King-Dome Relay KD5500, Installation And Operating Instructions Manual

Page 1: ... Markets Automatic Satellite System for DISH Programming Model KD5500 Installation and Operating Instructions 11200 Hampshire Avenue South Bloomington MN 55438 2453 Phone 952 922 6889 Fax 952 922 8424 www kingcontrols com 21507 REV A ...

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Page 3: ...ned to work with both standard definition and high definition satellite TV broadcasts from DISH satellites 110 119 129 and ONLY with DISH model ViP211z ViP211k ViP211 and 411 receivers It will not work with other DISH receiver models or with equipment for other satellite TV service providers The mobile satellite TV market is expanding and changing The information in this manual was accurate at the...

Page 4: ...receiver may be connected to provide independent channel viewing on a second TV Your DISH programming is broadcast from two or three satellites and the Relay antenna automatically switches between satellites based on the channel selected on your main receiver Channels available on the second receiver will depend on the channel satellite selected on the main receiver Section 1 INTRODUCTION TOOLS AN...

Page 5: ...TE All components sold separately except for dome unit and main 35 foot coax See your respective owner s manuals for the best connections between your compatible DISH receiver and TV IMPORTANT DO NOT OVER TIGHTEN COAX CONNECTIONS FIG 2 ...

Page 6: ...ine of sight obstructions Air conditioning units other antennas and storage areas that are too close to the dome unit may prevent the satellite signal from reaching the antenna Fig 3 FIG 3 NOTE Many RVs are pre wired for satellite with RG 6 coax cable Contact the manufacturer of your RV or your local dealer to verify where this cable is located If pre wired run the existing coax cable from the pre...

Page 7: ...d holes in the mounting feet as a guide to install the fasteners into the roof Use additional fasteners whenever necessary 5 Test that the dome unit is secure by pulling upward from each foot location NOTE The installer is responsible for determining the most appropriate fasteners to secure the dome unit to the roof Depending on the roof material fasteners such as lag screws well nuts sheet metal ...

Page 8: ...n vehicle DISH model ViP211z ViP211k ViP211 or 411 only This is the receiver that will control automatic satellite switching The one labeled AUX can be used for an additional receiver may be any single tuner DISH receiver see Section 5 of this manual 7 Run the main coax from the back of the dome unit to the roof edge then along the edge to the location where it will be fed into the vehicle If inst...

Page 9: ...roof compatible sealant so that it is completely waterproof inside and outside of the 3 4 hole Repeat for second coax if present 9 Fasten cable entry cover to roof with appropriate adhesive sealant and roof fasteners Seal mounting holes perimeter of cover and cable opening so they are completely waterproof 10 Remove blue protective sheet and red position to rear sticker from the dome unit INTERNAL...

Page 10: ...our DISH receiver i e if using an HDMI cable connection you should select the HDMI TV input IMPORTANT IF YOUR RECEIVER IS NEW AND NOT YET ACTIVATED YOU MUST PERFORM THE FIRST TIME SETUP ON PAGE 12 BEFORE USING THE INSTRUCTIONS ON THIS PAGE THIS ANTENNA IS DESIGNED TO WORK AUTOMATICALLY WITH DISH MODEL ViP211z ViP211k ViP211 AND 411 RECEIVERS AND WILL NOT WORK WITH OTHER DISH RECEIVER MODELS OR WIT...

Page 11: ...MENU 6 1 1 on your DISH remote Highlight Check Switch Press SELECT on your remote The Portable Antenna Setup screen should now display The Portable Antenna Setup screen will be displayed on your TV 3 Use the arrow buttons on your DISH remote to highlight the letter group that includes the first letter of the state you are currently in Press SELECT on your remote ...

Page 12: ...ECT on your remote The scan will begin and may take several minutes to complete This screen will display during the scan 6 When the scan is complete the Acquiring Signal message will display Acquiring the signal may take up to 5 minutes to complete ...

Page 13: ... NOTES If your system is inactive for an extended period of time you may need to call DISH Customer Service at 1 800 333 DISH 3474 to re authorize your receiver You can view your programming when your receiver has been re authorized and the guide has finished downloading If you move your vehicle you will need to repeat the scan process to re acquire the satellites and restore programming When in t...

