capture images while the IPEngine takes care of interfacing to the outside world and transmitting ca...

Page 49: ...nfiguring the Camera 49 RM TM 4200GE Series Figure 33 PLC LUT Diagram Note Ext_VD EXT_HD EVINIT and INTG_CON all go the camera head TTL Output Strobe goes outside the camera via Pin 8 of the 12 Pin cable ...

Page 50: ... a group of switches that lets you route signals to the PLC Lookup Table There are a total of 8 input lines numbered from I0 to I7 Each input line can accept a number of different signals The input signals can be from the camera head externally from the 12 Pin cable or the PLC itself Figure 35 SignalRoutingBlock ...

Page 51: ... connected to the EXT_VD that goes to the camera head Please see the PLCSpecialConfigurations section below PLC PLC_Q7 PLC output This signal is also connected to the EXT_HD that goes to the camera head Please see the PLCSpecialConfigurations section below Counter Counter1Gt Counter1 s output signaling when the current count value is greater than some user defined value Please see Counter section ...

Page 52: ... Low When a bit is toggled on the host software a Write Register command is sent to the camera The arrival time of the packet depends on current network traffic therefore is varied These are recommended for testing purposes For more precise trigger usage please use an external input trigger signal thru the 12 Pin connector For a constant periodic trigger signal please use the Pulse Generators Time...

Page 53: ...1 Variable2 Op2 Variable3 Variable0 Op0 Variable1 Op1 Variable2 Op2 Variable3 All Q controls follow this format PLC_Q _Variable0 the first input signal PLC_Q _Operator0 a Boolean operator PLC_Q _Variable1 the second input signal PLC_Q _Operator1 a Boolean operator PLC_Q _Variable2 the third input signal PLC_Q _Operator2 a Boolean operator PLC_Q _Variable3 the fourth input signal Each Variable has ...

Page 54: ... least Expert to get access to these controls There are two controls of interest in this category PLC_Q6_Configuration and PLC_Q7_Configuration These two controls affect which signal source the EXT_VD and EXT_HD come from PLC_Q6_Configuration affects the EXT_VD signal Set to Zero to get the signal from the PLC_Q6 output Set to One to bypass the PLC LUT and get the signal directly from external 12 ...

Page 55: ...Configuring the Camera 55 RM TM 4200GE Series Figure 38 PLC Special Configurations Figure 39 CountersAndTimersControls ...

Page 56: ...Low to High PLC_Q16_FallingEdge decrement when the signal goes from High to Low PLC_Q16_AnyEdge decrement on any Falling or Rising Edge PLC_Q16_LevelHigh decrement when the signal is at the High section PLC_Q16_LevelLow decrement when the signal is at the Low section CounterDuration sets the value that the CounterValue will be compared to When the CounterValue and CounterDuration are equal the Cou...

Page 57: ... to start the counter Currently it is set to Off meaning always on CounterValue the read only value showing the current counter value 5 9 6 Pulse Generators controls The Pulse Generator lets you create a pulsed digital signal with a configurable frequency They can be configured to emit a continuous periodic pulse One use of this feature is to create a periodic trigger signal The low section of the...

Page 58: ...ering Water level setting specifies how much of that memory to use with the AcquistionMode s recording features Once the buffer is full no more images will be stored Possible settings are Level50 50 Level75 75 Level87Point5 87 5 Level100 100 GrbCh0AcqCfgInvertPixelData invert pixel data turning the image into a negative image True turn on pixel inversion False turn off pixel inversion IPEngine ÆGr...

Page 59: ... Timer1 output to the camera s trigger line a Goto IPEngine ProgrammableLogicController LookupTable i Set Q4 PLC_Q4_Variable0 to PLC_I7 Trigger Line ii Set Q0 PLC_Q0_Variable0 to PLC_I4 Strobe output iii Set Q5 PLC_Q5_Variable0 to One Integration signal always on Example 3 Setting up Integration Signal routing from external source Goto IPEngine ProgrammableLogicController SignalRoutingBlock Set PL...

