Matrox Millennium G550, User Manual

Page 1: ...Millennium G550 User Guide 10776 301 0100 2001 07 30 ENGLISH ...

Page 2: ...uter and remove your existing graphics card if any If graphics hardware is built into the motherboard of your computer this graphics hardware should automatically disable itself after your Matrox card is installed WARNING To avoid personal injury turn off your computer unplug it and then wait for it to cool before you touch any of its internal parts Also static electricity can severely damage elec...

Page 3: ...sen c Push the card in firmly and evenly until it s fully seated in the slot d Replace the screw to secure the bracket of your Matrox card to the computer frame Your Matrox card is now installed Before restarting your computer connect your monitor or monitors see Connection setup page 4 After connecting restart your computer and install your Matrox software see Software installation page 8 WARNING...

Page 4: ...uses digitalinput usuallyaflat panel monitor to your Matrox product your monitor must have a DVI connector P D and MDR 20 connectors aren t supported If you have an analog monitor a monitor that uses analog input with a DVI connector and you want to connect it to an HD 15 connector you ll need a separate adapter If this adapter isn t included with your monitor contact your monitor vendor Some moni...

Page 5: ...15 adapter If you need this adapter and it s not included with your Matrox product contact your computer vendor If you have a DVI only graphics card If your Matrox card only has a DVI connector you can connect one monitor directly to your card or up to two monitors using a dual monitor cable You can connect a monitor with a DVI connector directly to your card You can also connect an analog monitor...

Page 6: ...h HD 15 connectors connect it to your card and to your analog monitor cables If you re connecting only one monitor use the main connector labeled 1 or 1 3 of your dual monitor cable If you re using a digital dual monitor cable a cable with DVI connectors connect it to your card and directly to your digital monitors The dual monitor cable replaces the cables that came with your digital monitors If ...

Page 7: ...e connecting your monitors using a dual monitor cable the connectors are numbered The main display uses the connector labeled 1 or 1 3 and the secondary display uses the connector labeled 2 or 2 4 Note To connect to the digital dual monitor cable your monitor must have a DVI connector P D andMDR 20 connectors see page 4 andanalog monitors aren t supported with this cable Note Whenever you change y...

Page 8: ...ly starts This setup program works with Windows 98 Me 2000 and NT 4 0 and detects which operating system you re using If the required display software isn t already installed the setup program automatically prompts you to install this software Follow the on screen instructions After the required display software is installed you re prompted to restart your computer for changes to take effect Leave...

Page 9: ...NT 4 0 Click Settings Control Panel Matrox Display Properties double click Also to quickly access PowerDesk features click the Matrox QuickDesk icon on your Windows taskbar Monitor setup Before changing your display resolution color palette or other Matrox PowerDesk settings make sure correct software monitor settings are selected If you have a Plug and Play DDC monitor the correct settings are us...

Page 10: ... in the Monitor settings selection method box then follow the on screen instructions Windows NT 4 0 1 Access the Matrox PowerDesk Monitor property sheet see Accessing PowerDesk property sheets page 9 2 If you have a Plug and Play monitor Make sure the Plug and Play DDC monitor button is selected If so the Matrox display driver automatically uses the correct settings for your monitor If not click t...

Page 11: ... can also use these features Windows 98 Me 2000 or NT 4 0 DualHead Clone View a copy of your main display on your secondary display Each display can use different monitor settings refresh rates DualHead Zoom Use your secondary display to view a zoomed in portion of your main display Windows 98 Me 2000 DualHead DVDMax Play digital video in a window on your main display and at the same time view tha...

Page 12: ... you print or copy it Some help topics are only available through context sensitive help Windows 98 Me 2000 Access the PowerDesk Information property sheet see Accessing PowerDesk property sheets page 9 then click Help or View Readme File Windows NT 4 0 Access the Matrox PowerDesk Information property sheet see Accessing PowerDesk property sheets page 9 Click the Matrox QuickDesk icon on your Wind...

