Javelin J320i, User Manual

Page 1: ...tion Rev 1 1 engenyus limited August 2003 User s manual J320i www engenyus com C TM Quick Start Getting Started Operation Starting to Print Cards Cleaning Trouble Shooting Technical Specifications General Information ...

Page 2: ...ette card output hopper This two items are delivered separately from the printer in protective plastic bags Refer to printer user s manual chapter 2 for more information Quick Start Before starting to work with your new JAVELINTM card printer please refer to this Quick Start guide For more complete information regarding all aspects of your printer s operation please refer to the main chapters of t...

Page 3: ... by their edges Refer to printer user s manual chapter 2 for more instructions 6 Set card thickness control lever This item can be operated by the user to set the card thickness and to prevent more than one card feeding into the printer at the same time and causing a jam Simply move the lever to adjust correct card thickness position Refer to printer user s manual chapter 2 for more information 7 ...

Page 4: ...p you The Javelin J320i plastic card printer employs dye sublimation and resin thermal transfer technologies Model numbers include identifiers that specify options are shown using the following lettering conventions This information can be found on the printer serial number panel and is also shown on the test card Part Number M Magnetic Encoding E Smart Card i Intelligent printer Use only TrueColo...

Page 5: ...s one associated with moving parts capable of resulting in equipment damage or personal injury Electrical hazard such as an exposed voltage point capable of causing electrical shock and personal injury GENERAL INFORMATION Quick Start Getting Started Operation Starting to Print Cards Cleaning Trouble Shooting Technical Specifications General Information ...

Page 6: ... 32 6 TECHNICAL SPECIFICATIONS 35 iii Rev 1 1 TABLE OF CONTENTS 1 GETTING STARTED 1 1 1 Unpacking your card printer 1 1 2 Indicators and controls 3 1 3 Printer installation 4 2 OPERATION 5 2 1 Printer features 5 2 2 Loading ribbons 6 2 3 Loading cards 8 A Card cartridge 8 B Card cleaning cartridge 10 C Card thickness control lever 11 D Card output hopper 11 2 4 Feeding one card at a time 12 2 5 Pr...

Page 7: ... 42 Introduction 42 A Media loading orientation 43 B Smart card contact station interface 43 APPENDIX D ACCESSORIES SUPPLIES 44 Ribbons 44 Cards 45 Accessories 46 APPENDIX E WARRANTY INFORMATION 47 APPENDIX F TECHNICAL SUPPORT 49 APPENDIX G 50 Declaration of Conformity 50 Trademarks 51 Copyright Notice 51 GENERAL INFORMATION Quick Start Getting Started Operation Starting to Print Cards Cleaning Tr...

Page 8: ...er ships in a carton and protective anti static bag Keep all packing material in case you need to move or re ship the printer While unpacking inspect the carton to ensure that no damage occured during shipping Please ensure that you have a clean and nearly dust free environment for proper operation and storage of the printer 1 Getting started 1 1 Unpacking your card printer ...

Page 9: ... 1 1 GETTING STARTED Make sure the following items are included with your J320i printer If any items are missing please contact your dealer To reorder please refer to Appendix D of this manual CLEANING KIT POWER CABLE USER MANUAL PRINTER DRIVER CD QUICK START GUIDE INTERFACE CABLE CLEANING CARTRIDGE CARD OUTPUT HOPPER CARD FEEDER CASSETTE ...

Page 10: ...show the associated error message PANEL BUTTONS The Menu Next Button left is a push button used for Bringing printer into menu mode when pressed with the printer showing READY on the LCD Display Using in menu mode to scroll through menu options The Clear Select Button right is a push button used for Clearing an error status when LCD display shows an error report and alert LED is on Invoking automa...

Page 11: ...es and grounding faults CAUTION Intermittent or unpredictable operation may occur from unsecured connectors If damaged the power cable must be replaced by an exact equivalent Use only parallel cable under 3 metres in length 1 Place the printer in a location that allows easy access to all sides The printer should never be operated while resting on its side or upside down 2 Place the printer s power...

Page 12: ...Card Feeder Casette 8 Card Cleaning Cartridge PLEASE NOTE Any blue items inside the printer can be operated by the user OPTIONAL FEATURES A Magnetic Encoder Station B Smart Card Contact Station The following shows the features found on your J320i printer Quick Start Getting Started Operation Starting to Print Cards Cleaning Trouble Shooting Technical Specifications General Information ...