Page 60: ...0 650 RPDZoom Factory Set Beginner TriggerPolarity RW ActiveLow ActiveHigh ActiveLow Beginner AnalogControls GainSelector RW All Tap2 All Beginner GainRaw RW 0 4095 Factory Set Beginner GainAutoBalance RW Off Once Off Beginner BlackLevelSelector RW All Tap2 All Expert BlackLevelRaw RW 0 4095 Factory Set Expert BlackLevelAutoBalance RW Off Continuous Continuous Expert CountersAndTimersControls Time...

Page 61: ..._RisingEdge PLC_Q17_FallingEdge PLC_Q17_AnyEdge PLC_Q17_LevelHigh PLC_Q17_LevelLow Off Beginner CounterResetActivation RW Off RisingEdge FallingEdge AnyEdge LevelHigh LevelLow Off Beginner CounterResetSource RW PLC_Q3 PLC_Q7 PLC_Q8 PLC_Q9 PLC_Q10 PLC_Q11 PLC_Q16 PLC_Q17 PLC_Q3 Beginner CounterTriggerSource RW Off Off Beginner CounterValue RO 0 4294967295 Beginner DeviceInformation DeviceVendorName...

Page 62: ...ghtMax RO 0 2048 Beginner Width RW 0 to WidthMax OffsetX Beginner Height RW 0 to HeightMax OffsetY Beginner OffsetX RW WidthMax Width Beginner OffsetY RW HeightMax Height Beginner PixelFormat RW Monochrome Mono8 Mono10 Mono10Packed Mono12 Mono12Packed Bayer BayerGR8 BayerBG8 BayerGR10 BayerBG10 BayerGR12 BayerBG12 Monochrome Mono8 Bayer BayerGR8 Beginner ScanMode RW A_2048x2048 B_2048x1000 C_2048x...

Page 63: ...inner KneeX1 RW 0 255 255 Beginner KneeY1 RW 0 255 255 Beginner KneeX2 RW 0 255 255 Beginner KneeY2 RW 0 255 255 Beginner LUTInversion RW Execute Command Beginner UserSets UserSetSelector RW Default UserSet1 UserSet1 Beginner UserSetLoad RW Execute Command Beginner UserSetSave RW Execute Command Beginner UserSetDefaultSelector RW Default UserSet1 UserSet1 Expert ...

Page 64: ...tion Iris opening on the lens 6 1 3 Symptom Non Synchronized Video Remedies Check that the following are properly connected and operational Proper mode output Frame grabber software camera selection 6 1 4 Symptom Image incomplete or contain black lines Remedies this could be due to bandwidth or dropped packet issues Check that GevSCSPacketSize and PixelFormat are set to recommended values Jumbo Fr...

Page 65: ...ochrome 0 12 lux Color 0 8 lux f 1 4 no shutter 15 fps Sensitivity 31uV e Video Output Analog Digital 1 0 Vp p 75Ω Gigabit Ethernet 8 bit 10 bit 12 bit Gamma Programmable LUT 1 0 std Lens Mount C mount use 1 2 format lenses or larger Power Requirement 12V DC 10 590mA typical at 25 C Operating Temp 10 C to 50 C Vibration 7 Grms 10Hz to 2000Hz Random 11 ms half sine Shock 70G Size W x H x L 51mm x 5...

Page 66: ...re 40 Physical Dimensions Caution When mounting the camera to any fixture do not use screws that extend more than 5 mm into the camera housing to avoid possible damage to the internal circuitry For attaching the tripod mounting plate only the supplied screws should be used ...

Page 67: ...Appendix 67 RM TM 4200GE Series 7 1 2 Spectral Response Figure 41 TM 4200 Spectral Response Figure 42 TMC 4200 Spectral Response ...

Page 68: ...RM TM 4200GE Series 68 Appendix ...

Page 69: ......

Page 70: ...www jai com Europe Middle East Africa Phone 45 4457 8888 Fax 45 4491 3252 Asia Pacific Phone 81 45 440 0154 Fax 81 45 440 0166 Americas Phone Toll Free 1 800 445 5444 Phone 1 408 383 0301 ...