Page 13: ...Windows starts press F8 for the Windows startup menu to appear If F8 doesn t work instead try pressing and holding Ctrl before Windows starts 3 Select safe mode or VGA mode then press Enter If your primary display is unusable Windows 98 Me 1 Press Ctrl Alt Del twice to restart your computer 2 Before Windows starts press F8 for the Windows startup menu to appear If F8 doesn t work instead try press...

Page 14: ... cards supported by the display driver 1Solution If an unsupported graphics card is plugged into an expansion slot remove it 2Solution If a graphics adapter is built into your computer motherboard your system may not have automaticallydisabled itwhen youinsertedyour Matroxcard Checkyour systemmanual for instructions on how to disable your computer s built in graphics adapter 3Cause Your computer B...

Page 15: ...er or no picture at all 1Cause Your monitor video controls may be improperly set 1Solution Adjust your monitor controls brightness contrast and so on For more information see your monitor manual 2Cause Your monitor may not be properly connected 1Solution Make sure you re using the correct connectors see Connection setup page 4 and that all connectors are properly fastened Note Make sure your compu...

Page 16: ...primary display is still usable see Monitor setup page 9 Otherwise see the next troubleshooting item Problem After the startup screen or after display settings are changed the screen image is garbled or unusable blank screen rolling or overlapping screen images 1Cause The Matrox display driver may be trying to use settings your monitor doesn t support This can happen if a monitor was never selecte...

Page 17: ...owest setting then click OK 4 Restart your computer normally 5 Select a monitor with the Matrox PowerDesk Monitor property sheet then adjust your display settings For more information see the Matrox PowerDesk online documentation 2Cause Files on your system may have been deleted or corrupted 1Solution Remove then restore Matrox software Windows 98 Me 2000 or NT 4 0 1 If your primary display is unu...

Page 18: ...or Windows 98 Me doesn t start or runs slower than normal After restarting computer Windows 98 Me warns that the graphics card isn t configured correctly Using multiple displays under Windows 98 Me 2000 or NT 4 0 program doesn t work with main graphics card Not all graphics cards in the computer are fully supported In multi display mode displays aren t numbered consecutively Screen image defects a...

Page 19: ...k file To do this 1 Get two digital images of the head you want to use one from the front and one from the side These images need to be Windows bitmaps bmp or JPEG jpg files If you re using a standard camera you can transfer your pictures to your computer using a scanner Software for converting and manipulating digital images is widely available and is included with most digital cameras and scanne...

Page 20: ... or 2 4 TV output isn t supported with a digital dual monitor cable Note TV output isn t supported with full screen DOS display modes for example the information yousee before Windows starts or with standard VGA mode for example when you restart Windows in safe mode Older programs may use these display modes While one of these display modes is in use your TV displays nothing black VIDEO OUT S V ID...

Page 21: ...ER LINE switch set it to LINE Optionally if you use the composite video and S video connectors on your Matrox TV adapter you can directly connect two different video devices at the same time To view and record output from the same Matrox video connector you can connect it to a video recorder and connect the video recorder to a TV For more information see your video recorder and TV manuals The labe...

Page 22: ...video and audio whereas composite video or S video connectors include only video If your TV or video recorder only uses a SCART connector you need a SCART cable adapter to connect your computer to that TV or video recorder You need a SCART adapter that has at least 2 or 3 connectors 1 video and 1 or 2 audio The video connector has to be either composite or S video If you don t already have this ty...

Page 23: ...k DualHead property sheet see Accessing PowerDesk property sheets page 9 Windows NT 4 0 To adjust TV settings access the Matrox PowerDesk Monitor property sheet see Accessing PowerDesk property sheets page 9 To adjust advanced TV settings click Advanced TV Settings For more information on how you can use your secondary display see Matrox PowerDesk online help Note Two TV standards are supported fo...

Page 24: ...ve then restore Matrox software For more information see page 17 2Solution Windows 98 Me For advanced users Manually remove any old or new display drivers then reinstall the latest display driver for your Matrox graphics card 1 Restart your computer in safe mode see Restarting in safe mode page 13 2 Right click the My Computer icon on the Windows desktop background then click Properties Device Man...

