Kyocera ECOSYS P5021cdw, Frequently Asked Questions Manual

Page 1: ...kyoceradocumentsolutions us Frequently Asked Questions P5026cdw ...

Page 2: ...P5026cdw displays an error indication 10 My P5026cdw does not turn on 11 My P5026cdw has a message on the display that a Paper Jam has occurred Also there is a flashing light with an exclamation mark next to it 11 Setting the Connection by Using the Wi Fi Setup Tool Microsoft Windows 15 Wireless Connection setup by Using Wi Fi Direct 18 When trying to access the Command Center web page on my P5026...

Page 3: ...rs which must pass numerous quality inspections The use of non genuine toner containers may cause failure We will not be liable for any damages caused by the use of third party supplies in this machine A label is affixed to our genuine supplies as shown below 2 Remove the toner container and shake it re install the toner container Shake the toner container 3 Make sure the Right Cover is closed all...

Page 4: ...rt Print key select Print Status Page Check Toner Gauges at the bottom of the page Output of status page 1 Press the Status Job Cancel key MENU Key 2 Select Report Printing and press key 3 Select status page and press OK key Print Status Page 4 As is additionally displayed press OK key Status page is printed Toner Gauges Cyan 0 100 Magenta 0 100 Yellow 0 100 Black 0 100 Report Print ...

Page 5: ...o select Report Print key select PrintStatus Page Look for the heading of Network on left column of the printed Status Page Below Network look for IPv4 Look for the IP Address on the third line down Open a Web Browser such as Internet Explorer then delete the text in the Address Field Key in the IP address obtained from the Status Page then press Enter The default login is User Name Admin capital ...

Page 6: ... It will be a white label that looks like a barcode Note The serial is also located in the upper right corner on the printed status page Checking the Equipment s Serial Number The equipment s serial number is printed in the location shown in the figure You ll need the equipment s serial number when contacting your Service Representative Please check the number before contacting your Service Repres...

Page 7: ...stallation allow the installer to make changes to your computer For more information on Microsoft Windows support policy go to the Microsoft Support website The KX Print Driver can be downloaded from https www kyoceradocumentsolutions us p5026 1 Once downloaded double click on the exe file to start the installation The driver installation files will extract to a folder on the C drive 2 When the ex...

Page 8: ...Kyocera devices Click on the printer to highlight it and click Install 9 Select Yes to allow the driver to report issues to Kyocera in the event of an issue If you do not wish to allow the reporting select No 10 The Product Library will start installing the selected driver and components 11 Once complete select the check box to Print A Test Page Please note that for Energy Star Compliance Duplex i...

Page 9: ...eplace the paper with new paper 2 Shake the toner container from side to side several times 3 Disable Eco Print mode 4 Make sure the paper type setting is correct for the paper being used 5 Select the Menu key Adjust Maintenance Service Drum OK OK 6 Select the Menu key Adjust Maintenance Service LSU OK OK 7 Select the Menu key Adjust Maintenance Service DEV CLN OK OK 8 Select the Menu key Adjust M...

Page 10: ...ar a specific error or will wake the machine from a sleep state 3 What does a blinking Ready light mean The Ready light blinks during print processing or when an error occurs 4 What does a blinking Attention light mean The Attention indicator lights up or blinks when an error occurs or a job is stopped 5 Why do I get a Add Paper to MP Tray message when I send a print job The media type or size sel...

Page 11: ...there is a flashing light with an exclamation mark next to it The first step is to determine the paper jam location Take a look at the message on the Printer display The first line of text shows Paper JAM and the second line of text indicates the Paper Jam location Reference the images below and follow the steps outlined to clear the jammed paper Paper Jam at the MP Tray 1 Remove any jammed paper ...

Page 12: ... in 9 Open the multipurpose tray Paper Jam at the Cassette 1 1 Pull Cassette 1 out toward you until it stops 2 Remove any jammed paper Do not reuse the jammed papers If the paper tears during removal be sure to remove any loose scraps of paper from inside the machine Scraps of paper left in the device could cause subsequent jamming 3 Push Cassette 1 back in ...

Page 13: ...o not reuse the jammed papers If the paper tears during removal be sure to remove any loose scraps of paper from inside the machine Scraps of paper left in the device could cause subsequent jamming 3 Open the cover A 4 Remove any jammed paper 7 Open the duplex unit C 8 Remove any jammed paper 9 Push and close the Rear Cover 1 Paper jam Rear Cover ...

Page 14: ... 2 Open the Duplex Feed Cover 3 Remove any jammed paper Do not reuse the jammed papers If the paper tears during removal be sure to remove any loose scraps of paper from inside the machine Scraps of paper left in the device could cause subsequent jamming 4 Push the Duplex Feed Cover back in 5 Push Cassette 1 back in ...

