Lucent Technologies MERLIN LEGEND Release 3.1 MLX Queued Call Console, Operator'S Manual

Page 1: ...ery Answering Calls Making Calls Hold 10 Conference Join Directing Calls 11 Returning Calls Unsuccessfully Directed Calls Responding to the Queue 12 Messaging 13 16 Messaging Feature Table 13 Send Rem...

Page 2: ...fraud associated with your telecommu nications system Your system administrator should read all installation instruction and system administra tion documents provided with this product to fully unders...

Page 3: ...erosol cleaners directly on the telephone Call and Fixed Feature Buttons See pp 3 4 for details TEL OTHERJack underside OnMLX 10DP MLX 16DP MLX 20L andMLX 28Dtelephonesisaconnectionfora Multi function...

Page 4: ...ve If you have one DSS Page 1 accesses the first 50 extensions Page 2 accesses the second 50 extensions Page 3 accesses the third 50 extensions If you have two DSSs Page 1 accesses the first 100 exten...

Page 5: ...F appear on the display Call 5 Ring Voice G Call 4 K Call 3 O Call 2 S Call 1 W Position Busy H Send Remove Message L Handset Headset Mute P T Source X Start Alarm I Destination Release M Q U Y Force...

Page 6: ...s you to switch between the handset and the headset see p 9 Send Remove Message turns co workers Message lights on and off see p 14 Position Busy temporarily prevents most calls from being sent to you...

Page 7: ...set or press the Speaker button to automatically connect to the call Alarm Something is wrong with the system Contact system manager Handset Headset Mute Headset and handset microphones are off Steady...

Page 8: ...k to someone privately while handling a call Block most calls to your console to prevent interruptions See Position Busy p 23 or when leaving your console for a period of time Have a co worker s calls...

Page 9: ...eady to answer it Camp On p 21 Put a call on hold and page a co worker to pick up See Park and Paging p 22 the call at another telephone Notify co workers that they have messages See Messaging pp 13 1...

Page 10: ...dset Handset Mute p 9 Call directly to a co worker s voice mail See Direct Voice Mail p 15 Display or dial numbers you call frequently See Personal Directory p 17 Display or dial numbers your company...

Page 11: ...rophone on flexible boom features windscreen and reduces background noise transmission by up to 75 Headset Features Your console has three preprogrammed headset buttons Headset Status This button turn...

Page 12: ...d on your system enter it before you make the call See Account Codes p 19 1 Lift the handset press the Speaker button or press a Call button if using the headset 2 Dial the dial out code or pool acces...

Page 13: ...will receive the call To direct a call without announcing or automatic completion 1 Press the DSS button for the co worker who should receive the call 2 Press the Release button To direct a call witho...

Page 14: ...her information Try to connect the call using one of the following features Barge In p 20 Camp On p 21 Paging p 22 Park p 22 Note Do not use Camp On if your system is equipped with a voice mail system...

Page 15: ...ows you to call directly to co workers voice mail or to transfer callers directly to co workers voice mail When a message is waiting for you your Message light is lit The following descriptions explai...

Page 16: ...Send Remove Message button 2 Dial the co worker s extension To send messages consoles with a DSS 1 Press the Message Status button on DSS The green light next to Message Status goes on 2 Check the li...

Page 17: ...nals For example you can arrange two beeps for a visitor and three beeps for a reminder To use Signaling 1 Select a Call button 2 Lift the handset press the Speaker button or use the headset You hear...

Page 18: ...osting Messages A posted message appears on the display of any inside caller who tries to reach you as long as that person has a display phone You also see the message posted at your own phone as a re...

Page 19: ...al Directory to appear in the Home screens 8 per screen When entering or changing names use the screen to select letters A F use the line buttons as labeled on the faceplate to enter G Z Select Punctu...

Page 20: ...Home AccountCode Alarm Clock Menu Alarm Clock Barge In Feature Barge In Camp On Feature Home Camp On Cancel Follow Me Feature CanclFollow Directory Home Menu Directory Extension Directory Menu Ext Di...

Page 21: ...r Account Codes In some companies you enter an account code before or during a call to indicate client billing information You may be required to enter an account code for all outside calls or an acco...

Page 22: ...ch call you make even when you are adding people to a conference It is not necessary to use your authorization code for inside calls Using an authorization code does not affect the button assignments...

Page 23: ...signaling that another call is waiting If the call remains unanswered it returns to you or another operator for further handling To camp on a busy extension do one of the following Select Camp On from...

Page 24: ...t you have to enter a password before turning Night Service on or off If Night Service is not set up to turn on and off automatically you must turn Night Service on when you leave for the night and tu...

Page 25: ...button 2 Select Pickup Grp Position Busy Use Position Busy when you want to prevent most calls from ringing at your console When you turn on Position Busy the only calls that ring at your console are...

Page 26: ...system manager which special characters are needed and when to use them Special Characters When You You This Press See Means Drop s Stop Halts dialing sequence to allow the system to respond Hold p Pa...

Page 27: ...sy Release Headset Status Night Service Cancel Join Headset Auto Ans or Forced Release the feature name appears on the display For either Source or Destination when a call is on hold on the button the...

Page 28: ...Leave Message Leave Msg connected to an inside call Barge In Barge In Camp On Camp On Direct Voice Mail Direct VM Is connected to an outside line Camp On Camp On Account Code AccountCode Follow Me Fo...

Page 29: ...queue No Yes Delayed Call Forwarding No 0 rings Yes number of rings Forwarding is delayed 1 9 rings _______ Automatic Manual Completion Automatic Completion Manual Completion Automatic Hold Release A...

Page 30: ...Group s No Loudspeaker Paging No Line Number Zone 1 Zone 2 Zone 3 Zone 4 Page All ADDITIONAL NUMBERS COVERAGE PICKUP CALLING GROUPS Group Name Group Name No Name Name No No No Notes Reminders QCC pp2...