Page 25: ...Click Run type regedit then click OK 6 Under HKEY_LOCAL_MACHINE SOFTWARE remove all items starting with Matrox or MGA 7 Restart your computer then install the latest display drivers for your Matrox graphics card You may also need to reinstall other Matrox software Note Recent versions of Matrox PowerDesk for Windows 98 Me 5 x and later install files only to your Windows System folder Note Recent v...

Page 26: ...ARNING If incorrect software monitor settings are used your display may become unusable and some monitors can be permanently damaged For more information see your monitor manual Note To check if your monitor settings are properly selected 1 Windows 98 Me 2000 Right click your Windows desktop background then click Properties Settings Advanced Monitor If you re using multi display mode select a disp...

Page 27: ... press Alt Tab once right click the name of the game on the Windows taskbar then click Close 2 Make sure the correct monitor is selected in Windows see Monitor setup page 9 2Solution 1 If the game is still running in full screen mode and your monitor is unusable exit the game To do this press Alt Tab once right click the name of the game on the Windows taskbar then click Close 2 Access the Matrox ...

Page 28: ...ause Your computer may not have given an interrupt request IRQ to your Matrox graphics card or may have given one used by another device in your computer This may be because your computer s Plug and Play feature is turned off Windows 98 Me 2000 To check the display adapter s IRQ 1 Right click the My Computer icon on the Windows desktop background then Windows 98 Me click Properties Device Manager ...

Page 29: ...e drivers 1 Restart your computer in safe mode see Restarting in safe mode page 13 2 Right click the My Computer icon on the Windows desktop background then click Properties Device Manager 3 Under Display adapters Network adapters or SCSI controllers remove any redundant or unused device drivers To remove a driver select its name then click Remove If you re not sure whether a driver is redundant o...

Page 30: ...X folder of the Matrox installation CD ROM Problem After restarting computer Windows 98 Me warns that the graphics card isn t configured correctly 1Cause You may have a conflict because of previously installed display drivers 1Solution Delete all existing display drivers and reinstall Matrox display drivers 1 If Windows prompts you to start the Add New Hardware Wizard click Cancel If you start the...

Page 31: ...ange the configuration of your computer BIOS so that the slot type of your main graphics card has priority for becoming the primary display For information on how to change your computer BIOS settings see your system manual If your computer BIOS doesn t let you select which slot type has priority for becoming the primary display a BIOS update may be available to let you do this The BIOS of most co...

Page 32: ...s Device Manager Windows 2000 click Properties Hardware Device Manager 4 Click the plus sign to the left of the Display adapters 5 For each display adapter except for the one controlling your primary display Windows 98 Me Double click the name of a display adapter to open a properties dialog box Enable the Disable in this hardware profile check box then click OK Windows 2000 Right click the name o...

Page 33: ...trox Web site www matrox com mga Make sure that the display driver supports all Matrox products in your computer Install the display driver by running the setup program included with it 2Solution If a graphics card isn t supported you may need to remove it If there s a graphics processor built into the motherboard of your computer that s not supported by your software see your system manual for in...

Page 34: ...Windows doesn t work properly example mouse pointer not drawn properly 1Cause Some programs may not work properly with some Matrox acceleration 1Solution Disable specific types of software acceleration Windows 98 Me 2000 1 Access the Matrox PowerDesk Options property sheet see Accessing PowerDesk property sheets page 9 2 Clear one or more check boxes starting with Use device bitmaps caching For mo...

Page 35: ...e Yes to accept the changes and restart your computer Windows 2000 1 Right click your Windows desktop background then click Properties Settings Advanced Troubleshooting 2 Move the Hardware acceleration slider to None 3 Click OK OK to accept the changes 2Cause Windows 98 Me There may be a conflict between resources in your system 1Solution 1 Right click the My Computer icon on the Windows desktop b...

Page 36: ...ay Windows 98 Me 2000 Windows 2000 In Separate resolutions mode only 1 Right click your Windows desktop background then click Properties 2 Select the display you want to disable then clear the Extend my Windows desktop onto this monitor check box Windows NT 4 0 1 Access the Matrox PowerDesk Settings property sheet see Accessing PowerDesk property sheets page 9 2 Move the Desktop area slider until ...