Page 15: ...26 Click Accept Select Maintenance Wi Fi Setup Tool OK NOTE Before using the Wi Fi Setup Tool connect your computer to this machine locally with wired LAN cable or Wi Fi Direct To use Wi Fi Direct confirm that the Wi Fi Direct is enabled Wi Fi Direct is set to On and Restart Network from the operation panel before your computer will be connected to this machine with Wi Fi Direct To use a wired LAN...

Page 16: ...FAQs P5026cdw 16 Configure the settings Select Do not use WPS Press next Press next Select LAN cable and press Next Press next Select Easy setup and Press Next ...

Page 17: ... available printers will be displayed select you model and press Next Enter Admin for Username and Admin for password Select Use device settings Press Next Select your Network Authentication type and enter Password in the Pre Shared Key field Press Next Software will show connecting status Software will show connecting status Setup Complete ...

Page 18: ...y Using Wi Fi Direct Enabling Wi Fi Direct When the wireless network function is available on the machine setting Wi Fi Direct enables you to print from the Wi Fi Direct environment The configuration methods are as follows 1 Press the Menu key 2 Press arrow down to Wi Fi Direct Set 3 Press right arrow key 4 Press the administrator ID 2600 and select the OK key Model Name Administrator ID ECOSYS P5...

Page 19: ... settings for the administrator ID is set as shown below Model Name Administrator ID ECOSYS P5021cdn ECOSYS P5021cdw 2100 ECOSYS P5026cdn ECOSYS P5026cdw 2600 4 Enter the administrator ID 2600 and select the OK key 7 Press the down arrow to select ON Press OK 5 Enter the administrator password 2600 and select the OK key 6 Press the OK key A blinking will appear 8 Restart the printer ...

Page 20: ... Direct 3 Pess the right arrow key 4 Press the down arrow key to show Network Name SSID Press down arrow key again to show Password Connect the Computer to the Wi Fi direct SSID 1 Settings Wi Fi 2 Select the network name SSID appeared in previous step 3 Enter the password that was provided in previous step Connect The network between this printer and the computer handheld device is configured ...

Page 21: ...ayed click Run setup exe If the user account management window appears click Yes Allow Connect a computer or a handheld device with the printer Insert the DVD if your computer is equipped with one or visit our web site and download the latest Wi Fi setup tool https www kyoceradocumentsolutions us p5021 1 Click View License Agreement and read the License Agreement 2 Clic Accept 3 Select Maintenance...

Page 22: ...FAQs P5026cdw 22 Configure the settings Select Do not use WPS Press Next Press Next Select Wi Fi Direct and press Next Press Next Select Advanced setup and Press Next Select Express ...

Page 23: ... your model and press Next Software will show connecting status Enter Admin for Username and Admin for password Select Use device settings Press Next Select you network SSID and press Next Select your Network Authentication type and enter Password in the Pre Shared Key field Press Next ...

Page 24: ...FAQs P5026cdw 24 NOTE Only one device can be added at a time using Wi Fi setup tool It may take some time to search for the device Software will show connecting status Setup Complete Select Finish ...

Page 25: ... page on my P5026cdw it states incorrect login Username or Password The default login is Admin capital A for both the Username and PW If the issue persists try a different browser Once logged in you will see the available links listed on the left side of the page ...

Page 26: ...ings Select the machine from Printer menu and click the Properties button Select the Basic tab to set the desired Media type Click OK button to return to the Print dialog box Start printing Click the OK button For more information please refer to the ECOSYS P5021 P5026Operation guide found on our website https www kyoceradocumentsolutions us p5026 Item Description MP Tray Size Select the paper siz...

Page 27: ...ad folder 1 and you should see a file similar to this one As versions change the file name will change Double click on the zip file A new folder will be created Double click on this folder Then double click on dmg file This will open a new window with 3 files A package file setup guide and the uninstaller We would recommend running the uninstaller first if you are having trouble printing or have i...

Page 28: ... the Admin Username and password for computer And select install software Install will continue then select close This will install the required files needed to configure the print driver That install put the printer files and PPDs where they need to go on the Apple computer Now for the actual printer setup First verify that your Kyocera device is powered on and connected to USB or network Select ...

Page 29: ... dropdown and change it to the correct PPD You can edit the Name and Location to whatever you wish Press add and the printer will be added to the device list IP will allow you to enter a specific IP address for the device you re connecting to This is the preferred and most common method of adding networked Kyocera Devices IP this is the most common and preferred method Select the IP tab Verify the...

Page 30: ...al tab you can change the name or location and check the version of the driver In the Options tab you can change the installed options Supply levels will show current status of toner and waste toner From this area you can also print a test page Select open print queue the print spooler dialog will open from the top menu on computer select Printer then print test page A test page will be sent to th...

Page 31: ...ERA Document Solutions America 225 Sand Road PO Box 40008 Fairfield New Jersey 07004 0008 USA Tel 973 808 8444 kyoceradocumentsolutions us Kyocera Document Solutions does not warrant that any specifications mentioned will be error free Specifications are subject to change without notice Information is correct at time of going to press All other brand and product names may be registered trademarks ...