Page 14: ...e instructions on this page for first time setup After this one time setup procedure you can use OPERATION on page 8 THIS ANTENNA IS DESIGNED TO WORK AUTOMATICALLY WITH DISH MODEL ViP211z ViP211k ViP211 AND 411 RECEIVERS AND WILL NOT WORK WITH OTHER DISH RECEIVER MODELS OR WITH EQUIPMENT FOR OTHER SATELLITE TV SERVICE PROVIDERS IMPORTANT The antenna unit requires a direct line of sight to the sate...

Page 15: ... your remote to highlight the letter group that includes the first letter of the state you are currently in Press SELECT on your remote 3 Highlight the state you are currently in from the state menu Press SELECT on your remote 4 Verify Scan is highlighted Press SELECT on your remote ...

Page 16: ...plete This screen will display during the scan The receiver will download current software 5 The receiver will reset and the Portable Antenna Setup Screen will appear Choose your location again and initiate a second scan The receiver will update with the current software ...

Page 17: ...utes to complete After your receiver has acquired the signal the electronic program guide will download This may take up to 5 minutes to complete potentially longer if an external hard drive is connected 6 The Set Video Resolution screen will appear Select the highest resolution your TV will display Verify Test is highlighted Press SELECT on your remote ...

Page 18: ...While this screen is displayed you may be prompted with a Continue message If prompted verify Continue is highlighted and press SELECT on your remote This completes the initial setup for new receivers You may now use OPERATION on page 8 for subsequent use If you are using a second receiver see SECOND RECEIVER OPERATION on page 18 ...

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Page 20: ...en 2 Use the arrow buttons on the remote to highlight Check Switch Press SELECT on your remote 5 After successfully saving the results connect the AUX port coax to SAT IN on the second receiver See the next page for downloading programming to the second receiver 3 Verify SuperDISH and Alternate are not selected Verify Test is highlighted Press SELECT on your remote 4 When test is complete highligh...

Page 21: ...oadcast from the 119 satellite then the second receiver will be able to view any channel broadcast from the 119 satellite If you switch channels on the main receiver to one that is broadcast from a different satellite i e your channel was broadcast from satellite 119 but your new channel is broadcast from the 110 or 129 the antenna will automatically switch to the new satellite and programming wil...

Page 22: ...h as tree branches severe rain or other obstructions 2 Check that the coax cable between your receiver and the dome unit is connected properly 3 Unplug the power cord of your receiver for 10 seconds and plug it back in It may take up to 5 minutes for your receiver to power back on Partial Signal Loss 002 Obstructions to the antenna s view of the southern sky such as tree branches severe rain etc 1...

Page 23: ... live TV appears All Satellites Not Found 150 Obstructions to the antenna s view of the southern sky such as tree branches severe rain etc Your physical location may be outside the footprint of the desired orbital slot 1 Make sure nothing is blocking the antenna s view of the southern sky such as tree branches severe rain or other obstructions 2 Unplug the power cord of your receiver for 10 second...

Page 24: ...rrupted 536 Local channels may not be available if your receiver is not physically located at or near the address listed on your DISH account N A Missing Channels The electronic program guide may not be set to My Channels You may not have the orbital slots required to view the missing television programming 1 Press the GUIDE button on your remote twice to display the Favorites List Options menu Se...

Page 25: ...ndicated on the map Symptom Message Possible Cause Troubleshooting Guide Information Not Available Your receiver was not powered off at night to receive the nightly electronic program guide updates Your receiver has not yet acquired signal needed to gain access to the electronic program guide 1 Unplug the power cord of your receiver for 10 seconds and plug it back in It may take up to 5 minutes fo...

Page 26: ...ls com Rain Fade Rain or dew on the dome can cause signal interference and make the digital picture freeze pixel or go out altogether This loss of signal is commonly referred to as rain fade and is caused by the combination of water in the atmosphere and water on the dome surface To minimize this issue and eliminate the effects of water on the dome apply King Controls Dome Magic rain fade solution...

Page 27: ...r or at its option replace without charge When returning product King Controls will supply an RMA number Return Merchandise Authorization This number must be clearly written on the box Failure to clearly write RMA number on box may result in delays in processing claim Along with product customer should include in the box his her name address daytime phone number proof of purchase and description o...

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Page 32: ...11200 Hampshire Avenue South Bloomington MN 55438 2453 Phone 952 922 6889 Fax 952 922 8424 www kingcontrols com ...