Page 37: ...se the Move All Windows to Primary Display feature to move the program window or dialog box Simply press the keyboard shortcut assigned to this feature To assign a keyboard shortcut to this feature 1 Right click the Matrox QuickDesk icon on your Windows taskbar then click Hot Keys 2 Create a keyboard shortcut for the Move All Windows to Primary Display feature 4Solution Windows 2000 or NT 4 0 1 Wi...

Page 38: ...Solution Try defragmenting your hard disk Windows 98 Me 2000 To defragment a hard disk click Programs Accessories System Tools Disk Defragmenter 2Solution If possible try using a faster disk 3Solution Makesure the drive you re using a hard disk drive or DVD drive is usingDMA if your drive supports DMA transfers To use DMA Note Jerky video file playback may be the result of slow playback or recordi...

Page 39: ...cept the changes Windows NT 4 0 Install a DMA driver For most computers a DMA driver is available for Windows NT 4 0 for example the PIIX Bus Master IDE driver supports many computers For more information on how to get this driver contact your system vendor 2Cause Too many programs may be running using up computer resources 1Solution Close other programs including memory resident programs like Sys...

Page 40: ...display settings see Display setup page 9 2Cause Under certain conditions certain video may not be viewable with your secondary display 1Solution Try using your main display instead Problem Mouse pointer flickers or disappears when it s over a video window 1Cause You may be using a customized mouse pointer Windows draws customized mouse pointers in a way that may cause them to flicker or disappear...

Page 41: ...on code of your DVD player contact the vendor of that video Problem Can t record DVD video See Can t record video with a video recorder page 43 TV output The following troubleshooting items are related to TV output support see TV output page 20 Problem TV image is garbled or unusable a blank screen or rolling or overlapping screen images 1Cause Your TV or video recorder may not be properly connect...

Page 42: ...han with a computer monitor 1Solution Lower your computer display resolution Windows 98 Me 2000 1 Right click your Windows desktop background then click Properties Settings 2 Move the Screen area slider to a lower setting 3 Click OK to close the dialog box and apply changes Windows NT 4 0 1 Access the Matrox PowerDesk Settings property sheet see Accessing PowerDesk property sheets page 9 2 Move th...

Page 43: ...lution Some TVs have an aperture control sometimes called PICTURE Lowering this setting may reduce this problem Reducing your TV s brightness setting may also improve image quality For more information see your TV manual Problem Can t record video with a video recorder 1Cause The video source may be copy protected Your Matrox product may not let you make copies of copy protected video Some video s...

Page 44: ...box d Click OK e Double click the speaker icon on the taskbar 2 Click Options Properties 3 Click the Recording button enable all check boxes in the list box then click OK 4 For the Line In and or Microphone controls make sure the Volume slider levels are okay if you re not sure try half level and the appropriate Select check box is enabled 5 Click Options Properties 6 Click the Playback button ena...

Page 45: ...resh rates than those reported by the monitor you can use the Matrox monitor selection method To use Matrox monitor settings with Windows 98 Me 2000 or NT 4 0 see Monitor setup page 9 The maximum refresh rates listed in this section have been rounded and are based on a monitor with a maximum horizontal refresh rate of 130 kHz Depending on your monitor refresh rate capabilities may vary For informa...

Page 46: ...um display resolution Aspect ratio Main display Secondary display 4 3 5 4 traditional 2048 1536 1600 1200 16 9 16 10 wide 1920 1200 1600 1024 With digital monitors the maximum display resolution is 1280 1024 Maximum vertical refresh rate Hz Aspect ratio Display resolution Main display 360 MHz RAMDAC Secondary display 230 MHz RAMDAC 4 3 5 4 traditional 640 480 200 200 800 600 200 200 1024 768 160 1...

Page 47: ... 1024 130 120 1600 1200 130 107 1800 1440 130 1920 1440 130 2048 1536 130 16 9 16 10 wide 856 480 130 130 1280 720 130 110 1600 1024 130 90 1920 1080 130 1920 1200 130 Based on a monitor with a maximum horizontal refresh rate of 130 kHz Maximum refresh rates are attainable when using 8 or 16 bit color palettes Maximums may not be attainable at the highest display resolutions with a 24 or 32 bit co...