Page 13: ...specifically designed for your J320i printer For optimum performance and printer life printhead always use approved ribbons Only intelligent TrueColoursTM colour ribbons purchased from Javelin dealer will work in J320i printers DO NOT TOUCH the printhead or the electronic components on the printhead carriage Discharges of electrostatic charge from the human body or other surfaces can damage the pr...

Page 14: ...4 Push down on the printhead lock lever until an audible click signals the locked down position Please note that the ribbon automatically synchronises whenever the printhead is locked down Ready status will appear Please note that the ribbon automatically synchronises whenever the printhead is locked down SUPPLY SPINDLE TAKE UP SPINDLE CLICK Quick Start Getting Started Operation Starting to Print ...

Page 15: ...This item is used for loading cards 1 Install card feeder cassette by hooking onto printer as shown and clicking down 2 Install cards into card feeder cassette as shown 3 Close card feeder cassette CLICK Quick Start Getting Started Operation Starting to Print Cards Cleaning Trouble Shooting Technical Specifications General Information ...

Page 16: ...PERATION DO NOT bend cards or touch print surfaces as this can reduce print quality The surface of the cards must remain clean and dust free Always store cards in an enclosed container Ideally use cards as soon as possible If cards stick together carefully shuffle them See Chapter 6 Technical Specifications for card requirements and capacities ...

Page 17: ...on top of the assembly is facing toward the side of the printer Hook assembly into slot on printer and rotate down Ensure the assembly locks in place 4 Close cover Quick Start Getting Started Operation Starting to Print Cards Cleaning Trouble Shooting Technical Specifications General Information This item is used to clean the cards entering the printer and must be fitted before using the printer ...

Page 18: ...rrect position for the card thickness you are using Repeat for different card thickness Factory setting is for 30mil 0 762 mm card thickness See diagram below Card thickness A 60mil 1 524mm to 50mil 1 27mm B 40mil 1 016mm C 30mil 0 762mm DEFAULT D 20mil 0 508mm E Less than 20mil 0 508mm Start at lowest position and move lever up to match card thickness For other card thickness start lever at lowes...

Page 19: ...rd feeder cassette must be empty for manual card feeding to work properly For one at a time printing feed cards through slot on rear of card feeder cassette Do not feed more than one card at a time 2 4 Feeding one card at a time OPERATION Quick Start Getting Started Operation Starting to Print Cards Cleaning Trouble Shooting Technical Specifications General Information ...

Page 20: ...ON 1 Turn off printer 2 While pressing clear button switch printer back on 3 LCD will show test depress button once self test is displayed 4 A test card is printed This will show the current printer settings 5 The printer is now communicating with the computer and is ready for use Quick Start Getting Started Operation Starting to Print Cards Cleaning Trouble Shooting Technical Specifications Gener...

Page 21: ...umber and each digit may be 0 to 5 4 Use the Next key to move the cursor to the number you want for your first digit then use the Select key to set it 5 Repeat step four for each of the digits of your passcode Move cursor to END when you have set all the digits Press Select 6 You will be prompted to verify your passcode 7 You will also be prompted to select how often you would like your passcode t...

Page 22: ...the indicated digit Menu Next button PASSCODE ENTER NEW PASSCODE 1 23450 END S N N CONFIRM 1 23450 END N N N S Choose Passcode with Next Select Choose End Select to complete Choose Passcode with Next Select Choose End Select to complete CONFIRMED PASSCODE N PASSCODE POWER UP ON N PASSCODE MORE OPTIONS COUNTER OPTION CARD BASED N READY N S COUNTER VALUE XXXX OPERATION Quick Start Getting Started Op...

Page 23: ... with any Windows 98 ME 2000 XP or NT 4 0 operating system using the drivers provided with the printer Updated drivers can be downloaded from the engenyus website www engenyus com This section contains information on the printing of a single sided card in colour using the 5 Panel colour ribbon YMCKOi and the Windows Printer Driver Quick Start Getting Started Operation Starting to Print Cards Clean...

