Magtek DynaFlex, Installation And Operation Manual

Page 1: ...40 I Phone 562 546 6400 I Technical Support 888 624 8350 www magtek com DynaFlex and DynaFlex Pro Three way Secure Card Reader Authenticators Installation and Operation Manual October 2020 Document Nu...

Page 2: ...orporated Visa and Visa payWave are registered trademarks of Visa International Service Association ANSI the ANSI logo and numerous other identifiers containing ANSI are registered trademarks service...

Page 3: ...ynaFlex and DynaFlex Pro Three way Secure Card Reader Authenticators Installation and Operation Manual Page 3 of 56 D998200382 10 Table 0 1 Revisions Rev Number Date Notes 10 Oct 9 2020 Initial releas...

Page 4: ...disclaims any liability or warranty for goods resold in other than MagTek s original packages and for goods modified altered or treated without authorization by MagTek Service may be obtained by deliv...

Page 5: ...D OR IMPLIED EXCEPT AS MAY BE STATED IN THIS AGREEMENT AND MAGTEK DISCLAIMS ANY IMPLIED WARRANTY INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOS...

Page 6: ...an for help Caution Changes or modifications not expressly approved by MagTek could void the user s authority to operate this equipment CANADIAN DECLARATION OF CONFORMITY This digital apparatus does n...

Page 7: ...UL CSA This product is recognized per UL 60950 1 2nd Edition 2011 12 19 Information Technology Equipment Safety Part 1 General Requirements CSA C22 2 No 60950 1 07 2nd Edition 2011 12 Information Tec...

Page 8: ...MagneSafe Security Architecture 12 1 5 Magensa Services 12 1 6 About Terminology 13 1 7 Major Components 14 2 Planning and Preparation 15 2 1 Logistical Planning 15 2 2 Network Planning 17 3 Handling...

Page 9: ...rce Reset 38 6 6 6 How to Turn Bluetooth LE Advertising On and Off 38 6 6 7 About Battery Warnings and Automatic Reset 39 6 6 8 About USB Suspend 40 6 6 9 About Maintenance Reset 41 6 7 How to Start a...

Page 10: ...smallest form factor at a great price DynaFlex products offer options with microsuction feet and configurable brackets assuring the cardholder a stable swipe dip or tap experience The three reading lo...

Page 11: ...O PCI TOUCHSCREEN DISPLAY BLACK 802 11 WIRELESS Touchscreen USB C 802 11 Wireless 21078012 DYNAFLEX PRO PCI TOUCHSCREEN DISPLAY BLACK ETHERNET Touchscreen USB C Ethernet All models are black by defaul...

Page 12: ...display can present your logo or custom messaging is available in several different colors and depicts on screen instructions for dip tap or swipe operations They are designed for easy integration int...

Page 13: ...ment which can send commands and data to and receive data from the device Host types include PC and Mac computers laptops tablets and smartphones Generally the host must have software installed that c...

Page 14: ...ro except the touchscreen and its bezel are replaced with a faceplate showing the contactless indicator logo placed at the optimal contactless landing zone Figure 1 1 DynaFlex Pro Major Components Fig...

Page 15: ...tional support required by the software such as software licenses and network connections Information about software is provided in section 4 2 About Host Software Configure the host software to selec...

Page 16: ...s and accessories are available directly from MagTek Make sure there is an adequate number of USB wall chargers and or USB ports available for the number of devices you are charging together and make...

Page 17: ...2 Planning and Preparation DynaFlex and DynaFlex Pro Three way Secure Card Reader Authenticators Installation and Operation Manual Page 17 of 56 D998200382 10 2 2 Network Planning Reserved...

Page 18: ...is completely powered off Devices with a rechargeable battery ship with the battery charged to approximately 60 which provides a shelf life of at least 4 years Storage conditions such as storage above...

Page 19: ...ynaFlex Package Inspection It is also important to regularly and thoroughly inspect a new device before deployment and a device in live usage including its immediate surroundings to make sure maliciou...

Page 20: ...lex Pro to a USB host or charger using the USB C port follow these steps for reference see Figure 4 1 and section 1 7 Major Components 1 For best results use the cable that is included with the device...

Page 21: ...eceiving power through USB it automatically powers on 7 If the specific device serial number you are connecting has not been connected to the host before the device shows Welcome on the display and th...

Page 22: ...Secure Card Reader Authenticators Installation and Operation Manual Page 22 of 56 D998200382 10 4 3 3 How to Connect DynaPro Go to a Host via 802 11 Wireless Reserved 4 3 4 How to Connect DynaPro Go...

Page 23: ...ombined with the lanyard mount point for quick grab and go and convenient drop in charging between handheld sessions The device can also be mounted to custom mounting brackets or mounted in an enclosu...

Page 24: ...you will use the charging cradle s microsuction feet for mounting make sure you are mounting on a clean smooth flat surface Avoid rough dirty or uneven surfaces b Factors to consider include cable len...

Page 25: ...Installation DynaFlex and DynaFlex Pro Three way Secure Card Reader Authenticators Installation and Operation Manual Page 25 of 56 D998200382 10 Figure 4 3 Connecting the Charging Cradle and the Devic...

Page 26: ...ge 26 of 56 D998200382 10 5 Configuration The device does not have an on screen configuration interface However it does have settings the host can change using commands These settings are documented a...

Page 27: ...mand or the device automatically performs a daily security reset USB Suspend Mode occurs when the USB host that is providing power to the device sends a USB Suspend control event to the device to cons...

Page 28: ...r For each transaction type the host software can direct the device to prompt the cardholder for any combination of magnetic stripe swipe EMV contact card insertion and or contactless payment tap and...