Page 48: ...DRAM DualHead For Matrox products with a single connector DualHead is supported with a dual monitor cable see Connection setup page 4 TV output Composite video and S video NTSC and PAL See TV output page 20 Card type AGP 2 and 4 compatible Form factor ATX or low profile Minimum maximum ambient operating temperatures 0 to 55º C Minimum maximum storage temperature 40 to 75º C Maximum altitude for op...

Page 49: ...gnaling encoding based on the Silicon Image PanelLink standard DDWG Digital Display Working Group compliant DVI connector EDID Extended Display Identification Data 1 2 1 3 without the extended data block and 2 0 support While using two digital monitors at the same time certain limitations may apply For more information see page 45 6 6 in 16 77 cm 3 15 in 8 00 cm ...

Page 50: ...connector Pin Signal Pin Signal Pin Signal 1 Analog red output 6 Ground 11 Not connected 2 Analog green output 7 Ground 12 SDA DDC 3 Analog blue output 8 Ground 13 TTL horizontal sync 4 Not connected 9 5 V DDC 14 TTL vertical sync 5 Ground 10 Ground 15 SCL DDC 6 6 in 16 77 cm 2 54 in 6 45 cm 1 6 11 5 10 15 ...

Page 51: ...h 12 by adapter Pin Signal Pin Signal Pin Signal 1 TMDS data 2 9 TMDS data 1 17 TMDS data 0 2 TMDS data 2 10 TMDS data 1 18 TMDS data 0 3 TMDS data 2 4 shield 11 TMDS data 1 3 shield 19 TMDS data 0 5 shield 4 TMDS data 4 12 TMDS data 3 20 TMDS data 5 5 TMDS data 4 13 TMDS data 3 21 TMDS data 5 6 DDC clock 14 5 V power 22 TMDS clock shield 7 DDC data 15 Ground for 5 V Hsync VSync 23 TMDS clock 8 An...

Page 52: ...DC data 1 15 Ground for 5 V Hsync VSync 23 TMDS clock 8 Analog vertical sync 1 16 Hot plug detection 24 TMDS clock C1 Analog red 1 C3 Analog blue 1 C5 Analog ground Analog R G B return 1 C2 Analog green 1 C4 Analog horizontal sync 1 Pin Signal Pin Signal Pin Signal 1 TMDS data 2 9 TMDS data 1 17 TMDS data 0 2 TMDS data 2 10 TMDS data 1 18 TMDS data 0 3 TMDS data 2 4 shield 11 TMDS data 1 3 shield ...

Page 53: ...Analog green output 7 SDA DDC 30 TMDS data0 37 Not connected 60 Ground 8 Reserved 23 Reserved 38 Reserved 53 Reserved Secondary display 2 4 9 SDA DDC 16 TMDS data0 Only for Matrox products supporting digital monitors 39 Not connected 46 Ground 10 SCL DDC 17 TMDS data0 40 Hot plug detection 47 Analog green output 11 5V Power 18 TMDS data2 41 Not connected 48 Not connected 12 Ground 19 TMDS data2 42...

Page 54: ... below for the quickest results 1 Contact your dealer This is usually the quickest and most effective method of technical assistance Your dealer is local and may be familiar with your complete system In the case of hardware warranty assistance the product must be returned to the dealer who will return it to Matrox 2 If your Matrox product was provided by your computer manufacturer contact this man...

Page 55: ...r speed and amount of memory Monitor brand and model name Operating systemand version if you reusinga memory manager itsbrand and version Also list any memory resident programs in use If you re using a network card its brand and version Brand and model of any other cards and devices installed on your system Program specific problems If a problem appears with a specific program please give us the f...

Page 56: ...owerDesk property sheets page 9 For system information Windows 98 Me 2000 Right click the My Computer icon on your Windows desktop background then click Properties Windows 98 Me 2000 Click Programs Accessories System Tools System Information Windows NT 4 0 Click Administrative Tools Common Windows NT Diagnostics 98 98 98 2k 2k Me Me Me 98 98 98 2k 2k Me Me Me NT NT ...

