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© Juniper Networks, Inc.     

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Product Health Check  

Service Description Document – October 2010 

Table of Contents 

 

1.

 

Introduction .................................................................................................................................... 2

 

2.

 

Eligibility and Purchasing ............................................................................................................... 2

 

3.

 

Service Features and Deliverable Description ............................................................................... 2

 

4.

 

Customer Responsibilities ............................................................................................................. 3

 

5.

 

Availability ...................................................................................................................................... 3

 

6.

 

Scope ............................................................................................................................................. 3

 

7.

 

Glossary ......................................................................................................................................... 3

 

About Juniper Networks ............................................................................................................................ 4

 

 

 

Summary of Contents for IMPLEMENTATION SUPPORT - SERVICE DESCRIPTION DOCUMENT 10-2010

Page 1: ...rvice Description Document October 2010 Table of Contents 1 Introduction 2 2 Eligibility and Purchasing 2 3 Service Features and Deliverable Description 2 4 Customer Responsibilities 3 5 Availability 3 6 Scope 3 7 Glossary 3 About Juniper Networks 4 ...

Page 2: ...d Analysis Juniper engineers will work with the customer to collect sample device data and analyze the data to determine areas of improvement Juniper engineers will performance the following key activities 3 1 1 Discuss and understand customer existing network design architecture and configuration 3 1 2 Provide customer Juniper data collection software tool and instruction to collect required data...

Page 3: ...aints Customer may have 4 5 Provide technical point of contact s to work with Juniper throughout the process 5 Availability 5 1 Services shall be delivered during the hours of 9 00 a m to 5 00 p m local time Monday through Friday excluding Juniper Networks observed holidays 5 2 Services shall be delivered remotely from an authorized Juniper Networks location unless specified otherwise Customer und...

Page 4: ...er Networks the Juniper Networks logo Junos NetScreen and ScreenOS are registered trademarks of Juniper Networks Inc in the United States and other countries All other trademarks service marks registered marks or registered service marks are the property of their respective owners Juniper Networks assumes no responsibility for any inaccuracies in this document Juniper Networks reserves the right t...

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