Page 24: ... setup exe This will launch the Setup Wizard The Printer Wizard will copy the necessary files to the PC for you and the J320i printer driver installation will be completed IMPORTANT NOTE ENSURE THAT YOUR PC PRINTER PORT IS SET TO STANDARD MODE AND ALSO ENSURE THAT YOU HAVE DELETED ANY PREVIOUS VERSIONS OF THIS PRINTER DRIVER IF INSTALLING ON NT 2000 OR XP ENSURE THAT YOU HAVE ADMINISTRATION PRIVIL...

Page 25: ...s to be set and the option of portrait or landscape The advanced settings are Card colour conversion and image rotation Ribbon type of ribbon and use of the black panel Printer printer colour settings Properties Within the device setting s window are the machine options such as Print full size cards smart download Magnetic encoder settings Toolbox from the toolbox self test printing station can be...

Page 26: ...eview shows the file to be used in the overlay panel Click on the close button to return to the driver Click on the OK button to exit the driver A UV Black light can be used to view this more dramatically the protected areas will glow in the light The best contrast is seen in the white areas on the card where the bitmapped varnish is present For additional security you can passcode protect this fe...

Page 27: ...rocedures described in this manual allow only engenyus authorised technicians to service the J320i printer NEVER loosen tighten adjust or bend etc a part or cable inside the printer NEVER use a high pressure air compressor to remove particles in the printer Quick Start Getting Started Operation Starting to Print Cards Cleaning Trouble Shooting Technical Specifications General Information ...

Page 28: ...cartridge Close the printhead bracket Close the cover 3 Press the right panel button for a few seconds The card will feed into printer and carry out the cleaning process Repeat the process with a new cleaning card if necessary Note For a printer cleaning prior to the WHEN TO CLEAN signal press the left panel button until the LCD screen shows CLEANING MENU Press the right panel button to select and...

Page 29: ... only use foam tipped swabs 1 Raise printhead and remove the ribbon 2 Clean printhead by moving the alcohol moistened swab tip side to side across printhead elements Only use moderate force To re order swabs see Appendix D Never use a sharp object to scrape deposits from the printhead Permanent damage will result Quick Start Getting Started Operation Starting to Print Cards Cleaning Trouble Shooti...

Page 30: ...HEN TO MAINTAIN When LCD screen reports message every 1 000 cards or when roller is dirty Run a printer cleaning first see 4 1 Cleaning System for more instructions HOW TO MAINTAIN 1 Open cover and locate cleaning cartridge 2 Gently remove cleaning cartridge by rotating up and away from printer Continued on next page Quick Start Getting Started Operation Starting to Print Cards Cleaning Trouble Sh...

Page 31: ...arrow on top of the assembly is facing toward the rear of the printer Hook assembly into slot on printer and rotate down Ensure the assembly locks in place DO NOT touch the roller surface that contacts the cards 7 Close cover See Appendix D for replacement cleaning rollers Although the CLEAN PRINTER message is displayed until maintenance has been performed the printer will continue to operate Quic...

Page 32: ...lso some additional information dealing with quality issues concerning printing onto cards 5 1 Interpreting LCD Display messages SCREEN MESSAGE CHECK RIBBON INITIALISING READY WAIT TEMPERATURE SELF TEST DOWNLOADING DATA PRINTING YELLOW PRINTING MAGENTA PRINTING CYAN MEANING No ribbon The printer is performing an internal test before use Ready for use printhead cool down mode Self test card printin...

Page 33: ... fed The printhead is not locked into position The data being sent from the host is not recognised The features of the card are not recognised ACTION Carry out the cleaning procedure as detailed in section 4 of this manual Carry out the cleaning procedure as detailed in Appendix B of this manual Remove ribbon Replace printer ribbon Remove the jammed card Ensure that the card is not out of specific...

Page 34: ...ty cards have been specified Check that the data conforms to ISO specifications See Appendix B of this manual for further information Check the card orientation Contact your dealer for technical support Ribbon Errors Check that the print ribbon has not run out Lock and then unlock the printhead assembly this resynchronises the ribbon automatically When using a colour ribbon it should advance autom...

Page 35: ...gnetic Encoding Errors Check that the cards are inserted correctly in the printer Ensure that the cards are low or high coercivity as required and are set up correctly in the printer driver Cleaning Alert The printer has counted the number of cards printed and has automatically flagged that a cleaning routine needs to be carried out See Chapter 4 ...