Page 57: ...within a reasonable delay The replacement product may not be new provided that it has functionality at least equal to that of the product being replaced 4 This warranty is valid in any country where Matrox hardware products are distributed by Matrox or its authorized dealers 5 This Limited Warranty Statement gives the customer specific legal rights The customer may also have other rights which var...

Page 58: ...product was installed and configured according to the information in its accompanying documentation 2 Read the Troubleshooting information included with the Matrox product to see if you can solve the problem yourself 3 If you are still experiencing difficulties please contact your dealer where you purchased your Matrox product 4 If you must return a Matrox product leave the configuration as it was...

Page 59: ...the user s guide Making telecommunication data transmissions of the Software Matrox reserves the right to terminate this license if there is a violation of its term or default by the Original Purchaser Upon termination for any reason all copies of the Software must be immediately returned to Matrox and the Original Purchaser shall be liable to Matrox for any and all damages suffered as a result of...

Page 60: ...installation hardware 2 3 software 8 IRQ 28 29 M monitor connection setup 4 7 connectors 50 settings 9 10 15 18 27 multi display mode 9 11 14 17 34 setup 10 11 O online documentation 10 17 P PCI 3 PDF 18 Plug and Play 10 PowerDesk 9 12 25 property sheets 9 S SCART 22 software installation 8 setup 9 12 sound output 22 S video 22 T technical assistance 54 troubleshooting 13 18 DVD 41 graphics 24 36 ...

Page 61: ...nk you for choosing Matrox Please register online www matrox com mga registration home cfm to be eligible forcustomersupport new product announcements and information on special offers and upcoming events ...

Page 62: ...B digital device according to the FCC rules We the Responsible Party Matrox 1075 Broken Sound Parkway Boca Raton FL 33487 Telephone 561 989 9626 Attention Conformity Group Matrox Declaration The Matrox hardware products supported by this guide comply with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 these devices may not cause harmful interference and 2 these dev...

Page 63: ...igt sein entsprechende Maßnahmen zu ergreifen Um EG Anforderungen zu entsprechen müssen zum Anschließen des Monitors und anderer Peripheriegeräte an die Karte abgeschirmte Kabel verwendet werden Diese Produkt wurden in einem typischen der Klasse B entsprechenden Host System getestet Es wird davon ausgegangen daß diese Produkte auch in jedem Klasse B entsprechenden System entsprechend funktionieren...

Page 64: ...iquement B Ce produit bénéficie d une technologie de protection de droits d auteur mis en œuvre par des demandes de brevets américains et d autres droits de propriété intellectuelle de Macrovision Corporation et d autres propriétaires de droits L utilisation de cette technologie de protection de droits d auteur doit être autorisée par Macrovision Corporation et est destinée à des utilisations dome...

Page 65: ...oint Windows Windows 95 Windows 98 Windows Me Windows for Workgroups Windows NT Windows 2000 Windows XP Radius Inc Cinepak Silicon Graphics Inc OpenGL Silicon Image Inc PanelLink Sonnetech Ltd Colorific Ulead Systems Inc Ulead MediaStudio Photo Express VideoStudio U S Environmental Protection Agency Energy Star English Registered trademarks are registered in the United States Canada and or other c...

Page 66: ...u ändern Es wird keine Garantie für die Richtigkeit des Inhalts dieses Handbuchs übernommen Weiterhin übernimmt die Matrox Graphics Inc keinerlei Verantwortung für die Benutzung dieses Handbuchs weder für Verstöße gegen Patentrechte noch für andere Rechte Dritter die aus seinem Gebrauch resultieren mögen Es werden keinerlei Lizenzrechte gewährt für sämtliche Patente oder Patentrechte der Matrox Gr...

Page 67: ... 02 5253099 Posta elettronica supporto 3g treg it Sito Web www matrox com mga italiano Deutschland Matrox Electronic Systems GmbH Inselkammerstaße 8 D 82008 Unterhaching bei München Deutschland Tel 089 614 474 0 Fax 089 614 9743 BBS 089 614 00 91 BBS ISDN 089 614 474 91 Vertriebs Infoline 089 614 474 44 Technische Unterstützung 089 614 474 33 E mail TechnischerSupport matrox com Web Site www matro...