Page 29: ...6 Operation DynaFlex and DynaFlex Pro Three way Secure Card Reader Authenticators Installation and Operation Manual Page 29 of 56 D998200382 10 Figure 6 2 Typical Transaction Sequence...

Page 30: ...device is actively doing something to change the state that the LED is indicating and solid indicates a persistent state that would require an operator or cardholder to take action to change One majo...

Page 31: ...LEDs generally require an operator or cardholder to take action to change the state the LED is reporting Example Host is connected Cardholder or host would have to disconnect Example Host is disconne...

Page 32: ...Tamper not active means the device s tamper detection system is not activated The device is not configured properly If this occurs remove the device from service and contact the manufacturer or your r...

Page 33: ...ation about the device including the installed firmware part numbers and versions and other identifying information To determine a device s PCI certification status compare the contents of this screen...

Page 34: ...he device sounds one short beep after it has successfully read a contactless tap and the cardholder can safely remove the card or device from the contactless landing zone The device emits short beeps...

Page 35: ...e tamper detection circuitry using the device s non rechargeable backup battery If both batteries are allowed to completely discharge tamper detection engages and the device must be returned to the ma...

Page 36: ...6 Operation DynaFlex and DynaFlex Pro Three way Secure Card Reader Authenticators Installation and Operation Manual Page 36 of 56 D998200382 10 6 6 2 How to Check Battery Level Reserved...

Page 37: ...adle connect it to a USB charger or to a USB host as shown in section 4 3 2 How to Connect DynaFlex to a Host or Charger via USB For best results use the cable that is included with the device it incl...

Page 38: ...On Wake Up from Standby Mode Power Off To reset the device see section 6 6 5 How to Force Reset If all LEDs are off the device is in Powered Off mode or USB Standby mode For details about reading the...

Page 39: ...Operation DynaFlex and DynaFlex Pro Three way Secure Card Reader Authenticators Installation and Operation Manual Page 39 of 56 D998200382 10 6 6 7 About Battery Warnings and Automatic Reset Reserved...

Page 40: ...oftware running on the host that has an active USB connection with the device When the device goes into USB Suspend mode the device s display and LEDs turn off When the host wakes up the device from U...

Page 41: ...y purposes the device is designed to perform an automatic maintenance reset periodically to clear all data from memory When the device has been on continuously for 23 hours it terminates all current o...

Page 42: ...ecure Card Reader Authenticators Installation and Operation Manual Page 42 of 56 D998200382 10 6 7 How to Start a Handheld Transaction Using 802 11 Wireless Reserved 6 8 How to Start a Handheld Transa...

Page 43: ...he device 2 The operator makes sure DynaFlex or DynaFlex Pro is receiving power either from its rechargeable battery or from the USB connection and is awake and powered on see section 6 6 4 How to Pow...

Page 44: ...e touchscreen or contactless landing zone toward the LEDs and the chip card insertion slot as shown in Figure 6 6 4 Swipe the card through the magnetic stripe reader in either direction 5 Look for a p...

Page 45: ...DynaFlex and DynaFlex Pro Three way Secure Card Reader Authenticators Installation and Operation Manual Page 45 of 56 D998200382 10 Figure 6 5 Example Card Swipe Screens Figure 6 6 Swiping a Magnetic...

Page 46: ...tantial resistance until the chip card is fully inserted 5 Wait for a prompt that the device has successfully read the card then remove the card a The device turns LED4 green for a short time b The de...

Page 47: ...on DynaFlex and DynaFlex Pro Three way Secure Card Reader Authenticators Installation and Operation Manual Page 47 of 56 D998200382 10 Figure 6 7 Example Card Insertion Screens Figure 6 8 Inserting a...

Page 48: ...ee Figure 6 9 Because each smartphone model may have its NFC antenna placed differently the ideal tap position may vary by make and model For example Samsung users may need to center the phone on the...

Page 49: ...hree way Secure Card Reader Authenticators Installation and Operation Manual Page 49 of 56 D998200382 10 Figure 6 9 Example Contactless Transaction Screens Figure 6 10 Tapping a Contactless Card Smart...

Page 50: ...manual entry that feature would need to be implemented in the host software 6 11 How to Select the Card Type Reserved 6 12 How to Verify the Transaction Amount Reserved 6 13 How to Use Signature Captu...

Page 51: ...ese components clean is essential to the device s functioning MagTek recommends swiping and inserting a cleaning card once per week to avoid card misreads If the device s micro suction mounting feet l...

Page 52: ...SDK Programmer s Manual Microsoft NET D998200381 Magtek Universal SDK Programmer s Manual Microsoft C D998200385 Magtek Universal SDK Programmer s Manual Java D998200387 Magtek Universal SDK Programme...

Page 53: ...ment Safety Part 1 General Requirements CE Certified CE Safety IEC 62368 1 2014 UL EN 62368 1 2014 Canada ISED Certified AS NZS CISPR 32 2013 AS NZS 4268 Table 1 Row 59 DTS 2400 2483MHz SRD 802 11 and...

Page 54: ...n 320 x 240 px 16 bit color depth Keypad Not Applicable Security Characteristics Certifications PCI PTS 5 1 POI Certified Secure Card Reader SCR Tamper Protection The enclosure and associated electron...

Page 55: ...ted 0 07 mW 11 55 dBm NFC Frequency range 13 56 MHz Maximum power conducted 794 mW 29 dBm RF Exposure Exempt from SAR requirements due to radiated power substantially below regulatory thresholds Softw...

Page 56: ...n and Operation Manual Page 56 of 56 D998200382 10 DynaFlex Products Technical Specifications Magnetic Read Head Life 1 million swipes ICC Read Head Life 500 000 card insertions Battery Shelf Life 2 y...