Using “Genuine Laars” parts will ensure accurate replacement and warranty coverage.
Installation and Operation Manuals for current products are available on-line at
www.Laars.com
Our Commitment
We believe the availability of factory authorized replacement parts is an essential component of customer service. We strive to
provide every opportunity for our customers to order and stock factory authorized replacement parts, including special incentive,
pricing and freight programs. Contact your Laars representative or sales manager for more details.
Ordering
Laars sells parts only through its normal distribution channels. The most commonly used parts are listed in this parts guide, and
can be ordered through Laars stocking representatives or wholesalers. Call the Service Department for assistance in identifying
parts not listed. Have the model and serial number of the unit before calling to assure accurate parts identification. Rush Orders:
We make every effort to ship rush orders the same day at our regular prices, but cannot guarantee same day shipment. Express
freight charged by carriers is not refundable regardless of ship date; please indicate alternate shipping choice if order cannot
ship the same day. Some parts are subject to price changes and limited availability. Laars representatives or wholesalers should
call the factory for price and lead time for non-current sheet metal parts, parts listed as “limited to stock on hand” and parts not
listed in this document.
Terms and Conditions
1.
Standard terms will apply to all parts orders.
2.
Special pricing is available for bulk quantity orders. Contact the Customer Service Department for pricing and specifics.
3.
Expedite fee for non-stocked heat exchangers, 24 hour turnaround $250.00 net.
4.
Expedite fee for non-stocked sheet metal parts (7 working days) is $250.00 per part.
5.
Cancellation fee for custom product already in production: $250
6.
All parts are shipped FOB warehouse.
7.
Any excise or sales tax will be charged to and paid by the buyer. Buyer is solely responsible for providing valid resale
certificates.
Salable Returns / Unused Parts
Parts in new condition with all original packaging will be considered for return within one year of date of purchase from Laars,
subject to a 25% restocking charge
and
recovery of other discounts or incentives earned at time of purchase. Invoice number
and date of purchase must be furnished. Refunds will be made to the original purchaser only, and will be made at the sole
discretion of Laars. Return of parts may affect eligibility for other programs. Contact your Laars representative for more informa-
tion.
Parts Limited Warranty
Laars warrants all parts to be free from defects in materials and workmanship to the original retail purchaser for one year from
date of retail purchase. Proof of purchase is required. This limited warranty applies only to parts purchased for use as an original
equipment replacement part in Laars Heating Systems boilers and water heaters. At its option, Laars will repair or replace any
part that fails under this limited warranty. Repair or replacement shall be the sole remedy, and Laars shall not be liable for any
field labor, removal, transportation to/from the factory, reinstallation or any other such costs.
Return Under Warranty
Parts should be returned to the place of purchase for warranty evaluation. If the original place of purchase is not known, contact
your Laars wholesaler, factory representative or Contract Service Center. Wholesalers, factory representatives and Contract
Service Centers returning parts for warranty consideration must obtain a RMA (Return Merchandise Authorization) number from
the Customer Service Department. Each part must be tagged with the original purchase date, model and serial number of the
boiler it was installed on, and a description of the failure. Parts must be returned freight prepaid and clearly marked with the RMA
number. The RMA expires if not returned within
6
0 days of issuance. Contact your Laars representative or the Customer Service
Department for more information on obtaining warranty coverage on large, heavy or bulky items.
Laars Heating Systems maintains a policy of continuous quality improvement.
Laars Heating Systems Company reserves the right to change specifications, components, features, or to discontinue products without notice. While
Laars will make every reasonable effort to provide advance notice of changes, supplier actions, changes in code requirements, and Laars' efforts to
continuously upgrade products will sometimes require that changes be introduced with minimal or no advance notice.
