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In Wall Recessed and Wall Mounted Electric 

Fireplace 

 

EF286A-289A

 

 

 

OWNER’S MANUAL 

 

 

 
 

 

 

WARNING

 

Read  and  understand  this  entire  owner’s  manual,  including  all  safety 
information,  before  plugging  in  or  using  this  product.  Failure  to  do  so 
could result in fire, electric shock, or serious personal injury. 

 

CAUTION

 

Keep  this  owner’s  manual  for  future  reference.    If  you  sell  or  give  this 
product away, make sure this manual accompanies this product. 

 

DO NOT RETURN!

 

Contact our customer service team for help first. 

service5@fireandfireplaceservice.com 

Call

949-385-6588 

Summary of Contents for EF286A-289A

Page 1: ...re plugging in or using this product Failure to do so could result in fire electric shock or serious personal injury CAUTION Keep this owner s manual for future reference If you sell or give this product away make sure this manual accompanies this product DO NOT RETURN Contact our customer service team for help first service5 fireandfireplaceservice com Call 949 385 6588 ...

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Page 3: ...Before Installation 5 4 Installation Instruction 7 4a Recessed into the Wall 8 4b Hang on the Wall 13 5 Operation Instruction 17 5a Manual Control Panel 18 5b Remote Control 18 6 Care and Maintenance 20 7 Limited Warranty 21 8 Troubleshooting Guide 22 9 Schematic Diagram 25 ...

Page 4: ...t only DO NOT locate the appliance immediately below a fixed socket outlet This appliance must be grounded DO NOT operate any appliance with a damaged cord or plug or after the appliance malfunctions has been dropped or damaged in any manner Discard appliance or return to authorized service facility for examination and or repair This appliance is hot when in use To avoid burns DO NOT let bare skin...

Page 5: ...pliance unattended To disconnect appliance ALWAYS turn controls to OFF then remove plug from outlet or turn off circuit when not in use ALWAYS turn this appliance off before unplugging it from the outlet To prevent a possible fire do not burn wood or other materials in this appliance ALWAYS disconnect this unit from the power supply before performing any assembly or cleaning or before relocating t...

Page 6: ...ay occur even if it has not occurred with the use of other appliances C During use check frequently to see if the plug outlet is HOT If the outlet or faceplate is HOT discontinue use immediately and have a qualified electrician inspect and or replace the faulty outlets This heater has a three blade grounding type plug as show in below picture If there is a two slot receptacles only an adapter shou...

Page 7: ...Inch 40 37 5 8 18 29 32 14 3 4 5 25 32 18 7 64 5 19 32 38 37 64 mm 1016 956 480 375 147 460 142 980 EF287A Inch 50 47 5 8 18 29 32 14 3 4 5 25 32 18 7 64 5 19 32 48 37 64 mm 1270 1210 480 375 147 460 142 1234 EF288A Inch 60 57 5 8 18 29 32 14 3 4 5 25 32 18 7 64 5 19 32 58 37 64 mm 1524 1464 480 375 147 460 142 1488 EF289A Inch 72 69 5 8 18 29 32 14 3 4 5 25 32 18 7 64 5 19 32 70 37 64 mm 1830 177...

Page 8: ...acked inside and packing as the same as the original packing Check Spare Parts Open the packaging carefully and remove the polystyrene Check all the spare parts are fully received Carefully check if any damages that may have for the spare parts NOTE Contact service team for help if there is any part missing or damaged Email to service5 fireandfireplaceservice com or call 949 385 6588 Spare Part C ...

Page 9: ...ll mount bracket is attached to the back of the firebox by 4 screws Trim 1 pc C D E ST5x40 Wood Screw 5 pcs Φ8x40 Plastic Wall Plug 5 pcs ST4 40 Screw 4 pcs F G H Side screen panel with magnets 2 pcs Logs 1 set Large Crystals 1 set ...

Page 10: ...Panel and 5b Remote Control to test the appliance first before installation Should any defects found please contact service team for help E mail service5 fireandfireplaceservice com or call 949 385 6588 4 INSTALLATION INSTRUCTIONS Tools Required A Phillips screwdriver a drill and a hammer Locating the appliance Your new electric fireplace may be installed virtually anywhere in your home However wh...

Page 11: ...Requirements Plan the location of the appliance so that it will have adequate electric power A 15AMP 120V 60Hz circuit is required Additional appliances on the same circuit as this appliance may exceed the current rating of that circuit A dedicated circuit is not required but is preferred to prevent circuit breaker or fuse failure Prepare the outlet close to the right side of appliance Make sure t...

Page 12: ...ight stud for electrical supply Model unit EF286A EF287A EF288A EF289A A Inch 38 13 16 48 13 16 58 13 16 70 55 64 mm 986 1240 1494 1800 4a 2 Prepare electrical supply 4a 3 Fix the plasterboard to edge of the framed opening Paint it or cover it with wall paper to finish the wall BUT ledger stone is NOT suitable ...

Page 13: ...10 4a 4 Unscrew at two sides and rear panel Remove the wall mount bracket from the firebox 4a 5 Unscrew the glass fixing brackets and take the brackets and the glass out ...

