Kaiterra Sensedge User Manual Download

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KAITERRA

www.kaiterra.com

Kaiterra Sensedge

Connectivity FAQs &

Troubleshooting Guide

SEPTEMBER 2020

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Summary of Contents for Sensedge

Page 1: ...KAITERRA www kaiterra com Kaiterra Sensedge Connectivity FAQs Troubleshooting Guide SEPTEMBER 2020 Page 1...

Page 2: ...ontents 1 Overview 3 2 Kaiterra Sensedge Connectivity FAQs 4 3 Connectivity Troubleshooting Steps 10 3 1 Is the Sensedge on the network 10 3 2 Is the Sensedge uploading data to Kaiterra cloud 11 3 3 M...

Page 3: ...s document is intended for use by individuals who may be responsible for responding to IT issues and requests This document answers common connectivity questions for the Sensedge and provides guidance...

Page 4: ...e Sensedge connect to For firmware versions 1 5 MQTT server sensedge mqtt kaiterra com port 8884 sensedge mqtt kaiterra cn port 8884 API server api kaiterra com port 443 api kaiterra cn port 443 Firmw...

Page 5: ...Infrastructure is NOT supported Does the Sensedge support Modbus There are two types of Modbus protocol Modbus TCP and Modbus RTU The Sensedge supports Modbus TCP via the Ethernet port No external har...

Page 6: ...or both over Ethernet Can the Sensedge send data to another MQTT server The secondary MQTT server s URI and port is configured in Settings Device Details MQTT It publishes data on this topic The is a...

Page 7: ...icrograms per cubic meter km100 rpm10c PM10 in micrograms per cubic meter Page 7 ts 2019 09 25T05 30 00Z rco2 ppm 441 5 km102 rtvoc ppb 205 6 km102 rhumid 54 24 km102 rtemp 25 43 km100 rgt25 4 565 km1...

Page 8: ...e time it will send data pending upload to the server prioritizing with the most recently recorded data How much data does the device transfer What are the bandwidth requirements A single reading for...

Page 9: ...xample if the Sensedge were o line for 10 days it would take 1 day to upload the historical data Page 9 Note Backlogged data is sent via primary MQTT to our cloud Secondary MQTT data upload via local...

Page 10: ...n the network Let s begin by checking if the Sensedge is on the network First make sure that the Wi Fi Ethernet icons in the top right status bar are white If not 1 Ensure that the device has an IP ad...

Page 11: ...nfirmed that the Sensedge is indeed on the network and are still having connection issues let s move on to the second step and check if the Sensedge is uploading data to Kaiterra cloud 3 2 Is the Sens...

Page 12: ...inside China Make sure these aren t blocked 3 3 More troubleshooting steps While these steps will solve most network issues if they don t fix the problem try some of the steps listed below 1 Check th...

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