KWorld DVB-T 323U, Faq

Page 1: ...FAQ of DVB T 323U Copyright 2007 KWorld Computer Co Ltd All rights are reserved October 22 2007 Page 1 of 21 ...

Page 2: ...Media Center I would receive an Error Message Cannot render MPEG2 Demix filter What should I do 10 12 When I execute HyperMedia Center program I would receive Error Messages Error on Event 900 and Cannot pin 80040209 What should I do 12 13 I cannot scan or preview any channels 13 14 I have black and white on the TV display what should I do 14 15 The TV display is fuzzy and unclear how can I change...

Page 3: ...firm the Windows Vista you are currently using is Vista Home Premium and Ultimate i Please install the MCE Encoder provided in the KWorld PlusTV Installation CD as shown below After you have completed the installation please restart the computer ii Please right click on the Remote Control icon on Windows task bar and select Setting shown below iii As shown below please change the remote control se...

Page 4: ... with installation using the instructions given in the Quick Installation Guide 4 If my remote control cannot work or is not working properly what should I do Before you begin please make sure you have installed the Remote Control Utility via the Quick Installation CD provided along with the device If not please do so to continue to step 1 vi Please right click on the Remote Control icon on Window...

Page 5: ...will be as shown below If the device is installed properly on your computer in the middle panel above there shouldn t be any or beside the USB DVB T Hybrid Device 6 How do I know which driver version I am currently using viii Please go to Windows Start Menu right click on My Computer and select Manage The Computer Management screen will be as shown below Page 5 of 21 ...

Page 6: ...ke sure my TV tuner and software was installed correctly x Please check the hardware connection first is it connected properly on to your USB stick xi Please download the diagnostic tool AMCAP from the link below to help to check the problem ftp ftp kworld com tw kworld tool amcap AMCAP_USBAudio zip xii Please close all other applications including HyperMedia Center After downloading please extrac...

Page 7: ...her than below please confirm setting in a few places xiii If your USB Stick is installed correctly you will see USB 2883 Device under the Devices menu xiv Please click on Options and select Preview if it hasn t been selected already Page 7 of 21 ...

Page 8: ...ne on the left side of the TVTuner Property Page to scan the channels Afterward if the status is still shown as unlocked it means the USB stick is malfunctioning and hasn t been installed properly xvi Please restart the system and replug the USB stick into the same slot again Please repeat from Step iii if problem persist please proceed to the next step xvii Please unplug the USB stick remove the ...

Page 9: ...tion 8 When I switch over to the Digital network why can t I get any channel reception What can I do DVB T is a terrestrial signal system if it s wave frequency has been blocked buildings or jammed by other signals the reception for your TV shows will be almost none existent Depending on the different locations of your antenna the reception will be different Therefore relocate your antenna will he...

Page 10: ... Card and the TV tuner xxiii If you have already completed the first 2 steps you please try to reinstall the software application HyperMedia Center Before doing so please make sure you have completely uninstalled the program and restarted the computer 10 When I execute HyperMedia Center I would receive an Error Message Cannot render MPEG2 Demix filter What should I do xxiv Please check if the moth...

Page 11: ...rst 2 steps please check if you had installed two or more than two video devices If so please uninstall their drivers and applications xxvii If you have Windows XP operating system please check if you have already updated Windows XP Service Pack 2 xxviii Please uninstall all driver and application related to this device completely and restart your computer xxix Please follow the steps on the Quick...

Page 12: ...ase completely uninstall this software and restart the computer before reinstalling the codec pack again xxxi Please make sure the components in the red boxed areas shown in the following two pictures are not included in the installation For other similar softwares please make sure the same components are not installed into your computer to avoid the error message 12 When I execute HyperMedia Cent...

Page 13: ...preview any channels There are two reason why this might happen weak signal and improper installation of device xxxv Please change the setting of your antenna moving to a different direction might improve the reception xxxvi If you cannot solve the problem in step I please go to Windows Start Page 13 of 21 ...

Page 14: ...beside the device name You should reinstall the driver and HyperMedia Center Afterward you should be able to scan channels properly 14 I have black and white on the TV display what should I do Please check if you had proceeded with Auto Scan before viewing your TV if you had not please follow the instructions below xxxviii Please select Analog or Digital TV click on the Settings Choice select the ...

Page 15: ...g cable would solve this problem 16 There are green blocks and distorted images on my TV display what should I do Due to the limitation on some of the VGA cards in the market the VMR feature in DirectX 9 0C cannot be supported Therefore if your TV display appears to be distorted or have green blocks in it you probably have to disable this function in the application xli Turn on your PVR Plus media...

Page 16: ...xlii Make sure the Enable VMR box is unchecked Page 16 of 21 ...

Page 17: ... terms of teletext which is only available in PAL based TV system if you use the card in European country then this function would be available 19 How do I record files in MPEG4 format Before you begin please download MPEG4 Codec from the internet There are two MPEG4 formats supported Microsoft www microsoft com and DIVX www divx com Please make sure the version that you are downloading and instal...

Page 18: ...w and select Download xlv On the top of the page you will see scroll down menus please select Digital TV Series for Product Series PlusTV Hybrid USB Stick for Product Name and click on Go xlvi You will find the latest version of the necessary softwares for your products to be in this page Page 18 of 21 ...

Page 19: ...recorded files is using the FAT32 file system by going to My Computer xlviii Please right click on the hard drive in which you wish to store the recorded files and select Properties xlix Under the first sub menu you will see the heading File System it should display either NTFS or FAT32 If the File System of the Hard Drive is FAT32 please change the destination folder to a hard drive with the file...

Page 20: ...as been attached to the computer securely li Please go to Windows Start Menu right click on My Computer and select Manage The Computer Management screen will be as shown below Using Device Manager from the middle panel please make sure all drivers for your graphic card sound card and TV stick had been installed successfully Page 20 of 21 ...

Page 21: ...it our website to download the newest revision of HyperMedia Center application software Before you reinstall the application please make sure the previous versions had been uninstalled completely and your computer system has been restarted Page 21 of 21 ...