Page 14: ...rebox into the opening gently make sure the front surface of the bottom is at the same level of the surface of the finishing wall Use 4pcs ST4x8 screws to fix the firebox on the stud 4a 7 Attach the side panel on both sides ...

Page 15: ...uel bed Reference to Section Fuel Bed Setting 4a 9 Install the glass back and fix the glass fixing brackets If there are some pumice stone fallen into the groove for the glass use the small brush to clean them out first ...

Page 16: ...ides and rear panel Remove the wall mount bracket from the firebox like 4a 4 4b 2 Choose a wall put the bracket on the position where you want to install the fireplace and mark the positions need to be drilled on the wall Wall Floor Ceiling min 10 inch min 10 inch min 13 inch min 6 inch Bracket 1 2 3 ...

Page 17: ...t by 3pcs ST5X40 screws If the wall is solid wood it is no need to drill the holes on the wood and use plastic wall plugs Wall Floor Ceiling for concrete wall only 4b 4 Fit the slots in the back of firebox over the hooks on the bracket and carefully hang the firebox on the bracket Then secure the screws on both sides Wall Floor Ceiling ...

Page 18: ...kaged with a three prong plug installed for plug in convenience Hard wiring the fireplace is also an option for any installation a Plug in the power cord is 6ft 1 8m long and on the right of the fireplace you may run the power cord out of the framed wall opening to an existing outlet or install an outlet on a nearby wall stud within the wall If the cord is not long enough to reach the outlet a gro...

Page 19: ... ST4 8 Lead the wires through the hole of the cover and connect with the wire from the fireplace by cables Fix the cover back by 2 ST4 8 screws Fuel Bed Setting The appliance is supplied with 2 fuel effect options a Crystal Effect b Log Effect a Crystal Effect a1 Evenly spread the small clear crystals across the fuel bed It is not necessary to use all of the effect supplied a2 Randomly space the l...

Page 20: ...e the black glass chips on the fuel bed b2 Place the logs on the black glass chips as shown below b3 Place the small pumice stones at the edge of the fuel bed 5 OPERATING INSTRUCTIONS WARNING Do not operate the unit if it is damaged or has malfunctioned If you suspect the unit is damaged call a qualified service technician to inspect and replace any part of the electrical system if necessary Read ...

Page 21: ... Heater will work regardless of the room temperature Note When the heater is first turned on a slight odor may be present This is normal and should not occur again unless the heater is not used for a long period of time NOTE Keep pressing the Default Flame button on the control panel for 3 seconds to turn off the beep sound 5b Remote Control Note Remote control can be used only when the main power...

Page 22: ...FLAME HEATER EMBER BED TIMER SPEED CRACKLING BUTTON TITLE FUNCTION Standby Press to turn the flame fuel bed and heater on off Default Flames Press to cycle through 9 default flames and off Primary Flame Press to turn on off the primary flame ...

Page 23: ...room temp is higher than temperature set the heater will not work Timer Press to cycle through 0 5H 1H 2H 3H 4H 5H 6H 7H 8H 9H 10H and off Speed Press to cycle through speed 1 2 5 off Crackling Press to cycle through crackling 1 2 and off 6 CARE AND MAINTENANCE Cleaning NEVER immerse in water or spray with water Doing so could result in electric shock fire or personal injury Metal Buff using a sof...

Page 24: ... cleaning performing maintenance or moving this fireplace Failure to do so could result in electric shock fire or personal injury Electrical and Moving Parts The fan motors are lubricated at the factory and will not require lubrication Electrical components are integrated in the fireplace and are not serviceable by the consumer Storage Store heater in a clean dry place when not in use Replacement ...

Page 25: ...ert being used outdoors Damage caused from this insert being used for excessive periods of time Damage caused by the insert being used in a commercial application Damage from use as a primary heat source Other misuse or abuse not specifically listed herein This product is not intended to be used as a primary heat source It is for supplemental heating purposes only 8 TROUBLESHOOTING GUIDE PROBLEM S...

Page 26: ...e ON OFF switch on the control panel is turned on 2 Control Panel Press the heater button on the control panel to override the thermostat at any time 3 Remote control Make sure the thermostat is not set too low If the thermostat is set lower than the room temperature the heater will not turn on Or try to turn off the thermostat on the remote control 4 If none of these solutions work please call 94...

Page 27: ...move objects that may be in the way Items between the remote control and the remote control receiver will block the signal 5 Don t press the remote control buttons too quickly Give the unit time to respond to your commands The thermostat TEMP button does not work 1 Make sure the heater is turned on The thermostat will not work unless the heater is turned on 2 Make sure the thermostat is not set to...

Page 28: ...M RC07 137A RC07 137A RC07 137A θ 3 4 5 MainPCB RC01 060A01 ACL ACN HEAT2 HEAT1 FAN Speaker Button panel Flame motor Sensor SIREN Heater motor Heat element Power cord L N E AC120V 60Hz FlameLEDboard Fuel bedLEDboard CN4 CN2 CN1 CN3 ...

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Page 32: ...3 EF 286 05 006 A0 Legend Flame Group LLC Address 92 Corporate Park Ste C655 Irvine CA 92606 United States ...

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