Page 36: ...s are stored in a dust free environment A2 Use a different supply of cards B1 Perform a cleaning of the printer see cleaning section B2 Replace cleaning roller see cleaning section There are non printing horizontal lines white on the card surfaces Possible Cause A Ribbons is not correctly positioned B printhead may be dirty C printhead elements may have been damaged e g scratched or burnt Solution...

Page 37: ...1 Adjust contrast and or Intensity values in software D1 Perform a cleaning of the printhead see 4 2 Cleaning the printhead Printing shows blurry printed image Possible Cause A Ribbon may not be correctly positioned B Ribbon may not be synchronized on the correct color panel position C Cards may not meet specifications D Dust inside the printer and or dirty cleaning roller Solution A1 Open cover a...

Page 38: ...ent information For optimum print quality always keep cover of the printer closed except during ribbon loading and card thickness control procedures The card flipper will not operate and an error will be indicated if you try to flip a card with the cover open TROUBLESHOOTING B1 Open cover and press down the printhead unlock lever to open the printhead carriage The printhead will move up B2 Push do...

Page 39: ...printing 25 seconds per card YMCKOi throughput 300 dpi 11 8 dots mm print resolution Edge to edge printing standard Resident Arial Normal 100 Arial Bold 100 True Type fonts available via Windows Driver Types PVC Composite Card width length ISO CR 80 ISO 7810 2 125 54mm by 3 375 86mm Option Magnetic Stripe ISO 7811 Option Smart Card ISO 7816 2 Card thickness 0 25mm to 1 524mm Card feeder capacity u...

Page 40: ...RD CHIP POSITION FOR SMART CARD TECHNICAL SPECIFICATIONS 0 01 in 2 54mm Min gap 0 395 in 8 25mm 0 221 in 5 62mm max gap 0 218 in 5 54mm max 0 0 115 in 2 92mm 0 0 115 in 2 92mm MAGNETIC STRIPE 0 623 in 15 82mm 2 125 0 002 in 53 98 0 050mm 3 375 0 010 in 85 72 0 25mm 0 009 0 034 in 0 23 0 84mm Radius 0 125 in 3 18mm 0 218 in 5 54mm Max 0 623 in 15 82mm Min 0 782 in 19 87mm Min 0 403 in 10 25mm Max 0...

Page 41: ...y than dye sublimation with greater resistance to scratches and UV induced fading Dye Sublimation printing requires dye sublimation ribbons with either black or cyan magenta and yellow plus black resin panels Thermal transfer 4 microns thick Clear and holographic options Clear Genuine Secure Hologram Custom Hologram Centronics Parallel Standard RS 232C Serial Optional USB port Optional Width 7 5 1...

Page 42: ...aning supplies Service Manual For best results use engenyus approved cards and TrueColoursTM colour ribbon media Using non approved cards or ribbon media can void your warranty Refer to the Accessories section for more information about cards and ribbon media available from engenyus TECHNICAL SPECIFICATIONS Operating Temperature 60 to 86 F 15 to 30 C Operating Humidity 20 to 65 non condensing Stor...

Page 43: ...ard printers printer drivers and Javelin printer ribbons that ensure easy economical high quality card printing on Javelin brand card printers 3 What are the benefits of the new i Series Intelligent Printing System Easy to Use printer automatically detects the ribbon type and configures the driver eliminating extra steps and potential errors when setting up or changing print jobs Ribbon low alert ...

Page 44: ...Image Counter Counts and saves number of images printed information This information is used to provide ribbon low status to the driver The number of images printed is continuously updated and saved in the smart chip on the ribbon cartridge or core so the ribbon knows how many card images have been printed This means ribbons can be removed or exchanged even if not fully used and reinstalled for us...

Page 45: ...l not be enabled through RFID technology This means the resulting colour imaging will not be as optimal as it would be if it were used with an i Series printer 10 Will non i Series ribbons work on i Series printers No i Series printers require use of i Series ribbon for full colour printing or printing with multi panel ribbons Non i Series monochrome single panel ribbons function on i Series print...

Page 46: ... for location INTRODUCTION Operation and maintenance requirements for the J320i printer with the optional magnetic card stripe encoder See Chapter 2 for location The magnetic encoder can be set for either high or low coercivity HICO or LOCO APPENDIX B Quick Start Getting Started Operation Starting to Print Cards Cleaning Trouble Shooting Technical Specifications General Information ...

Page 47: ...positioned above the card path with HICO encoding or LOCO encoding When loading cards please ensure that the magnetic stripe is facing up and closest to the rear Approved HICO LOCO PVC cards are available See Appendix D ONLY USE cards that comply with ISO 7810 7811 standards for magnetic stripe cards The magnetic stripe must be flush to the surface of the card to work properly Never use taped on m...

Page 48: ...uding Start Stop and LRC characters Also note that these 3 characters are automatically managed by the magnetic encoder according to the ISO Standard Norms NOTE Refer to the card printer programmer s manual for complete programming information Field Separato Track density 210BPI 75BPI 210BPI Valid Characters Alphanumeric ASCII 20 95 Numeric ASCII 48 62 Numeric ASCII 48 62 of characters 79 40 107 A...

Page 49: ...to the smart card contacts A suitable smart card coupler and associated software would be required external to the printer to communicate with the smart card engenyus offers a range of integrated couplers as detailed on page 46 for both contact contactless Mifare and combi cards The J320i may be equipped with an optional contact station for programming smart cards ISO 7816 This printer model respo...

Page 50: ...ar of the printer An attached external smart card programmer can be used to program smart card chips Refer to the card printer programmer s manual for complete programming information DB 9 PINS 1 2 3 4 5 SMART CARD CONTACT POINTS CI Vcc C2 Reset C3 Clock C4 RFU C5 GND DB 9 PINS 6 7 8 9 SMART CARD CONTACT POINTS C6 Vpp C7 I O 9 C8 RFU GND when chip is at station APPENDIX C DO NOT position printing ...

Page 51: ...gent TrueColours Value Pack Full Colour Ribbons Inc Cleaning Rollers 6 11 34 511 Five panel YMCKOi 5 rolls per pack 200 cards TrueColours Monochrome Ribbons 6 11 32 101 6 11 31 101 6 11 31 108 6 11 31 107 6 11 31 102 6 11 31 103 6 11 31 104 6 11 31 106 6 11 31 111 6 11 31 112 6 11 31 121 Black 1500 cards Black 1000 cards Black Value pack 100 rolls 1000 cards Black for ABS cards 1000 cards Red PMS ...

Page 52: ...ith low coercivity magnetic stripe Cards with high coercivity magnetic stripe Self adhesive cards to fix onto proximity cards Description engenyus Part Number 9 19 00 009 9 19 00 011 9 19 00 007 9 19 00 003 Varnish Overlay Ribbons 6 11 32 701 6 11 32 702 Clear 350 cards Genuine Secure 350 cards Quick Start Getting Started Operation Starting to Print Cards Cleaning Trouble Shooting Technical Specif...

Page 53: ...fitted to a J320i or J320iEM printer Includes integrated smart card coupler software tools RS232 interface and documentation Combined Smart Card contact Mifare contactless card encoding kit to be fitted to a J320iE or J320iEM printer Includes integrated smart card coupler software tools RS232C interface and documentation Cleaning kit cleaning cards 50 and swabs 25 Cleaning cards 100 Swabs 25 Repla...

Page 54: ...ENYUS supplies media and or ribbons for warranty qualification However if it is determined that the use of other manufacturers supplies has caused any defect in the printhead for which a warranty claim is made the user is responsible for all charges required to repair the defect The warranty becomes void if the printhead is physically worn or damaged also if it is determined that failure to follow...

Page 55: ... or repairs performed by personnel not authorised by ENGENYUS or an authorised dealer may void the warranty ENGENYUS or its authorised dealer will at its option repair or replace the equipment or any parts which are determined to be defective within this warranty period and which are returned to ENGENYUS or its authorised dealer ENGENYUS specifically disclaims the implied warranties of merchantabi...

Page 56: ...al support engenyus com HOW TO RETURN YOUR PRINTER If you have purchased your printer from an engenyus distributor please first contact them on their returns procedures Alternatively contact engenyus Technical Support details above for intructions before shipping your printer Only complete goods in their original packaging with a valid Returned Materials Advice RMA number clearly marked on the out...

Page 57: ... in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expens...

Page 58: ...nd may not be duplicated in full or in part by any person without written approval from engenyus While every effort has been made to keep the information contained within current and accurate as of the date of publication no guarantee is given or implied that the document is error free or that it is accurate with regard to any specification engenyus reserves the right to make changes for the purpo...